Traveloka is Southeast Asia’s premier travel platform, providing customers with seamless access to a diverse range of transport, accommodation, and travel activities. Whether you're booking flights, car rentals, or airport transfers, Traveloka has you covered. Our extensive inventory features millions of Southeast Asia's finest accommodation options, from hotels and apartments to guest houses, homestays, resorts, and villas. Plus, Traveloka makes it easy to explore local attractions, offering everything from theme parks and museums to day tours and more, ensuring you get the most out of your travel experience.
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Is traveloka.com legit?
traveloka.com (traveloka.com) has a 2.7 out of 5 rating on OK.one, based on 372 user reviews collected here. It is listed under Travel & Vacation and its reputation is poor. Opinions are polarized: 42% rate it 4 stars or higher while 54% give 1 star; The business has replied to 42% of negative reviews; Reviews mostly discuss Price, Refund. Last updated 2026-10-24.
What reviewers say
AI generated
Most reviewers were let down by their experience overall. Many people experienced frustrating issues with unexpected price increases that occurred right after entering their details during the booking process. Consumer support was widely described as unhelpful and difficult to reach when trying to resolve urgent problems or handle cancellations. Travelers also noted that refund requests were frequently rejected or delayed for months without clear explanations.
Some people were satisfied with lower prices compared to other platforms and fast ticket delivery for their trips. A few customers also mentioned having smooth interactions when their bookings went according to plan without any complications.
Auto-generated from all reviews of this business. For reference only.
SCAMMERS! DO NOT BOOK WITH TRAVELOKA- Cannot contact them when need to, email address bounces back in a foreign language and when put into ChatGPT translates to the inbox hasn’t been used since March 2025, the AI bot is completely useless, it does not answer any questions outside of a very select few. Contact number doesn’t connect. Put in a refund request it was rejected without further investigation. Absolute scammed out of almost $500. Do not use this company.
Reply from traveloka.com2026-03-03
We are deeply concerned to hear about your experience and the difficulty you've had reaching us. We sincerely apologize for the frustration caused by the bounced emails and the rejected refund request. This is not the standard of service we aim to provide.
We want to investigate your case and the $500 refund status immediately. Please provide your Booking ID (Order ID) and your preferred contact email and We will have a senior representative manually review your case and the communication breakdown right away.
Traveloka’s website caused me serious trouble with my booking. They asked me to enter my first and middle names separately, which ended up not matching the airline’s records. When I contacted customer support to fix it, they told me I would have to pay an extra fee to correct the name — even though the mistake was caused by their own confusing booking system.
Reply from traveloka.com2026-03-03
We are truly sorry for the trouble and the extra fee you were asked to pay. We understand how frustrating it is when a system layout leads to a mismatch with airline records. Our goal is to make booking seamless, and it sounds like we missed the mark here.
We would like to review the specific name-entry requirements for your flight and investigate the fee you were quoted. Please provide your Booking ID (Order ID) and Email address so a senior support member can look into a potential waiver or refund for that correction fee. We appreciate your feedback as it helps us improve our interface.
I have been waiting at Ho Chi Minh Airport for 6 days.
I payed 100USD for a service to be escorted through passport control.
My wife is Vietnamese (we used her passport and they were aware of this when we booked)
Now we can't pass through passport control and have to wait till tomorrow to fly home (7 days).
Well done Traveloka.
Happy new year.
Reply from traveloka.com2026-03-03
We are deeply concerned to hear that you and your wife have been stranded at Ho Chi Minh Airport for six days. This is an unacceptable situation, especially regarding a paid escort service intended to facilitate your passage through passport control.
We want to investigate why this service failed and assist with your situation immediately. Please provide your Booking ID (Order ID) and a direct contact number where our senior emergency support team can reach you. We hope you were able to reach home safely.
Got scammed. Flight KUL-SAI has been rescheduled to KUL-KTI (KTI is 200+km away from SAI). Requested a refund multiple times and got rejected without ANY reason. Upon calling, no reason was provided either but rather standard phrases. Edward from the CS team was zero helpful.
Don’t book with this company. Save money and nerves.
For me, I filed a case with TTPM Malaysia and will consult with my lawyer. Not because of the ridiculous 200MYR but because of the fishy practise by those scammers.
Myself and Vietnamese friend are going to Malaysia. The Vietnamese name is correct. Malaysia Airline has the name written different.
Traveloka has no customer sevice to phone, only their online chat with 'IVAN' led to the conclusion that Malaysia Airline now has to deal with it. I do not believe for a minute that there is a CS agent at Traveloka.
Malaysia Airline is the same, no humana being to talk too, all online. I have filled in the details and uploaded the passport and now have to wait for the outcome.
If I could give '0' stars, I would.
I would give zero stars if possible. I booked a fast-track service for three people, but upon arrival, there was no staff present to assist us. Even worse, other airport personnel had never heard of this company. This service is completely unreliable and feels like a scam. Avoid at all costs.
If I could give a negative 100, I would.
I booked a flight and immediately realized that the ticket was issued with the wrong date. I contacted customer service right away. My ticket clearly states that it is reschedulable and refundable, yet rescheduling it costs 110% MORE than the original ticket price essentially forcing me to buy a new ticket.
Traveloka customer service was completely unhelpful and kept deflecting responsibility to the airline instead of providing any real support or escalation. What is the point of booking through a platform if customers are abandoned the moment there’s an issue?
Extremely disappointing experience. No accountability, no assistance, and misleading ticket conditions. Please do not book here!
Traveloka boosts itself to be the prime address for bookings in Indonesia and SE Asia. But my recent experiences are quite bad: you pay for additional services, such as bags, but even though you pay within the given timeframe, no vouchers are established. After contacting customer service you get informed that all of a sudden and with no prior information (!) the fare increased. And then the hassle starts - it took me more than a whole day writing back and fourth with Traveloka‘s customer service to finaly receive my baggage voucher - not without paying even more! And as I can read in this forum, I‘m definitely not the only one to experience this hassle! Truly disappointing, will not book there again!
Avoid Traveloka if you value your time and money.
I booked a hotel night in Thailand through Traveloka and later needed to change the booking dates. Traveloka advised that this could only be done with a price increase, so I chose to cancel instead, as the booking was clearly eligible for free cancellation before March 2026.
Traveloka initially confirmed this in writing:
26/12/2025: “Your booking is eligible for free cancellation before 27-Mar-2026.”
14/01/2026: “We have successfully cancelled and processed your refund… amounting to AUD 44.98.”
After this confirmation, the process became unnecessarily frustrating and unreasonable. Despite repeatedly providing all requested information, I was sent in circles with new and redundant demands, including:
Confirmation of the bank account holder’s name
Proof of payment screenshots showing the payer’s name
Re-submission of bank details that had already been provided, including:
Account holder name
BSB (routing code)
Residential address
Each time I complied, I was asked for something else — often the same information again — with no clear explanation as to why it was insufficient before.
Finally they asked for a SWIFT code
In the end, despite multiple written assurances of a full refund, I received only a partial refund, directly contradicting Traveloka’s own statements.
This experience was misleading, time-consuming, and extremely disappointing. If it were possible, I would give minus five stars. I strongly caution others to be very careful: Traveloka’s advertising around “free cancellation” does not reflect the reality of their refund process.
Because they are based in Indonesia, they seem to feel they can ignore Australian Consumer Law and their own policies
Avoid the stress and avoid this company.
The Latest result:
"Dear Mr/Mrs
Thank you for your patience. After escalating to our payment specialist, we inform you that....
the difference in the amount you received refers to the fee from cross border process based on the bank. We understand that this information is not in line with your expectations, but we greatly appreciate your understanding regarding this cross border fee."
This was the worst travel experience. I booked a return flight to Melbourne but decided before departure that I would stay longer. I called them to change my flight. They said they would send me a quote to reschedule. Every Traveloka quote lasts for 45minutes only, and you DO NOT know when that quote will come to your inbox.
Quote one finally arrives in when I was flying to my destination, so I missed the quote
I rang again to reschedule. It was late at night as I had just landed in a different time zone. I requested the change. I had to stay up so I didn't miss the 45 minute quote period. 2 hours later it arrived. I paid for it and accepted the quote. I got a confirmation
Next morning I awoke and the booking was cancelled as the flight price had changed. Traveloka had taken too long too book it for me??? I had to call again and go through the whole business again. I now have my flight, I'm finally flying out tonight. I just went to check in and my baggage allowance is incorrect. I have just gone into the app to manage my booking, and it said I can no longer manage by the app I have to do at airport. I'm furious as I will pay double to pay for luggage. I have just called Traveloka about this and they said quote unquote... if you go to the counter 4 hours before they can help you and you can pay there. It's a domestic flight so I will not be going 3 hours earlier than necessary . For me, never again- Traveloka is unreliable
Extremely disappointing and untrustworthy experience.
When my flight plan changed, Traveloka did not allow any refund.
Their ticket pricing is also extremely misleading. The quoted fare changed to a much higher price within just 5–10 minutes or prices came lower when I finished booking, which feels deceptive and unfair. There was no proper customer support or responsibility taken.
I strongly believe Traveloka prioritizes taking customers’ money over providing genuine service or protection. I would not recommend this platform to anyone.
Freaking scam!!! I booked through Revolut and they book with Traveloka and even I booked through MOST expensive room with view , light and big window and double bed, Traveloka only booked the twin bed room without view, without bean bags and dark. Scam!!
i will never book with them again -1000/10
We were flying from Da nang to Dalat in vietnam and they cancelled our flight and rescheduled to AN EARLIER FLIGHT rather than a later one. They sent us ZERO email notice and so we arrived on time for our original flight to find our rebooked flight had already left.
Of course we had to rebook at significant time delay and massive cost and when we asked for compensation they flat out denied any claim for the new flight or to refund the cancelled one
i will never trust that shitty company again, fk traveloka i would sue if i could but im sure its somehow legal
Reply from traveloka.com2026-03-02
Hi Lucas, allow me to help you with your booking.
Kindly send the booking number and I'll review your case.
Tried to book 4 tickets for my family to go to the funeral of a close relative. Site gave one price but when it came time to pay, the price was $1100 more than the quoted price. (Nearly double). Called customer service and the person simply couldn't be bothered to help. First and last time trying to use this website. Went to the airlines site (Jetstar) and booked the same tickets on the same flights for a little less and with no hassles.
Wish I could give this company minus five stars.
I booked a flight through them and it was an absolute disaster from start to finish. They didn’t match the airline’s luggage deal, so we were left worse off than if we’d booked direct — exactly the kind of “gotcha” you don’t expect when paying someone to organise your travel.
But the worst part? They issued the ticket with the WRONG flight time, and because of their mistake we missed the flight. No traveller should lose a flight because a booking company can’t get the most basic detail right.
If you value your time, money, or sanity, book directly with the airline and avoid this company altogether.
Extremely disappointed
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