With a large client base comes a diverse range of Web hosting requirements. We have tailored our company around these needs by providing flexible and scalable services. These services include Shared Web Hosting, Cloud Hosting, Dedicated Servers, Reseller Hosting, Domain Registration, E-commerce Tools, Web design, and Merchant Account solutions.
Is Westhost legit?
Westhost (westhost.com) has a 4.2 out of 5 rating on OK.one, based on 101 user reviews collected here. It is listed under Electronics & Technology and its reputation is good. 79% of reviews are 4 stars or higher and 18% are 1 star; The business has replied to 84% of negative reviews; 34 of them were added in the last 12 months. Last updated 2026-08-12.
Usama was very helpful, and very responsive to our needs.
She did a wonderful job of answering our questions and providing a resolution for our requirements.
Reply from Westhost2025-02-21
Hello,
Thank you for leaving a 5-star review!
We’re so happy to hear you had such a positive experience with us. Your feedback motivates us to keep improving and providing excellent service to all our customers.
We truly appreciate your support and look forward to welcoming you again soon!
Kind Regards,
Jane
I am a small customer and I am served by WESTHOST Support Team as a VIP customer. I do not have enough words to thank the professionals of this company.
Reply from Westhost2025-02-20
Hello,
Thank you so much for your 5-star review!
We're absolutely delighted to hear that you had a great experience with us. Your feedback means the world to our team, and we're grateful for the trust you've placed in us.
If there's anything more we can do to support you, please don’t hesitate to reach out. We're always here to help!
Looking forward to serving you again soon!
Kind regards,
Jane
Samson helped me today with two major issues that had my site down. He was extremely helpful and FAST. All of my concerns were taken care of through this chat window.
Reply from Westhost2025-02-16
Hello,
Thank you so much for your 5-star review!
We're absolutely delighted to hear that you had a great experience with us. Your feedback means the world to our team, and we're grateful for the trust you've placed in us.
If there's anything more we can do to support you, please don’t hesitate to reach out. We're always here to help!
Looking forward to serving you again soon!
Kind regards,
Jane
Kenan Marshall was incredible. He really helped me. I was having problems with my e-mail and he was so kind and patient with me. I'm very appreciative of him.
Reply from Westhost2025-02-10
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Leah
The response that I got from the tech support team
The response that I got from the tech support team was great. They diagnosed the issue and provided action items very quickly.
Reply from Westhost2025-02-04
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Leah
Mesut TUNGA did a great job helping me resolve my issue and was punctual.
Reply from Westhost2025-01-30
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Leah
Quick, succinct, and to-the-point response and resolution
Reply from Westhost2025-01-20
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Jane
It was very frustrating trying to get through to someone who could help, but eventually I was connected with 'Juliette,' who was patient and helpful and we got the job done.
Reply from Westhost2025-01-07
Hello,
Thank you for taking the time to leave your review, we value and appreciate your comments.
We are always striving to improve and better your shopping experience and we wouldn't be able to do this without your valuable feedback.
Please don't hesitate to contact us should you have any further questions or queries, as we would be more than happy to assist.
Kind regards,
Jane
I was building a new webpage. WestHost moved a lot of furniture around and I couldn't find Cpanel, so I called for help and got it tout suite. Got the new file editor up, complained about it. Took a shortcut and used an old page from my site as a template and cut and pasted like mad to make the new one. Page wouldn't load, only the frame!
Sean Ellis, on his own initiative, took a look at the page and fixed enough of the broken stuff to get it up. From there I have got it going pretty good, It just shows .pdfs of a bunch of stories I have written - I did it 'cause of a woman who only used some messaging softwaRE that I don't want on my own 'puter. She wanted to read the stories ...
Anyway Sean's help was definitely above and beyond the call of duty. Many thanks, sweetheart!
Reply from Westhost2025-01-03
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Jane
Tech support responded quickly with clear and helpful information--on New Year's Day, no less!
Reply from Westhost2025-01-02
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Jane
I have been having problems for a few months now. Danar from Westhost has been the only one that has been able to help me and stayed with me and was kind enough to walk me through what I had to do. I hope he gets a huge raise!! I was ready to leave and go elsewhere, but he hung in there with me. Big hand for Danar. You are the best!!
Reply from Westhost2024-12-30
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Jane
I've used Westhost for more than 17 years. In the past, tech support was excellent; I could get on the phone with someone and walk through the issues. They no longer provide any in person tech support except through chat and email. My last three emails have gone unanswered, and the wait time for live chat makes it unusable. I've been unable to access my email in Outlook for more than two weeks and unable to access email web-based email for
a week. Migration to the new server has failed multiple times with no error message so I don't know why. I'm a contractual technical writer. Not being able to receive emails from clients might be destroying my company.
Samson you were so easy to work with and we resolved the issue pretty quickly!!!! Thank you for your patience and excellent tech support++++ I may stay with Westhost after all+ hope you keep up the good tech support..++++++
Reply from Westhost2024-12-18
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Jane
Great technical support from Westhost. Generally, quick response and attendance to any issues arising and great guidance for the end user to perform when the matter is not a systems issue.
Reply from Westhost2024-11-27
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Jane
No longer a 5 star company - now a complete hazard
Our company has been with WesHost since 2010, and we upgraded to full business status in 2017. At the time, I gave them a 5 star rating because they were great.
But now: the technical service phone number just hangs up. The chat wait time is about 9 hours (582 minutes). My company can't access their email because the servers are down, and have been all day. I can't log into the chi.panel site because they sent the security code to the email I can't access.
And, now they want to migrate the business email to a new server - except they WON'T MOVE THE SERVER CONTENTS - just the addresses. What a mess. What a complete rip-off.
Reply from Westhost2024-11-15
Hello! Thank you for letting us know about your experience and I'm sorry you've not received a solution to your issue.
Please reach out to us directly on '[email protected]' so we can discuss this and help with a way forward.
clearly the 5 star reviews regarding customer service are not real. it's not too difficult to figure it out. try calling them and getting a human on the phone. all roads lead to disconnect or to submitting a service ticket that gives a robo generated response that goes nowhere. same with chat. same with the email they leave in follow up to these reviews.
after 15yrs of paying religiously and getting an infinite amount of spam sent to my email addresses with them, apparently my cc on file expired: i called to update. crickets/disconnect.
attempted to login. they sent a code to and email associated with them that i can't access because my cc needs to be updated. crickets.
submitted a ticket thru their website. crickets.
sent an email (using one of my emails i can actually communicate with) to the email address they post on all of their responses here on trustpilot. crickets.
find another company that values your business. this place is seriously horrendous. ignore whatever response follows this review. if you don't know who to believe. CALL THEM. you'll thank me and all the other actual 1 star reviews for it later.
Reply from Westhost2024-11-13
Hello! Thank you for letting us know about your experience and I'm sorry you've not received a solution to your issue.
Please reach out to us directly on '[email protected]' so we can discuss this and help with a way forward.
They say their help desk is available 24/7 but I don't think so. I can't seem to get a response even when I respond to their emails. They make you log in to your account to create a ticket -- but I can't log in!! Super frustrating.
Horrible customer service.
Reply from Westhost2024-10-07
Hello! Thank you for letting us know about your experience and I'm sorry you've not received a solution to your issue.
Please reach out to us directly on '[email protected]' so we can discuss this and help with a way forward.
Zero Support for Issue - Recently purchased an SSL certificate and the order process was stuck for several days. Opened a support ticket and only receive 1 unhelpful response. Ticket remained open with no responses. Tried chat, but kept saying "1 in queue" and then "unavailable" after an hour. Eventually requested refund which I hope actually happens.
The automated response asking to email their escalation inbox does nothing but open another ticket, not assigned to anyone. Be skeptical of these 5 star/1 review ratings.
Reply from Westhost2024-10-04
Hello! Thank you for letting us know about your experience and I'm sorry you've not received a solution to your issue.
Please reach out to us directly on '[email protected]' so we can discuss this and help with a way forward.
Zero Support - no phone support and their "ticket" system is so marginal as to be completely non-functional. You can occasionally get a chat with often rude and inept tech support rep, but they seem to be copying responses from a set script and have no actual knowledge of how to fix anything. Thanks to this BS, I have not been able to send a business email from my phone in a week now. Currently at the end of the hour and a half wait just to get more useless information on a chat from another clueless tech. Count-down timer to "be connected to an operator" restarted at 47 more minutes after I just waited 1.5 hours. What's more, the whole time it said I was #1 in the Que...which means they presumably have 1 tech???FYI, the "escalation" email addresses from 2020 do not work at all. They get bounced. I strongly suggest users simply file an FCC complaint - FCC.gov
Re: Their reply below - emailing them gets you nothing beyond another autogenerated email with zero support attached. No offer to set up a call, or chat to work on your issue. At best, you generate another "ticket"...which is like pissing in the wind since they haven't bothered to actually resolve any of the previous tickets.
Reply from Westhost2024-10-04
Hello! Thank you for letting us know about your experience and I'm sorry you've not received a solution to your issue.
Please reach out to us directly on '[email protected]' so we can discuss this and help with a way forward.
I am a 20 year old client of WESTHOST!! They now no longer reply to TICKETS. I dont know what to do because they have cost me so much business. They are horrible
Reply from Westhost2024-09-30
Hello! Thank you for letting us know about your experience and I'm sorry you've not received a solution to your issue.
Please reach out to us directly on '[email protected]' so we can discuss this and help with a way forward.
UK2.net
Midphase
HostArmada
ScalaHosting
Cloudways
SeekaHost™
WPX
ICDSoft