Worthy empowers people to turn life transitions into opportunities by providing a smart and safe way to sell their jewelry. Worthy is an online marketplace for sellers looking to sell their pre-owned diamond, diamond jewelry, luxury watches, estate and heirloom jewelry. Sell Your Jewelry Explore Jewelry Value Worthy is centered around the goal to help people maximize the value of their jewelry when they are ready to sell. Common items for sale include engagement rings, diamond necklaces, diamond tennis bracelets and other statement jewelry pieces. Worthy provides services that help people sell their jewelry. Worthy works with partners such as Lloyd’s of London for insurance coverage, GIA for diamond grading reports, FedEx for shipping, to name a few of our business partners. Worthy is providing a new way to auction important jewelry.
Written by the business, not verified by us.
Is Worthy legit?
Worthy (worthy.com) has a 4.5 out of 5 rating on OK.one, based on 168 user reviews collected here. It is listed under Home & Garden and its reputation is excellent. Praise is nearly unanimous, with 91% rating it 4 stars or higher; The business has replied to 100% of negative reviews; Reviews mostly discuss Customer service, Product, User experience. Last updated 2026-09-03.
What reviewers say
AI generated
Reviewers overwhelmingly had a great experience with this company. Customers frequently praise the supportive and helpful customer service team throughout the entire process, noting that communication is consistently prompt and reassuring from start to finish. People also mention that the online auction method is secure, highly straightforward, and makes selling valuable jewelry through the mail remarkably easy.
Though some customers noted concerns regarding lower than expected final offers and limited communication after their items were successfully sold. Some reviewers occasionally experienced frustrating delays or perceived the valuation process as somewhat misleading due to substantial platform fees and disappointing initial bids.
Auto-generated from all reviews of this business. For reference only.
Everything was going exactly how they said it would..until it didn't. I uploaded all the documentation BEFORE I sent the diamond with independent appraisals and descriptions of the diamond and ring. Constant emails describing the process as promised. Then they said the diamond did not meet there size limit. Even though they knew exactly what it was. Then they "offered" me $447 for a $16,000 diamond ring. Constant emails before the offer, then after 3 unanswered emails, I basically no longer existed. I finally called and they told me they would send it back. So, it makes you wonder, is that the game? To hope you are desperate for money and would fall for this?
Reply from Worthy2026-05-22
Hello Karen,
Thank you for sharing your experience. We do want to clarify that retail and insurance appraisal values are often very different from resale market values. Resale offers are based on current market demand, buyer activity, and the specifications of the piece at the time of evaluation, rather than replacement value.
We also understand your frustration regarding the communication after the offer was presented. While your item did not meet the qualifications for auction placement, we should have been more responsive to your follow-up inquiries and appreciate you bringing this to our attention. Feedback like yours helps us continue improving the customer experience and communication throughout the process.
Bet regards,
The Worthy Team
The communication once my piece sold was less than satisfying for me, to the point where I thought I may have been scammed. Thankfully, a wonderful woman stepped up and eased my fears, walking me through the next steps. I strongly feel that the payment process was slow, given the timing of the previous necessary steps.
Reply from Worthy2026-05-20
Hello Kelly,
Thank you for taking the time to share your experience and for your honest feedback. We sincerely apologize that the communication after your piece sold left you feeling uncertain and concerned. We understand how important clear and consistent updates are throughout the process.
We are very grateful to hear that one of our customer support team members was able to step in, ease your concerns, and walk you through the next steps with care and reassurance. Providing attentive and compassionate support is incredibly important to us, and we will be sure to share your kind words with her.
We also appreciate your feedback regarding the overall post-sale experience, as it helps us continue improving our communication and service for future clients. Thank you again for choosing Worthy and for allowing us to be part of your selling journey.
Best wishes,
The Worthy Team
Do not trust them. I sent a ring valued at $18,000 and they offered me $589. They said it was because of lab diamonds being more expensive than natural diamonds. The gold itself was more than $589 AND it had a 6 ct real Columbian Emerald. They are trash and will steal from you!
Reply from Worthy2026-05-21
Hello Marcia,
We appreciate you taking the time to share your feedback. Our offers are based on the current resale market, which differs significantly from retail or appraised values. Factors such as market demand, gemstone type, condition, and resale trends all play a role in determining an offer.
We understand that receiving an offer that does not align with expectations can be disappointing, especially for a piece with personal and financial value. Our goal is always to provide a transparent, pressure-free process, and clients are never obligated to accept an offer if it does not meet their expectations. We sincerely appreciate the opportunity to review your item and wish you the very best moving forward.
Best regards,
The Worthy Team
I am not usually one who needs much coaxing or coaching once I have determined a direction. The front end was seamless, was updated almost too much- after the sell was crickets. After I waited the two weeks - I emailed… customer service said they would check with Acctg (something like this) and my payment came thru ACH that day… why did I have to ask? No update texts - nothing post sale. My suggestion is send as many texts post sale as you do on the front end. Understandable you must wait on the payment but updates should be sent….
Reply from Worthy2026-05-20
Hello KC,
Thank you so much for taking the time to share your experience and feedback. We appreciate your honesty and are very glad to hear that the front end of the process felt seamless and informative for you.
Your feedback regarding post-sale communication is valuable, and we agree that consistent updates throughout the entire process are important. We do send an update after the auction concludes and are continuously working to improve the client experience. Thank you again for your thoughtful suggestion and for giving us the opportunity to improve.
Best regards,
The Worthy Team
Hello Lisa,
Thank you so much for sharing your experience! We’re thrilled to hear that you received a higher offer compared to your local jeweler. Our goal is always to help our clients get the maximum value for their jewelry through a competitive auction process, and we’re so happy we could deliver that for you. Thank you again for trusting Worthy with your sale!
Best wishes,
The Worthy Team
They kept in touch with me throughout the sale of my ring. I could always get a hold of someone. They were always very kind and courteous even with all my stupid questions I would use them again and I would recommend them to anyone. I know they’re wonderful company they’re very reputable.
Reply from Worthy2026-05-18
Hello Susan,
We are so happy to hear about your positive experience with us! We truly appreciate your kind words and recommendation. It was our pleasure to assist you, and we are always here to help with any questions.
Best wishes,
The Worthy Team
The upfront and selling communication was great, via email and phone. However the payment timeline was longer than what was promised.
Reply from Worthy2026-05-18
Hello Stephanie,
We appreciate your feedback regarding our communication and the payment timeline. We are reviewing our processes to ensure our timelines are accurately communicated.
Best regards,
The Worthy Team
Very professional,they did exactly what they said they would do and extremely helpful for first time users
Reply from Worthy2026-05-15
Hello Susan,
We're so glad to hear we could be helpful and professional for your first experience with us! Thank you for your kind words.
Best wishes,
The Worthy Team
Customer service and communication was very good. I would have set my reserve higher, but over all it went well.
Reply from Worthy2026-05-15
Hello William,
We appreciate your feedback on our service and communication. We're glad to hear things went well overall.
Kind regards,
The Worthy Team
They were absolutely fantastic to work with. Kept me informed every step of the way and in the end got me more money than I anticipated!! HIGHLY RECOMMEND them if you want to sell your high end jewelry ‼️‼️
Reply from Worthy2026-05-15
Hello Kathy,
Thank you so much for your wonderful review and for trusting us with the sale of your jewelry. We are truly delighted to hear that you felt informed and supported throughout every step of the process. Transparency, communication, and helping our clients achieve the strongest possible results are at the heart of what we do, so knowing we exceeded your expectations means a great deal to our team.
It was an absolute pleasure working with you, and we sincerely appreciate your recommendation. Thank you again for allowing us to be part of your journey.
Best wishes,
The Worthy Team
Hello Natalya,
Thank you so much for your kind words and for taking the time to share your experience. We truly appreciate your feedback and are delighted to hear that our team’s professionalism stood out during your journey with us. Providing exceptional service and a seamless experience is always our goal. It was our pleasure to assist you, and we sincerely appreciate the opportunity to have earned your trust. Please don’t hesitate to reach out if we can ever be of service again.
Best wishes,
The Worthy Team
Everything went very smoothly and was paid in a timely manner. Got more money than my local jewelers offered!
Reply from Worthy2026-05-13
Hello Gwendolyn,
We're happy to hear that everything went smoothly and that you were paid promptly. It's great to know that our offer exceeded what you were offered locally. Thank you for your positive feedback!
Best wishes,
The Worthy Team
Great support. Every step of the way they made sure you are comfortable. Bidding starts low and slow so don’t be discouraged. Research your items true value and pick a number and stick with it. You’ll get a lot of lowball offers. Plan to get it sent back if you’re not comfortable with final number. The final figure was close enough that just avoiding the process of more mail and starting over was “worth” it.
Reply from Worthy2026-05-13
Hello WG,
We appreciate you sharing your experience. It's good to know our support made you feel comfortable throughout the process. We acknowledge your point about bidding and offers, and we're glad you found a resolution that worked for you. Thanks for your feedback.
Best regards,
Thw Worthy Team
The prices was easy. The auction was frustrating. No one bids until the last minute and I think I could gotten more for what I was selling. But it is what it is.
The company is very professional and responsive. I have no complaints about them directly.
Reply from Worthy2026-05-13
Hello Jennifer,
We appreciate your feedback and are glad the pricing was straightforward. We recognize your frustration with the auction process and that the final bids may not have met your expectations. We value your comments and will use them to improve our auction dynamics.
Best regards,
The Worthy Team
Very smooth process. Communication was good. Everything went exactly the way they explained in the initial call. Very good experience overall
Reply from Worthy2026-05-14
Hello Brian,
We're so glad to hear that your experience was smooth and that our communication met your expectations. Thank you for your wonderful feedback!
Best wishes,
The Worthy Team
From start to finish it was an easy process with things fully explained and followed through by the staff.
Reply from Worthy2026-05-12
Dear Toni,
We're happy to hear that you found the process easy and well-explained! We appreciate your positive feedback regarding our staff's thoroughness and support.
Best wishes,
The Worthy Team
I liked the hand holding at the beginning. It takes a lot to mail in your engagement ring. That was the hardest part.
Everything great except the wait for payout was disappointing only because I called on day 10 for a status update and the woman rep was like super rude. And then to be late on said payout was annoying.
Reply from Worthy2026-05-12
Hello Laura,
We appreciate you sharing your experience. We're glad the initial process was helpful. We're sorry to hear about the disappointing payout delay and the unsatisfactory customer service interaction. We'll address this internally to improve our service. Thank you for your feedback.
Best regards,
The Worthy Team
DO NOT USE THIS COMPANY. Miscommunication for the start. Initially told my rings were worth between $5,000-$15,000. Sold for $1,285. I did not fully understand the process - had I known I never would have sold. I’ve called and emailed Worthy several times to request a phone call with someone regarding my experience - no one has called.
Reply from Worthy2026-05-11
Hello Sherry,
Thank you for sharing your feedback. We are truly sorry to hear that your experience did not meet your expectations. Transparency and communication are extremely important to us, and we regret any frustration or misunderstanding regarding our auction process.
After reviewing your account, it seems as though we have tried to connect with you on a few occasions and were unsuccessful. We would love the opportunity to find a time to speak with you directly!
Our initial value range is intended as a preliminary market estimate based on the information available at the time, while the final sale price is ultimately determined through our competitive auction process. It is also important to note that resale values in the secondary market can differ significantly from original retail or replacement values, as retail pricing often includes markups that do not directly reflect current resale demand or wholesale market conditions.
So we are better able to understand your experience, please reach out to us, and a member of our leadership team would be happy to assist further.
Best regards,
The Worthy Team
I appreciated that the shipping included insurance for my item. And at the end of the day, I was happy with the price that I received for my item. I was not thrilled with the level of communication as there were long silent periods during the process, and it took longer than I expected between when I shipped and when I went to auction and then when I got paid.
Reply from Worthy2026-05-11
Hello Katie,
We're happy you were pleased with the final price and the shipping insurance. We apologize for the communication delays and the time it took to complete the process. We appreciate your feedback and will use it to improve our processes.
Best wishes,
The Worthy Team
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