Warranty Life provides free online access to manage, protect & repair your stuff. Save time & money!
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Is Warranty Life legit?
Warranty Life (warrantylife.com) has a 3.9 out of 5 rating on OK.one, based on 100 user reviews collected here. It is listed under Money & Insurance and its reputation is mixed. Opinions are polarized: 72% rate it 4 stars or higher while 26% give 1 star; The business has replied to 48% of negative reviews; 19 of them were added in the last 12 months. Last updated 2026-09-01.
This company is absolute garbage. DO NOT waste your money on their "coverage". They'll ask for multiple videos and pictures but even when you point out the issue in them they'll say they don't see anything. I'm getting a refund for this garbage and getting coverage through my carrier. I hope this company goes bankrupt. Awful experience. ***Their reply is perfect. Shows how awful they are. The device wasn't damaged prior to the warranty and Gazelle refunded me for my warranty life purchase due to their mishandling***
Reply from Warranty Life2021-12-23
Your device had pre-damage on it as shown. We cannot cover that.
300 pound back up generator fixed at no cost to me!
My portable (300 pound) standby generator failed. The repair facility and manufacturer determined what was needed for the repair. THANKFULLY, I had purchased a 5 year extended warranty from Warranty Life. I submitted a warranty claim and received authorization to proceed within a day or 2.
After the repairs were made, I submitted my repair receipts to Warranty Life. In 3 days, I was reimbursed for ALL of my out of pocket costs.
There was no haggling or begging. Warranty Life reviewed my bills and paid me ALL of my out of pocket costs. My PayPal account was credited in just a few days. Long story short, the Warranty Life policy I bought was totally worth it. I would not by an expensive piece of gear, like a portable generator, without having an extended warranty again.
I usually don't write reviews but working to get my screen fixed through Warranty Life was really easy. They gave me an initial payment that didn't fully cover the repair, but after I submitted my receipt/WO I got the additional refund in less than 30mins!
I bought a phone on Swappa and purchased the Warranty Life warranty at the same time. Several months later, I dropped my phone in water. I was not sure if this warranty was going to cover it, and being skeptical of warranties, I assumed the worst. I was pleasantly surprised to find that the warranty did cover water damage. The process of getting reimbursed was pretty easy and straightforward and the couple of times I had questions, my emails were answered promptly. After I sent my phone in I was expecting that I would only get a small payout, but figured it was better than nothing. I was so pleasantly surprised at the amount I got - I couldn't believe it! It was actually almost the full price I paid for the phone (less the $50 deductible). This was the best warranty experience I have ever had, hands down. Highly recommend!
I am very happy with the experience from Warranty Life when I had to have my phone repaired. I had never been through the process before and everything went smoothly and was well explained. It was also easier than I expected and all their responses were clear and timely. Thanks for taking some of the stress of cell phone repair away! :)
They are awful. I paid, registered my product, and passed the diagnostic test. These were the steps outlined in their email. When I filed a claim it was immediately denied because they said they have no picture of the screen, which was not asked for. Keep in mind, the diagnostic test specifically tests the screen for functioning. Also, the damage is the UI and the screen is just fine, I told them that and sent a picture but nothing. Total scam, which is why the BBB is investigating these used electronic warranty companies. File a complaint!!
Reply from Warranty Life2021-10-06
You cannot submit a claim on a damaged device which is the reason for denial.
I could not believe how quick and easy the process was for submitting a claim and receiving a refund! I did it on my phone and it was easy. I submitted a request with a picture of my cracked screen. Within a day, I received an email confirming my refund and the total. I was even given options for how I wanted to receive payment. I was worried when the actual repair was much more than what I had already received in a refund. No problem! I submitted the receipt and they refunded the difference without hesitation. I HIGHLY RECOMMEND warranty life!
Response was quick and expected cost to repair the screen was sent in a couple of days, minus the deductible. The expected cost to repair the screen was higher than what Warranty Life anticipated, but they paid the difference in cost when I submitted my receipt from my phone service repair.
Buyers beware this company avoids paying out claims. Will ask you to take pictures of device in mirror and will say pictures not clear to evade not paying the claim. SquareTrade is a much better service.
Reply from Warranty Life2021-09-27
Claims showing existing damage or attempts to hide damage cannot be accepted.
I contacted warranty life regarding a cracked screen. They sent me an estimated amount. When the work was done there was a $79 difference and they promptly refunded the difference. Their support was great!
When my screen initially cracked, I was skeptical at first. The initial response after opening my claim was fast, and payment for expected cost to repair the screen was sent in a couple of days. However, the cost to repair the screen was actually higher than initially anticipated, but they paid the difference in cost when I submitted my paid invoice. I was amazed to see that companies like this still exist and are looking out for their customers!
Excelent service and accurate policy. I am so glad I got this insurance for my device. Leaving in a remote area in Alaska I didn't have many options to fix my device. Response was quick and they really covered my repair. I am definetly recommending warranty life to my friends and family.
You guys gave me like 160 less than what the actual fix price was even though you guys knew that it would cost like 400 dollars because nobody does it for any less.
Reply from Warranty Life2021-08-23
Mauricio, I believe you have misunderstood the process, please check your email for follow up to this, I expect you will be happy once you complete the remaining steps. Thank you.
I purchased a plan through Gazelle.com when I purchased my phone. The screen needed replacement and warranty life covered it. The phone was fixed and warranty life refunded me the cost. I would definitely purchase a plan through them again. The only thing I didn't like was that they would only email me once per day, so I had to use an old phone for a couple weeks, which would have sucked if I didn't have a back up. I don't fault them for that, because I know everyone is short staffed due to Covid.
I bought an EV rider electric scooter. I also purchased a three year extended warranty. Recently my battery went out and I contacted this warranty company. They answered my emails promptly and when I sent them a paid invoice for the new battery and a picture of the old battery they reimbursed me promptly via my PayPal account. Excellent service all the way around!
This company had an excellent response time and work diligently to fix my problem.
Within 48 hours of breaking my phone screen they had sent me the cash to get it fixed no questions asked.
I bought a warranty for an iPhone. 4.5 months later it died and wouldn’t turn on. Warranty Life has a 90 day wait period but thankfully ours died after the wait period. I screwed up and didn’t remove “find my iPhone” before sending it in which delayed my payment. There was a $50 deductible on my policy, they gave me a full refund of the purchase price less the deductible directly into my paypal acct. They were responsive by email. Total claim took a few weeks but it would have been much faster if I had removed the “find my iPhone” as instructed before sending it in. I would use this company again.
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