Joan - Great Customer Service
Joan , was really efficient when helped me with my accidental purchase of an additional shampoo. Thank you for your amazing support, Luiz
About SPARTAN™
Data updated- Website
- try-spartan.com
- Category
- Beauty & Well-being
- Location
- United States
- Status
- Unclaimed
- Last 12 months
- 137 reviews
- Replies to negative
- 100% (8/8)
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About this business
At Spartan, we understand that hair loss is a common yet deeply personal issue. It's a journey that many of us will face, with statistics revealing that up to 68% of men experience hair loss sooner or later. But in a world where options are often limited and laden with unfulfilled promises, we stand apart. Spartan isn't just a brand; it's a commitment to revolutionizing hair care with the gifts of nature.
Written by the business, not verified by us.Is SPARTAN™ legit?
SPARTAN™ (try-spartan.com) has a 4.7 out of 5 rating on OK.one, based on 137 user reviews collected here. It is listed under Beauty & Well-being and its reputation is excellent. Praise is nearly unanimous, with 93% rating it 4 stars or higher; The business has replied to 100% of negative reviews; Reviews mostly discuss Customer service, Product. Last updated 2026-09-02.
What reviewers say
AI generatedReviewers overwhelmingly had a great experience with this company. Customers frequently praise the support team for being extremely responsive, polite, and exceptionally helpful when quickly resolving unexpected order issues. People really appreciate the prompt email replies, professional assistance, and smooth guidance provided by friendly staff members throughout their daily purchase journeys. However, some customers also noted that the product unfortunately did not provide any noticeable results or meaningful improvements regarding hair growth after months of use. A few other people also felt that managing subscriptions, handling automatic renewals, and dealing with unwanted shipments caused unnecessary frustration and considerable hassle.
Auto-generated from all reviews of this business. For reference only.What people say
Joan did a very good job
Joan did a very good job! He responded very quick, even it was on Sunday morning!
Changing name on the Delivery Address
I had a great experience asking for a change in the name of the delivery address, Joseph and Cecille were really helpful bringing a prompt solution to the problem in a matter of 10 minutes issue was resolved and i was able to change the name, also i already received the package. Thanks for your help!
It started with a huge problem
It started with a huge problem, but the Spartan team assisted me with patience and finally managed to please a genuine customer 🙏. Mhyca was exceptionally helpful through it all. Thanks to her and the team.
Joan was awesome as her response to my…
Joan was awesome as her response to my email concern was imediate.
Doing the right thing
Doing the right thing! Understanding things happen and extending grace! That is Joan. I had made multiple mistakes surrounding subscription with Spartan, but Joan showed me unreasonable hospitality and took care of my issues quickly. Within minutes, she unraveled the problem and made the corrections necessary to suspend my order. Thanks Joan!
Thank you for the email and refund
I needed to update an order and …
I needed to update an order and Cecille and Veronica went above and beyond to insure my needs were met. Their excellent customer service and prompt response made the whole process a breeze. Thank you Cecille & Veronica
Accidental Subscription
We accidently clicked on a 5 months subscription order 5 months ago and didnt realise. I wrote to the spartan team about the issue and they responded very quickly which was fantastic. Joey investigated the issue and responded the same day. He was very polite and helpful. We would have liked for the current order to be cancelled as it was triggered a day before we noticed the subscription and we were told from the initial email response the order had not been processed therefore cancellation may be possible. Joey informed us the subscription has been removed but the order would not be cancelled. The spartan product is a great product we have been using for over a year, so its not too much of a big deal that the order wasn't cancelled, although that would have been our preference.
JeeAnne was easy to work with quick…
JeeAnne was easy to work with quick response and solved my issue.
GRRRRRREAT CUSTOMER SERVICE
GRRRRRREAT CUSTOMER SERVICE - I have been a customer of Spartan for a couple of years and during my recent order I must have accidently checked the auto-ship feature which processed an order ahead of my needs. I replied to email order summary and Joan replied back to me in just a few quick minutes and helped me cancel the order and turn off my auto-ship feature. It was 100% GREAT CUSTOMER SERVICE and I wish more companies were able to manage things as quickly and efficiently - THANK YOU JOAN!!!
Quick response and request approved…
Quick response and request approved politely. Thank you. Great customer service.
5 minutes to respond to my request
5 minutes to respond to my request! I am very pleased. Thank you
Marinella & Joan were fantastic in the…
Marinella & Joan were fantastic in the way they addressed my requests. Not only speedy but right on point. It is so refreshing when you experience common sense in the customer service world!
Spartan team charge resolution
Purchased the Spartan shampoo and have been pleased with its results. I purchased more, but during the checkout process the screen offered a discounted option. I was satisfied in my purchase and clicked to deny it. The process tried to charge an additional fee which I had to get resolved via the Spartan care team. Mhyca, Joan & Patrick who helped me resolve this matter. Keep up the good work Spartan great product.
Hopefully closer to a good end.
It’s difficult to rate my experience before I’m certain my issue has been satisfactorily resolved. I first must verify the refund to my CC and then I have to actually take delivery. Having said that, it appears Joan has been helping me achieve a positive outcome.
Excellent customer Support
The delivery address on my order was in correct, I sent an email to the support unit. Joey immediately got in touch via email. Joey was able to get everything straightened out.
I really appreciate "Joey" for the…
I really appreciate "Joey" for the quick response from your email support team on a cancellation of double charges in my order....
Professional and Honest
This company operates according to the old ways...professional, honest and very good communicators. And that's management, employees...what a terrific product line! I love these people.
Top Notch Service!
I submitted an email request regarding my subscription, and Patrick was not only prompt and professional, but he was also incredibly helpful and understanding. His customer service is top-notch! I am so satisfied with the care I received and highly recommend him. If you get Patrick as your representative, you're in good hands!
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