WeTravel is an all-in-one, cloud-based booking and payment platform designed for multi-day group travel businesses, tour operators, and travel advisors. It simplifies operations by offering tools for itinerary building, instant payment processing, and participant management, helping to reduce booking fees and streamline operations for over 8,000 travel companies.
Written by the business, not verified by us.WeTravel (wetravel.com) has a 3.8 out of 5 rating on OK.one, based on 100 user reviews collected here. It is listed under Electronics & Technology and its reputation is mixed. Opinions are polarized: 69% rate it 4 stars or higher while 30% give 1 star; The business has replied to 93% of negative reviews; Reviews mostly discuss User experience, Customer service. Last updated 2026-08-31.
Reviewers had a great experience with this company. Customers often highlight that the platform provides a smooth and intuitive user experience for organizing tours and managing client payments effectively. People frequently praise the dedicated support team and account managers for offering exceptional, reliable, and responsive assistance throughout the setup process. However, some people mentioned issues with high credit card processing fees, unexpected transaction surcharges, and occasional payment delays. A few other people also felt that the account registration and verification process was extremely frustrating due to sudden denials without clear explanations. Consumers additionally noted that reaching a live support agent can sometimes be difficult when technical problems arise.
Auto-generated from all reviews of this business. For reference only.I highly recommend WeTravel. As a small tour operator, WeTravel has streamlined my tour design and booking process so that I can focus more on developing my customer base and selling tours. The finished product looks so good and is so easy to distribute to prospective clients and through social media. I'm really glad I have found WeTravel.
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We have been working with this company for two years, and out of nowhere, they informed us that they would no longer work with us. On top of that, they put our money on hold without any explanation. They are not responding to my messages, and there is no way to contact them by phone. Their lack of communication and transparency is extremely unprofessional and unreliable. This situation has put us in a very difficult position, as we need those funds to pay for our services. Freezing our money without any clarification is completely unacceptable.
Hi Laura, We understand that this situation may be frustrating, and we want to assure you that our team has thoroughly reviewed your case. Our Payments team has already been in touch to provide details regarding this matter, and we have communicated the next steps directly with you. While we’re unable to share specific details here, we encourage you to refer to our latest message for further clarification. If you have any additional questions, please don’t hesitate to reach out through the available support channels—we’re here to assist you with this case. The WeTravel Team
The lack of customer service with this company is shocking. I have created an account with them to join a trip. My password was showing on the page without me realizing it, until few days after my account was created. This should have been a red flag for me. I have not received a response from them. I tried to delete my account but could not find anything once I log into their site to help with the process. After I checked all their FAQs and Help Center I emailed them. I have no way to confirm that my cancellation (made more than four months before the Trip is due to start) has been received by the Tour Organizer, which is another story in itself. I wonder if all the positive reviews are fake. I wish. had taken the time to check the reviews before I created an account with them.
Hi Sandra, Thank you for taking the time to share your feedback. We sincerely regret to hear about your experience and understand how frustrating it must be to feel unsupported in resolving your concerns. To clarify, WeTravel is a payment and booking platform used by travel organizers, but we do not manage the trips, set cancellation policies, or process refunds directly. These aspects are determined by the travel organizers who use our platform. We recommend reaching out to your trip organizer directly to confirm the status of your cancellation and any applicable refund policies. If you need assistance in finding their contact details, we would be happy to help. Additionally, we understand your concerns regarding account management. If you would like to request the deletion of your account and associated data, you can do so by submitting a request through this form: https://product.wetravel.com/data-request-web-form Our team will process the request as promptly as possible. We apologize for any confusion or inconvenience you have experienced, and we truly appreciate your patience. The WeTravel Team
We joined We Travel in December and the team has been so helpful in guiding us during our transition to We Travel! Jenny was great getting us started and responded to our questions quickly. We were nervous about moving from Jenny, who helps accounts get started, to our new account manager, Molly. But, Molly has picked right up where Jenny left off. She has been super helpful to us! Her experience with We Travel as a travel agent prior to joining the We Travel team has proven to be priceless. She understands and offers solutions from her experience that have been so helpful to us and have saved us time in the long run. Molly is professional and personable, a combination that I appreciate! I can't say enough good things about Jenny and Molly! If you have the pleasure of working with them, you will not be disappointed!
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Alexis was always responsive and available to assist us in a very professional manner.
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Excellent platform and we were lucky to have Alexis as our Account Manager!
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Alexis is always happy to help and to give us solutions as fast as possible. He also gave us suggestions to keep improving and growing as a business that uses Wetravel. Thank you Alexis!
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We have been working with WeTravel for a couple of years now, and it has, quite literally, been a game-changer for our business. Aside from ease of use for both us and our valued guests, the customer service is prompt and helpful. Brandon always responds quickly and offers continued follow-up as needed. WeTravel consistently adds new features - some of which we have personally requested. They are a great partner for our travel company!
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High level of customer service from Brandon Hartman and the entire team; quality of product and potential for new features; WeTravel listens to what their clients needs and makes concerted efforts to implement changes as requested.
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We (Happy Gringo Travel) have been working together with WETRAVEL over the past decade now to set up online trips and charge our clients. Throughout this time they have always been a delight to work with. They genuinely listen to us when developing their product enhancements, and give very personalised service. Above all, the WETRAVEL platform is a huge plus to our business in facilitating quick and easy payments with our clients. I highly recommend their services :)
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We have had a great experiences working with WeTravel and our business account manager Molly Wenske is tremendous to work with. Her professional approach, knowledge of our industry and creative ideas have help our business dramatically
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Easy payment links and refunds, easy to configure and share. Their backoffice support is really efficient, Carla helps us whenever we need some guidance on the system or about payments in installments. Thank you ! Greetings Alvaro
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We are a small charity but received the welcome and assistance that a large international corporation would expect. In particular, Nadine Gregorio and Dominique Ventura have been outstanding in getting us up and running on the WeTravel platform.
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We’ve been using WeTravel for a few years now, and it’s incredible to see how much the platform has evolved into an essential tool for travel businesses like Haitian Nomad. They have streamlined so many aspects of our operations, from automated payments to customer bookings, making our processes much more efficient and allowing us to focus on delivering the best experiences to our clients. One of the standout aspects of WeTravel is their commitment to listening to their clients and continuously improving their services based on our feedback. They really understand the needs of travel businesses and are always proactive in providing updates that enhance the user experience. Working with Brandon has been an absolute pleasure—he’s always available, responsive, and attentive to our specific needs. We really appreciate the personal touch and support we receive from him and the entire WeTravel team. Overall, our experience with WeTravel has been amazing, and we couldn’t be happier with how they’ve transformed our booking and payment processes! Highly recommend it for any travel business looking for a reliable and innovative platform.
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WeTravel continues to improve functionality. It helps that we have a dedicated Account Manager that checks in with us quarterly. Brandon is wonderful to work with, he listens to our feedback and makes sure he understands our needs and shares this info with his team. I am excited to continue to work with the WeTravel platform, and all the new features they have and plan to roll out.
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Deanna is a total professional and was immensely helpful in our getting our tours set up for sale in the most efficient way possible.
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We travel is really helpful and our account manager is always in contact to help us.
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WeTravel has helped simplify my travel business immensely, and my Account Manager, Deanna, has been a great help throughout my experience.
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Deanna-san, the representative in charge, was extremely friendly and handled even difficult questions with care. She not only provided clear answers but also offered alternative solutions, which was very helpful. The overall quality of service was high, making me feel confident and secure in using their services. Even when issues arose, the support was both appropriate and quick, allowing for a stress-free experience. This is a reliable company, and I would definitely use their services again.
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