Skylight is a touch-screen digital photo frame you can email photos to and they appear in seconds. Available in the US, UK, Canada, and Australia.
Written by the business, not verified by us.Skylight Frame (skylightframe.com) has a 4.0 out of 5 rating on OK.one, based on 102 user reviews collected here. It is listed under Electronics & Technology and its reputation is good. 21% of reviews are 1 star, a relatively high share; The business has replied to 91% of negative reviews; Reviews mostly discuss Product, User experience, Customer service. Last updated 2026-08-12.
Reviewers had a great experience with this company. Customers frequently praise the product for its incredible ease of use, intuitive design, and its remarkable ability to keep busy households completely organized. People also deeply appreciate the exceptionally helpful customer support team alongside brilliant features like seamless photo displays and chore tracking for kids. Families love how simple it is to upload schedules and coordinate daily routines together. However, some customers also noted frustrating issues with unexpected shipping delays, missing packages, and prolonged delivery times. A few other people additionally felt that setting up the calendar was quite tricky, messy, and required a lot of manual effort.
Auto-generated from all reviews of this business. For reference only.I still havent got it? This is a joke Its been over 6 weeks! Give me my money back!
Thank you for sharing this with us! We completely understand the frustration after waiting this long for your order. This is not the experience we want you to have, and we’re going to reach out directly so we can look into the order and help get this resolved.
I was delighted to receive the skylight frame from my husband at Christmas. As I am always organising and taking photos so this was the perfect gift. However I am so disappointed with your customer service. You market yourself as a caring company, but for the price you charge, you offer no after care whatsoever! As for replying to emails, there is no response at all! The Frame itself is easy to set up, but delivers black lines across the highest quality of pictures. Which I cannot get rid of! This appears to be the norm from what I am reading. My advice - Save yourself the expense. Very clever marketing and very little else. I expected so much more!
Thank you for taking the time to share this feedback. We’re sorry to hear about the trouble with the photo display and the difficulty reaching us for help. We weren’t able to locate your order from the review details alone, but we’d really like to take a closer look at what’s happening with your Frame. Please reach out to us directly at [email protected] so we can connect you with our dedicated Concierge team and help review this further.
Our family unit is more organised now that we have skylight at home.
Hello Anne, Thank you for taking the time to leave a Skylight Review. My name is Rose from Skylight Calendar Concierge, and I wanted to thank you for sharing your feedback with us. We are really grateful that you shared this and that Skylight has helped you and your family feel more organized. This is exactly the kind of experience we hoped for, where everyday moments feel a little lighter, a little easier, and families feel more connected through it all. We are grateful that you have saved a space in your home for Skylight so that you and your family can stay organized and connected to save time for what matters most. Thank you for sharing your experience with us! Please do not hesitate to reach out if you have any more feedback or questions. We are always looking for more ways on how we can improve Skylight!
Tracking information was sent out advising parcel has been delivered when it hadn’t even been processed and out for delivery and now my skylight calendar is lost. Despite several attempts to speak to someone to get an answer I just get we will look it up and no resolution
Hello, Thank you for reaching out, and I’m really sorry for the frustration and concern this has caused. We understand how upsetting it is to receive conflicting tracking updates, especially when you are trying to understand where your order is. After taking a look at your order AU-95574, your order is currently being processed, and once it ships, you will receive a confirmation email with your tracking number and delivery details. While we do not have an exact delivery date just yet, that information will be included in the email as soon as it becomes available. We understand how important it is to have clear and accurate updates, and we truly appreciate your patience while your order moves through the fulfillment process. If you have any additional questions, we are always here to help!
Scamlight is the equivalent to purchasing a car and paying annually to roll down the window. “Well sir/ma’am at least it still drives…”
HI there! Thank you for taking the time to share your feedback. I’m really sorry to hear that your experience has felt frustrating, especially around the Plus subscription. We understand how important it is for the product experience to feel straightforward and fair. Hearing that the subscription model felt disappointing is not the experience we want for anyone, and I truly appreciate you being candid about it. Skylight is designed with a set of core features that work without a subscription, while Plus offers additional tools for families who want more customization and flexibility. That said, I understand this balance may not feel right for everyone, and feedback like yours is helpful as we continue to improve. Thank you again for sharing your perspective. If you have any questions or if there is anything we can do to help, please reach out to us directly via email at [email protected] so we can assist you with this and turn this experience around for you.
Sent two times and still not received package absolute joke considering the price
Hello Angela, Thank you for taking the time to leave a Skylight Review. My name is Rose from Skylight Calendar Concierge, and I wanted to thank you for sharing your feedback with us. We are very sorry to hear about your experience and completely understand how frustrating it must be to have your package still not arrive after two shipment attempts, especially given the investment made in your purchase. This is certainly not the experience we intended for you to have. Your order is currently being processed, and once it ships, you’ll receive a confirmation email with your tracking number and delivery details. While I don’t have an exact delivery date just yet, that information will be included in the email as soon as it’s available. We would really like the opportunity to look into this further and help make things right. We truly appreciate your patience and feedback, as it helps us continue improving the experience we provide to our customers.
Very easy to set up. Loading photos through email or app is very straight forward. The screen is sharp and clear.
The product looks very good, and the interface is relatively straightforward. However the product was let down by the delivery which was initially made to the wrong place, and was investigeted, taking 2 weeks to resolve with a second delivery. This one was also apparently "signed for" but was actually just left on my driveway in full view of passers by. Luckily this one was still there when I got home and I was able to receive it. The product and service from Skylight is good, but the courier is letting you down.
Hi Ian! Thank you so much for taking the time to share your experience and feedback with us. We’re so glad to hear you’ve been enjoying the Frame and found the interface straightforward and easy to use. That said, I’m very sorry the delivery experience did not match the quality of the product itself. I can completely understand how frustrating and concerning it must have been to deal with multiple delivery issues, especially having the package left visible outside your home. We truly appreciate you bringing this to our attention. Thank you again for your patience, understanding, and support of Skylight!
I really had prepared myself to be underwhelmed, consoling myself that i could access the return policy if needed, but within an hour of setting it up, ive been absolutely loving it, and so have the whole family. ~2 months later we are all still big users of it with so many features adding so much value and saving so much time.
Fabulous company, had a problem and it was sorted out super fast and super efficient, Thankyou
Absolutely love my skylight calendar and so does my family! Slick design with tasks and awards up for grabs for the kids. One calendar so everyone knows what is going on and even what is for dinner. Best function is the AI event function, upload the birthday invite or shift pattern and it puts it all in for you. I cannot tell you how many hours this will give us back.
Hi! My name is Callie, and I'm with the Concierge team here at Skylight. I wanted to reach out and thank you for leaving such a kind and thoughtful response. I'm so happy to hear you've been enjoying your Calendar. As always, please reach out to us if there's anything we can help you with!
Amazing so easy to set up it’s the best present I have received
Amazing product that I sent to my sister as a present (I also have one). She loved it though it had a crack on the screen. Customers service team were amazing sending a replacement quickly after I took a video of the front and back.
A thoughtful product that is defined and well executed. It has certainly eased my mental ‘overload’
Hello Andrew, Thank you for reaching out to us and providing that feedback. We are truly delighted to hear that you are having a great experience with your Skylight device!
It’s great, the family loves it.
Hello Darryl, Thank you so much for reaching out and leaving the feedback that you did. We are truly warmed to hear that your family is loving your Skylight device!
I bought this for my family. They love it and the two children aged 9 and 6 used it straight away. They race to tick off their jobs and check their morning routine before school. Everyone is happy and more organised. The skylight was very carefully packaged and delivered extremely quickly - I couldn’t be more pleased - thank you
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