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Home Services

TruGreen

ClaimedCollecting reviews

201 reviews

2.9201 reviews
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About TruGreen

Data updated
Website
trugreen.com
Category
Home Services
Location
United States
Status
Unclaimed
Last 12 months
201 reviews
Replies to negative
95% (96/101)
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(877) 905-5147trugreen.com

About this business

TruGreen has been the trusted choice for easy and affordable lawn care for over 50 years. We provide aeration, overseeding, fertilization, weed control, and other services tailored to your lawn's needs. We also offer tree and shrub care as well as defense against mosquitoes and other outdoor pests. We believe life should be lived outside, and our tailored lawn plans and expert specialists help us serve our community and loyal customers every day.

Written by the business, not verified by us.

Is TruGreen legit?

TruGreen (trugreen.com) has a 2.9 out of 5 rating on OK.one, based on 201 user reviews collected here. It is listed under Home Services and its reputation is poor. Opinions are polarized: 44% rate it 4 stars or higher while 46% give 1 star; The business has replied to 95% of negative reviews; Reviews mostly discuss Product, Customer service, Quality. Last updated 2026-08-31.

What reviewers say

AI generated

Most reviewers were unhappy with their experience overall. Customers frequently reported poor results, noting that lawns developed large brown patches or continued to struggle with persistent weeds, dead grass, and damaged plants despite ongoing treatments. People also experienced frustrating customer support and billing issues, mentioning unhelpful phone responses, difficulties with scheduling, and unexpected charges for services that had already been canceled. Though some customers were unhappy overall, a few reviewers praised individual specialists for being extremely knowledgeable, professional, and thorough during their scheduled property visits. These people greatly appreciated the clear explanations and helpful recommendations provided for maintaining healthy lawns, trees, and shrubs throughout the changing seasons.

Auto-generated from all reviews of this business. For reference only.

What people say

P
PATTY COOPERUnited States · 1 review · Verified · Experienced 2026-03-18 ·

I’m noticing my grass is not growing…

I’m noticing my grass is not growing and it’s still very bald and weeds are still in the grass I’m just so sad about this

Reply from TruGreen2026-03-19

Hi Patty, thank you so much for reaching out and for taking the time to speak with our care team further about this. We are happy to hear you've been in contact with your local TruGreen team. Please don't hesitate to reach out if there is anything else we can help you with!

D
DAVID CRUZUnited States · 1 review · Verified · Experienced 2026-03-17 ·

It was first time meeting Christopher…

It was first time meeting Christopher for an aeration treatment,he was professional and very helpful in helping me mark my sprinkler heads. The tech tracking system is great. Thank you team.

Reply from TruGreen2026-03-19

Hi David, we are so happy to hear you had a great experience with your specialist! Thank you for sharing your feedback with us!

M
Mark WismerCanada · 2 reviews · Experienced 2026-03-19 ·

While we were comparing two different…

While we were comparing two different companies - pros, cons, price, service, etc.... we ended up phoning Trugreen and talking to Angela N. who was able to tweak our service to work with our needs. She was able to save us some money and eliminate services that were not needed at our property. Thank you for listening, Angela!!! Mark in Tiny Township, Ontario, Canada

Reply from TruGreen2026-03-19

Hi Mark, we're happy to hear Angela was able to assist with what you needed! Thanks so much for taking the time to leave this review.

G
GEORGIA RANKINUnited States · 4 reviews · Experienced 2026-03-06 ·

don't waste your time or money

They came twice and weeds were clearly still living. They missed many weeds. But they were able to kill my cactus I had planted. I guess I should have walked them around and showed them the weeds. The 2nd guy who came was in the back yard less than 1 minute so I doubt he did anything. Please do not waste your money. They cannot deliver.

Reply from TruGreen2026-03-16

Hi Georgia, we are sorry to hear our services didn't meet your expectations. Please email us at [email protected] with your name and account number and we will have our team review this. We look forward to hearing from you.

Walter ColeUnited States · 1 review · Experienced 2026-03-13 ·

I was scheduled for a aeration service…

I was scheduled for a aeration service 3/13/2026. Tech, arrived and spoke briefly with me regarding how he was going to proceed. Very professional and courteous. The problem was with his aeration equipment, which was leaking gasoline onto my lawn every time he lifted the unit up to rotate it into a different direction. When I addressed this, he did swap out equipment however the damage is now done and the grass will now start dying in multiple areas where the gas leaked onto the lawn.

Reply from TruGreen2026-03-13

Hi Walter, we are so sorry to hear this was your experience with us! Please email us at [email protected] with your name and address so we can speak with you directly and help make this right. We look forward to hearing from you.

William BunchUnited States · 1 review · Experienced 2025-05-13 ·

When I enrolled

When I enrolled, the sales representative specifically told me that my upfront payment would cover a full year of service from May to May. Only after signing up did I learn that this was not the case and that I had actually paid for a much shorter “season”—approximately seven months, not the twelve months I was promised. This was misleading and does not reflect what was communicated at the time of sale. Despite completing the service period, my lawn shows no noticeable improvement, and it looks no better than it did before TruGreen began treatments. When I called to cancel, I was informed that my service would automatically renew without any prior notice and that additional charges would begin. I never agreed to ongoing, automatic charges, nor was I informed they would occur. During my cancellation call, the representative attempted to place blame on me for the lack of results, suggesting that I should have contacted TruGreen during the season. I disagree. As a paying customer, I should not have to monitor the quality of a service I already paid for. The expectation is that TruGreen performs the job correctly the first time, without requiring the customer to follow up to ensure it is done properly. This experience has been frustrating, misleading, and far below the standard of service I was promised and expected.

Reply from TruGreen2026-03-06

Hi William, we’re sorry to hear that your experience was unsatisfactory. Thank you for the chance to review your account in order to resolve your situation. Please email us at [email protected] with your name and address. We look forward to hearing from you.

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