It was a gift and the pictures I…
It was a gift and the pictures I received are wonderful and make my day! Elizabeth Lovingood
About Skylight Frame
Data updated- Website
- skylightframe.com
- Category
- Electronics & Technology
- Location
- United States
- Status
- Unclaimed
- Last 12 months
- 102 reviews
- Replies to negative
- 91% (21/23)
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About this business
Skylight is a touch-screen digital photo frame you can email photos to and they appear in seconds. Available in the US, UK, Canada, and Australia.
Written by the business, not verified by us.Is Skylight Frame legit?
Skylight Frame (skylightframe.com) has a 4.0 out of 5 rating on OK.one, based on 102 user reviews collected here. It is listed under Electronics & Technology and its reputation is good. 21% of reviews are 1 star, a relatively high share; The business has replied to 91% of negative reviews; Reviews mostly discuss Product, User experience, Customer service. Last updated 2026-08-12.
What reviewers say
AI generatedReviewers had a great experience with this company. Customers frequently praise the product for its incredible ease of use, intuitive design, and its remarkable ability to keep busy households completely organized. People also deeply appreciate the exceptionally helpful customer support team alongside brilliant features like seamless photo displays and chore tracking for kids. Families love how simple it is to upload schedules and coordinate daily routines together. However, some customers also noted frustrating issues with unexpected shipping delays, missing packages, and prolonged delivery times. A few other people additionally felt that setting up the calendar was quite tricky, messy, and required a lot of manual effort.
Auto-generated from all reviews of this business. For reference only.What people say
The concept behind this calendar is…
The concept behind this calendar is great. Unfortunately, it only worked for us for couple of months before the actual product became faulty and failed to load.
Reply from Skylight Frame2026-07-17
We are so sorry to hear you've hit a roadblock with your Calendar, Rioghnach, and we are happy to help. It looks like we have a few open conversation threads with you from March of this year, but we did not hear back from you with some requested information. Please let us know if or how we can assist further; we are right here for you, and we want to make things right.
Already seeing improved habits with my…
Already seeing improved habits with my kids, keen to do jobs and reap rewards. Having events managed online as well as ability to plan recipes is amazing. Love it 🥰
Reply from Skylight Frame2026-07-17
Hi Rebecca! Thank you for taking the time to leave us such a kind review! It's awesome to hear that you're already seeing positive changes in your kids' habits and that they're excited to complete their tasks and earn rewards. It's also great to know you're enjoying the online calendar management and meal planning features. We love hearing how Skylight is making everyday life a little easier. Thank you for being a part of the Skylight family, and we truly appreciate your support!
Love it
The only downfall is that it didn’t come sooner! I can’t believe how great it actually is, and how much the kids actually love ticking off their task! The photo slideshow has also been strangely amazing, instead of your photos just staying on your phone never being seen. I can’t wait til we can send more then 20 photos at a time, and to see all the improvements over time.
Reply from Skylight Frame2026-07-17
Hey Kym! This is Ashley on the Concierge team just reaching out to say thank you for your review. We are absolutely thrilled that you have enjoyed the Calendar so much. It sounds like it's keeping little ones engaged and helping some fun photos to finally be seen and appreciated. We are always here for questions and feedback, so please stay in touch anytime!
Great product, helps keep balanced organisation
Cool product... easy to use
Love the skylight it’s super
Love the skylight it’s super, only issue is with not syncing with yahoo cal so we aren’t able to sync up our calendars
Reply from Skylight Frame2026-07-15
Thank you so much for your review! We're thrilled to hear you're enjoying your Skylight! We're sorry to hear you've been unable to sync your Yahoo Calendar. At the moment, this is due to an issue with Yahoo Calendar that unfortunately isn't something we're able to resolve from our side. We encourage reaching out to Yahoo for updates, and we'll be ready to support Yahoo Calendar syncing again if and when the issue is resolved. If you're open to using another calendar provider, you can email us at [email protected] and we'll be happy to help!
Excellent customer service and quick…
Excellent customer service and quick replacement unit.
I absolutely love this frame and have…
I absolutely love this frame and have recommended this to so many of my family and friends, I have uploaded many memories and catch myself my husband and my friends, stopping and staring at shared memories this frame runs, the company was a pleasure to deal with and I will eventually purchase a second frame. thank you for providing a great shopping experience
Reply from Skylight Frame2026-07-14
Hi Claire! Thank you so much for taking the time to leave such a wonderful review! It's great to hear how much you love your Skylight Frame and that it has become such a special way to relive and share memories with your family and friends. Thank you for being a part of the Skylight family and for recommending Skylight to others. We're so glad you've had a great experience with both the product and our team. We truly appreciate your kind words and your support!
Order hasn’t arrived
Order hasn’t arrived, clear evidence to show order was not delivered safely to me which i requested for when i paid. Staff are very unhelpful, they just repeat the same questions as if they are not listening to what i’m trying to say!! It’s been over a month still yet to receive my parcel nor refund
Reply from Skylight Frame2026-07-10
Hello! I'm very sorry to hear you have not had a great experience so far. We'd love the opportunity to look into this for you. Could you please reach out to us directly at [email protected] with your order number? Once we have that information, we'll be happy to investigate and work toward a resolution as quickly as possible. We look forward to hearing from you!
Kids and parents love it!
Great at helping kids enjoy their routine and they’ve loved earning stars to help with home jobs. I love the easiness of the app and frame working together and the added bonus of showing all our photos as a screensaver because I’ve never got around to printing them to hang on the wall!
Reply from Skylight Frame2026-07-09
We are absolutely thrilled to hear that you're loving your Calendar, Bethany! This feedback about ease of use and overall helpfulness is music to our ears. 🙂
Exceptionally poor service!
My grandfather thoughtfully purchased the Skylight Calendar as a gift for our growing family. We were so excited to receive it, as we had heard wonderful things about the product and couldn't wait to start using it to keep our family's schedule organized. Unfortunately, from the moment we tried to set it up, our experience has been incredibly disappointing. Upon receiving the calendar, my husband attempted to connect it to our home Wi-Fi multiple times without success. We reached out to Skylight Customer Support, and while the representative was kind and walked us through several troubleshooting steps, nothing resolved the issue. We were told the matter would be escalated and that someone would get back to us. After several days, we were informed that the device had apparently been previously owned and resold. We were shocked to hear this. If that information was accurate, we were extremely disappointed that a product in that condition would be placed back on the market and sold without being properly refurbished or tested. We expressed our concerns and expected the issue to be resolved promptly. Instead, weeks went by with no communication. Eventually, another representative called to ask whether we had tested the device, despite the fact that we had already spent considerable time troubleshooting it with the previous support agent. We were then told they would have a technician attempt additional troubleshooting and, if unsuccessful, a replacement or refund would be issued. In the meantime, because the company requested proof of purchase, I reached out to my grandfather's personal support worker to help locate the receipt. Sadly, she believes he may have misplaced it. We explained this to Skylight and let them know we were doing everything we could to find it. Since then... silence. It has now been over two months, and we have yet to receive any meaningful follow-up, resolution, replacement, or refund. Every step of this process has required us to chase the company for updates, only to be met with long periods of no communication. What should have been a thoughtful gift from my grandfather has instead turned into an incredibly frustrating and disappointing experience. Customer service is measured not by how companies respond when everything goes right, but by how they handle problems, and unfortunately, Skylight has fallen far short of our expectations. I rarely leave negative reviews, but after more than two months without a resolution, I feel it's important to share our experience. The product itself may be wonderful when it works, but based on our experience, the after-sales support has been exceptionally poor. I sincerely hope Skylight improves its quality control, communication, and customer service so that other families don't have to go through what we have.
Reply from Skylight Frame2026-07-09
Thank you for taking the time to share your experience. We’re truly sorry for everything you and your family have been through. We completely understand how disappointing it must have been for what was meant to be such a thoughtful gift from your grandfather to turn into such a long and frustrating experience. The delays and lack of communication you described are not the experience we want anyone to have. We are currently working with you through your existing support ticket and remain committed to getting this resolved. We sincerely apologize for everything you've experienced, and we appreciate you continuing to work with us while we see this through.
happy family
I ordered it one day and got it the next day, well packaged, product is brilliant., easy to set up and to use it. the kids love it, thank you, well done
Reply from Skylight Frame2026-07-09
Thank you so much for taking the time to share your experience! We're thrilled to hear your Calendar arrived so quickly, was easy to set up, and that your kids are already loving it. We really appreciate your kind words and hope your Skylight continues to help keep your family organized for years to come. Thank you again for your support!
I have had the worst experience
I have had the worst experience. My delivery never arrived, it took weeks on complaining for it to be resent and then I lost the free trial month because of the delay. Communication was slow. And I still haven’t received my delivery after waiting over 4 weeks.
It’s the most stunning calendar I just…
It’s the most stunning calendar I just love it so much it’s lovely
Really disappointed about a range of…
Really disappointed about a range of setting up my wife’s diary I still haven’t set it up the calendar. There hasbeen multiple attempt. associated with that. Also there was a payment transaction that has gone through which I did not authorise for this as well on top of buying the calendar.
Reply from Skylight Frame2026-07-05
Thank you for sharing your feedback! We’re sorry to hear setup has been frustrating and that there’s concern around an unexpected charge. We’ll be reaching out to you directly so we can review both the calendar setup and billing issue in more detail.
Great customer service
Great customer service. Easy transaction
Reply from Skylight Frame2026-07-05
Thank you so much for your review! We’re glad to hear the transaction was easy and that you had a great experience with our team. We truly appreciate you sharing this!
Setup was easy
Setup was easy. There are some things that could make using the Calendar a little better, but nothing that makes it unusable.
Reply from Skylight Frame2026-07-04
Hi Dennis, Thank you so much for the 5-star review. We really appreciate you taking the time to share your positive experience! We’re so glad to hear Skylight has been a really great addition for you and the setup was nice and easy. That’s exactly what we hope for, and it means a lot to know it’s making a positive difference in your home. If there is anything in particular you are hoping to see on your Calendar in the future, we would love to hear it. You can submit all your ideas and requests through our Feature Request page on our Calendar Roadmap: https://roadmap.ourskylight.com/cal?v=be2143f3d37148a7b4e4a41729ed1b68 Thank you again for being part of the Skylight family! Warm regards,
Ease of everything
Ease of everything. It’s honestly been a game changer for family communication. Gets the kids so excited for doing their jobs to then see what emoji comes down when they are all done! Best thing ever!
Haven’t got it yet
Reply from Skylight Frame2026-07-01
Hi there! Thank you for taking the time to leave a review. We're sorry to hear your Calendar hasn't arrived yet. We'll be reaching out to you by email shortly to review your order and provide an update. We appreciate your patience and look forward to getting this resolved for you as quickly as possible.
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