WeTravel is an all-in-one, cloud-based booking and payment platform designed for multi-day group travel businesses, tour operators, and travel advisors. It simplifies operations by offering tools for itinerary building, instant payment processing, and participant management, helping to reduce booking fees and streamline operations for over 8,000 travel companies.
Written by the business, not verified by us.WeTravel (wetravel.com) has a 3.8 out of 5 rating on OK.one, based on 100 user reviews collected here. It is listed under Electronics & Technology and its reputation is mixed. Opinions are polarized: 69% rate it 4 stars or higher while 30% give 1 star; The business has replied to 93% of negative reviews; Reviews mostly discuss User experience, Customer service. Last updated 2026-08-31.
Reviewers had a great experience with this company. Customers often highlight that the platform provides a smooth and intuitive user experience for organizing tours and managing client payments effectively. People frequently praise the dedicated support team and account managers for offering exceptional, reliable, and responsive assistance throughout the setup process. However, some people mentioned issues with high credit card processing fees, unexpected transaction surcharges, and occasional payment delays. A few other people also felt that the account registration and verification process was extremely frustrating due to sudden denials without clear explanations. Consumers additionally noted that reaching a live support agent can sometimes be difficult when technical problems arise.
Auto-generated from all reviews of this business. For reference only.This company is shady, please beware, I would not recommend or use this company....ever. They are eager to get your company's money, by any means. They are asking me to put money in their account even though I provided documents that show the customer was refunded for a cancelled trip. Never trust a company that is hard to reach by phone, and only provide email communication.
Excessive Credit Card Fees. Not obvious that you can ACH payment. Could not locate a planned trip. Apparently the organizer did not list me. Inflexible & time consuming & was never worked out.
Hello Jeffery Thank you for taking the time to share your feedback. We’re genuinely sorry to hear that your experience was frustrating, particularly when you were trying to complete your booking and locate your trip. Regarding payment methods, WeTravel supports several options, including ACH where available. However, the payment methods offered at checkout are also determined by the trip organizer’s configuration, the trip currency, and other eligibility requirements. We understand that having the available options clearly communicated is important, and we appreciate your feedback on this. As for the trip not appearing in your account, WeTravel serves as the platform facilitating the booking and payment process between travelers and trip organizers, but the organizer is responsible for creating and managing their trip, including adding or registering participants. If the organizer has not yet registered you for the trip or the booking was not completed under the correct information, the trip may not appear in your WeTravel account. We understand how confusing this can be, and we’re sorry this was not clearer. If you need help locating your trip or more information about the process, please feel free to reach out to us at [email protected] We also understand your concerns about the process feeling inflexible or time-consuming. Our goal is to make booking and managing trips as straightforward as possible, while maintaining the necessary payment, security, and account controls. We truly appreciate your feedback. It helps us identify where we can make the traveler experience clearer, more intuitive, and easier to navigate. Thank you! The Wetravel Team.
I have worked with WeTravel for almost two years as a retreat organizer, processing thousands of dollars through their platform. Unfortunately, my experience has been consistently disappointing, and I can no longer recommend this company to businesses that depend on reliable payment processing. This is not based on a single incident. It is the result of repeated problems over a long period, including payment delays, poor communication, contradictory information, and a complete lack of accountability. One of the biggest issues is transparency. WeTravel's automated emails state that bank transfers generally take 3–5 business days. However, when those days pass and you contact support, you may be told that the 3–5 business days only begin after an MT103 transfer document has been generated, effectively extending the waiting period well beyond what customers are initially led to expect. If this is the actual process, it should be disclosed from the beginning instead of providing misleading timelines. Customer support has also been extremely frustrating. Emails often go unanswered for days, even when the issue involves money that belongs to your business. Even in 2026, WeTravel still does not provide a customer support phone number. When thousands of dollars are involved, relying only on email is unacceptable. In my experience, agents have often provided inconsistent answers and seemed unable to resolve problems efficiently. One incident permanently damaged my trust in the company. A customer accidentally filed a chargeback because they did not recognize the transaction on their bank statement. Instead of first investigating the situation, WeTravel immediately threatened legal action unless I repaid the amount. I contacted my client directly, who confirmed it was an honest mistake and apologized. The issue was resolved because of my own efforts, yet WeTravel never acknowledged the unnecessary escalation, apologized, or compensated me for the disruption. They also continued holding two outgoing transfers during the process. I have never had a history of fraudulent transactions. The few chargebacks I have experienced were either genuine customer mistakes or situations where I was the victim of customer fraud. In one case, the customer later admitted they were wrong and paid the money back. Despite this record, WeTravel has repeatedly held my funds for extended periods without providing a clear explanation. At the time of writing this review, approximately $500 of my money has been withheld for more than a month. The client completed the retreat long ago, the services were delivered, and the money belongs to my business. I have repeatedly asked for an explanation and have not received one. Small businesses depend on predictable cash flow to pay employees, suppliers, taxes, rent, and operating expenses. Delaying legitimate payments without clear communication places the financial burden entirely on the merchant. After nearly two years using this platform, I have lost confidence in WeTravel. The recurring delays, poor communication, inconsistent customer service, and repeated issues involving withheld funds have seriously affected my business. I have submitted complaints to the Better Business Bureau and the Federal Trade Commission because I believe these concerns deserve attention. My request is simple: release the funds that belong to my business, or provide a clear and timely explanation for why they are being withheld. If your business depends on receiving payments quickly and having access to responsive customer support, I encourage you to carefully evaluate the risks before choosing WeTravel. My experience has shown a pattern of poor communication, delayed payments, and a lack of accountability that I cannot recommend to other business owners.
WeTravel has been a great solution for my multi-day tour business. Other than the features the platform itself has, the customer service has been fantastic. No matter what the question is, my customer service rep is great at getting back to me and helping me understand the technology and the best approach to solving problems.
Hi Susan, Thank you so much for your wonderful review! We're thrilled to hear that WeTravel has been a great fit for your multi-day tour business. It means a lot to know that our support team has been able to provide the guidance and assistance you need along the way. We're grateful to have you as part of the WeTravel community and look forward to continuing to support your success. Thanks again for taking the time to share your experience! -The Wetravel team!
WeTravel has made a huge difference to the day-to-day operation of our small tour company. Their automated booking system gives our clients an easy and professional way to book online, whether they prefer to pay by credit card or bank transfer. The back-end tools have also significantly reduced our administrative workload, making it much easier to manage bookings, payments, participant information and communications across all of our tours. They are constantly introducing new features and improvements, which shows they're committed to evolving the platform. For a small business like ours, the value for money is exceptional. The time it saves us more than justifies the cost, making it an easy decision to recommend WeTravel.
Hello Monica, Thank you so much for your thoughtful review and for recommending WeTravel! We're delighted to hear that our platform has helped simplify your day-to-day operations and reduce your administrative workload. It's especially rewarding to know that the booking experience, payment options, and management tools have made a meaningful difference for your business. Our team is always working to make WeTravel even better, and feedback like yours encourages us to keep innovating. Thank you for being part of the WeTravel community. We wish you continued success with all your tours! -The Wetravel team
WeTravel makes running group trips much easier. The payment plans, automated reminders, and clean booking pages are huge time‑savers. I’ve had a few small hiccups with payment timing, but customer support has been helpful. Overall, it’s a reliable platform that elevates the experience for both organizers and travelers. Fast. easy. Best account manager in Mali Colmenares. Love it.
Hello Marcus! Thank you so much for taking the time to share your experience! We're delighted to hear that WeTravel has been a valuable part of your travel operations and that our team has been able to support you along the way. We'll be sure to share your kind words with Mali. We are sure she'll be thrilled to hear them! We also appreciate your feedback regarding payment timing, as it helps us continue improving our platform and services. Thank you again for your trust and support. We look forward to being part of many more successful trips with you! The WeTravel Team
The most basic itineraries design and lacking even common features. The company collects sensitive information and conducts KYC checks for no reason.
Hello there! Thank you for sharing your feedback. We understand that having a straightforward and flexible itinerary experience is important, and we’re continuously working to improve the tools available to organizers. Regarding sensitive information and KYC checks, these processes are not carried out without reason. They are part of our standard verification and security procedures, designed to help protect organizers, participants, and the payment ecosystem, while supporting regulatory and compliance requirements. The information requested and the level of verification may vary depending on the account and circumstances. We’re sorry to hear that your experience did not meet your expectations, and we appreciate you taking the time to share your concerns. We’d be happy to review any specific features or verification requirements that caused frustration and provide further clarification. Please kindly contact us at [email protected] to review your case further and provide the most accurate information. Thank you for your time! The Wetravel team
Do not use this service. At first, I loved it. It was convenient and everything was perfect. And, I could even talk to someone on the phone who was always helpful if I had an issue to discuss. Now, you can't talk to anyone. They processed tens of thousands of dollars in transactions, and when there was a problem, they wouldn't provide a phone number. How can they operate a business like this? In addition, they withheld a lot of money when I needed it most. The state put a tax lien on my account because my CPA passed away and I was late in paying taxes. But what business is this of theirs? Absolutely none. For weeks, even after I supplied proof the taxes were paid, they refused to release my money. I would never, ever, trust this company again.
Hi Jim, Thank you for taking the time to share your feedback. We understand your frustration and appreciate you sharing your experience. Regarding phone support, at WeTravel, we provide support through email and chat so that every conversation is documented, allowing our team to collaborate more effectively and provide accurate, consistent assistance throughout each case. Regarding the hold on your funds, In some situations, we are required to complete certain legal and compliance validations. Throughout that process, we strive to keep our users informed and communicate transparently about the status of their account and any required next steps. If you still have any questions or believe there is anything that remains unclear, we'd be happy to review your case with you. Please reach out to us at [email protected], and our team will gladly take another look and clarify any outstanding concerns. Thank you for your time! The Wetravel team
We booked a boat trip with Pirate Drake with WeTravel in Costa Rica from Uvita to Drake Bay. Pirate Drake cancelled both legs of our trip but only reimbursed us one way 138.75 for two people. We were promised a refund by Pirate Drake but two months later no reimbursement for the return cancelled trip. I reached out to WeTravel and they told me there was nothing they could do. I will not use them going forward if they cannot guarantee the companies they work with. I am so disappointed and frustrated in WeTravel and in Pirate Drake.
Hi Liana Thank you for sharing your experience, and we're very sorry to hear about the frustration this situation has caused. We understand how disappointing it is when a trip is canceled and a promised refund is delayed. While WeTravel provides the booking and payment platform, refunds related to trip cancellations are managed by the trip organizer, as they are responsible for the services provided and the refund decisions. After reviewing your booking, I can confirm that the refund associated with your canceled trip has already been processed. At this time, there are no outstanding refunds pending on your booking. We appreciate you taking the time to share your experience and wish you all the best in your future travels. -The Wetravel team
WeTravel has been a valuable platform for managing our client payments and bookings at Under Moroccan Sun. The system is intuitive, reliable, and has genuinely streamlined the way we handle transactions — giving both our team and our clients confidence throughout the payment process. A special mention goes to our account manager, Hiba, whose support has been outstanding. She is responsive, knowledgeable, and always goes the extra mile to ensure any questions or concerns are addressed promptly. It is rare to find that level of attentiveness and professionalism, and it makes a real difference in our day-to-day operations. We are glad to be part of the WeTravel community and look forward to continuing this partnership. Highly recommended for any tour operator looking for a seamless and trustworthy payment solution.
Hello there! Thank you so much for your kind words and recommendation! We're thrilled to hear that WeTravel has been a valuable part of your operations and that the platform has helped create a smooth experience for both your team and your travelers. We're especially happy to hear about your experience with Hiba. Providing responsive and thoughtful support is something we care deeply about, and we'll be sure to share your feedback with her. Thank you for being part of the WeTravel community. We truly appreciate your trust and look forward to supporting you for many more adventures ahead. ✨ The Wetravel team.
WeTravel has helped us scale our business from 6 trips a year to 20+. We couldn't have done it without this easy-to-use platform for our travelers. Interest-free payments are also a game changer. My only quibble is why charge a fee for debit card processing? It should be the same as ACH because it comes right out of our customers' bank accounts. Makes no sense and we get complaints about it from our travelers. But we love the platform and they have been super-responsive to us on all fronts. We're very happy customers.
Hello there! We're thrilled to hear that the platform has supported your growth and helped you scale your business. That's an exciting milestone, and we're honored to be part of that journey. We're also glad to hear that features like interest-free payments and the support from our team have made a positive impact. Regarding debit card processing fees, we understand your concerns and appreciate you sharing that feedback. These fees are determined by our payment partners, but we know how important this is for both organizers and travelers, and we value hearing your perspective. Thank you again for your trust and partnership. We're excited to continue supporting your success and many more trips ahead! ✈️🌎
I have been using WeTravel for over 12 months for my tour business and it has been a game changer for integrating a booking platform to my website. This gives me control over the booking process and makes it easy for my guests to make payment for their tour. WeTravel has a number of features that work for me very well, but also a lot of features that would likely add value but I don't presently use. You pay a subscription plus a fee per transaction. I would hope the fee per transaction would be a little cheaper however, I have learnt to build it into quotes for tours. I highly recommend WeTravel.
Thank you for sharing your experience and for trusting WeTravel! We're thrilled to hear that the platform has been a game changer and that it helps streamline the booking experience for both you and your travelers. We also appreciate your feedback regarding transaction fees. We strive to provide flexible plans and a robust set of tools to support businesses of all sizes, and insights like yours help us continue improving. Thank you for your recommendation and for being part of the WeTravel community! The WeTravel Team
WeTravel has been a fantastic platform for managing our cycling tours. The booking process is simple, professional, and easy for travelers to use. Payment collection is secure and reliable, giving confidence to both organizers and guests. Customer support is responsive and always helpful when needed. We especially value the flexibility for deposits and installment payments. I highly recommend WeTravel to any tour operator looking for an efficient and trustworthy solution.
Thank you for your kind review! We're delighted to hear that WeTravel has been a trusted partner for your cycling tours. It's especially rewarding to know that features like flexible payment options and a seamless booking experience are helping you deliver confidence and convenience to your travelers. We appreciate your recommendation and look forward to supporting many more successful adventures ahead.
Our Account Representative is Top Notch, she seems to have a great deal or knowledge and is able to handle all of our technical, marketing and general support questions with succinct and accurate suggestion to help us maximize our WeTravel bookings.
Thank you for your kind words! We're thrilled to hear that you've had such a positive experience. Providing knowledgeable guidance and helping our partners make the most of WeTravel is something we take great pride in. We truly appreciate your trust and look forward to continuing to support your success. The WeTravel Team
I love WeTravel because they make it easy to set up a retreat, look professional and accept payments. The system takes care of the booking and reminders for payment for my travelers.. Thank you for this wonderful tool.
Thank you for your kind words! We're so happy to hear that WeTravel helps you deliver a professional experience while making trip management easier for both you and your travelers. It's wonderful to know that our tools are helping you focus on creating memorable retreats. We truly appreciate your words! The WeTravel Team
Wetravel.com the entire experience and team's support is "the best". I am more than happy using the system and enjoying the excellent support. Business is so much better since I started using it.
Thank you for your thoughtful review! We're honored to be part of your journey and thrilled to hear that WeTravel has made such a positive impact on your business. Providing a great experience and dependable support is what drives us, and we're grateful for your trust ! The WeTravel Team
Love the two-tier pricing option (one of which is FREE!) which makes it easier for a Micro Business like ours to use this booking platform. The team behind it all is super helpful. Great Flexibility: Most of our tours are custom designed. We offer a standard set of tours, but the system makes it easy for us the create customised versions. Reminders, communication, payments are really useful and give clients the confidence to book. Cons: I cannot control what CreditCard I can accept (AMEX charges are too high for us). Consider and compare charges to other platforms: There are charges from the credit card institutes and charges from WeTravel, + a charge from Wetravel when you move the payments into your account.
Thank you for taking the time to share such detailed feedback! We're thrilled to hear that WeTravel's flexibility, pricing options, and support have helped your business grow and provided your travelers with confidence throughout the booking process. We also appreciate your comments regarding card acceptance and payment fees. Some costs, including those associated with specific card networks like American Express, are determined by our payment processing partners and card issuers. To help organizers manage costs, we also offer alternative payment methods, including bank transfers, which may provide lower or no processing fees depending on the option selected. Your feedback helps us continue improving, and we're grateful to have you as part of the WeTravel community! The WeTravel Team
I so wish that we had found WeTravel thirty years ago. They have made the admin and payments side of our business so smooth, easy, quick and modern. Furthermore they keep on developing and coming up with new and creative ideas to improve small businesses like ours. The training and help materials are excellent, and the personal support we get is always knowledgeable and friendly. We would never go back to the days without WeTravel.
Thank you for your kind words and for being part of the WeTravel community! It’s incredibly rewarding to hear that our platform and support have had such a positive impact on your business. We’re committed to continually evolving and providing the tools and guidance our customers need to thrive. Your trust and partnership mean a great deal to us. The WeTravel Team
The package of services WeTravel offers is robust! We have been able to integrate our regular application processes for enrollment with the website. Also, the online itinerary has been a wonderful feature that integrates with their app "My Trips". Our participants are happy with the bonus features that come with it instead of a simple paper itinerary that we used to provide. Maps, photos, landmark links, up-to-date flight information is on their phones!
Thank you for sharing your experience! We're thrilled to hear that our tools are helping you create a more engaging and seamless experience for your travelers. Knowing that features like the online itinerary and My Trips app are adding value for both your team and your participants is incredibly rewarding. We appreciate your trust and look forward to continuing to support your success. The WeTravel Team
Great customer service on a platform that is regularly updated based on organizer feature requests.
Thank you for your feedback! We're delighted to hear that you've had a positive experience with our support team. Listening to our organizers and continuously enhancing the platform based on their needs is at the heart of what we do. We appreciate your support and are excited to keep growing together. The WeTravel Team
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