Hudson Reed is a global business, which specialises in the supply of designer radiators, hydronic towel warmers, showers, shower panels and faucets, in contemporary and traditional styles all at lower prices than your local bathroom stores. The price you see for the products on the Hudson Reed USA website is the price you pay no added taxes or duty. All our products comply totally with US and Canadian specifications and regulations. Products are shipped by UPS or FedEx from our state-of-the-art warehouse located in Pennsylvania.Established 25 years ago, in Burnley, Lancashire, UK, Hudson Reed sells its products through websites in 10 countries. With no expensive shops, showrooms, advertising or brochures, we are able to make luxury bathroom products affordable for 10,000 customers a month.
Written by the business, not verified by us.
Is Hudson Reed USA legit?
Hudson Reed USA (usa.hudsonreed.com) has a 4.6 out of 5 rating on OK.one, based on 200 user reviews collected here. It is listed under Home Services and its reputation is excellent. Praise is nearly unanimous, with 91% rating it 4 stars or higher; The business has replied to 93% of negative reviews; Reviews mostly discuss Product, Customer service. Last updated 2026-09-06.
What reviewers say
AI generated
Reviewers overwhelmingly had a great experience with this company. Consumers frequently praise the incredibly helpful staff and exceptional customer support team for resolving installation and replacement issues with great care and patience. Many people also truly love the high quality of the products, noting that the items look stunning in their homes and function wonderfully.
Some people were dissatisfied with international shipping delays and complex customs clearance hurdles that significantly slowed down their overall home improvement projects. Some reviewers also frequently mentioned ongoing difficulties with specific heating element parts failing unexpectedly after a relatively short period of regular use.
Auto-generated from all reviews of this business. For reference only.
Twice now I've dealt with Hudson-Reed. Always pleasant and helpful. Holly Nightengale was brilliant to work with. Highly recommend. The shower valve set has always been gorgeous. They warranty their products generously. They replaced a leaky hose on our set that we had purchased in 2017.
I wish we could still buy their BR products here in the States though. 5 stars!
Reply from Hudson Reed USA2025-06-12
Dear Will,
Thank you for your 5* review!
Thank you very much for the great feedback. We are delighted to know you are pleased with the customer service provided.
Kindest regards,
Megan
HudsonReed.USA
Luke reached out to make sure shipment arrived safely when there was a customs issue as well as resolving customs issue 100%. Other than the 2-3 day customs delay shipment was fast.
Reply from Hudson Reed USA2025-06-11
Dear Adam,
Thank you for your 5* review!
We are delighted to learn you are happy with the customer service provided. Thank you so much for the great feedback, this is much appreciated.
Kindest regards,
Megan
HudsonReed.USA
The replacement part that should have been included with the original unit finally showed up in a timely manner. That the part wasn't included [and cost me an additional bit of money!!], delayed the installation by about 3 weeks [until son-in-law has time to do it].
All in all... if it works, then I'll be a happy camper... in the meanwhile, my towels live on an open cabinet door in my shower.
Edit: got a lovely note after the original response from I'm sure a lovely person named Lauren [or an AI character posing as Lauren who was programmed with lousy customer service in mind].
FWIW - at this point I would rather chew glass than do business with this company again... which is no big deal, as there are lots of companies that have similar products and don't insult their customer base with nonsensical claims.
Reply from Hudson Reed USA2025-06-09
Hello,
Thank you for your review.
We appreciate you taking the time to advise us of this and we certainly understand that jobs may not always go to plan. We offer a 14 day checking period for deliveries to be checked over for damages and/or missing components, and a 30 day period for returns to be made - if items are not suitable.
We kindly ask for any issues such as damages or missing components to be brought to our attention within this time frame, so that we can investigate with our Carrier and offer a prompt resolution where needed.
Whilst we understand your frustration, you reported that the element was missing outside of the checking period. Unfortunately, once a significant amount of time has passed, we are limited in being able to investigate with the Carrier involved.
That said, we are sorry that this situation has left you with a negative impression of Hudson Reed. We can confirm that the element you have purchased separately, was sold to you with a reduction of nearly $100.
Although we realise this doesn’t undo the inconvenience caused, we do hope you’ll reconsider us in the future.
We hope the installation goes smoothly and that the unit meets your expectations once you come to use it. If you have any further issues at all, please do not hesitate to reach out and we would be happy to assist further.
Many thanks.
Kindest regards,
Lauren
HudsonReed USA
Dear Ken,
Thank you for your 5* review!
We're glad to hear that our team was able to assist you in sourcing the correct valve and provide timely support. If you need any further assistance in the future, we're always here to help!
Kindest Regards,
Olivia
HudsonReed USA.
kept informed when one item did not arrive with the others.
Reply from Hudson Reed USA2025-05-30
Dear Ashley,
Thank you for your 5* review!
We are delighted to know you are pleased with the customer service received. Thank you for the great feedback.
Kindest regards,
Megan
HudsonReed.USA
The company has a great product. We have used their Towel Warmer before and are satisfied with the product.
We are also satisfied with the company's handling of customer satisfaction as it relates to the purchase and delivery issues. Appropriate and swift action was taken by the company to address our issues to our satisfaction.
Reply from Hudson Reed USA2025-05-30
Dear Yveline,
Thank you for your 5* review!
We are thrilled to know you are pleased with the product and the customer service provided. Thank you for the great feedback, this is much appreciated.
Kindest regards,
Megan
HudsonReed.USA
I never write reviews, but these guys have the best customer service of pretty much any company in any business I’ve ever dealt with. I had an issue with an item damaged in shipping to the US, sent them some pictures, and they immediately sent out a replacement. The radiators are super high quality.
Reply from Hudson Reed USA2025-05-12
Hello,
Thank you for your 5* review!
We’re honoured that you took the time to write a review, especially if it's not something you usually do.
It means a lot to hear that our team have made a strong impression, and we’re so glad that we could resolve the issue quickly for you. We’re very pleased that you are satisfied with the way this was resolved.
We hope that we can continue to work with you again in the future!
Many thanks.
Lauren
HudsonReed USA
Lovely piece of bathroom furniture. My towel warmer is beautiful, thank you!
Reply from Hudson Reed USA2025-04-22
Dear Sarah,
Thank you for your 5* review!
We are delighted to know you are pleased with the product. Thank you for the great feedback.
Kindest regards,
Megan
HudsonReed.USA
I love the look of the radiators, however, I didn't see anything on their website indicating that the plumbing standards are very different from the US. I even had communicated with customer service several times before ordering. I made them aware that I was from the US.
It all worked out, but my plumber had to spend a lot of extra time connecting these.
Reply from Hudson Reed USA2025-04-22
Dear Customer,
Thank you for taking the time to leave a review on Trustpilot.
We are pleased to know the replacement valves have been delivered, and the leak has now stopped.
If there is anything further we can assist you with, please don't hesitate to contact us.
Kindest regards,
Megan
HudsonReed.USA
Was a little bit of a hassle with shipping and loss of return amount.
Reply from Hudson Reed USA2025-04-18
Dear John,
Thank you for taking the time to leave a review on Trustpilot.
I'm sorry to hear that you experienced some difficulties with the shipping process. As outlined in our terms and conditions, return shipping costs are the responsibility of the customer. However, I can confirm that your refund has now been successfully processed.
Should you have any further questions or need additional assistance, please don't hesitate to reach out. We're always here to help.
Kind regards,
Megan
HudsonReed.USA
Dear John,
Thank you so much for your kind words! We're thrilled to hear you had an excellent experience with our customer service. We truly appreciate your support and hope to serve you again soon!
Kindest Regards,
Olivia
HudsonReed USA
The products are wonderful and work perfectly. The shipping process was straight forward, and communication was very good. The website could contain more technical info on which valves are needed to install horizontal vs. vertical orientations of the units.
Reply from Hudson Reed USA2025-04-14
Dear Thomas,
Thank you for your 5* review!
We're thrilled to hear you're happy with both the products and the shipping process! Regarding the valve information, we've passed your feedback along to our buying team so they can work on adding the relevant details to the website. Thank you again for your valuable input it’s truly appreciated.
Kindest regards,
Megan
HudsonReed.USA
Dear Paola,
Thank you for taking the time to speak with me earlier today.
We sincerely regret that you are dissatisfied with our services and appreciate you bringing your concerns to our attention. Please rest assured that we take all feedback seriously, both in regard to our products and the service we provide.
As part of our quality assurance process, any reported issues are carefully reviewed through our troubleshooting procedure, as we closely monitor product performance and failure rates. In this instance, our technician has assessed that the issue was not related to a product fault, but rather due to the product not being compatible with your heating system.
The refund has now been processed for the item, and we are sincerely sorry for the inconvenience caused.
If you have any further questions or concerns in the meantime, please don't hesitate to reach out.
Kindest regards,
Megan
HudsonReed.USA
Dear Tony,
Thank you for your 5* review!
We are delighted to know you are pleased with the customer service provided.
Kindest regards,
Megan
HudsonReed.USA
Hudson Reed customer service was great. The patiently pursued information to help their tech people identify the needed part. Unfortunately despite their best try the valve cartridge they identified does not fit our valve Unfortunately HR did not give model numbers to customers 18 years ago so picture matching was the best they could suggest. Nonetheless I would rank their customer service staff as top notch.
Reply from Hudson Reed USA2025-04-07
Hello,
Thank you for your review.
We truly appreciate your understanding and patience as our team worked to identify the needed part. We're sorry that the cartridge didn’t fit as expected, but we're glad you were satisfied with our customer service. We take pride in providing the best support possible, and your feedback means a lot to us. If there's anything else we can do for you, don't hesitate to reach out.
Many thanks.
Lauren
HudsonReed USA
The representative that I spoke to explained everything I needed in order to know which radiator would be good for my needs. The radiator was shipped out the next day after ordering and arrived fast. The radiator was perfect. I love it!!!!
Reply from Hudson Reed USA2025-04-07
Hello,
Thank you for your 5* review!
We're thrilled to hear that our representative was able to help you find the perfect radiator and that the shipping was fast. It's fantastic to know that you're happy with your purchase. We truly appreciate your feedback and look forward to hopefully working with you again in the future!
Many thanks.
Lauren
HudsonReed USA
Theressa is a wonderful representative for your company. Cheerful, professional, helpful, patient, prompt and knowledgeable. What a delightful contrast to my experience with many, if not most, (alleged) customer service centers for other products. Even though there was no real solution to my particular issue, I came away with a most positive impression about HR. I hope you know how blessed you are to have this charming, customer-oriented lady on your team.
Reply from Hudson Reed USA2025-04-07
Hello,
Thank you for your 5* review.
We are very grateful for you taking the time to share such wonderful feedback! We are absolutely delighted to hear that Theressa left such a positive impression. It's great to know that her cheerful, professional, and helpful attitude made a difference, even though we couldn’t resolve your particular issue. We truly value your feedback, and we’ll be sure to pass along your kind words to her.
Many thanks.
Lauren
HudsonReed USA
I haven’t installed them yet.
Contractor will do it soon.
After that, will write my review.
Delivery was ok.
Reply from Hudson Reed USA2025-04-03
Dear Stanislaw,
Thank you for your 5* review!
We're glad to hear that the delivery went smoothly. We hope everything goes well with the installation, and we look forward to hearing your thoughts once it's all set up. Feel free to reach out if you need any assistance in the meantime!
Kindest Regards,
Olivia
HudsonReed USA.
Hello,
Thank you for your 5* review!
We're thrilled to learn that you had a great experience with our customer service. It’s our pleasure to help, and we look forward to assisting you again soon.
Many thanks.
Lauren
HudsonReed USA
Absolutely perfect. Fast shipping, beautiful product. Even when the shipping company lost one of the radiators, Hudson Reed quickly sent a replacement in time for my installation date. Very pleased with this company and their products.
Reply from Hudson Reed USA2025-04-01
Dear Jacqueline,
Thank you for your 5* review!
We are thrilled to know you are pleased with the shipping and the product. Thank you so much for the great feedback, this is much appreciated.
Kindest regards,
Megan
HudsonReed.USA
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