Alibaba.com

experience

experience and experience

I am disappointed with a company that I…

I am disappointed with a company that I purchased a machine from called Amy Beauty Equipment. They sent me a machine that does not work and wanted me to open it and fix it.. I lodged a dispute with Alibaba after 4 weeks of trying to arrange for a refund and shipment back to the business and it has been 5 weeks corresponding with Alibaba and still no resolution and no contact to inform me on progress, i get told that they are looking into the matter so its been over 2 months and still no refund or resolution. I will post an update to inform other buyers on the outcome of this matter.

Below average usability

The site although having several options and companies does not offer a good experience to the visitor. The usability of the site is simply horrible, it is not simple to use the platform. I believe the site template should be cleaner and simpler, so it will be easier to find exactly what you are looking for. The difficulty increases even more for foreigners who do not speak English. I believe the site should facilitate communication in some way. For many times I thought about giving up because I was not able to assimilate the platform well, but the resilience spoke louder and I managed very hard to fulfill my request after a long time.

Metin DemirAustralia · 2 reviews · Posted 2019-05-05

About shanghai yanban machinery com. Ltd.

Shanghai Yanban Machinery com. Ltd This companys sales person( Claire Zeng) after getting money from their costumer, she is sending machine with missing part and then she want to money to send this part, !!! Dont buy any machine from this company and write every webside to protect Australian companies from this company!!!! I will write everywhere so thanks everyone to share this information

I order this solenoid and it doesnt…

I order this solenoid and it doesnt work and I reorder it twice the supplier said he will send two and I only receive one im waiting if the mechanic will fix it and hope will work.

still no resolution

still no resolution , I paid $12216.00 in advance of solar panels, After Thomas Qu assured me there was no tariffs, and later upon finding the anti dumping duties exceed 250%, I asked for a refund, Alibaba had declined , they were not able to see my"uploads of evidence" which are plainly there. Still trying to negotiate,.. Ill post any changes ..

not so good

Still trying to negotiate, I think Alibaba or Blue Sun Solar may be writing their own reviews. $12,216.00 so far in their hands product not shipped nor money refunded .. Since December 26 , 2018, I want to add, they promised no tariffs, still tariffs high , unless I agree to falsify records. or the new "proposal" is I pay more from a different country..

They did not meet simply specifications…

They did not meet simply specifications of my order. Wrong size and color.

Laura JesseyCanada · 1 review · Posted 2019-02-03

I am having bad experience right they…

I am having bad experience right they send me wrong order and I am calling to return and to get my money back no response from the seller

Ateli PerezAustralia · 1 review · Posted 2019-02-03

The supplier wanted me to buy a large…

The supplier wanted me to buy a large amount and ended up selling me all item broken. Instead of giving me a discount the manage to send me all broken items

Mix-Up On My Order

The supplier I chose shipped the product I wanted but the quantity was wrong. They corrected themselves and sent a second shipment right away (FedEx). Unfortunately, the second order did not have the right quantity either. The vendor offered to refund the balance in lieu of a third shipment. This was not my preferred solution.

Uncomfortable or unacceptable?

I don't like the way Alibaba is offering transport insurance right in line with shipment notifcation. It leaves the impression that you have to close this insurance to make the deal without i.m.o. sufficient explanation that it is optional. I do not like that I have no option to make necessary operations with my supplier e.g. confirming my OK for changes in the delivery schedule due to technical reasons for a certain deal (to keep my supplier in a good rating) without opening an account with Alibaba and sharing personal information I do not want to share with Alibaba! I suggest to introduce a guest or one time access without an account for important communication with or about the supplier.

Fix the star rating in the review section.

I was not able to give less than a 5star rating when I wanted to give a 2star rating on my reviewing of the company I dealt with within the app. Please fix!

2% Commission fee and 3% transaction…

2% Commission fee and 3% transaction fee with credit card payment, totally 5% are too high to be acceptable.

Too complicated...

Too complicated to place a simple order. It took weeks to do what should have been done the same day.

None of the colors matched what I…

None of the colors matched what I wanted and none of the colors matched the bright beautiful color advertised on the site. I wanted to order from them again but now I am unsure if I will get the colors I paid for.

They only accept payments by credit…

They only accept payments by credit card that are more expensive. The payment for echeck does not work. Badly attended.

No one to turn to when things don't go to plan

1. Site is difficult to understand. 2. The system automatically presumes you have received an order when you haven't. 3. The chat feature is just a robot not a real person so you can not query your order.

Product is damage about back site

Most vendors do not reply and do not make sense when they do

Most vendors do not reply to requests for orders in the thousands of pieces; it's not like I want a quote on 7 pencils. Some vendors reply with utterly irrelevant quotes on entirely different products. Other vendors waste time with multiple successive emails thanking me for an inquiry and promising a quote "soon". What BS - if they don't know how much they want for product what are they doing in business in the first place? There are, being honest, a few good vendors that reply relatively quickly, their quotes are directly related to the inquiry, and they ship on time. Over the past few years I have spent around $50,000 on Chinese goods, but I still cringe everytime I need to order a new product. I simply do not have the time it takes to wade through the useless vendors to find the occasional good one. It may not be politically correct to say this but Chinese vendors just plain are not up to par when the customer is used to the continued and consistent excellent service of Japanese and American vendors. There is still a lot of third-world-ness about most of these companies. I have shifted some major product lines to Japan, despite higher costs, simply because it is too darn much trouble locating product on Alibaba.