Traveloka is Southeast Asia’s premier travel platform, providing customers with seamless access to a diverse range of transport, accommodation, and travel activities. Whether you're booking flights, car rentals, or airport transfers, Traveloka has you covered. Our extensive inventory features millions of Southeast Asia's finest accommodation options, from hotels and apartments to guest houses, homestays, resorts, and villas. Plus, Traveloka makes it easy to explore local attractions, offering everything from theme parks and museums to day tours and more, ensuring you get the most out of your travel experience.
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Is traveloka.com legit?
traveloka.com (traveloka.com) has a 2.7 out of 5 rating on OK.one, based on 372 user reviews collected here. It is listed under Travel & Vacation and its reputation is poor. Opinions are polarized: 42% rate it 4 stars or higher while 54% give 1 star; The business has replied to 42% of negative reviews; Reviews mostly discuss Price, Refund. Last updated 2026-10-24.
What reviewers say
AI generated
Most reviewers were let down by their experience overall. Many people experienced frustrating issues with unexpected price increases that occurred right after entering their details during the booking process. Consumer support was widely described as unhelpful and difficult to reach when trying to resolve urgent problems or handle cancellations. Travelers also noted that refund requests were frequently rejected or delayed for months without clear explanations.
Some people were satisfied with lower prices compared to other platforms and fast ticket delivery for their trips. A few customers also mentioned having smooth interactions when their bookings went according to plan without any complications.
Auto-generated from all reviews of this business. For reference only.
This company doesnt care if an unexpected rescheduling needs to happen due to misfortunes. They only care about their bottom line.
Reply from traveloka.com2025-12-10
Hi Ricky, we sincerely apologize for any frustration and disappointment you've experienced. Your feedback is very important to us, and we want to understand your situation better.
We will be reaching out to you personally to discuss how we can do better and address your concerns. Please feel free to contact us directly via chat on the Traveloka app or email us at [email protected].
Thank you for bringing this to our attention.
Booked with StayG Sentul when selected ‘Mountain View’ the staffs at Traveloka must be high as where I am standing from my room all I hear is the noises coming from the toll freeway and telecommunications high power microwave towers and some realestate houses roofs. The room I paid is cheap and you get what you paid for. And alas I also booked thru Booking.com for the following week which in non refundable.
Reply from traveloka.com2025-12-10
Hi LG, thank you for sharing your feedback. We’re sorry to hear about your experience and understand your concerns. To assist you better, could you please provide your booking ID? This will allow us to check the details and see how we can address the issue.
You can also reach out to us directly via chat on the Traveloka app or by sending an email to [email protected]. We’re here to help and want to ensure we resolve this for you.
Thank you for your cooperation.
DO NOT USE THIS SERVICE!
If you have tried over 10 times to reach their customer service in 4 different countries, you will not get them.
Their chat function is a circle jerk with no human behind it.
Will not take any responsibility for their failed services.
My holiday was ruined and they will not take any action to resolve it.
Reply from traveloka.com2025-12-10
Hi Ajan, we sincerely apologize for the inconvenience and frustration you've experienced. Your feedback is important to us, and we would like to reach out to you directly to better understand your situation and see how we can improve.
Please feel free to contact us via chat on the Traveloka app or send an email to [email protected]. We are committed to resolving your concerns and making things right.
Thank you for bringing this to our attention, and we appreciate your patience.
this place is a scam, go to book, fare not availale and they want you to book something else for double the price, dont waste your time
Reply from traveloka.com2025-12-10
Hi Henry, we sincerely apologize for your experience and understand your frustration. To better assist you and investigate the issue thoroughly, could you please provide us with your booking ID?
Additionally, we encourage you to contact us directly via chat on the Traveloka app or send us an email at [email protected]. Our team is ready to assist you and resolve any concerns as quickly as possible.
Thank you for bringing this to our attention, and we hope to have the opportunity to make things right.
WARNING: Traveloka Bait-and-Switch (Charged Premium Price for Standard Room) - BOOK DIRECTLY
**Update 16/12/2025. Issue has NOT been resolved. Traveloka has promised a full refund but is delaying paying it. Do not trust this company, you've been warned.**
I booked and paid for a premium room with Traveloka, the 2 Bedroom Beachfront With Rooftop Hot Tub Ocean View at Malibu Mooloolaba, paying the full premium rate.
FAILURE TO DELIVER (The Bait-and-Switch):
* Selection Error: Traveloka's website showed the premium Hot Tub room available for selection, but their system automatically downgraded my booking to a standard, non-hot tub room (2 Bedroom Beachfront) while charging me the higher price.
* Confirmed Deflection: The hotel confirmed they never received a booking for the hot tub room. When presented with irrefutable photographic evidence of their website error, Traveloka refused to issue a refund, deflecting blame by stating the hotel "did not approve it."
* Ongoing Misrepresentation: I have evidence (video) that Traveloka continued to falsely advertise the Hot Tub room as available on their site even after I was checked into the inferior room.
Traveloka demonstrated deceptive conduct, failed to deliver the paid-for product, and wasted my vacation time with endless stalling tactics ("we are actively reviewing your concern").
FINAL RESOLUTION:
Due to their refusal to resolve the issue, I have filed a formal chargeback with my credit card provider for the full amount of $1,827.66.
* Do not trust the room type or availability shown on the Traveloka website.
* If a problem occurs, Traveloka will not assist.
* Save yourself stress and money: ALWAYS book directly with the hotel.
* If you experience the same issue raise a charge-back with your payment/ credit card provider
* Submit a complaint dispute with the ACCC and the Fair Trade
Reply from traveloka.com2025-12-10
Hi Monica, thank you for sharing your feedback. We sincerely apologize for the inconvenience and frustration this situation has caused. We want to assure you that we have been actively working with you to resolve this matter.
We are pleased to inform you that the issue has now been fully resolved on our end based on our last conversation. We truly regret any inconvenience this may have caused and appreciate your patience as we addressed your concerns.
Your experience is very important to us, and we are committed to improving our services to prevent similar issues in the future. Thank you for giving us the opportunity to make things right.
Fraudulent company. Attempted to withdraw money from my bank with a random phone call claiming to BE my bank with the intent of PREVENTING fraud!!
Reply from traveloka.com2025-12-10
Hi Lee, we are very sorry to hear about your concerns. Your safety and trust are very important to us. To assist you further and investigate this matter, could you please provide us with your booking ID or any details related to your issue? This will help us look into your issue more thoroughly.
You may also contact us through the chat feature in the Traveloka app or email us at [email protected] for prompt assistance. We are dedicated to resolving this issue and making sure your experience with us remains safe and secure.
We appreciate your effort in informing us about this matter.
NEGATIVE STARS. Traveloka is the worst platform I’ve ever used.
My whole experience is a joke. First try FAILED because their system only gave me 3 minutes to make payment absolutely unreasonable. Then the second booking showed one price on the page, but when I paid, the amount suddenly jumped by $74.85. How is that not fraudulent behaviour?
And the best part? They keep blaming “multiple bookings” when I only had ONE actual booking. The failed one was caused by their own system and they admitted it afterwards but can only give FLIGHTS VOUCHERS, hello?? how would I even buy from your website again scammers.
Customer service is another disaster change agent for every replies. Their “24/7 hotline” is useless I called nonstop for almost a week and couldn’t reach anyone. At this point I don’t even know if they blocked me. Every time they reply, they change their story: system issue → airline policy → multiple bookings → system fluctuation. They can’t even keep their lies straight.
All they do is push coupons nobody wants. I don’t want your voucher for flight.
Traveloka is unreliable, inconsistent, and honestly its like a registered scam.
Reply from traveloka.com2025-12-10
Hi our valued customer, we sincerely apologize for the negative experience you've had with us. We want to look into this matter thoroughly and find a solution for you. Could you please provide us with your booking ID? This will enable us to investigate the issue and assist you better.
You can also contact us directly via chat in the Traveloka app or email us at [email protected] for further support. We are committed to resolving this situation and restoring your confidence in our service.
Thank you for bringing this to our attention.
It’s big fraud company🤬🤬 because I booked a ticket on December 18th and there gave me January 8th and I called to them regarding issue the wrong tickets dates. And asking me to extra 400 dollars after having 3 days of conversation with customer service. Misleading customer with incorrect dates and charging extra money. Using business strategy’s. Don’t buy any tickets from Traveloka.com… it’s fraud company.
Reply from traveloka.com2025-12-10
Hi Thathireddy, we sincerely apologize for the inconvenience you've experienced. To better assist you and resolve this issue, could you please provide us with your booking ID? This will help us check the details of your booking and address your concerns directly.
You can also reach out to us via chat in the Traveloka app or send an email to [email protected] for further assistance. We are committed to resolving this matter and ensuring your experience with us improves.
Thank you for your cooperation.
Avoid this travel agency like the plague! Their customer support is useless—you’ll wait forever for a single response, and when they finally bother to reply, they just blame everyone else. We never got our refund, and the agent had the nerve to blame the airline even though the airline’s policy follows U.S. DOT regulations. These people are dishonest, careless, and completely unprofessional. Save yourself the stress—go anywhere else but here!
Beware of scammy Traveloka. This platform purposely increases prices during the promo window that’s supposed to reward customers. Once you book at a higher price than usual, a few hours later, after the promo period ends, the price returns to normal. You can try to submit the “Best Price Guarantee” claim, but they’ll simply reject it for weak reasons, such as the URL not meeting their terms and conditions or being “invalid.” Even after you email them and provide detailed comparisons, they’ll gladly ignore or complicate the process until you give up.
Reply from traveloka.com2025-11-24
Hi Firdy, thank you for sharing your concerns. We sincerely apologize for any inconvenience you've experienced regarding the price changes during the promotional period. We understand how frustrating it can be when prices fluctuate, especially when attempting to utilize our Best Price Guarantee.
To assist you further, could you please provide us with your booking ID? This will allow us to review your reservation and the details of your concern directly.
Additionally, you may also reach out to us via chat through the Traveloka app on your phone or by sending an email to [email protected] for faster assistance.
We appreciate your feedback and are committed to improving our service. We look forward to resolving this issue for you.
Disappointing and embarrassing. Other apps could offer compensation as a token of appreciation and apology. But this apps never given any compliment or support for customers.
Reply from traveloka.com2025-11-24
Hi Tony, thank you for sharing your feedback. We sincerely apologize for the inconvenience and disappointment you've experienced. To assist you better, could you please provide us with your booking ID? This will allow us to check the details of your concern and address it accordingly.
Alternatively, you may reach out to us directly via chat through the Traveloka app on your phone or by sending an email to [email protected]. We are committed to resolving your issue and improving your experience.
We appreciate your patience and look forward to hearing from you.
The customer service chat through the app has not been working for the 2 days I have tried to reach someone. I’ve sent 2 emails and neither has received a response. It seems there is no customer service - when it’s advertised as being 24/7. I tried to reach the airline directly with my booking number and it’s not recognized. I haven’t even started my travel yet and am anxious about what may happen.
Reply from traveloka.com2025-11-10
Hi Lisa, we’re truly sorry for the inconvenience you’ve experienced in trying to reach our customer service team. This is certainly not the experience we want for our customers, and we completely understand how stressful this situation must feel; especially before your trip.
To help us check your concern right away, could you please share your booking ID via private message? Our team will look into it as soon as possible.
In the meantime, we encourage you to try reaching us again through the Chat feature on the Traveloka App, or you may also send your concern directly to [email protected]; we’ll make sure someone follows up promptly.
Once again, we sincerely apologize for the inconvenience and truly appreciate your patience as we work to assist you.
Terrible!! Such bad experience with traveloka!!
Valid ticket with purchase email and flight eTicket. when at airport staff said no Bookings. Airport staff/ Cathay Pacific staff/ traveloka staff had three way conversation still can't solve the problem and My flight already took off
Traveloka tried getting next flight can't find. Next day also no promises. I was offered cancellation of ticket with refund Also promise additional compensation for my return flight. I missed all family gatherings.
After all that nightmare and promise of refund with all their email assurances of refund and compensation I only got $25 refund!!!
This is really a scam!!!
Please do not book through traveloka.
I wish I had read the reviews before bookinbg
Reply from traveloka.com2025-11-10
Hi Vivien, We’re truly sorry for the experience you went through — we completely understand how frustrating and disappointing it must have been to miss your flight and family gathering. Please accept our sincere apologies for the inconvenience this situation has caused.
After reviewing your case, our team has already taken steps to mitigate the issue and has provided compensation as mentioned in our most recent email communication with you. We deeply regret that this situation occurred in the first place, and we appreciate your patience and understanding as we worked to resolve it.
If you have any further concerns or if there’s anything else we can assist you with, please don’t hesitate to reach out to us through the same email thread so we can continue to support you directly.
Once again, we truly apologize for the inconvenience caused and thank you for bringing this to our attention.
I use payid (Australia payment ) to make payment but payid always hold up transaction to new receiver for 24 hours while traveloka time limit is 2 hours. Your FAQ says if payment is pending, contact bank to approve the payment, I follow exactly the same thing but my account is deducted the fee but reservation is cancelled. I also follow FAQ to contact Customer Service but it has been 8 days with many times of calling and emails case number 44811165 but the only answer I get is waiting for investigation and keep waiting, Traveloka will progress further once receving the fund ( payid payment often arrives instantly after approval ). Maybe this is the last time I use traveloka. Your payid payment method is very confusing and not clear enough about potential issues and I'm sure I'm not the only case. Please fix it as it causes tons of frustration and you're losing your customers
Reply from traveloka.com2025-10-20
Hi V Vedentta, we’re very sorry to hear about your experience with your PayID transaction and the delay it caused. We understand how frustrating this must have been, especially with the difference between the bank’s processing time and Traveloka’s payment time limit.
Please be assured that we’ll be reaching out to you directly to review your case and see what we can do better to address this issue and improve your experience.
Thank you for bringing this to our attention, and we appreciate your patience and understanding.
So terrible Just plain nightmare. I booked flight with traveloka. received eTicket and paid. Nearer to departure even received email of impending flight. When at airport check in told me I do not have a flight bookings. Spend so much time on the phone with traveloka still can't settle. I finally decided to cancel flight with their promise to refund. My schedule in the other countries had to be cancelled too. I not just suffered financial lost but also phobia of such thing happening again ☹️
25/10/25
Very very disappointed. I stand by my review
Reply from traveloka.com2025-10-20
Hi Vivien, we’re truly sorry to hear about your experience and the inconvenience this has caused, especially with the impact it had on your travel plans. This isn’t the experience we want our customers to have, and we’d like to look into this further to help make things right.
Could you please share your Booking ID so we can check your case in detail? You may also reach out to us directly via email at [email protected]
or through the Chat feature in your Traveloka App for quicker assistance.
We appreciate your patience and the opportunity to resolve this matter for you.
super scam of luring people to the website with false info such as impossible flight route with impossible rate.
Example when you search google for direct flight from Da Nang to Cebu it will lead to traveloka with good price. But when you actually entered the site it's gone, only connecting flights with huge cost.
Reply from traveloka.com2025-10-14
Hi Tom, we’re sorry to hear about your experience and we understand your concern regarding the flight route and fare information. This is definitely not the kind of experience we want our customers to have.
To help us look into this further and resolve the issue, could you please share your Booking ID with us? You may also reach our team directly via chat through the Traveloka App or by sending an email to [email protected] so we can assist you promptly.
Thank you for bringing this to our attention — we’ll do our best to make things right.
No customer service. Can’t even type in my enquiry, 4 hours after simple flight ticket booked …no confirmation..!!!!
Reply from traveloka.com2025-10-14
Hi Victor, we’re very sorry to hear about your recent experience and the inconvenience it caused. We understand how frustrating it must have been to wait for your flight confirmation and to have difficulty reaching our customer service.
Please be assured that this is not the experience we want for our customers. Our team will be reaching out to you directly to help resolve this issue and make things right.
Thank you for bringing this to our attention — your feedback helps us improve and serve you better in the future.
The site keeps showing a fare of $645, but at checkout it jumps to $2,250. This has happened more than once, and it feels like a complete waste of time.
To make matters worse, when I try to rebook another flight, I get the warning:
“You’ve reached the airline’s limit of unpaid booking(s)! You’ve already booked this flight without paying before, and this airline has a limit of unpaid reservations of the same flight. So, this is the last booking where we can hold the price & seat(s) for you.”
The only reason I have to keep rebooking is because the site initially shows the wrong price. This makes for an incredibly frustrating user experience.
Reply from traveloka.com2025-10-14
Hi Artsy, thank you for bringing this to our attention. We’re sorry to hear about the price change you experienced during checkout and the error regarding unpaid bookings. We understand how frustrating that must have been.
To help us check and resolve this for you, please share your booking ID, or you may reach out to us directly via chat through the Traveloka app or by emailing us at [email protected]. Our team will be happy to investigate and assist you further.
We appreciate your patience and for giving us the opportunity to make things right.
Run away from this scam travel platform!
I tried to book a ticket with Traveloka (first time) and I compared the price with other OTAs and found that the price at Traveloka is more expensive for other OTAs as well as airlines website.
They said best price guarantee and can claim for the difference amount but the terms and conditions are very tricky!
Stay away from this travel agency!!!
Reply from traveloka.com2025-10-14
Hi Apik, thank you for sharing your feedback. We’re sorry to hear about your experience with our ticket pricing and the Best Price Guarantee promotion. We understand how important it is to get the best value when booking.
To help us look into this further, please share your booking ID or reach out to us directly via chat through the Traveloka app or by emailing us at [email protected]. Our team will be happy to review your case and assist you in resolving the issue.
Thank you for your patience and for giving us the opportunity to make things right.
Bait and switch practice ...
The new round trip price is absolutely garbage, as we select the return trip, we ended up paying more than if we would have buy the ticket separately.
Reply from traveloka.com2025-10-14
Hi William, we’re truly sorry to hear about your recent experience and that you felt disappointed with the ticket pricing for your round-trip booking. We understand how important it is to find the best value when planning your travels.
Please know that we take your feedback seriously, and we’ll review this case to see what we can do to help improve your experience. Our team will reach out to you directly to take a closer look and explore possible options.
Thank you for bringing this to our attention; we appreciate the opportunity to make things right.
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