WeTravel

Hello Ingrid! Thank you for sharing your experience! Knowing that WeTravel has become a reliable part of your workflow means a lot to us. We're especially happy to hear that it helps you focus more on growing your business and less on administrative tasks. Thank you for trusting us to support your success! The WeTravel Team

Thank you for your kind words and for trusting WeTravel with your business over the years. We're thrilled to hear that the platform has become such an important part of your operations and that it helps you create a great experience for your travelers while keeping things simple for your team. Your recognition of our support team means a lot, and we're grateful to have played a role in your success. We're grateful for your trust and look forward to supporting your business for many years to come. The WeTravel Team

Hello Matteo, Thank you for sharing your experience and for placing your trust in WeTravel. It means a lot to know that we've been able to support your business and simplify your operations. We're excited about what's ahead and remain committed to building solutions that help your businesses thrive. We truly appreciate your recommendation and look forward to continuing this journey together. Warm regards, The WeTravel Team

Hello there! Thank you for your kind words and for being part of the WeTravel community! We're thrilled to hear that our team has supported your business and helped you spend more time creating memorable experiences for your travelers. Your trust means a lot to us, and we're excited to continue supporting your growth every step of the way. Warm regards, The WeTravel Team

Hello Ayme, Thank you for taking the time to share your feedback. We're sorry to hear about your frustration and understand how concerning it is when you're waiting to receive your funds. We'd like to clarify that WeTravel does not withhold funds arbitrarily. In some cases, organizers may have a Partially Approved account status, which means that payouts are temporarily subject to an additional review period. This is a standard risk management measure designed to help protect both organizers and travelers, support secure payment processing, and ensure compliance requirements. Once an organizer's first trip has been completed and the applicable review period has passed, they can request a re-evaluation. Our Payments team will then review the account and provide the next steps based on the account review. As we can't discuss account-specific details here, we'd be happy to look into your case directly. Please contact us at [email protected], and our team will provide you with the most accurate update on your account. We appreciate you taking the time to share your experience, and we hope to have the opportunity to resolve this matter with you. The WeTravel Team

Hello Dennis, Thank you so much for your wonderful review! We're delighted to hear that WeTravel has helped streamline your booking and payment processes and that you've found the itinerary builder intuitive and easy to use. A special thank you as well for your kind words about Dennis. We're thrilled to hear that he was able to support you throughout the onboarding process and help get Wild Roars Uganda up and running smoothly. We'll be sure to share your feedback with him, it will mean a lot to him and the team. We truly appreciate your trust in WeTravel and look forward to supporting Wild Roars Uganda's continued success for many adventures to come! Warm regards, The WeTravel Team

Hello there, Thank you so much for your kind review and for sharing your experience with Mohammed and the WeTravel platform! We’re thrilled to hear the payment flexibility and booking tools have been such a great fit for your business. We also truly appreciate your excitement around our future CRM developments, and we hope to continue being part of every step of your journey moving forward 🚀 We wish you every success with your business moving forward. The WeTravel Team

Hello Jim, Thank you for taking the time to share your feedback. We're delighted to hear that you found the payment process secure, straightforward, and easy to use. We completely understand your concerns about credit card processing fees. These charges are associated with our payment processing partners and help cover the costs of secure payment handling, fraud prevention, and card network services. The exact fee may vary depending on the card type, currency, and region. For future bookings, it's worth keeping in mind that bank transfer is also available as a payment option where supported. Unlike credit card payments, bank transfers do not incur card processing fees, making them a cost-effective alternative. We truly appreciate your feedback and your suggestion. Comments like yours help us continue improving the payment experience for all our clients. Thank you again, and we hope to welcome you on another trip soon! The Wetravel team.

Hello, Brett. We’re sorry to hear about your experience and understand how frustrating this situation must have felt. Reviews and verification requests are part of our compliance obligations and are intended to help keep the platform secure for all users, though we understand they can sometimes feel this way. We would genuinely appreciate the opportunity to review your case in more detail and better understand what happened. If possible, please contact us directly at [email protected] so our team can look into this further with you. Thank you again for taking the time to share your feedback. We truly value it The WeTravel Team

Hello there! Thank you so much for your kind words! We’re delighted to hear that WeTravel has been a reliable and easy-to-use solution for you. It’s wonderful to know that we are helping support your operations and contributing positively to your business. We truly appreciate your continued trust in WeTravel!😊

Thank you so much for your wonderful words! We’re thrilled to hear that onboarding was a smooth experience and that WeTravel has helped support your business growth. We’re excited to continue being part of your journey and future success!

Hi, thank you greatly for your kind feedback!😊

Thank you for sharing your feedback - we understand that additional fees can be frustrating. WeTravel is the payment platform used by travel organizers, and any service or processing fees are set upfront based on factors like payment method, currency, and the organizer’s configuration. These fees are always shown before completing the payment so you can review the total cost in advance. That said, we appreciate your perspective and will continue working to keep pricing as transparent and fair as possible. If you’d like us to take a closer look at your specific transaction or have any questions, feel free to reach out to us at [email protected] - we’re happy to help.

Hi there, Thank you for taking the time to share your experience - we’re really sorry to hear about the confusion around the service fee. WeTravel provides the payment platform used by travel organizers, and fees can vary depending on factors like the payment method, currency, and how the organizer has configured their checkout. That said, the total cost should always be clearly displayed before payment is completed - so what you’re describing doesn’t sound right. We’d really like to look into this for you and make sure everything was charged correctly. Could you please reach out to us at [email protected]? We’ll review this in detail and help clarify or correct anything that’s off. We appreciate you flagging this and hope to resolve it for you quickly.

Hi Peter, Thank you for taking the time to share your experience, we’re really sorry to hear that things haven’t met your expectations. We’d like to clarify a couple of points, as some of the functionality you mentioned is available on the platform. WeTravel does provide embeddable booking widgets, including “Book Now” buttons and an All Trips widget, which allow you to display and sell trips directly from your website, including WordPress, via HTML embed. While this setup may require some initial configuration, it is actively used by many organizers. That said, we understand that you were expecting a more plug-and-play experience and that this may have felt limiting, especially when transitioning from another system. We also recognize your concerns regarding mobile access and evolving features, and we’re continuously working on improvements in these areas. We’d really appreciate the opportunity to better understand your setup and help you get the most out of the platform. Please feel free to reach out to us at [email protected] to assist you better. We wish you every success with your business moving forward. The WeTravel Team

Hi Britney, We’re really sorry to hear about your experience - this is not the impression we want to leave, and we sincerely apologize if the interaction felt rude or dismissive, including the misspelling of your name. As a payments platform, we must follow strict verification and risk requirements set by our banking partners. This includes reviewing a company’s operating history and online presence, and in some cases requires a minimum period of active business activity. These criteria are compliance-driven and not something we can override. You can find more details about this process here: https://help.wetravel.com/en/articles/1619345-guide-to-getting-verified-on-wetravel We appreciate your point about clearer expectations and will continue working to improve transparency in our onboarding process. We wish you every success with your business moving forward. The WeTravel Team

Hi there, We’re really sorry to hear about your experience - that sounds incredibly frustrating, especially after spending so much time at the bank. We want to reassure you that we are here to help, and you can always speak with a real person. Our support team is available to assist you directly with payment details or any questions - you’re not limited to interacting with a bot. For security reasons, your payment details are always available in your booking dashboard, and our agents can guide you step by step on where to find them or how to complete your payment. If you’re still trying to complete your payment, please reach out again and we’ll make sure one of our team members supports you as quickly as possible.

We’re really sorry to hear about your experience. To clarify, our support hours are officially 4am–5pm EST, but we do extend coverage until 10pm EST to better support customers across time zones, including the West Coast. We’re also actively expanding our team to further improve availability and responsiveness. I’ve taken a closer look at your case and can see that multiple team members have been assisting you over the past days, not just our automated tools. That said, it’s clear we haven’t resolved this for you as quickly or smoothly as we should have, and we understand how frustrating that is, especially when funds are involved. We absolutely want to make sure you’re not left stuck or without clear guidance. Please rest assured that our team will continue following up on your case and work with you toward a resolution. If there’s anything still pending or unclear, we’re here to help every step of the way.

Hi Fred, We’re really sorry to hear about your experience. Account verification and re-verification is required to keep the platform secure and compliant with regulations, and in some cases, access may be restricted if verification cannot be completed successfully. While we’re limited in the details we can share, these decisions are not taken lightly and are never related to using customer ideas or data in the way described. We’d be happy to take another look at your case, please reach out to our support team so we can review this further with you.

Hi, thank you greatly for your kind feedback!😊