TruGreen has been the trusted choice for easy and affordable lawn care for over 50 years. We provide aeration, overseeding, fertilization, weed control, and other services tailored to your lawn's needs. We also offer tree and shrub care as well as defense against mosquitoes and other outdoor pests. We believe life should be lived outside, and our tailored lawn plans and expert specialists help us serve our community and loyal customers every day.
Written by the business, not verified by us.TruGreen (trugreen.com) has a 2.9 out of 5 rating on OK.one, based on 201 user reviews collected here. It is listed under Home Services and its reputation is poor. Opinions are polarized: 44% rate it 4 stars or higher while 46% give 1 star; The business has replied to 95% of negative reviews; Reviews mostly discuss Product, Customer service, Quality. Last updated 2026-08-31.
Most reviewers were unhappy with their experience overall. Customers frequently reported poor results, noting that lawns developed large brown patches or continued to struggle with persistent weeds, dead grass, and damaged plants despite ongoing treatments. People also experienced frustrating customer support and billing issues, mentioning unhelpful phone responses, difficulties with scheduling, and unexpected charges for services that had already been canceled. Though some customers were unhappy overall, a few reviewers praised individual specialists for being extremely knowledgeable, professional, and thorough during their scheduled property visits. These people greatly appreciated the clear explanations and helpful recommendations provided for maintaining healthy lawns, trees, and shrubs throughout the changing seasons.
Auto-generated from all reviews of this business. For reference only.I do not have your service this year. I called twice and was told I was not on schedule for services and would not be billed. But for some reason I got a bill but did not authorize service and did not see anyone provide a service.
Hi Beverly, we’re sorry to hear that you are having issues with our billing. Please email us at [email protected], and a member of our team will assist you from there. Thank you!
Hoping grass will look better as year goes on,many bad spots front and back.
Hi John, thank you for reaching out and sharing your concerns. Our care team has left you a message. Please let us know if there is anything else we can do for you at this time!
Wasn’t home when the young man came but did a great job
Hi Kathy, we are sorry to hear you were not able to speak with your specialist! If you have any post-service questions, please email us at [email protected] and a member of our team will be happy to help you out. Thank you!
NO service or communications two out of three times. Good advertising, POOR performance. AVOID! I am extremely disappointed.
Hi Stephen, we are sorry to hear about your recent service experience. We would love to help you out further with this. Could you please send us an email at [email protected]? Thank you!
Your local technicians are excellent! The Wilmington, NC field supervisor, Tanner, is excellent! Your communications systems are questionable! I referred 2 local neighbors to join True Green in January! No One has followed through with the $100 referral card! Can’t reach anyone except your customer support one time in the Atlanta Office! No one & nothing has followed up!!!! Please have someone contact me!!! Jim Maxwell, 1208 Liset Court, Bolivia, NC. My contacts: cell is 910-553-8954 Can someone please contact me????? Thank You
Hi Jim, thanks so much for taking the time to share this feedback with us! We are sorry to hear about your experience with our referral program. We've escalated this to the care team so they can reach out to you directly to better support you. Thank you for providing your contact information. You will hear from us soon!
Technician always through and professional. My lawn has looked great for 3+ years now
Seeing that you had a 5-star experience is the best thing we could hope for! Your review means a lot to us, Jennifer. We look forward to providing the best care for your lawn for many years to come!
Hi there, thank you so much for taking the time to leave us a review. Our team has reached out and left a message to reach a resolution. Please let us know if there is anything else we can do for you at this time.
I had all new sod installed, then hired True Green. Over a 1/4 of an acre is dead, All weeds now. In the front I had new sod installed, 2 years of True Green all dead. I talk to the manger he tells me he will split the front areas and will plug it. Less than a year later completely all new plugs you installed are completely dead, now all weeds. This is why I fired True Green. You do not stand behind your work ! You do not maintain new sod. I have bahia in the back and sides and St Augustine in the front. The worse experience of my life. I can't even imagine the Thousands of dollars I spent with True Green over the years !
Hi there, thanks so much for taking the time to speak with us directly toward a resolution. Please let us know if there's anything else we can do for you at this time.
Need to see some results of progress in the yard. It looks the same as at onset. J. Williams
Hi Jay, thank you for sharing your concerns with us. We appreciate you taking the time to speak directly with our care team about this. Please let us know if there is anything else we can assist you with at this time.
David. He is the best. We get along well and knows his stuff.
Thanks for sharing a review of your specialist’s work, Joseph! We are so glad to hear David provided you with a positive experience.
The grass is not turning green but there are no weeds which is good.
Hi Dave, please email us at [email protected] with your name and address and our team will be happy to help address any concerns or answer any questions. Thank you!
Hi Gregory, we are sorry to hear this. Our team has reached out and left a message to better assist you. Please let us know if you need anything else at this time.
We appreciate your positive review about your recent experience with our services, David!
I still have weeds in the back yard from 4/2 so I might need to look at another service. I also noticed weeds in the front from my new sod.
Hi Chuck, we're sorry to hear this! Our team is happy to help. Please send us an email at [email protected] and our care team will follow up with you to get this resolved.
Be warned about using TruGreen. They skipped huge parts of our complex. They improperly distributed product such that grass burned out in patches. (One of our owners checked up on them with his camera with each visit.) As a longer term customer, we requested some price consideration for all the problems we had. No one got back to us and we did not return their 2026 contract. They came anyway, skipped part of our lawn (again) and sent us an invoice. As I said, be warned.
Hello there, thank you for allowing us to provide lawn care services for you and your lawn throughout the years. Our goal is to provide a hassle-free service, and we would like to apologize for letting you down. We would like the chance to review your account and provide assistance. Please email us at [email protected] and our care team will follow up with you. Thank you!
Beware!!! Bunch of spammers it's all they do is feed me spam 15 a day you block them report them they send you 15 more from a different email they're a bunch of scam and spammers avoid at all costs give them zero information. I've reported to the better Business bureau.
Hi there, we apologize for the inconvenience. Our team will be happy to remove you from our contact list. Please email us at [email protected] and our care team will further assist you.
TruGreen has really improved my yard I’m very happy with it, it looks great I would recommend TruGreen if you want a better looking lawn.
Thank you for the kind words, Bill!
The serviceman was excellent. He explained everything to me that he did.
Thank you for taking the time to leave us a review, Felix!
Wonderful to hear, Drexter! Thank you for your kind words.
I've had two applications to my lawn and I am constantly picking weeds out of my lawn. Not what I have envisioned when I hired Tru Green. Not sure if I will continue with this company.
Thank you for taking the time to review us, Michael! Our team takes great pride in providing our customers with quality lawn services, and we’re truly sorry you weren’t pleased with your results. We would like to learn more about your experience and assist in resolving this issue. Could you send us an email at [email protected] so we can get in touch? Thank you!
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