So responsive and helpful
Belen was so responsive and helpful and clearly explained everything I needed to do on my end. Our issue was a little strange and Belen did so much to figure out what was going on and provide a solution.
About Thrive Themes
Data updated- Website
- thrivethemes.com
- Category
- Electronics & Technology
- Location
- United States
- Status
- Unclaimed
- Last 12 months
- 102 reviews
- Replies to negative
- 20% (1/5)
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About this business
Blazing fast WordPress themes, gorgeous landing page templates and conversion-focused plugins, all designed to help get you more traffic, subscribers and customers.
Written by the business, not verified by us.Is Thrive Themes legit?
Thrive Themes (thrivethemes.com) has a 4.8 out of 5 rating on OK.one, based on 102 user reviews collected here. It is listed under Electronics & Technology and its reputation is excellent. Praise is nearly unanimous, with 94% rating it 4 stars or higher; The business has replied to 20% of negative reviews. Last updated 2026-08-29.
What reviewers say
AI generatedReviewers overwhelmingly had a great experience with this company. Customers frequently praise the fast and efficient support team, highlighting how exceptionally helpful the staff members are when solving various technical challenges. People also appreciate the comprehensive website building tools and features that make managing their online businesses much easier and smoother. Conversely, a small portion of people felt dissatisfied when dealing with unexpected technical problems that temporarily blocked their website pages. Some reviewers were not happy with response times, mentioning that getting certain complex issues fully resolved took several days. A few users also noted concerns regarding plugin compatibility and the safety of granting admin access for fixes.
Auto-generated from all reviews of this business. For reference only.What people say
Outstanding customer support
Alyssa went out of her way to help me with a challenging issue. Her replies were fast, very friendly, and helpful. Thank you so much!
Had a tricky mobile scrolling issue on…
Had a tricky mobile scrolling issue on my site that turned out to be a CSS conflict specific to my setup. The support team tested thoroughly, traced it to negative margins on the footer, and explained clearly what was happening and how to fix it. Quick turnaround and genuinely helpful throughout. The theme itself has been solid and flexible to build with. Highly recommend.
Super fast replies - clear step by stey solutions
Lately i submitted 2 different support requests to Thrive Themes on one day. I was thrilled to receive an answer and perfect solution to my hurdles within a few hours. Explanations were so clear and lead me step by step through the process, it immediately worked out and solved my problems. Many thanks!
Excellent support experience.
Excellent support experience. We had a very specific Thrive Architect issue that was difficult to diagnose. The support team investigated thoroughly, identified the root cause, provided a clear explanation, and implemented a working solution. Communication was professional, detailed, and helpful throughout the entire process. Special thanks for not just fixing the issue, but also explaining what caused it and how to prevent it in the future. Highly appreciated!
This theme is cumbersome, but beautiful
This theme is cumbersome. While I like the look of my site, this theme slows down everything. I bought it so I could run my courses on my own website, but the payment process is so convoluted, it was unusable. Support is awful. It takes days to get anything resolved. They crashed my site with their changes last week and gave me an error message that I had to pay. I did it didn't solve the issue, which I solved myself the next day. Today they charged me again. Update: Thrive refunded the duplicate charge with a heartfelt apology.
I’ve been a subscriber of thrive for 6 years. They blocked everything on my website.
I’ve been a subscriber of thrive for 6 or 7 years. 2 years ago, I stopped my subscription, and I checked carefully the conditions : they promised that I could always access to my website and use it, only losing access to support and new softwares (which was fair). But now suddenly 2 years later everything is blocked in my own website. They ask me to pay 599 dollars yearly to unlock my own content, access or edit any page. What a joke, and what a way to thank someone who spent more 2000 dollars in your products in the past !!! You should avoid this company and their products by any means if you don’t want them to block everything you built during years using their software. They used to be great, now they are the worst (I’m pretty sure that it’s not even legal to retroactively change the rules like this to force people to buy again a product they already decided to quit because they don’t use it much).
Again, your team was right on
Your team's response was almost immediate, which quite frankly surprised me. You don't get that a lot in tech support these days. The message was coherent, right on, and resolved my challenge very quickly.
Thrive Support Team
I really appreciate their quick and thorough responses, their helpfulness, it's a pleasure working with Thrive support team.
I needed to contact Thrive support…
I needed to contact Thrive support regarding a payment issue. All my questions were answered very quickly and courteously. I feel very well looked after—quite apart from the fact that the Thrive Suite is an excellent toolbox for WordPress. Thanks for the good service.
Fast and very friendly service
Fast and very friendly service. A big thank you to Alyssa!
Great support
The most important value for me is time. Thrive answered in less than half an hour and solved my Problem completely. And not just for the first time. I needed the support several Times and the Team helped me each time fast and professional
I had a technical issue trying to get my site to look good on mobile, as well as PC.
I had a technical issue trying to get my site looking good on mobile as well as PC, and the help I received was way above what I expected. The person helping me, Horea, not only solved my problem, but worked on the rest of the page too. I received a video explaining everything that had been done! From that, I learned some more efficient way to do things than the way I'd been doing them! So, some good lessons learned, and problems solved efficiently and very quickly. Thank you Horea, fantastic service!
Deserves a Rating Higher than 5
I would give a rating higher than 5 if that were possible. The assistance Maria provided was stellar and her resolution of my concern went far above and beyond what I expected. The customer service she provided was exceptional and kind and second to none. Rare and refreshing to get this level of customer service.
I've been using Thrive Themes for years…
I've been using Thrive Themes for years now and their products are a constant in an ever-changing environment in that they are reliable and deliver the flexibility I need in my WordPress site. Plus I actually enjoy interacting with their support team! I always receive prompt, friendly support and so far, there hasn't been an issue they haven't been able to resolve. Just excellent.
I haven’t found a company that matches…
I haven’t found a company that matches Thrive Themes for personalised support. Building and maintaining a website is an ongoing process, and sometimes you need real help. Their team consistently goes above and beyond, and I can’t recommend them highly enough.
Blackmail.
Blackmail. Plain and simple. New owners will kill this once great business under Shane. Was and only ever was capped at $249 (event that price point is debateable) After years of loyalty, new owners came in WP. Instantly tried to increase (double) my annual subscription. When challenged made out that they could agree the original $249 but made a heavy point of claiming that if not renewwed on tim it would increase to $599 a year (never EVER was this much) Following year, I tried to renew well ahead of my renewal, and had no choice but to accept their new $599 price point. ABSOLUTE JOKERS. tHERE ARE MUCH BETTER AND MORE ABLE WYSIWYGs available. ELEMENTOR is the best we have found. NEVER will we do business with any products from WP again. Do youself a favour, savfe afortune and prevent yourself being blackmailed by going with Elelmentor. I wouldn't have know it till I left, but there are MUCH MUCH MUCH better builders out there. Ones that include AI Wireframes and at a fraction of their exploitative price point. Shane Malack - please please start up in competition with these jokers. Absolutely the worst experience. RIP THRIVE THEMES. #BRINGBACKSHANE Awesome Motive (Thrive themes) is owned and founded by Syed Balkhi, who serves as the CEO. Founded in 2011. The guys a greedy idiot. If you work there leave. If he's a bell to his customers I bet he's even nicer to work for. See you next tuesday. ----------------------- Further to their pathetic response below: 1. You tried to double my subscription 2 years ago 2. I left you because since Shane left your company has seen its subscribers as cash cows. 3. You have done away with plugins that worked, to monetise and sell other products your group owns. They weren't needed, stop breaking something that worked well. Sadly its going downhill fast. 4. As stated, you tried to blackmail me two years ago, claiming that as long as I renew before the renewal deadline, the $299 would remain. It didn't. For the second consecutive year you tried to blackmail me over a 'fear of loss.' 5. I don't deal with corrupt management teams. 6. I will never use you or any product your company has developed, from what I hear you act the same with other digital assets. #ELEMENTOR IS CHEAPERR, BETTER AND FRIENDLIER. I wouldn't have know till you pushed me away.... YOUR LOSS
Reply from Thrive Themes2026-05-06
Thank you for sharing your feedback—we’re sorry your renewal experience with Thrive Themes left you feeling this way. Pricing and renewal terms can change over time, and we aim to make what applies to your subscription clear in checkout and renewal communications. If what you saw at renewal didn’t match what you expected, we’d like to review your account details with you directly. Please reach out through our contact page at https://thrivethemes.com/contact/ and choose the option that best matches your question. If you’re a customer, use the path for technical / customer support so we can locate your subscription, and include the email address on your Thrive account plus any order or subscription references you have. We’ll look up your renewal history and explain what applied in your case. We’re committed to supporting Thrive customers fairly and transparently. We appreciate you taking the time to write in. — Customer Support — Thrive Themes (thrivethemes.com)
They resolved my issue quickly and…
They resolved my issue quickly and followed up to make sure I was satisfied.
Thrive Themes is a powerful and easy to use...
Thrive Themes is a powerful and easy to use builder, but what makes it incredible is their support team. Any troubleshooting, they are on top of and won't close tickets until things are resolved. We love it!
Top-Notch Support After a Website Crash
I’ve been using Thrive Suite for years and I’m very happy with it. I recently crashed my website using a third-party plugin. The Thrive Suite support team helped me with everything, and all the issues were resolved without a hitch. I’m very grateful for their support.
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