I don’t see the option to give -5 stars…
I don’t see the option to give -5 stars but if I could, I would. There is one thing this app it’s good for and it’s stealing money from you. Be aware of this scam site.
About Adobe
Data updated- Website
- www.adobe.com
- Category
- Shopping & Fashion
- Location
- United States
- Status
- Unclaimed
- Last 12 months
- 201 reviews
- Replies to negative
- 0% (0/191)
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About this business
Adobe software and services revolutionize how the world engages with ideas and information anytime, anywhere, and through any medium. Learn more.
Written by the business, not verified by us.Is Adobe legit?
Adobe (www.adobe.com) has a 1.2 out of 5 rating on OK.one, based on 201 user reviews collected here. It is listed under Shopping & Fashion and its reputation is poor. 93% of reviews are 1 star, a relatively high share; The business has not yet replied to negative reviews; Reviews mostly discuss Price, Product. Last updated 2026-08-26.
What reviewers say
AI generatedMost reviewers were let down by their experience overall. Many consumers reported feeling trapped due to subscription practices, with charging persisting even after free trials ended or cancellations were attempted. Reviewers frequently mentioned misleading sign-up processes, where users were automatically enrolled in extra subscriptions or faced unseen terms and conditions. However, some people mentioned that assistance was available, with specific instances where customers were offered better tailored plans and received helpful service. A few other people also felt that the software itself could be excellent for creative and business work, and some even enjoyed specific programs.
Auto-generated from all reviews of this business. For reference only.What people say
Cancelled FREE trial 3 days prior the 7…
Cancelled FREE trial 3 days prior the 7 days free subscription. Got charged £19.97 two days AFTER cancellation?? AI support gets you nowhere. Avoid at any cost if you can
Avoid Adobe at ALL COSTS!
Avoid Adobe at ALL COSTS!! Paid over A$800, used it once, then got hit with a A$170 cancellation fee. They even kept charging me after my card expired, despite me never giving them my new card details. I'll never subscribe to Adobe again.
I do not trust adobe
I do not trust adobe, I paid into a subscription for firefly at £9 a month. The following month it jump to £19 without informing me. I decided to cancel my subscription as I could get the same software from Google Flow. I emailed adobe stating I wanted to cancel, but they still kept taking the payments off my card. In the end I was forced to change my bank card to get them off my back. Adobe is only interested in your money, all the software on the firefly app is FREE.
Not worth the hassle
I had high hopes for this order, but the whole experience left me disappointed. Delivery took much longer than the estimate on the site, with no real update along the way. Not an experience I'd want to repeat.
DO NOT SPEND YOUR MONEY ON THIS
DO NOT SPEND YOUR MONEY ON THIS! I've been trying to cancel my subscription for ages but they wont let me. Terrible service, ZERO customer support. I'm going to have to talk to my bank to stop them taking my money and giving me nothing in return. repeat, DO NOT GIVE YOUR MONEY TO THIS TERRIBLE SERVICE, there's lots of alternatives
Trash
Trash. I couldn't make an ai video of me jumping off a cliff and the animation studio is mid.
Powerful creative tools, inconsistent stability
Adobe's creative applications give designers a deep and capable set of tools. Photoshop and Illustrator let me produce polished work without needing to move between several different programs, and most of the interface feels familiar once a workflow is established. The problem is reliability. I have had Photoshop layers freeze during active projects, forcing a restart and breaking my concentration. Support also took longer to respond than I expected, although the community forums were genuinely useful while I waited. The company's biggest strength is the breadth and quality of its creative toolkit. The weaker part of the experience is that software stability and support responsiveness do not always match that professional standard. I would still use Adobe, but fewer disruptive bugs would make the value much easier to justify.
I already cancelled the free trial
I already cancelled the free trial, yet they still charge me for a subscription!!!! This app is just milking people’s money!!!
The huge cancellation fee of £166 on…
The huge cancellation fee of £166 on top of monthly £66 bills for forgetting about a free trial is cruel - yes you technically 'warn' customers but you know people don't read the T&Cs and you're charging through the roof for that - it is poor business practice, at best, and frankly it is predatory.
No wonder this site has such a shit…
No wonder this site has such a shit review score, they are crook who once they get your credit card details they don't cancel the subscription and there is no way to contact them.
scam artists deleting adobe from my pc
A simple Adobe Reader download became a bloatware nightmare
I made the mistake of downloading Adobe Acrobat Reader. What occurred next was the download from hell. Without asking me, Adobe downloaded not just the reader, but two versions of Photoshop, Creative Commons code and some other crud. It also attempted to install a chrome extension that would have had power of attorney over anything I did in Chrome. It also attempted to download McAfee anti-virus software, and that was very bad because I already have anti-virus software and terrible things happen when you have two of them. Adobe clearly doesn't give a damn how it can totally mess up a person's computer with an extra anti-virus program!! It gets worse. The download and install could not be stopped. Desperate to prevent the install of McAfee, I had go into Windows tasks and kill the installer. I prevented McAfee but now I found that I could not uninstall the two versions of Photoshop (2023 and 2024). I had to download a barebones Adobe clean up program that runs a text-based script, and run it 4-5 times until I wiped out everything Adobe. Everything. I cannot tell you how pissed off I am at Adobe. I will never trust them ever again. Never. Adobe knows what it is doing when it drops a bunker bomb of bloatware on your computer. This is not an innocent act. This is *intentional*. I would use very strong language here except it is probably not permitted by TrustPilot. If this isn't enshittification, I don't know what is.
Adobe keeps trying to take my money!
I have no paid plans with Adobe, yet they continue to try to take funds from my account, even after I spoke with them at length and received confirmation that this would stop. It hasn't. -***** is my rating. Less than useless.
illustator loves to crash as well as…
illustator loves to crash as well as photoshop.
Terrible product
Terrible product, extremely low quality do not buy EVER.
I signed up for the free trial for…
I signed up for the free trial for Adobe. It was useful for some basic PDF management tasks, but hardly earth shattering. Definitely not worth the absolutely ridiculous monthly subscription fee. When I went to cancel I realised I had missed the cancellation window, and was hit with a £130 cancellation fee (50% of the rest of my subscription. Yes that's right, it would have cost £260 over 11 months for the ability to edit and merge PDF basically). Yes, I should have set a reminder about the end of the free trial date, but really I can't recommend the service as good value, and cancellation fees like this are just cynical ways of catching people out. So, one star.
I cancelled my subscription and i got a…
I cancelled my subscription and i got a confirmation email , yet they tried to charge me after a few days and they are still trying every week. I'm trying to find someone to contact and there's no email for customer support. Do you really need these 6,50€ adobe to go as far as to be that predatory?
Disappointing Experience Overall
The software's great, but the subscription process is confusing and a hassle. I had issues with unexpected charges, so frustrating!
Overcharged Payments
I have today been billed $103.97 which is an automatic deduction, I now want to cancel a few of my subscriptions as I'm no longer using them, if I do cancel today I will be charged an additional $209.96. To be honest i never expected this , live and learn they say.
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