Westhost

Satisfied customer for 25+ years

I have used this company for over 25 years. They are reliable and very responsive to any customer service inquiry.

Refund request

I needed a refund for a charge made in error, and the transaction was handled promptly and professionally. Can't beat that!

Good work Good work The help I've gotten has always been…

The help I've gotten has always been top notch. The problems with my slow email that no one can identify notwithstanding. I miss not being able to speak with people, but I'm old, been with you guys through thick and thin.

tech support guys are smart

tech support guys are smart. Daniel N helped out a lot.

charles bancroftUnited States · 1 review · Experienced 2024-08-15 · Posted 2024-08-15

Dedicated To Help!

What an OUTSTANDING team! Rana was dedicated with maximum effort in taking care of us and working together as a team to solve and correct the issue we had. GREAT JOB! Thank you! -=Dave=-

SSL issue resolved quickly

Eman did a fabulous job at quickly resolving my SSL issues for my site.

Coconut PlanetUnited States · 2 reviews · Experienced 2024-08-06 · Posted 2024-08-08

Westhost broke my site :(

On 8/6/2024, Westhost migrated all their customers to a new server. It broke my online class, and their tech support is practically invisible. Their phone is down, chat doesn't work and I am not getting help through my emergency support ticket. I have students trying to register and study for a state exam but they can't, because the site is down. I've been a Westhost customer for decades and this situation is horrible.

Customer service (Kenan Marshall) was…

Customer service (Kenan Marshall) was courteous, informed, and responsive.

Ravi PuralenaUnited States · 2 reviews · Experienced 2024-06-11 · Posted 2024-07-30

Site down for weeks and they didn't honor their uptime guarentee

They did an update to their system without asking or telling me. It broke all my sites and required me to do a bunch of DNS updates to accommodate their changes, which ended up resulting in weeks of downtime. They refused to refund any of it under their uptime guarantee, even though it was their change which took my site down. They only refunded the remaining time on my contract after I cancelled. (which is obviously nothing anyway compared to all the costs associated with my sites being down for so long) Their client-escalations email address replied "Refunds can only be issued in the first 30 days of purchase, this is outlined in our refund policy: [link to refund policy] ... This complaint will now be closed and no further action will be taken." having completely ignored the downtime they called or their supposed downtime guarantee

Forwarding emails not consistant

WestHost has been servicing for several years. However, recently we've run into issues where emails aren't forwarding to certain emails that are publicly available and having no know issues with usability. We've been working for several weeks to resolve the issue and they continue to state it is our problem. I've changed the forwarding address to several different emails and experience the same result. So every single other email system CAN'T be the problem! Frustrating.

Howard M LangUnited States · 1 review · Experienced 2024-07-17 · Posted 2024-07-17

Major system changeover created many…

Major system changeover created many trouble tickets. All were replied to or resolved in a timely manner.

Did a review on Westhost two months ago…

This company provided great tech support for over 20 years up until a couple of months ago. They did a transition to new servers and the change has been nothing short of a disaster. Tech support was able to get my emails working after many hours on hold for chats, but the the dedicated IP service I was paying for simply was cancelled and access to the contents on one domain is still not available. I miss having a dependable hosting service and I'm not looking forward to having to change a provider. This is what happens when a hosting provider makes a major change without adequate testing of the change before implementation.

Super helpful and responsive in the…

Super helpful and responsive in the last few days. Helped understanding on how new system work. Helped begin the process of updating info. Increased email forwarding capacity to support our site needs. Checked back to see if everything was working.

Oscar VUnited States · 1 review · Experienced 2024-06-28 · Posted 2024-06-28

Not fit for business web sites.

They used to provide acceptable service. Recently its just declined quickly. Now no longer acceptable even for a small business. Their recent migration of clients to a new system basically crippled the way static IPs are supposed to work for a server and they support chat line is now always on a 4-7 hour hold before you get someone to help.

If I could give this service zero stars…

If I could give this service zero stars or negative five stars, I would. I have had no email service as a result of changes that they made that I neither requested nor wanted. Anybody that is considering using these guys should read the five star ratings. Don't just look at the number of stars, read the comment. The commentary is zero star commentary that some desperate soul applied five stars to. It's like going to the doctor, waiting six hours in the waiting room, and then thanking him profusely for seeing you. That's a zero star experience, not a five star experience. No one comes to the phone. The live chat technical support required double authentication. So, while I had no email, in order to get help I needed to get an email and insert a code that was emailed to me. It was an incredibly poorly thought out (read:idiotic) requirement. After submitting a ticket on line (could not get live chat), the reponse came back asking for more information that they already had. I gave them pages of information and described all the problems, and they responded after 24 hours, with information I already had. Clearly, the platform transition has been a disaster for all customers. I took the time to read the five star reviews, and all should have been zero stars (not five). They all say (more or less) "my business is failing, they took weeks to respond to me, but when I finally got them on live chat, they fixed the problem." When they take days or weeks to fix a problem that they themselves brought upon us, that's not a five star rating, that's a zero star rating.

Ahmed Salah AbdalhfazEgypt · 1 review · Experienced 2024-06-25 · Posted 2024-06-25

not good and scam

Support agent was excellent!

Support agent was excellent! I've had a LOT of issues with the Westhost transition, and never received a response to my ticket that I created. This is incredibly frustrating. But, once I finally got through to a chat agent (after more than 3 hours waiting…), "Daniel N" was incredibly responsive, helpful, informative, and addressed my concerns perfectly. Westhost needs better processes around getting help - but should retain agents such as Daniel N, who are a huge benefit to your customers.

Completely free of customer service

You can quickly get help from live chat (14 hours if you can stay logged on that long), or you can call their phone number (the line is dead). They took down our server without warning or email, and then said we should fix it ourselves, because they changed the domain servers. Can't use cpanel either, since the account says the login I used just yesterday is invalid. I'm paid through December. Update: Westhost is really just done as a company. They are done with answering phones or fixing sites they break. Don't even think about setting up with them if you want web hosting. My guess is they'll be shut down in before the end of 2024. Edit Sept 19, 2024: Wanted to make sure that they don't autobill me at the end of the year. I can't stop them, because their phone is still broken, and chat is completely eliminated, and my account logins all fail now. So I warned them via the email they provided below, and I'll likely have to dispute their charge every year until they are fully closed down.

After 3 days with all my websites…

After 3 days with all my websites offline, unable to receive or send emails also can't access via ftp. Now Samson O help me and solve all my troubles.3 DAYS!

No ability to send or receive emails…

No ability to send or receive emails for 10 days! Created a ticket, got a response, responded and then nothing!! Have since created 4 more tickets with no response! My business is in peril and there seems to be no way to get a human on the phone! Can't even sign in to Westhost, because they want to email me a code to my email that doesn't work!!! Very frustrating!