Marinella quickly responded to my…
Marinella quickly responded to my question on my previous order and that greatly helped me with the purchase completely. Very professional and efficient customer service. Bravo Zulu! Thanks again!
About SPARTAN™
Data updated- Website
- try-spartan.com
- Category
- Beauty & Well-being
- Location
- United States
- Status
- Unclaimed
- Last 12 months
- 137 reviews
- Replies to negative
- 100% (8/8)
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About this business
At Spartan, we understand that hair loss is a common yet deeply personal issue. It's a journey that many of us will face, with statistics revealing that up to 68% of men experience hair loss sooner or later. But in a world where options are often limited and laden with unfulfilled promises, we stand apart. Spartan isn't just a brand; it's a commitment to revolutionizing hair care with the gifts of nature.
Written by the business, not verified by us.Is SPARTAN™ legit?
SPARTAN™ (try-spartan.com) has a 4.7 out of 5 rating on OK.one, based on 137 user reviews collected here. It is listed under Beauty & Well-being and its reputation is excellent. Praise is nearly unanimous, with 93% rating it 4 stars or higher; The business has replied to 100% of negative reviews; Reviews mostly discuss Customer service, Product. Last updated 2026-09-02.
What reviewers say
AI generatedReviewers overwhelmingly had a great experience with this company. Customers frequently praise the support team for being extremely responsive, polite, and exceptionally helpful when quickly resolving unexpected order issues. People really appreciate the prompt email replies, professional assistance, and smooth guidance provided by friendly staff members throughout their daily purchase journeys. However, some customers also noted that the product unfortunately did not provide any noticeable results or meaningful improvements regarding hair growth after months of use. A few other people also felt that managing subscriptions, handling automatic renewals, and dealing with unwanted shipments caused unnecessary frustration and considerable hassle.
Auto-generated from all reviews of this business. For reference only.What people say
Prompt Customer Service
Joseph was great at getting back to me quickly and promptly processing my request for cancelling an order that was created by mistake. I appreciate the quick response and understanding from the Spartan Team and their prompt customer service.
Marinella was excellent
Marinella was excellent. There was a shipping issue that was not Spartan’s fault, but she insisted on resending another package at no charge. The package arrived so quickly and it was just an absolutely amazing customer experience. They definitely impressed me and I will continue with Spartan for my personal care needs. Thank you Marinella!
My experience was great
My experience was great. Marinella and Joshef from Spartan embrace my raised concerns regarding the failure receiving my item and they both reacted with accuracy and professionalism.
Marinella provided me clear information…
Marinella provided me clear information AND did so expediently! Many thanks to Spartan and your whole team! Love the product and service!
I had a simple support question and got…
I had a simple support question and got a helpful reply already the same day from Mhyca - thanks!
Quickly adjusted my order as requested
I was receiving more product than I was using. I saw the email about my order being processed. They quickly canceled it and refunded the money while changing the delivery frequency to the requested frequency. All within 5 minutes!
Cecille at Spartan was able to quickly…
Cecille at Spartan was able to quickly resolve an issue with auto shipments on my account. I’m grateful for the assistance and will do business with this company in the future as they care about their customers. Thank you
I had a great experience with customer…
I had a great experience with customer service, specifically Marinella. Dave
Marinella helped me out with my needs…
Marinella helped me out with my needs in a very timely manner. Spartan is a great product!
I love this product—it works really…
I love this product—it works really well for me. I was losing hair in chunks, especially during showers, and Spartan reversed my hair loss in just 2 to 3 months. This is a product that needs to be used consistently to see a huge difference, but it truly works! Additionally, the customer service is so pleasant and very attentive. I only had one issue, which was taken care of on a timely manner by Mhyca and JeAnne's. They are true professionals at what they do and I could not thank them enough!
Thank you, Mhyca!
Mhyca, a Spartan representative, quickly answered my email request for a refund. Thank you so much for your good customer service.
Fast Refund & Excellent Customer Service
I canceled my subscription and was pleasantly surprised by how quickly Joan processed my refund. The cancellation was simple, the refund was issued promptly, and the whole experience was hassle-free. Great customer service!
Perfection!
Joan was very professional and quick to respond! She promptly responded and straightened out the situation! It could not have been better! Thank you, Joan!
Joan made a good job and resolved my…
Joan made a good job and resolved my issue very quickly. Thank you Joan. Mikhail
MY ORDER DID NOT ARRIVE
I placed my order with SPARTAN last July 3, 2026 and was assigned SPUS1183901 as my order number. After weeks of waiting, and several visits to my mail lockbox, my order never arrived. They urged me to look at the perimeters of my townhouse and check with my neighbors and ask if they saw the package. There was none and the thing is, Canada Post delivers small items directly to the mailbox assigned to my unit not anywhere else. I followed up with their customer service and the AI receptionist kept insisting it was already delivered based on their tracking report. Eventually, the AI receptionist told me that she will endorse my complaint to a human staff. Until now, no one bothered to call me. I'm beginning to feel I got scammed. UPDATE 7/24 I received an automated AI response from Spartan as shown in their message below. I was asked to contact their customer service. I have tried doing that and all I got was an AI auto reply that based on their tracking report, my order was already delivered. I vehemently deny having received my order. I will not go to this extent if I have it with me already. I am being given a run around. I will not stop until I get my order or they give me a refund.
Reply from SPARTAN™2026-07-24
Thank you for taking the time to share your experience. We're very sorry to hear about the frustration you've experienced with your order and the lack of resolution so far. We understand how disappointing it is to wait for an order that never arrives, especially after checking your mailbox, your property, and speaking with your neighbors. We also appreciate your clarification regarding Canada Post's usual delivery process for your townhouse. We sincerely apologize if your concerns were not addressed promptly. We also regret that you were expecting follow-up from a member of our support team and have not yet received it. We would like the opportunity to investigate this further and work toward a resolution. Please contact our support team directly at [email protected] with your order number and our team will review your case thoroughly. We appreciate your feedback, as it helps us improve both our customer support and the overall customer experience. We hope to have the opportunity to make this right.
I would like to thank Marinella for the…
I would like to thank Marinella for the prompt, professional customer service shown to me with Sparta supplements. Again, Thank you Marinella Wayne
Marinella made the process easy and was…
Marinella made the process easy and was very responsive
Prompt customer service to my urgent query !
Quick revert to my urgent query about a Order subscription and cancellation. Awesome response from Joan in Customer service and helping me with the order cancel and refund process which was done in a "couple of minutes and credit back to my account". Happy with the response from the Spartan support team.
Excellent Customer Service
This is my second time ordering Spartan shampoo. I recently placed an order but ran into an issue. I reached out via Trustpilot and was quickly helped by Ricca. Ricca completely understood the situation and handled everything smoothly and professionally. Excellent customer service! Thank you, Ricca — I really appreciate it. Highly recommend Spartan for both the great products and outstanding support.
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