Warranty Life provides free online access to manage, protect & repair your stuff. Save time & money!
Written by the business, not verified by us.
Is Warranty Life legit?
Warranty Life (warrantylife.com) has a 3.9 out of 5 rating on OK.one, based on 100 user reviews collected here. It is listed under Money & Insurance and its reputation is mixed. Opinions are polarized: 72% rate it 4 stars or higher while 26% give 1 star; The business has replied to 48% of negative reviews; 19 of them were added in the last 12 months. Last updated 2026-09-01.
I signed up just last month and then dropped my phone and cracked my screen. I reported my claim but they were closed, they responded the very next day. The process was quicker then expected (from drop to reimbursement about 2 weeks) and they were great about anwsering my emails. It would be better if they could pay the repair facility's directly so that I didn't have to pay out of pocket and wait for reimbursement, that's the only downside, they also dont pay the taxes and theres the deductible. Either way I saved a ton of money, with the cost of repairs it just makes sense to have this insurance.
I’m very disappointed with my services. My request ticket number keeps getting deleted when I tried to file a claim and no one callls me back to resolve the issue. I have also reached out in email in regards to my request more than once with no reply
Horrible experience.
Cancelled my service just after signing up noting all the bad reviews.
Received confirmation that my membership was cancelled, but STILL got charged the next month. Been waiting over a month for a refund, and now I am out two months… DO NOT DEAL WITH THIS COMPANY!
Edit:
warrantylife just replied that they refunded the money, however, they have no idea who I am. I can confirm that I have not ever received a refund. Instead, I called my bank and got a new card so they couldn't charge me any longer. Im still out the two months that I was charged. This is, no doubt, a scam.
Reply from Warranty Life2023-10-10
All refunds have been processed. Thank you and sorry for the delay.
I had a bit of a hard time registering for my warranty after up purchasing a Zagg liquid screen protector, but after emailing Warranty Life for assistance, we finally got it done. The two people I interacted with responded in a decent timeframe and were courteous and helpful. They definitely made my experience.
I know a lot of people leave reviews when they have a bad experience, but I had the opposite and I wanted to leave a review because of a great experience. I emailed the support team before I took my phone in to have my front glass repair after being cracked, they gave me a price what was included up to a certain dollar amount. I then contacted the service company that was going to do the repair and they gave me a different price which in turn then I sent an email back to the support team who agreed to pay the higher price. When I got to the store I found out I also needed to replace my back glass because to fix the front glass they had to replace the back glass as well. I paid for this out of pocket knowing that I may be paying for the back glass as well my own because that was never agreed upon with warranty life. I sent in all my information with receipt and pictures and explained what the service company told me and thankfully warranty life backed everything up and did pay me the full amount minus my deductible. I have read some reviews about how hard the process was and this was not the case in this situation. Emails from the support were very timely and I got great information and they backed up what they said. It's all I can ask for exclamation
I have a Champion Inverter Generator refurbished from Factory Pure. I purchased an extended 3-year warranty with Warranty Life. I took the generator to the shop because it wouldn't start with the gas and the gas stabilizer already in the tank. I was told the gas went bad. I was also informed that the ignition coil may have rusted, and the spark plug may need changing, but they have to open it up to do the work. I put them on hold because I need authorization for work to be covered by the warranty. I left two or three phone messages with Warranty Life. No return call. I get a denial of claim because of "I didn't take care of my equipment, and then second determination, the claim doesn't cover for bad gas.
They skip that I don't know until they open it up what the problem may be. The part is $29-$69 part but it would cost me $500 to get it repaired. So what am I to do? Why buy an extended three-year warranty from Warranty Life and they treat you like your bug to be swatted away. This is a rip-off and I notified the Attorney General of Washington State of my concerns about business practices that are not transparent. If you have been bilked by Warranty Life file a complaint with the Attorney General's Office, it is at no cost to do so. It would have been nice to get a suggestion on where to get this fixed because of Warranty Life's short list of good businesses that they recommend. It would have been great customer service to return the call. I would have been thrilled if they had the decency to TRY. Unfortunately, my experience is that they could care less when it comes to service to me. I care.
Reply from Warranty Life2023-10-10
Products must be cared for and not abused to be eligible for coverage.
I sent in a claim for my phone and they told me the insurance expired the same month I paid off my phone.
I paid a flat rate for the insurance and I didn't use it. So they charged me for 2 policies to cover the phone repairs and as soon as I need it it isn't available.
I had problems with my other phone getting it repaired. It took weeks to get it serviced and to receive my reimbursement.
A total rip off. They're scamming now. Probably poor management and they dint have money to pay fit repairs.
Warranty Life is a Scam! Do not, Hear me out do not give these people your money they are a Scam. Purchased the protection.Followed all the rules to picture of phone and condition.Some green lines appeared on the screen. Call to make a claim. They told me to take pictures of screen and number on the back. Sent it! I waited.... Email them back and ask what was going on, and they said sorry we do not cover that phone anymore. What!!(but they was still charging me)!So I ask for a rep to contact me... Never heard from anybody. That's not the kicker!So I emailed them and ask one more time can someone contact me.You no what they did????Charged my ass again!Don't use the people!You gonna be writing a review like me! Have a gud-unn!
Warranty Life is a scam. Paid for the coverage and they dragged out the process for a month and a half. They said that they could not cover the claim because the Sim card tray serial number did not match the phone. Gazelle, where I purchased the phone stated that they do not track phones by the Sim card tray serial. No company tracks phones by that method. They just won't stand by their coverage.
Reply from Warranty Life2022-05-04
When coverage is issued, it is tied to the Unique identifier of each device. The SIM card tray contains the Idenitifer Number, we do no look at the SIM card itself. This assures us that we provide support for the device we agreed to.
I made a claim with warranty life in reference to a cracked screen. They were prompt explaining the claim process. Once the repair was completed they immediately refunded me the cost of repair.
I would have given 5 stars but I had to go through hoops to get my phone fixed because I live in a rural town in Texas. In the end Warranty Life came through. I will keep using them.
I had accedently drop my note 10 plus and the screen cracked lower left side of the screen abd had no issues going through the claims it was covered I paid fo the repair send my picture and receipt got reimbursement in a couple of days via paypal highly recommended great peace of mind
Overall I'm satisfied with how my warranty claim was handled.
Submitting a warranty claim wasn't hard, but it also wasn't intuitive. The response team quickly sent me the correct form to use. After that, submitting my claim was pretty straight forward. The format for how the claim is processed looks like an email thread. It's not bad, but it's not what I expected and looked like a mistake when I first saw it.
Trash service. Communication is horrible and the steps for claim is unclear.
Website FAQ says the following:
What is your diagnostic app used for?
Our app is free to download, we need to confirm your device works prior to coverage being activated, the app helps us do that.
What happens if I don’t download and register via the app?
Your coverage would be activated after 30 days of purchase.
FAQ clearly says coverage is activated 30 days after purchase if you don't download and register your device. I emailed a bunch of times to get clarity and got none. Needless to say they denied my claim because I was so confused with the process. I'd rather pay out of pocket than deal with these scammers.
Edit: for response... Ok where in my post does it say my device was pre damaged? My point has been proven. Communication is not a strong suit for this company. Fyi my device was not pre damaged, but thanks for assuming!
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