WeTravel is an all-in-one, cloud-based booking and payment platform designed for multi-day group travel businesses, tour operators, and travel advisors. It simplifies operations by offering tools for itinerary building, instant payment processing, and participant management, helping to reduce booking fees and streamline operations for over 8,000 travel companies.
Written by the business, not verified by us.
Is WeTravel legit?
WeTravel (wetravel.com) has a 3.8 out of 5 rating on OK.one, based on 100 user reviews collected here. It is listed under Electronics & Technology and its reputation is mixed. Opinions are polarized: 69% rate it 4 stars or higher while 30% give 1 star; The business has replied to 93% of negative reviews; Reviews mostly discuss User experience, Customer service. Last updated 2026-08-31.
What reviewers say
AI generated
Reviewers had a great experience with this company. Customers often highlight that the platform provides a smooth and intuitive user experience for organizing tours and managing client payments effectively. People frequently praise the dedicated support team and account managers for offering exceptional, reliable, and responsive assistance throughout the setup process.
However, some people mentioned issues with high credit card processing fees, unexpected transaction surcharges, and occasional payment delays. A few other people also felt that the account registration and verification process was extremely frustrating due to sudden denials without clear explanations. Consumers additionally noted that reaching a live support agent can sometimes be difficult when technical problems arise.
Auto-generated from all reviews of this business. For reference only.
There is no real customer service. If you are on the west coast, good luck with that. A very frustrating experience. I wouldn't recommend this company to anyone. They have a monthly payment, they charge a % fee for each customer.
Reply from WeTravel2026-03-06
Hi there,
Thanks for sharing your feedback. I reviewed the interactions where this concern was mentioned, and I can see how the timing of our responses may have given the impression that support was unavailable. While our team does operate with extended and flexible support hours, we understand that response times can sometimes feel slower depending on time zones.
We’re currently expanding our team across different regions, and increasing our presence on the West Coast is part of this year’s plans to better support customers in that time zone.
If there’s anything still unresolved, we’d be glad to take another look and help.
Thanks again for the feedback.
We had the most incredible day out on the water around Koh Tao. The snorkelling was unreal, crystal clear bays, loads of colourful fish, and we were lucky enough to see turtles too, which made it extra special.
The whole experience was so well organised from start to finish. The team were friendly, professional and really looked after us all day. They made everything easy, relaxed and fun.
It was honestly a brilliant day and one of the highlights of our trip. I’d recommend it to anyone visiting Koh Tao.
Reply from WeTravel2026-03-02
Thank you so much for sharing this - it sounds like an absolutely incredible day! We’re so happy to hear you had such a special experience around Koh Tao 🐢✨
Your kind words will truly mean a lot to your trip organizer and their team. If you haven’t already, we’d really appreciate it if you could leave this review directly inside your booking dashboard. That way, it goes straight to the organizer and helps support their business and future travelers.
Thanks again for taking the time to share your experience.
They are very strict with their procedures when it comes to new travel agencies; they will ask you to have been in the market for at least 9 months, with reviews older than that. The transparency they show on their website is not correct; they should let the agencies know how much time we need to be in the market in order to apply to be part of WeTravel. Waste of time and energy!
Reply from WeTravel2026-03-02
Hi Jurgen,
Thank you for your feedback - we’re sorry the experience felt frustrating.
As a payments platform, we must follow strict verification and risk requirements set by our banking partners. This includes reviewing a company’s operating history and online presence, and in some cases requires a minimum period of active business activity. These criteria are compliance-driven and not something we can override.
https://help.wetravel.com/en/articles/1619345-guide-to-getting-verified-on-wetravel
We appreciate your point about clearer expectations and will continue working to improve transparency in our onboarding process. We wish you every success with your agency moving forward.
Kind regards,
The WeTravel Team
Outstanding Platform with World-Class Customer Service
WeTravel is an awesome program that has transformed how I manage my custom travel business. The platform allows me to create professional-looking itineraries that my clients absolutely love, which is essential for the unique, customized trips I design.
The built-in payment processing makes transferring money seamless, and the integrations with my accounting software and CRM work flawlessly. Everything I need is in one place, which saves me enormous time and headache.
But what truly sets WeTravel apart is Michelle Constales. She's been an incredible resource throughout my experience. Whenever I need anything, I simply send her an email. She either answers my question right away, walks me through the solution step-by-step, or follows up promptly after checking with her team - and she always follows through.
What I appreciate most is that Michelle proactively keeps me informed about important updates and changes to the platform. She doesn't just send generic announcements - she explains what's relevant to my specific use case because she knows my business so well. This personalized attention is rare and invaluable.
I would give zero if I could. This seemed like a really great platform for group bookings and I really saw a lot of ways it could help me as I dive more into groups. I originally spoke with Jenny who was great and helped me register. Unfortunately I was only given partial verification upon registering which meant I couldn’t utilize the payment system the way that I wanted. So it really defeated the whole purpose of using the platform.
Peter reached out to me by phone to try to convince me to use this platform. I advised of the situation and continued to tell me that if I could just get one booking through this platform that it would give me the full verification to use the platform the way I wanted. We then had a call and started planning a clients trip together. I specifically asked how long it will take me to personally get the money in my account once a client makes a payment and he replied “instantly”. This was crucial because the trip I was planning was one week away and I needed to be able to turn right around and secure tickets/book the trip as soon as the payment was made.
Well the client made the payment and guess what? The funds aren’t available for another week. Which means that since the funds aren’t available can’t even issue a refund and I can’t book the trip with them. WHICH MEANS I personally had to cover the costs while I wait for the money to show up in my account.
I contacted Peter who supposedly contacted his “director” and they are both claiming they never heard of this before and that there’s nothing they can do about it. They are taking NO responsibility. Don’t use this company!!!!! They’ll say anything to get you on their platform and then leave you out to dry.
Reply from WeTravel2026-01-21
Thank you for sharing this feedback. We’re sorry for the frustration caused by the timing of your payout, especially with a trip so close.
For partially verified accounts, payments can be accepted, but funds are not available instantly and are released once verification and standard processing timelines are completed. This is in line with our platform policies and regulatory requirements. We’re sorry if this wasn’t communicated clearly during your conversations with our team.
You can review our payout and verification timelines here:
https://help.wetravel.com/en/articles/6460145-partial-approval-decision
We understand how important clear expectations are and appreciate you raising this. If you’d like us to review the details of your account or the guidance provided, please contact us at [email protected]. We appreciate the feedback and the opportunity to improve,
The WeTravel Team
We have been working with We Travel for 3 years and have had excellent service and customer support. Highly recommend them to any small/medium travel company. They are proactive in responding and suggesting ways of working to make life easier.
Ok. So I am a multi business owner.
Of my multiple businesses, I own a small travel agency here in the US and also a foreign tour operator company in another country (that Took much blood sweat and tears).
I sent over all my information for "Verification" to get my booking site up using Wetravel as a tool for structured payments and other booking services.
I sent over all copies of Original documents, My Passport, so many Verifying proof.
While I am new to the tour operating scene, Im not new to viable businesses. All new tour operators need a system. I thought WeTravel was it.
But I think that since I am a majority share holding black woman led company, the denial was almost instant.
They didnt give me a reason why. Only the initial point of contact person emailed to say "sorry you were denied"...over 4 working business days.
I even sent her a side email (the first day we spoke last week) before I found out about the denial, today, to show proof of my US based LLC travel agency.
That was not even took into consideration because she had not responded due to the Christmas holiday.
Also, they didn't even contact my foreign business partner for his official ID. I asked him daily and never received any email from the verification department.
All these things... and I still got a hard denial.
The initial contact person told me that sometimes she sees that new tour Businesses may get a partial approval.
Well..I didnt get any level of approval and absolutely no reason why.
They didnt even do the full application verification to its entirety because they had not emailed my partner. Like at all.
Very bad unethical racist business practices WeTravel.
I will be going over to SquadTrip.
Sad day to see RedLining happen all over again in this space.
And WeTravel...Just so you know...I am also a well documented Multi 6 figure earning Wellness Telehealth Clinic Owner.
Your initial contact person for me knew this. I could of sent her that proof too. I have been in business 7 years. Successful US based LLC.
I just wanted you guys to help me take this 3rd venture....my newest venture, to the next level as it still aligned with my wellness calling.
Obviously your covert hate runs deep.
Have a great New Year!
Reply from WeTravel2025-12-31
Hi Joi,
Thank you for taking the time to share your experience. We’re genuinely sorry for how frustrating and upsetting this process felt, especially given the effort you put into providing documentation and the importance of this venture to you.
We want to be very clear that verification decisions at WeTravel are never based on race, gender, or personal background. They are handled by an independent compliance process governed by regulatory requirements, risk frameworks, and payment-provider obligations, and unfortunately we’re not always able to share specific decision details. That said, we recognize how difficult it is to receive a denial without the clarity you were hoping for, and we understand how that lack of transparency can feel dismissive.
The holiday period did impact response times, and we’re sorry that this added to the frustration or gave the impression that parts of your application weren’t fully considered. Your feedback highlights areas where our communication can and should be better, and we take that seriously.
We truly respect the work you’ve built across your businesses and wish you the very best with your next steps and future growth. Thank you again for sharing your perspective, and we wish you a successful and positive New Year ahead.
We use WeTravel and we are truly very happy with our experience.
Hiba Essalhi was exceptional — always available, very attentive, and incredibly helpful at every step.
Thanks to WeTravel’s services, our clients’ payments were smooth, simple, and efficient.
A big thank you for the professionalism and high-quality support.
We highly recommend WeTravel.
Service was fine, was a ferry ride. But omg they send you so many follow up emails “a gentle reminder to review your trip…”
So here is your review
Reply from WeTravel2025-12-31
Hi Jonny,
Thank you for your feedback! We’re glad to hear the ferry ride itself went well. We encourage sharing this feedback with your trip organizer directly too :)
We understand that follow-up emails can feel excessive at times, and we appreciate you calling this out—your input helps us refine how and when we send reminders. Thanks again for sharing your experience.
Happy New Year!
Excellent Tool for Tour Operators & Travel Agencies
WeTravel's diversified and efficient solutions are outstanding ! I especially thank the gentle and smart young talent, Mr Amine ALLAL EL BAKHTI, for his support, hospitality, and professionalism.
Being the founder and CEO of one of the best tour operators in Madagascar, using the best online payment platform for tours and travel professionals proves to be crucially important to secure potential’s trust and convenience. If you’re looking for the best online payment platform, WeTravel is the perfect choice.
Working with Amine Allal El Bakhti at WeTravel has been an absolute pleasure thanks to his 24/7 availability to assist and dedication to his job. I can’t recommend him enough.
I’ve been using WeTravel for managing bookings and payments, and I am genuinely impressed with how efficient and user-friendly the system is. The platform has so many helpful features that make organizing tours and handling client payments incredibly smooth. Their fees are very reasonable, and the interface is clean, intuitive, and built with real travel businesses in mind.
A special thank you to Amine ALLAL EL BAKHTI — his support was exceptional from start to finish. He was patient, knowledgeable, and went above and beyond to guide me through the setup. It’s rare to find someone so responsive and genuinely committed to helping users succeed.
Highly recommended for any travel company looking for a reliable, modern, and cost-effective solution!
I’m Dyna, the owner of dynamic-experience.com.
For some time, I had been looking for a simple and efficient solution to manage payments for my agency. Thanks to Amine ALLAL EL BAKHTI, I discovered WeTravel. He supported and guided me from the very beginning, with several meetings, constant follow-up, and immediate answers to all my questions. His availability, patience, and the quality of his assistance made every step easier and allowed me to move forward with confidence.
Since I started using the platform, I’ve been completely satisfied: everything is clear, intuitive, and perfectly suited to the needs of a travel professional. Managing payments becomes lighter, smoother, almost effortless.
Using WeTravel has honestly been a big help for my business, Morocco Shade Explore.
It made things much easier for my clients to pay, especially the ones coming from abroad. The whole payment process is smooth, the fees are fair, and it saved me a lot of time compared to how I used to handle bookings.
I also want to mention Amine ALLAL EL BAKHTI. From the beginning, he was the one guiding me through everything. He was patient with all my questions, explained things clearly, and always replied fast whenever I needed support. He really went the extra mile to make sure I understood the system and felt confident using it.
I definitely recommend WeTravel, and working with Amine made the experience even better.
Reply from WeTravel2025-11-19
Hi, thank you very much for your wonderful feedback!😊
Wild World Tours of Oaxaca, MX for Día de Los Muertos and Puerto Esconcido, MX
Wild World Tours offered a once a year Día de Los Muertos tour in Oaxaca, México that was unforgettable ! This experience included the city of Oaxaca's celebrations and our tour guide Maria and local guide Gabo went "all in". It was a small group of 14 so we were able to have our own private, city hotel. Our guides planned many local experiences and foods for us to try with mole, tamales, pumpkin flowers, and many of the unique tastes of Oaxaca. The Día de los Muertos ofrendas, parades and city decorations were colorful and Maria had face painting artists for us all to have "sugar skull" makeup for the celebrations. We explored the city and surroundings with Gabo to see the unbelievable ruins of Monte Alban, the cemetaries for the Day of the Dead, cooking class at a local community, along with mescal farms and tastings, textile, black pottery, and alejedrez demonstrations. The part that I liked the most was exploring the beauty of Oaxaca at the petrified waterfall and our hike to get there. Then, we traveled to the surfing, beach town of Puerto Escondido and enjoyed a sunset hike. We were able to go to a turtle camp and watch the newly hatched baby sea turtles go into the ocean. What a memory ! Thank you Wild World Tours for showing me the traditions of Oaxaca.
Reply from WeTravel2025-11-19
Thank you for sharing, we are glad the trip was a success! :)
Molly was always available if we had a question. She was quick to respond and always followed up in a timely manner. We will miss her yet glad to know she will still be on the WeTravel team!
They denied my account without giving any clear explanation. I provided all the requested documents and valid information, yet they simply sent a generic message saying my business “does not comply.” No details, no transparency, and no opportunity to clarify or fix anything. Very disappointing and unprofessional experience.
Reply from WeTravel2025-10-25
Hi Juan,
Thank you for taking the time to share your feedback. We're sorry to hear about your experience during the verification process and understand how disappointing this outcome can be.
As a payment platform, WeTravel is required to comply with international regulatory standards and risk-related policies. These guidelines help ensure the security and integrity of the services we provide. Because of this, we are sometimes unable to approve certain accounts—and in such cases, we are not able to share specific details due to compliance obligations.
WeTravel’s verification policies, including our list of restricted and prohibited business types, are publicly available here:
https://help.wetravel.com/en/articles/7053844-restricted-prohibited-businesses
We want to assure you that these decisions are never made lightly and are in no way influenced by personal characteristics. If you have further questions, please don’t hesitate to contact our team directly via [email protected].
The WeTravel Team
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