WeTravel is an all-in-one, cloud-based booking and payment platform designed for multi-day group travel businesses, tour operators, and travel advisors. It simplifies operations by offering tools for itinerary building, instant payment processing, and participant management, helping to reduce booking fees and streamline operations for over 8,000 travel companies.
Written by the business, not verified by us.
Is WeTravel legit?
WeTravel (wetravel.com) has a 3.8 out of 5 rating on OK.one, based on 100 user reviews collected here. It is listed under Electronics & Technology and its reputation is mixed. Opinions are polarized: 69% rate it 4 stars or higher while 30% give 1 star; The business has replied to 93% of negative reviews; Reviews mostly discuss User experience, Customer service. Last updated 2026-08-31.
What reviewers say
AI generated
Reviewers had a great experience with this company. Customers often highlight that the platform provides a smooth and intuitive user experience for organizing tours and managing client payments effectively. People frequently praise the dedicated support team and account managers for offering exceptional, reliable, and responsive assistance throughout the setup process.
However, some people mentioned issues with high credit card processing fees, unexpected transaction surcharges, and occasional payment delays. A few other people also felt that the account registration and verification process was extremely frustrating due to sudden denials without clear explanations. Consumers additionally noted that reaching a live support agent can sometimes be difficult when technical problems arise.
Auto-generated from all reviews of this business. For reference only.
As the Manager of Kosa Surf Morocco, I can honestly say that WeTravel has made our lives so much easier since we implemented it on our website.
It works perfectly as a booking system — our clients feel much more confident, they see us as more professional, and they have greater security when booking their trip. For us, it gives peace of mind knowing we receive deposits and even full payments in advance, while also automatically collecting all client details. On top of that, it has massively improved how we manage our rooms and overall booking procedures.
And the best part? It’s completely free (we don’t use the Pro version) — the only cost is the small fee that WeTravel takes per booking, which is absolutely worth it.
But what truly sets WeTravel apart is the incredible human team behind it. I want to give special thanks to Hiba Essahli, Account Executive based in Casablanca, for the outstanding support she has always given us. She’s not only attentive, available, and solution-oriented — she’s even become an e-friend to us along the way. Honestly, I would give her 50 stars if I could.
Also a big thanks to João Simões, our new Account Manager, who has already been fantastic in his support and professionalism.
We couldn’t be happier with WeTravel and recommend it 100% to anyone in the travel and hospitality industry!
Hiba Essahli from We Travel was just outstanding, very responsive at any time we needed her, she helped us to get back our access to our account that we couldn't do after many emails straight away after explaining the issue to her. Briefly Hiba is the best.
Regarding trip insurance!?!?
Customers should understand that many policies may deny claims related to pre-existing medical conditions, depending on the policy terms and exclusions. It's important to read the fine print before purchasing coverage.
From a customer-service perspective, simply stating that the insurance is handled by a third-party provider isn't enough. People purchase trip insurance because they want peace of mind and protection when unexpected situations arise.
Travel companies should do a better job of helping customers understand what is and isn't covered, explaining common exclusions, and providing clear guidance before a purchase is made. Transparency builds trust, while surprises during the claims process create frustration.
Customers aren't just buying a policy, they're looking for reassurance and confidence that they'll be supported when something goes wrong.
Reply from WeTravel2025-09-19
Hi there,
We are truly sorry to hear this was your experience.
WeTravel is a platform that helps travel organizers manage bookings and process payments. While we partner with insurance providers so organizers can offer coverage to their participants, we do not sell insurance ourselves. The approval or denial of claims, including those related to pre-existing conditions, is fully managed by the insurance companies.
That said, we take feedback like yours seriously and want to help where we can. If you’d like, we can share the best way to reach the insurance provider directly or provide any documentation needed to support your case.
Please feel free to reach out to us at
[email protected], and we’ll gladly guide you to the right next steps.
Thank you!
I have been using WETravel website for bookings for many years when i was managing the El Sabanero Yoga Retreat and once I started my own retreat at the Seis Playas hotel I of course returned to We travel as my Credit Card Processor of choice.
You can select who pays the charges for Processing and their fees and it saves a lot of money if you let the client pay the processing fees. Of course if you have preferential clients you can decide to pay for the processing fees.
Payout process is easy and you can even choose to accept partial payments from Clients making it easier for them.
I can recommend their Credit Card processing not just for the Travel industry but for other businesses as well and I started using them for my Web hosting business as well now saving me money over using services like PayPal.
I wish they would incorporate Recurring billings into their system which would make it even better.
Awesome experience at Koh Tao
The crews are all nice and the tour itself was well organised.
Also the ferry was better than any other tour's, meal as well. (Served with free sandwiches and fruits)
I saw a lot of turtles and baby shark for the first time.
Very recommend
We initially booked a family trip in February 2025 through We Travel/WanderwithFaithh, with Faith Toure' as our travel agent. Our deposits were processed between February 7th and February 10th, 2025, and the final payment was made on June 20th. Despite reaching out to Faith multiple times for travel information, we only received sporadic responses. As our travel date approaches, we have started contacting her daily via calls, emails, and texts, but we still have not received any replies.
On June 20th, after numerous attempts to reach someone, we finally connected via email with a young man named David from We Travel. He informed us that We Travel could not initiate a refund or connect us with another travel agent, as they primarily serve as the booking and payment platform for trip organizers. On June 25th, he recommended that we seek restitution through our financial institution.
This response was baffling, especially since We Travel was the entity that processed our payments. At this point, we feel like we were scammed out of a total of $12,150 and that wire fraud is a possibility. No legitimate documentation has been provided by Faith Toure’ or We Travel.
Reply from WeTravel2025-07-07
Hi Lavor,
We’re very sorry to hear about your experience and understand how upsetting this must be, especially with a long-anticipated family trip involved.
WeTravel is the system used by travel organizers to manage bookings and process payments. While we provide the platform, we are not involved in communication, refunds, cancellations, or other trip-related actions—these remain solely the responsibility of the trip organizer.
That said, we take concerns like yours seriously and do our best to assist within our scope. If you're unable to get a response from your organizer, your financial institution may be able to support you in recovering the funds, depending on the payment method and timeline. We’re also happy to provide any guidelines needed to support that process—just reach out to us at [email protected].
Thank you for taking the time to share your experience. We understand how difficult this is, and we’re here to support you however we can.
The WeTravel Team
Esp. if you're coming from outside the US, UK, and Western Europe and have no choice but to use card payments for your tour. DO NOT USE.
Reply from WeTravel2025-06-17
Thanks for your feedback.
We understand that payment fees can be frustrating, especially for travelers outside our main supported regions. While options can be limited depending on location, we're continuously working to improve accessibility for all users.
You can find a breakdown of supported methods and fees here: https://help.wetravel.com/en/articles/434422-pricing.
If you’d like to share more, feel free to reach out to us at [email protected].
The WeTravel Team
I am writing to express my sincere gratitude for Nader Abdelrehim his outstanding support and dedication. His initiative in introducing Egypt Day Tours to other partners in Africa has opened new avenues for collaboration and growth, and we are truly appreciate his efforts.
This initiative and willing to go beyond the scope of services / initial expected cooperation has really given me a strong belief that WeTravel is really about doing meaningful actions other partners and collaborators. It did inspire me to get more involved with the programs / webinars that you guys make. It's reassuring to know that we are aligned with individuals and organizations that prioritize mutual success and collaboration.
Once again, thank you Nader for your invaluable support. We look forward to continuing our successful partnership and exploring new horizons together.
Warm regards,
M Attar
I am very disappointed with WE Travel. For over two months, I’ve been waiting for the correct booking links to be added to my website – something that should be simple, but has not been properly handled.
Even more frustrating is the fact that I’ve been trying to access the funds that were already transferred to WE Travel, and for over a week now, I haven’t been able to receive them. Due to technical issues, I can’t even enter my bank details, and there seems to be no effective support to resolve this.
Their communication has been unprofessional, and what they promise at the beginning simply doesn’t match reality. They show little understanding of how websites work and seem unwilling to manage issues responsibly. If you point something out, they often shift the blame back to you.
Multiple contacts and attempts to find a solution have, unfortunately, not helped. I’m more than disappointed – I’m now truly concerned about everything that has happened over the past two and a half months. This platform has not delivered what was promised and has caused unnecessary stress.
Reply from WeTravel2025-05-30
Hi Daniela,
We’re very sorry to hear about your experience.
What you described does not reflect the standard of service we strive to offer, and we sincerely apologize for the delays and communication gaps you've faced.
Our team is actively reviewing your case, and we will be following up with you directly to provide updates and ensure the issues with your booking links and payout access are properly resolved.
Thank you for bringing this to our attention—your feedback is important, and we’re committed to making this right.
The WeTravel Team
Such a wonderful onboarding experience with Hose. Very Easy and user friendly . He was very patient and encouraging . Cannot wait to share and use this platform .
I was trying to host a rest retreat through WeTravel and paid for subscription. During the verification process, wetravel sent us an email stating that they can not approve us as a user for their accounts due to their "guidelines". I believe there was some discriminatory issues involved.
Response to WeTravel's response posted on 5/1: Unfortunately, everything they have "prohibited" does not apply to my business and only proves their discriminatory actions further. If an business cannot state why they are "denying" someone access to their platform, it continues to prove the point. They don't have transparent communications and business operations. BEWARE! Please do not do business with this company.
Reply from WeTravel2025-05-02
Hi there,
Thank you for taking the time to share your feedback. We're sorry to hear about your experience during the verification process and understand how disappointing this outcome can be.
As a payment platform, WeTravel is required to comply with international regulatory standards and risk-related policies. These guidelines help ensure the security and integrity of the services we provide. Because of this, we are sometimes unable to approve certain accounts—and in such cases, we are not able to share specific details due to compliance obligations.
WeTravel’s verification policies, including our list of restricted and prohibited business types, are publicly available here:
https://help.wetravel.com/en/articles/7053844-restricted-prohibited-businesses
We want to assure you that these decisions are never made lightly and are in no way influenced by personal characteristics. If you have further questions, please don’t hesitate to contact our team directly via [email protected].
The WeTravel Team
Wetravel should be avoided as their payment procedures require users to not only pay "transfer fees" but also to use Wetravels exchange rates which are quite unreasonable compared to the rates used by banks. In a recent situation I had, wetravel wanted a fee of 41 Euros to make an international payment but their system also forced me to use their exchange rates which added more than 250 Euros to the cost compared to the exchange rate my bank would use.
Reply from WeTravel2025-04-18
Hi Ross,
Thanks for taking the time to share your feedback. We’re sorry to hear about your experience and would love to better understand what happened.
At WeTravel, international payments may involve transfer fees and currency conversion rates, both of which are displayed upfront before a payment is completed.
As we don’t have your contact information, we’d appreciate it if you could reach out to us directly at [email protected] so we can look into this specific case with you.
Thank you again for your feedback—it helps us improve.
We Travel has truly redefined my expectations for payment platforms. As a startup our company Luxury Tours Egypt has seen a huge difference.
From seamless transactions to exceptional customer service, they consistently exceed expectations. What sets them apart is their unwavering commitment to excellence, both before and after the sale. The platform itself is intuitive and reliable, making payments effortless.
However, the true gem of We Travel is their team, and in particular, Nader Abdelrehiem. Nader's dedication to customer satisfaction is unparalleled. He was incredibly present throughout the entire process, providing clear and thorough communication every step of the way. His responsiveness and proactive approach made me feel valued and supported. It's rare to find such personalized service in today's digital world.
We Travel's platform, combined with Nader's exceptional support, makes them a perfect payment solution. I highly recommend We Travel to anyone seeking a reliable and customer-centric payment platform. Thank you, We Travel, and especially Nader, for a truly outstanding experience!
Extensive experience in the field of online payment
As CEO, I understand the critical importance of reliable and efficient payment platforms for our business operations. We Travel has consistently proven to be an invaluable partner in this regard. Their platform's robust infrastructure and seamless functionality have significantly streamlined our financial processes.
Beyond the technology, what truly distinguishes We Travel is their exceptional customer service. In particular, I want to commend Nader Abdelrehiem. His proactive communication and unwavering commitment to client satisfaction have been exemplary. He demonstrated a deep understanding of our needs and ensured a smooth, transparent experience from start to finish.
In today's fast-paced business environment, such dedication is rare and highly valued. We Travel, with professionals like Nader, provides the level of service and reliability that is essential for any organization striving for excellence. I confidently recommend We Travel to any business seeking a top-tier payment solution. They have earned our complete trust and are a key component of our operational success.
WeTravel Simplifying our Clients Booking and Lives. Previously we were using a homegrown system and spending way to much time managing payment links and questions about remaining payments. Implementing WeTravel and integrating with our website has saved us countless hours and let clients manage their payment information in a more secure way. It's great. In addition our assigned support specialists - currently
Molly Wenske has been fantastic in responding to any questions and proactive in letting us know about helpful feature releases. I am happy to recommend WeTravel.
WeTravel is a fantastic product with excellent customer service. We have streamlined operations significantly by switching to WeTravel—making our jobs much easier and more efficient.
This company is in business with scammer companies
Really not to be trusted at all. Clearly in bed with scammers just for profit. We informed WeTravel that the company they advertise just takes money and does not do tours with no refunds. They did not care at all. Clearly this is not a company anyone should be using. But you've been warned, up to you to sort out these people or just continue to be scammed. The company is monteverdetourscr.com - we have given WeTravel the information to take this company off their site - they said they 'take it seriously' and would 'look into it' and reply to us on this - yes, yes, yes, they didn't and they have not - so.... the scam continues - and monteverdetourscr.com keep taking people's money and do not give back. WeTravel are associated and not taking any responsibility for the payments they take - promises are not actions WeTravel.
Reply from WeTravel2025-02-18
Thank you for sharing your feedback. We’re sorry to hear about your experience with your booking.
WeTravel is a payment platform that travel providers use to collect payments, but we are not directly involved in organizing or operating the tours. That said, we take reports like this seriously and want to help where we can.
Please reach out to our support team at [email protected] with the details of your booking so we can review your case further.
Thank you and once again our apologies for any frustration caused.
The WeTravel Team
Molly from WeTravel has been stupendous! Any time we run into issues, she's right there to assist. Aside from just our email interactions, she also has taken the time to consult privately with us to ensure that we understand all of the capabilities of the WeTravel software, as they would apply to our specific needs. She has provided aid and guidance in some of our panicky times, and always does so with grace and patience. She is truly an amazing support for our business!
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