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Written by the business, not verified by us.Sesame (sesamecare.com) has a 4.6 out of 5 rating on OK.one, based on 204 user reviews collected here. It is listed under Health & Medical and its reputation is excellent. Praise is nearly unanimous, with 90% rating it 4 stars or higher; The business has replied to 95% of negative reviews; Reviews mostly discuss Customer service, User experience, Product. Last updated 2026-09-06.
Reviewers overwhelmingly had a great experience with this company. People frequently praise the professional, friendly, and caring staff, noting that medical appointments are extremely easy to set up, highly thorough, and provide genuine support. Consumers genuinely appreciate the smooth online platform, highlighting that prescriptions are rapidly sent over to pharmacies and the entire healthcare process feels completely stress-free. However, some customers also noted frustrating challenges regarding prescriptions, mentioning difficulties in getting certain medications properly filled or approved through the platform. A few other people additionally felt that customer support was occasionally dismissive, unhelpful, or difficult to reach when trying to resolve administrative problems.
Auto-generated from all reviews of this business. For reference only.Dr. Tarugu asked detailed questions and based on our discussion she suggested I get blood work done for my thyroid to see if there are any issues. In all the time that I was going to my primary care doctor she NEVER suggested that my thyroid be checked. I appreciate the detailed discussion and suggestions Dr. Tarugu had for me.
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I paid over $100 for a 15 minute consultation with a supposed mental health therapist. She continually interrupted me and gave me the impression that it was more important to get me to continue doing sessions than it was to find the right medicine, 0/10 this business is extremely shady, they need to be reported
Hi Alex, We're truly sorry to hear about your experience, and we appreciate you taking the time to share your feedback. Protecting our patients’ privacy and confidentiality is extremely important to us, so we’re unable to discuss or review specific concerns in a public forum. We see that a member of our Support team was able to assist you with your recent outreach. If you need any additional assistance, please email us at [email protected] with your full name, date of birth, or the email address associated with your account so we can look into your concerns further. You can also reach our phone support team Monday through Friday at (877) 947-6411 during our regular business hours. Best, Sesame Care Support
total scam - you get your meds fine - they say your on free acount and then they charge you 79$ a mon th and you cant cancel!!!
Hi there, We're truly sorry to hear about your experience, and we appreciate you taking the time to share your feedback. Protecting our patients’ privacy and confidentiality is extremely important to us, so we’re unable to discuss or review specific concerns in a public forum. We sent you a Request for More Information through Trustpilot so we could better understand your experience, but we have not yet received a response. We take feedback like yours seriously and would still appreciate the opportunity to help. If you need further assistance, please email us at [email protected]. You can also reach our phone support team Monday through Friday at (877) 947-6411 during our regular business hours. Best, Sesame Care Support
Craig was great to talk to knew exactly what I needed and made sure the pharmacy got my prescription
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Mallory Jones FNP-BC, was great, very personable, knowledgeable, listened well and provided helpful information and care. The whole experience was very positive.
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I had a good experience with the doctors and getting prescription is fast and easy. The reason for low rating is the companies bad policy. I got enrolled into their annual plan at $300/year, was unable to use it beyond 4 months and went to cancel it. Upon calling the company they say they do not offer partial refund. And I asked well can I use it for the remained of the 12 months, they said no because you have cancelled you would have to pay again. Absolutely unprofessional and crazy policy. Even the customer service rep thought it was stupid. This is how companies are getting away with fraud these days. READ THE SUPER SMALL PRINT AND DO NOT SIGN UP FOR AN ANNUAL PLAN unless you intend to use it for 12 months.
Hi Whitney, We're truly sorry to hear about your experience, and we appreciate you taking the time to share your feedback. Protecting our patients’ privacy and confidentiality is extremely important to us, so we’re not able to review or discuss specific concerns in a public forum. That said, we do take feedback like this very seriously. A member of our team will be reaching out to you directly soon so we can learn more about your experience and work to help resolve any concerns. Best, Sesame Care Support
Great experience, wasn’t sure about calling in to Dr but it’s working out great.
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What a terrible place! My daughter has been on medication for 3 years. Her doctor was out so I paid to have an appointment today for her, and they absolutely refused to refill her meds. What a joke of a place. Dont waste your time if you or someone you love really need help. This isn't it.
Hi there, We're truly sorry to hear about your experience, and we appreciate you taking the time to share your feedback. Protecting our patients’ privacy and confidentiality is extremely important to us, so we’re unable to discuss or review specific concerns in a public forum. We sent you a Request for More Information through Trustpilot so we could better understand your experience, but we have not yet received a response. We take feedback like yours seriously and would still appreciate the opportunity to help. If you need further assistance, please email us at [email protected]. You can also reach our phone support team Monday through Friday at (877) 947-6411 during our regular business hours. Best, Sesame Care Support
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Matthew is a professional and great dr very informative and great for diagnosing your issues he asks alot of questions then prescribes the best medication for the symptoms he has great bedside manners he is my go to and understands my health issues I would definitely recommend him
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I have had repeated horrible experiences with this company. Every interaction is full of extra friction and requires you as a patient to actively manage every aspect. Setting a followup appointment - you'll need to email support and they will send you a link that can do that. Getting a prescription? Again - you'll need to contact support and they will call you back at their convenience. You can only imagine how frustrating it is to cancel. Furthermore the medicine they were sending me was counterfeit and ineffective. I have been on this prescription before and it was very effective - but this shady company is sending out fakes. They also have intentionally obfuscated key details about prescriptions in their tool making it virtually impossible to debug dosage issues with a provider. In an evolved society this company would have been shut down long ago. But in this post-capitalist hellscape they thrive - congratulations America.
Hi Henry, We're truly sorry to hear about your experience, and we appreciate you taking the time to share your feedback. Protecting our patients’ privacy and confidentiality is extremely important to us, so we’re unable to discuss or review specific concerns in a public forum. We see that a member of our Support team was able to assist you with your recent outreach. If you need any additional assistance, please email us at [email protected] with your full name, date of birth, or the email address associated with your account so we can look into your concerns further. You can also reach our phone support team Monday through Friday at (877) 947-6411 during our regular business hours. Best, Sesame Care Support
Dr. Agnes Opara, DNP was so lovely - made sure to make it easy for both myself and my husband. Really cares and is very personable. Love her!
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Exceptional care! Nurse Practitioner Natasha Bell was prompt, deeply empathetic, and took the time to truly understand what I was going through. I felt so supported throughout the entire appointment. 10/10 service!
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Amazing service when you need it the most! Michigan is a tough state for good, affordable, healthcare! As a Patient wait list average 2-3 months This service will bridge a gap that your current situation presents. Do not accept anything less for your health needs. We all deserve excellent healthcare and support! This is a place to find the healthcare you need with balance! I am very grateful this platform was able to help me! What do you got to lose? Or try it and see how easy and quick you can and should be able to get help
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He's such a good listener. He gave me life advices when I couldn't hold it and started crying. A genuine person. Can't wait for my next appointment.
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With a traditional Dr. appointment you wait for months just to have the doctor dismiss your symptoms. With Sesame doctors you can get an appointment within an hour, they listen and actually try to help you get needed medication or advice literally within hours even if you make an appointment late at night on a weekend. Truly exceptional service!
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I had no idea how straightforward and legitimate the process would be—I took a chance, now I am a committed patient. The direct to consumer model is a much higher quality of care model. My Sesame doctor was not put off by my own efforts in my care; he listened, evaluated and prescribed. My appointment was from the comfort of my home, and my prescription was available the same morning, just a few hours later. I am very Impressed!
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Excellent. She got right to the root of the problem, gave me a diagnosis, and went the script to my pharmacy. She even called to help when the pharmacy needed authorization from me.
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