Blurb® is a self-publishing and marketing platform that unleashes the creative genius inside everyone. Blurb’s platform makes it easy to design, publish, promote, and sell professional-quality printed photo books, trade books, ebooks, wall art, and more.
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Is Blurb legit?
Blurb (www.blurb.com) has a 3.6 out of 5 rating on OK.one, based on 200 user reviews collected here. It is listed under Hobbies & Crafts and its reputation is mixed. Opinions are polarized: 65% rate it 4 stars or higher while 27% give 1 star; The business has replied to 50% of negative reviews; Reviews mostly discuss Product, Customer service, Quality. Last updated 2026-09-05.
What reviewers say
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Most reviewers were somewhat happy with their experience overall. Consumers frequently praise the exceptionally high quality of the custom photo books and the impressive print details. Many people also appreciate the fast manufacturing processes and surprisingly prompt delivery times for their creative projects.
Some reviewers were not happy with the poor customer service and extremely slow response times when unexpected issues arose. Customers also mentioned significant delays with shipping, along with occasional flaws in print quality, missing pages, or incorrect addresses on delivered orders. People found it quite frustrating to resolve these problems due to a total lack of proper communication from the support team.
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Great product, but selling online is PROBLEMATIC AT BEST!
I am happy with the quality of print and paper but so frustrated by the apparent conflict with selling through Blurb and Amazon. My book is shown as UNAVAILABLE each weekend on Amazon. Apparently the relationship between Blurb and Amazon is troublesome at best. Blurb encourages the authors to sell through Amazon on their website. My clients want the book, but sales are sketchy due to the WEEKDAYS ONLY selling. I communicated this problem with Blurb but it has not been fixed. I am considering a different mode of sales due to this ridiculous characteristic. I'd love to have someone from Blurb call me and discuss this issue over the phone. Instead, I keep getting emails that say basically, we're working on the problem. REALLY FRUSTRATING.
Blurb books are so great! My portfolios of my work turn out fantastic. I get so much work from the quality of my books too. I can’t say enough good things about BLURB. Great customer service too. Thank you so much.
Ted Wright Illustration and Design/STL
Excellence in customer service A +++++++++++++++++++++++++++++++++++++++++++++++++++++++++++
blurb was excellent in helping after the sale. item arrived in perfect shape and then i inquired abiut theier packages as i was interested the were very helpful and kind would deal with again Thank you sooooooo much Karen
I always love my blurb books! Great quality and my clients are happy with them, too. Shipping is always quicker than expected and they keep me up to date on where it is in the delivery process. Thank you!
After receiving the first copy of my book I made some design changes and got a second copy. Perfect, so I placed my order for several copies. Received them in a short turn-around.
The website is terrific. Easy to follow to get the job done. I wish I had a new book to have done by Blurb.
And one more thing -- Their BookWright software made is really easy to create my layout.
I am one happy customer!
Hard to put into words how extraordinary the last book I made for my great nephew's First year of life turned out. I ordered all three gift books instead of waiting for one, as recommended, mainly due to the nice sale they offered and his Birthday date coming quickly. I can honestly say that the book arrived way before I expected, and it was actually more beautiful in real life than on my computer! Yes hard to believe. But it was. I went all out and used the best quality of paper and will only use it from now on. When you create such a labor of love, why not use the best? I love Blurb. There are never ever any surprises except good ones. I have been making memory books for over ten years now and will always use this company. They are the BEST!
Blurb books are color accurate, "lustre" paper is beautiful, and if you get to make your photobook when they are running a sale, well that's something extra special.
The Blurb program is easy to use, help is always available. When the book is printed, it is the best, and to top it all up, the speed in which the book/books arrive is absolutely brilliant! Would fully recommend using Blurb, most definitely!
So far I have had two books printed and they both turned out Great. The price I feel is a little steep but in the end it's only money and the memory's are well worth it....
I’m not being impatient I just need my books to be made correctly.
I got my order of books on Saturday March 7, 2022 and all 100 of the books have streaks going through the pages. I contacted blurb 3 times about the issue and I have yet to hear back from them. I have never had a problem with them responding to me in the past. I wish they would take care of the issue because I need to order more books.
***Edit*** Blurb contacted me and offered a solution to the problem. Blurb is the best. Can't wait to receive the new order.
Reply from Blurb2022-05-18
Hello Mimi,
I'm so sorry that your large order arrived with those streaks on the pages. I was able to locate your request and I can see that a member of our support team did connect with you and offer a solution.
Please feel free to reach out to them again if you have any other questions, they are always happy to help.
Best,
Blurb Team
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