Exceptional!
The quality of the products and excellent customer service always make Aspinal an absolute pleasure to deal with.
About Aspinal of London
Data updated- Website
- www.aspinaloflondon.com
- Category
- Events & Entertainment
- Location
- United States
- Status
- Unclaimed
- Last 12 months
- 190 reviews
- Replies to negative
- 22% (12/55)
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About this business
Aspinal of London is founded on the fundamental premise of offering our customers the most beautiful objects of unsurpassed quality and design for home & living, created by our designers and each handmade by genuine craftsmen, to bring to you at an affordable price and great value.The range includes:Mens WalletsTravel AccessoriesWedding GiftsMens Leather GlovesLadies Wallets & PursesLeather Photo AlbumsLeather Address BooksJournals & Notebooks
Written by the business, not verified by us.Is Aspinal of London legit?
Aspinal of London (www.aspinaloflondon.com) has a 3.8 out of 5 rating on OK.one, based on 190 user reviews collected here. It is listed under Events & Entertainment and its reputation is mixed. Opinions are polarized: 69% rate it 4 stars or higher while 27% give 1 star; The business has replied to 22% of negative reviews; Reviews mostly discuss Product, Quality, Customer service. Last updated 2026-09-04.
What reviewers say
AI generatedReviewers had a great experience with this company. People frequently praise the exceptional product quality, beautiful designs, and carefully wrapped packages that make unboxing a joy. Purchasers find the items to be top-notch and exactly as described online. Consumers also appreciate the fast, reliable delivery service, noting that purchases arrive promptly and securely. Additionally, shoppers often describe customer support interactions as helpful, professional, and efficient when resolving queries. Some reviewers were not happy with receiving occasional faulty or damaged items and slow customer service responses. A few people mentioned that getting updates on unresolved issues or getting replacements took longer than expected.
Auto-generated from all reviews of this business. For reference only.What people say
Fantastic first class service
Fantastic first class service. I ordered quite a few products for our 7 leavers- but forgot about the extended delivery for engravings. They wouldn’t be delivered on time for the leaving party. Worried, I telephoned Aspinal and their advisers were brilliant: friends , professional and reassuring. The products have all arrived together EXTRA EARLY on Saturday , AND despite ordering them on two different days ! Fantastic - a massive thank you : excellent quality products and excellent first class service!
Terrible service
Purchased 2 items in sale and waited on delivery. Items never turned up so contacted Aspinal vis online chat to be told items are out of stock. Agent cancelled order but refund still outstanding. Tried to get this sorted again and again but no one replies. Shocking service and I will not be buying from this company again.
Wonderful experience
Wonderful experience. Great customer service and purse is beautiful!
Of three products I have received from…
Of three products I have received from this company - 2 have been faulty. A briefcase costing £800+ should not fail within 4 months! If it does I expect a quick response and within the 48 hours they stipulate on their website. This is nonsense - they rarely respond and when they do say they pass it onto another department - which does happen. Weeks in and I am no further forward and they are not responding to emails. I would avoid these like the plague they consider themselves a premium brand, their products and service are certainly not. Stick to Mont Blanc slightly more expensive but better quality - across the patch
Excellent service from start to finish
I initially had an order query so contacted the Support team by email. Emily wrote back and after a couple of messages she had dealt with my query and set the order up so I could pay easily using Apple Pay. My order arrived very quickly, and was packaged really well with everything contained in beautiful and perfect condition. Delighted with this shopping experience. Thank you
I went to by a Midi Mayfair 2.
I went to by a Midi Mayfair 2 on the website. My wife had fallen in love with it and it was her birthday soon. I wasn't offered a discount and the payment page wouldn't load. However, I contacted the London office directly and easily, I was treated extremely well, I was offered a discount and also free gift wrapping. The bag arrived on time and my wife absolutely loves it. All in all, minor hiccup notwithstanding, a great buying experience and one I'd recommend. As for the bag itself, very impressed with the quality and the proportions, finish and construction of the bag is excellent.
Great quality product and shipped to me…
Great quality product and shipped to me in Australia in 5 days. Very happy with this company. I dont have any reason not to use them again.
Reply from Aspinal of London2026-07-17
Dear Andrew, Thank you for your wonderful review! We're so pleased you're delighted with the product quality and delivery. We look forward to welcoming you back! Thank you for choosing Aspinal! Warm regards, Aspinal of London
Such a great experience with Aspinal of…
Such a great experience with Aspinal of London. A parcel went missing and after a quick investigation I was offered a replacement or money back. Unfortunately I had bought a sale item and it was out of stock. No problem, in that style what colour did I like and the price matched! Never had that from anywhere else! Added to that their products are just beautiful and so well made, I love them!
Reply from Aspinal of London2026-07-17
Dear Claire, Thank you for this wonderful review! We're so pleased we could find you an alternative colour at the same sale price and turn the missing parcel into a positive experience. It's lovely to hear you're delighted with the quality. Thank you for choosing Aspinal! Warm regards, Aspinal of London
This was my first experience ordering…
This was my first experience ordering anything from Aspinal of London. Everything went very well. My purchase arrived in perfect condition and the gift boxing was super. It even arrived a day early!
Reply from Aspinal of London2026-07-13
Dear Holly, Thank you for this wonderful review! We're so pleased your first experience with us went so well and that your purchase arrived in perfect condition a day early! It's lovely to hear you appreciated the gift boxing. Welcome to Aspinal, and we look forward to seeing you again! Warm regards, Aspinal of London
Very smooth from order to delivery
Very smooth from order to delivery. I was able to take advantage of the great sale and my purchase arrived as expected. This was my first purchase but it won’t be my last.
Reply from Aspinal of London2026-07-13
Dear Sandra, Thank you for this lovely review! We're so pleased your first purchase went smoothly and that you took advantage of the sale. Welcome to Aspinal, and we look forward to welcoming you back soon! Warm regards, Aspinal of London
Aspinal have been wonderful from start…
Aspinal have been wonderful from start to finish. I was hesitant to spend so much on a bag, I looked at lots of other brands but finally decided on my midi Mayfair. Customer service were fabulous in helping me make my choice and delivery was very quick indeed. The quality of the packing and the bag and silk scarf are excellent. Thank you Aspinal, I will wear my bag with pride to my son’s wedding.
Reply from Aspinal of London2026-07-13
Dear LrkNorthants Thank you for this wonderful review! We're so pleased our customer service could help you choose the perfect midi Mayfair and that it arrived quickly. It's lovely to hear you're thrilled with the quality and will wear it with pride to your son's wedding. Thank you for choosing Aspinal! Warm regards,
Aspinal of London never fails to…
Aspinal of London never fails to impress me. Their speed in responding and attending to customer requests is simply amazing...always prompt, professional, and reliable. The quality of their customer service is matched only by their beautiful range of products, which continue to exceed my expectations. It's always a pleasure shopping with them!
Reply from Aspinal of London2026-07-13
Dear Yesotha Surendran Thank you for this wonderful review! We're so grateful for your kind words and delighted we continue to impress you. Your appreciation of our service and product quality truly means so much. Thank you for your loyalty and for choosing Aspinal! Warm regards, Aspinal of London
Good products and service
Good website. I am happy with the handbags, they were packaged well. Delivered on time.
Reply from Aspinal of London2026-07-13
Dear Mrs Vale, Thank you for your lovely review! We're so pleased you found the website easy to use and that you're happy with your handbags. It's wonderful to hear they arrived well packaged and on time. Thank you for choosing Aspinal! Warm regards, Aspinal of London
Tiny, Underwhelming, overpriced fan
Ordered a fan for a 40th birthday. It cost £145 so I assumed it would be really special. It arrived and is very small, nothing special at all - it looks in £20-£30 range. To boot I had asked for the friend’s name to be embossed on the leather case- this may have made it a more personalised gift but alas no, with no explanation there was only Aspinal logo. On top of the overpriced cost of the fan, customers are whacked with a £4.95 shipping fee.. I believe you have to spend £150 for free shipping
Excellent product
Excellent product. Prompt delivery. Highly recommend.
Reply from Aspinal of London2026-07-13
Dear Christine, Thank you for your lovely review! We're so pleased you're delighted with the product and the prompt delivery. Thank you for the recommendation and for choosing Aspinal! Warm regards, Aspinal of London
Always friendly and prompt
Always friendly, courteous and quick service. Excellent product quality and customer service. I have been a fan for over 15years when they were starting as a small, niche, high quality accessories and bags. Impressive to see their growth and market presence.
Reply from Aspinal of London2026-07-13
Dear Angelos, Thank you for this wonderful review! Your 15+ years of loyalty means everything to us, and we're so grateful you've been with us from the start. It's incredibly special to hear how much you've appreciated our journey and growth. Thank you for being such a valued customer! Warm regards, Aspinal of London
Fabulous Customer Service, 5* all round!
Always going above and beyond for their customers, especially Nicolle! They are all so friendly and professional! The best customer service around!
Reply from Aspinal of London2026-07-08
Dear Lucy, Thank you so much for this wonderful review! We're so grateful for your kind words about our customer service team. The whole team's dedication to going above and beyond for our customers is something we're really proud of. Thank you for choosing Aspinal! Warm regards, Aspinal of London
Excellent customer service
I would like to express my sincere appreciation for the outstanding customer service I received from Aspinal of London. The customer service team resolved my query promptly, kept me well informed throughout the process, and made the entire experience completely stress-free. I was equally impressed by your exceptional delivery service. My order arrived much sooner than expected. The speed, reliability, and presentation truly reflected the premium quality of the Aspinal of London brand. I look forward to purchasing from you again in the future. Please pass on my thanks and appreciation to everyone involved.
Reply from Aspinal of London2026-07-08
Dear Amy, Thank you for this wonderful review! We're so pleased our customer service team could resolve your query promptly and keep you informed, and that your order arrived faster than expected. We truly appreciate your kind words and will pass your thanks on to the whole team. We look forward to serving you again! Warm regards, Aspinal of London
Bradley is a true credit to the…
Bradley is a true credit to the company. Very helpful and 5* treatment all the way!!
Reply from Aspinal of London2026-07-08
Dear Customer, Thank you for this wonderful review! Bradley will be absolutely thrilled to read your kind words. He truly is a credit to our team, and we're so pleased he delivered such excellent 5* service. Thank you for choosing Aspinal! Warm regards, Aspinal of London
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