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Health & Medical

Sesame

ClaimedCollecting reviews

204 reviews

4.6204 reviews
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About Sesame

Data updated
Website
sesamecare.com
Category
Health & Medical
Location
United States
Status
Unclaimed
Last 12 months
204 reviews
Replies to negative
95% (19/20)
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877-947-6411[email protected]sesamecare.com

About this business

Our mission is simple: make it easier and more affordable for all Americans to access high-quality health care.

Written by the business, not verified by us.

Is Sesame legit?

Sesame (sesamecare.com) has a 4.6 out of 5 rating on OK.one, based on 204 user reviews collected here. It is listed under Health & Medical and its reputation is excellent. Praise is nearly unanimous, with 90% rating it 4 stars or higher; The business has replied to 95% of negative reviews; Reviews mostly discuss Customer service, User experience, Product. Last updated 2026-09-06.

What reviewers say

AI generated

Reviewers overwhelmingly had a great experience with this company. People frequently praise the professional, friendly, and caring staff, noting that medical appointments are extremely easy to set up, highly thorough, and provide genuine support. Consumers genuinely appreciate the smooth online platform, highlighting that prescriptions are rapidly sent over to pharmacies and the entire healthcare process feels completely stress-free. However, some customers also noted frustrating challenges regarding prescriptions, mentioning difficulties in getting certain medications properly filled or approved through the platform. A few other people additionally felt that customer support was occasionally dismissive, unhelpful, or difficult to reach when trying to resolve administrative problems.

Auto-generated from all reviews of this business. For reference only.

What people say

MechUnited States · 1 review · Experienced 2026-08-08 ·

Dr never showed this website is a joke

Dr never showed this website is a joke. Ripoff hope to get refund.

Reply from Sesame2026-08-20

Hi there, We're truly sorry to hear about your experience, and we appreciate you taking the time to share your feedback. Protecting our patients’ privacy and confidentiality is extremely important to us, so we’re unable to discuss or review specific concerns in a public forum. Unfortunately, we were unable to locate an account based on the information available in your Trustpilot review. We take feedback like yours seriously and would appreciate the opportunity to look into this further. Please email us at [email protected] with your full name, date of birth, or the email address associated with your account so we can investigate your concerns. You can also reach our phone support team Monday through Friday at (877) 947-6411 during our regular business hours. Best, Sesame Care Support

Debbie ShelladyUnited States · 8 reviews · Experienced 2026-08-06 ·

Absolutely no concerns

Absolutely no concerns. One of the best physicians whom I've met. I live in a city with a Big Ten University Medical School, yet it's next to impossible to find a GP. All left, retired or passed away. There are literally an overload of specialists which I do appreciate, and take advantage. But, I appreciate Dr. Chinedu, his knowledge, his manner of interaction with his patients, and his overall ability.

Reply from Sesame2026-08-10

Thank you for sharing your experience!

Sonja AnastasiUnited States · 1 review · Experienced 2026-08-05 ·

Extraordinary professional & high quality care

This was my second visit. Both providers were exceptional. The Dr on my second appointment was caring, knowledgeable and extremely helpful. Very impressed with the high level of professionalism. This is the best platform for care I’ve used and I’ve tried several. I’m a loyal customer and will highly recommend.

Reply from Sesame2026-08-10

Thank you for sharing your experience!

B
Brandolph TicaUnited States · 3 reviews · Experienced 2026-08-07 ·

Confusing account issues, aggressive upselling, and unhelpful support

I went to Sesame for a single one-time telehealth visit to get a prescription refilled, avoiding a competitor's monthly fee. Instead I hit similar problems, plus serious technical issues and unhelpful support. Issues I experienced: Constant upselling toward subscriptions. Their AI intake chat repeatedly pushed a "Success by Sesame" program ($59-99/month) instead of the one-time visit I explicitly requested, even after saying multiple times I didn't want a subscription. Could not join my visit via their website — got a "Page Not Found" error and had to download their app instead. Duplicate account profiles. After my visit, I had two separate profiles and couldn't access the one tied to my appointment. Broken document upload. Uploading medical records on the correct profile returned "Page Not Found." It worked on the wrong profile, confirming an account-specific bug. Could not view my own prescription afterward, despite it being issued under my name. Provider disclosed during the visit (not during booking) that I'd need to return monthly for refills. Broken in-app feedback tool — my 1-star rating with details kept erroring out and forced me to exit without submitting. Dismissive phone support. The agent cut me off repeatedly, gave circular instructions to "just upload documents online" after I said that wasn't working, and offered no alternative. Expect aggressive upselling, multiple bugs, and unhelpful support if you just want a simple one-time visit.

Reply from Sesame2026-08-20

Hi there, We're truly sorry to hear about your experience, and we appreciate you taking the time to share your feedback. Protecting our patients’ privacy and confidentiality is extremely important to us, so we’re unable to discuss or review specific concerns in a public forum. Unfortunately, we were unable to locate an account based on the information available in your Trustpilot review. We take feedback like yours seriously and would appreciate the opportunity to look into this further. Please email us at [email protected] with your full name, date of birth, or the email address associated with your account so we can investigate your concerns. You can also reach our phone support team Monday through Friday at (877) 947-6411 during our regular business hours. Best, Sesame Care Support

K
Kerry JulianUnited States · 3 reviews · Experienced 2026-08-04 ·

Ashley is very compassionate…

Ashley is very compassionate understanding patient and has great advice, feel very blessed to have her as my provider May love and laughter light your days and warm your heart and home. May good and faithful friends be yours, wherever you may roam. May peace and plenty bless your world with joy that long endures. May all life’s passing seasons bring the best to you and yours.”

Reply from Sesame2026-08-05

Thank you for sharing your experience!

P
Philip JacobUnited States · 2 reviews · Experienced 2026-08-01 ·

Dr was good in resolving the delays in…

Dr was good in resolving the delays in getting the prescription filled by the pharmacy and assisted me to get cost efficient resolution to receiving the medication. Professional, courteous, provide great assistance and patient. Service was greatly appreciated as foreigner working in USA only recently moved to USA

Reply from Sesame2026-08-05

Thank you for sharing your experience!

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