Adobe software and services revolutionize how the world engages with ideas and information anytime, anywhere, and through any medium. Learn more.
Written by the business, not verified by us.Adobe (www.adobe.com) has a 1.2 out of 5 rating on OK.one, based on 201 user reviews collected here. It is listed under Shopping & Fashion and its reputation is poor. 93% of reviews are 1 star, a relatively high share; The business has not yet replied to negative reviews; Reviews mostly discuss Price, Product. Last updated 2026-08-26.
Most reviewers were let down by their experience overall. Many consumers reported feeling trapped due to subscription practices, with charging persisting even after free trials ended or cancellations were attempted. Reviewers frequently mentioned misleading sign-up processes, where users were automatically enrolled in extra subscriptions or faced unseen terms and conditions. However, some people mentioned that assistance was available, with specific instances where customers were offered better tailored plans and received helpful service. A few other people also felt that the software itself could be excellent for creative and business work, and some even enjoyed specific programs.
Auto-generated from all reviews of this business. For reference only.Sadly I could only put 1 star, there was no option lower. Adobe makes me really angry. I tried upscaling and image online for my dads birthday card (and the part was very important) And the hunk of junk they call adobe lagged so much that I couldn't access the image and I was stuck with nothing, so thanks adobe so much.
All is AI driven with no options to cancel or remove them, I have no privacy when using the product. Working tools get replaced with buggy AI tools.
I had tried to cancel my subscription 8 months ago. The guy on the phone said he canceled it. I have continued to be billed for the last 8 months. I have called several times to cancel it and the same thing happened. So this last time, I had to cancel my bank card in order to not be charged anymore (which is ridiculous- I should not have had to cancel my bank card). I called again a few days ago, and FINALLY got an email confirming a cancelation and that a refund would be issued. I got another email asking me to update my card so the refund could be issued because obviously, you can't refund a canceled card. Now, they are saying they can't refund the new card I put on file because the subscription is canceled (they sent an email asking me to update my card on file, so I did). So how is Adobe going to get me my refund? I then received another e-mail saying my case my closed and my refund was issued again. It was not. So I finally spoke to a supervisor and he told me they need 24 hours to look over my case to see what they can do, if anything. The new card number on file has not been issued a refund and they took money from me for 8 months after I first initially tried to cancel it. I should not have had to cancel my bank card and the employees should actually cancel the subscription on the phone when someone says they want it canceled, AT THAT TIME. Now I'm out of money and a bank card until it's mailed to me.
I have used many programs in my life. Some good, some bad, some that made me question my life choices. Adobe Acrobat belongs in a special fourth category: software that seems to be personally aware of when I need it most, specifically so it can break. Need to sign a PDF before a meeting? Acrobat says no. Need to merge two documents? Acrobat would prefer to "update." Want to simply open a file? Bold of you to assume you can. The spinning wheel of contemplation and "Adobe has stopped working" pop-up has become my screensaver. I have aged visibly waiting for it to load. I'm fairly convinced the entire application is held together by popsicle sticks and the dried optimism of a thousand frustrated users. You can practically hear it creaking. One stiff breeze near my computer and the whole thing collapses into a pile of craft supplies and error codes. And I just know, deep in my heart, that the person who created this program eats warm mayonnaise on ham sandwiches. No refrigeration. Room temperature, at best. Two stars would be generous. One star is an act of mercy. Would not recommend to my worst enemy.
Aaaand suddenly I have Adobe AI assistant in my browser. I am getting SO irritated from all this. Please for the love of god leave me/us alone with your intrusive AI!
Adobe has many issues regarding payments. As I’m having Ps and Ai, I’ve been struggling a lot with this. From past few months, while clearing with billing issues, still shows problems again and again. Recently the money has deducted from my account and Adobe subscription has not done yet. After complaining, they suspended my Ps and now I’ve to repay. Even my money is still in block. Really frustrating with Adobe subscriptions. When we change payment method also, we have to face such issues like this. And not good customer service.
Total scam - no email to confirm a subscription - no monthly invoices. I only found out about these charges because a card had expired ... even then they could only give me 1 month refund - STAY AWAY FROM THIS COMPANY
While their service works great. The price increases all the time... It might be due to the investment in AI, but most graphic designers don´t need that! But yet we still have to live with the subscription going up all the time... Affinity might be the choice, but it will not keep being "free"... Im not saying I want "free" software, I just want a fair price or maybe bring back the "one time deal" again
Adobe is bleeding the designers. Adobe didn't send any notification when trial period is almost over. Now I cannot cancel because their cancellation fee is too much.
Horrible. They steal your money without your consent from your bank acount.
I was just charged for a monthly fee I never ordered and I cannot find the place to stop the payments. This was an unauthorized charge and I believe it's likely fraud. Do not use Adobe!
Very disappointing experience. I signed up because Adobe Acrobat advertised a 7-day trial with access to the tools I needed. My goal was simple: convert a large PDF technical manual into a Word document. Unfortunately, the service did not deliver what was promised. After spending time creating an account and starting the process, I was unable to complete the conversion as expected. The trial period gave the impression that the required features would be available, but in practice the service did not provide the result I signed up for. The experience felt misleading and wasted my time. If a feature is restricted, limited, or unavailable during the trial, that should be made clear before users invest their time. Very frustrating experience.
I was wondering how a big company like Adobe charges customers incorrectly. For example, they charged me 3 times in the month of May 2026 at different amounts and when I looked into my account, it only shows one charge. I would not even need a subscription, however, I could not read documents sent to me and when I tried to download the free version, it always asked for subscription.
I attempted to cancel my free trial before the 14-day period ended. However, whenever I logged into my Adobe account, the subscription did not appear and I received messages indicating that no active membership was registered under my account. Because of this, I was unable to access the cancellation option. Now that the 14-day period has passed, the subscription has suddenly become visible in my account, and I am being charged a cancellation fee. Seems like a scam....
Two unauthorised cancellations, four agents, a missed client deadline, and nearly four hours of my day I have been an Adobe customer since 2005 as a student and a paying subscriber since 2009 as a professional. Today was the worst customer service experience of my life. I contacted Adobe to discuss the price increase on my Creative Cloud Pro plan - from £24.97 to £55/month. My intention was to negotiate, not cancel. Instead: Agent 1 (Chandra): Informed me mid-conversation that my plan had already been cancelled - on 19 June - without my authorisation. I had never confirmed cancellation with anyone. When I raised this, I was told it was a "technical issue." Chandra offered CC Pro at £36.93/month and provided case ref ADB-45821664-V9N7 but failed to mention that a reactivation button was already available on my account - something I spotted myself. Agent 2 (Shweta): Offered CC Pro at £34.75/month. I accepted. She then hit a "duplicate error," ended the chat abruptly, and in doing so cancelled my Creative Cloud Pro plan entirely - for a second time, and without my authorisation. I received a cancellation email at 1:28pm stating my service would end that same day. I lost access to Premiere Pro immediately, causing me to miss a client deadline. Agent 3 (Rafaqat): Spent 20 minutes trying to sell me an enterprise admin account for a single-user subscription. Completely ignored my questions. I had to ask to be escalated to a supervisor. Agent 4 (Vanam, Supervisor): Eventually resolved the situation by placing CC Pro on a new account at £34.75/month - case ref ADB-45848720-B3P5. This took a further hour and required me to create a new account entirely. In total: nearly four hours, two unauthorised cancellations, a missed client deadline, and a subscription now split across two accounts as a workaround for Adobe's own system errors. I was told Adobe has no formal complaints process. I was directed to a community forum. A 17-year customer. "Miscommunication" was the word used. It isn't close.
200$ to cancel a outdated subscription service, should be illegal
I will never use Adobe again after having to pay over 100 dollars in cancellation fees. It’s a scam, and unjust. Guess I’m just another pissed off customer adding to the one star reviews here but I think it’s very telling that there are so many here.
My subscription was due to end yesterday. When I attempted to cancel online, I was presented with a message stating that I would be charged a £200 early cancellation fee, despite being out of contract. This appeared to contradict UK consumer protection principles, including the right to cancel within the relevant cooling-off period. After spending over an hour on a painfully slow online chat, I was repeatedly told that the charge would stand and that the situation was somehow my fault, even though I contacted Adobe on the day my subscription ended. It was only when I stated that I would escalate the matter to the relevant authorities that their position suddenly changed. They apologised and confirmed that I would not be charged after all. The fact that the fee was removed so quickly suggests that it should never have been applied in the first place. Many customers would simply accept the charge rather than spend hours arguing their case, and that is what makes this practice so concerning.
Yet another review to add of having cancelled my "free trial" and then being tricked into another slightly differently named subscription. Who at Adobe thinks this deception tactic is a good idea? I signed up for a free trial ending June 12th. On June 9th, i cancelled it (after a LOT of time wasted trying to find the cancellation area). I got a cancellation notice saying my service would end on that same day. However, today i noticed they charged my bank card on June 13th. I logged back into my account and see that they have not honored the cancellation, and my subscription is still active. Yet now it is called something different to what I cancelled?? Seems they may have tricked me somewhere along the lengthy cancellation process, with endless pop-up windows and Ryanair-type "are you sure", "would you like this instead" messages, which are deliberately designed to be confusing so you accidentally click on something that looks like a cancel button but turns out to be something else. Absolute scam - can't believe this isn't an illegal practice. Luckily I paid on my Amex credit card, and they are usually really great at sorting out these disputes so consumers get their money back from unscrupulous and dodgy vendors.
201 reviews matching
Canva
Booking.com
Temu
Netflix
Paypal
Nebula
Airbnb
Amazon