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Written by the business, not verified by us.Sesame (sesamecare.com) has a 4.6 out of 5 rating on OK.one, based on 204 user reviews collected here. It is listed under Health & Medical and its reputation is excellent. Praise is nearly unanimous, with 90% rating it 4 stars or higher; The business has replied to 95% of negative reviews; Reviews mostly discuss Customer service, User experience, Product. Last updated 2026-09-06.
Reviewers overwhelmingly had a great experience with this company. People frequently praise the professional, friendly, and caring staff, noting that medical appointments are extremely easy to set up, highly thorough, and provide genuine support. Consumers genuinely appreciate the smooth online platform, highlighting that prescriptions are rapidly sent over to pharmacies and the entire healthcare process feels completely stress-free. However, some customers also noted frustrating challenges regarding prescriptions, mentioning difficulties in getting certain medications properly filled or approved through the platform. A few other people additionally felt that customer support was occasionally dismissive, unhelpful, or difficult to reach when trying to resolve administrative problems.
Auto-generated from all reviews of this business. For reference only.The doctor was very compassionate and understanding of my concerns. She was outstanding.As soon as I booked my appointment,I was seen immediately.
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I'm thankful my appt started on time. I value my time and appreciate a Doctor who does as well. I also appreciate the time and consideration Dr. Blessing shared with me. She asked thoughtful questions to understand my needs and didn't rush me through my appointment. I will definitely use your services and Dr. Blessing again.
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From start to finish it was trouble free. So much easier than and in person appointment. Yet the quality of care was also top-notch. I was evaluated and quickly prescribed a medication that is working well.
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PA Rajendra Shrestha is the rudest most condescending provider I have ever had to deal with. In the 3 minute appointment he inferred that I didn't have an allergy to a medication and talked over me repeatedly. DON"T BOOK WITH THIS PERSON.
Hi there, We're truly sorry to hear about your experience, and we appreciate you taking the time to share your feedback. Protecting our patients’ privacy and confidentiality is extremely important to us, so we’re unable to discuss or review specific concerns in a public forum. We see that a member of our Support team was able to assist you with your recent outreach. If you need any additional assistance, please email us at [email protected] with your full name, date of birth, or the email address associated with your account so we can look into your concerns further. You can also reach our phone support team Monday through Friday at (877) 947-6411 during our regular business hours. Best, Sesame Care Support
Marisa listened. She is very knowledgeable and compassionate.
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My provider was absolutely pleasant, professional, and thorough as usual. It is nice to have a regular provider on call. I'm very happy with the experience and continue to be thrilled with the platform in general.
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The site is super easy to navigate.Booking appointment was fast with many times available.
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The provider submitted a Incomplete Faxed order to Walmart. The appt was at 3:45 by the time the FAXED RX was received by Walmart (and several attempts to reach the Provider)it was after 6pm EST. We're on PST and OUT OF MEDS WITH NO WAY TO GET ANY BLOOD PRESSURE MEDS TONITE. Is a faxed RX even legal in CA??? Everyone used E-Fills. This wouldn't be an issue if our Medical coverage was effective before 8/1/26!! We're out of meds, out of the office visit fee and I'm so upset that we may have to spend money in the ER tonight because of inefficiency. I knew I should have used REFILL GENIE!!!! Signed, FORMER CUSTOMER Addendum: After several attempts the next day, the Provider called in the refill, and all is well. However, calls to Customer Service were not helpful They couldn't tell me what the process was for contacting a Provider, nor what the remedy was in the event the Pharmacy inquiry went unanswered. Ramzo told me the service provided was an Assessment not a guarantee that my (Husband's) RX would be refilled. Which is weird since medication refills is what's advertised......
Hi Angela, We're truly sorry to hear about your experience, and we appreciate you taking the time to share your feedback. Protecting our patients’ privacy and confidentiality is extremely important to us, so we’re unable to discuss or review specific concerns in a public forum. We see that a member of our Support team was able to assist you with your recent outreach. If you need any additional assistance, please email us at [email protected] with your full name, date of birth, or the email address associated with your account so we can look into your concerns further. You can also reach our phone support team Monday through Friday at (877) 947-6411 during our regular business hours. Best, Sesame Care Support
She was gracious to a senior who at first could not figure out the video call. Very nice and listened to my concerns. I think she is very smart.
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Easy to schedule, reasonable cost, received the required services.
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Wonderful doctor. He always explains anything I need to know and very well bedside manners. He’s very quick in answering any question via chat in the app.
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A great service for people who don’t have insurance but thing is you have to pay for your drugs
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Very patient and understanding. Always helpful when it comes to your care.
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Dr Chacon listened to what I said and seemed to really care. It was a great visit. I highly recommend Sesame and Dr. Chacon.
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I love that the Doctor was so kind and compassionate. Axe me feel that he heard all y questions and concerns. My only complaint is that the prescription was messed up when I picked it up. Was suppose to be twice daily and received once daily.
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Decided to give this service a chance. Total garbage!!! Saw a doc via the website on Jun 26. He prescribed a medication that im still having trouble getting filled. Its now Jul 20 and no resolution. So they scammed me for $63 for the tele visit. Go see a traditional dr. Stay away from these tele dr!!!!
Hi Frank, We're truly sorry to hear about your experience, and we appreciate you taking the time to share your feedback. Protecting our patients’ privacy and confidentiality is extremely important to us, so we’re unable to discuss or review specific concerns in a public forum. We see that a member of our Support team is currently assisting you with your recent outreach. If you need any additional assistance, please email us at [email protected] with your full name, date of birth, or the email address associated with your account so we can look into your concerns further. You can also reach our phone support team Monday through Friday at (877) 947-6411 during our regular business hours. Best, Sesame Care Support
Dr. Opara exhibited kindness, patience, and expertise. I particularly appreciate the collaborative approach to weight loss and overall health goals. Efficient and timely review labs and ordering medication.Highly recommended!!!
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Fast, yet I felt like I got my money's worth.
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It was an excellent experience! Dr Mohammad Ridha was professional, very knowledgeable of my situation (Asthma) amd made me feel relaxed and confident in his diagnosis. The initial pharmacy experience was a bit slow (i was not aware of the closing time) but once I transferred to another pharmacy, it was smooth and a terrific experience also. The doctor even followed up to ask if I received the prescriptions! Highly recommend!
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My provider, Dr Kareem was very nice , on time and address my concerns. I will book her again. She made the experience smooth and worth it.
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