Incredible experience
The customer service was absolutely incredible and helpful. My diamond is BEAUTIFUL!
Reply from Brilliance.com2026-06-05
We truly appreciate your feedback, Kristen. We are always happy to serve you!
About Brilliance.com
Data updated- Website
- www.brilliance.com
- Category
- Shopping & Fashion
- Location
- United States
- Status
- Unclaimed
- Last 12 months
- 157 reviews
- Replies to negative
- 0% (0/2)
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About this business
Engagement rings, wedding rings, diamonds, loose diamonds and diamond jewelry online at Brilliance. Exceptional quality, selection and pricing.Specialties:Women's & Men's Engagement Rings
Written by the business, not verified by us.Is Brilliance.com legit?
Brilliance.com (www.brilliance.com) has a 4.9 out of 5 rating on OK.one, based on 157 user reviews collected here. It is listed under Shopping & Fashion and its reputation is excellent. Praise is nearly unanimous, with 98% rating it 4 stars or higher; The business has not yet replied to negative reviews; Reviews mostly discuss Product, Quality, Customer service. Last updated 2026-09-04.
What reviewers say
AI generatedReviewers overwhelmingly had a great experience with this company. Many customers frequently praise the stunning jewelry quality, effortless website navigation, and remarkably affordable pricing compared to other competitors active in the market today. Consumers also note the exceptional customer support and remarkably helpful representatives who guide them patiently throughout the entire custom design and purchasing process. Some reviewers were not happy with certain physical details, specifically mentioning defective backings or disappointing expectations regarding the actual appearance of custom settings. A few people also experienced frustrating communication issues, noting delayed responses or confusing follow-ups from customer care representatives during their orders.
Auto-generated from all reviews of this business. For reference only.What people say
Super easy process and super…
Super easy process and super affordable. Ring turned out beautiful
Reply from Brilliance.com2026-06-05
We are happy to know that you had great buying experience with us. Thank you for choosing Brilliance!
Excellent quality and super fast…
Excellent quality and super fast service!
Reply from Brilliance.com2026-06-05
Thank you for your kind words, Dave! Your feedback on our diamond is truly appreciated!
I got my wedding band from Brilliance
I got my wedding band from Brilliance. They have such beautiful choices! Their customer service was also amazing and replied very quickly to any questions I had. I was amazed at my ring when it came.
Reply from Brilliance.com2026-06-05
That is perfect! Thank you for choosing us, Amy!
Great customer service
I had a really nice experience buying myself a ring upgrade last year. I communicated with 2 different people via chat and email a they were both so helpful in answering my questions and getting me the best price available. The ring was gorgeous and exactly what I was looking for. I highly recommend Brilliance!
Reply from Brilliance.com2026-06-05
Hi Lisa! We are happy to hear about your positive experience with us. Thank you so much for your trust and for recommending us to others!
Perfection takes time and it’s worth…
Perfection takes time and it’s worth the wait
Reply from Brilliance.com2026-06-05
Your feedback makes us very happy, Macario! Thank you so much for being one of our amazing clients!
I have been looking for Lab grown…
I have been looking for Lab grown diamonds (roughly 5 ctw)for an engagement ring between several different companies for the past few months in addition, needed a very specific setting (Pave Cathedral). Found a quality stone with Brilliance (E, VS1 Ideal cut) that was less expensive than several other companies (Zales, Blue Nile etc) Found the specific setting I wanted as well. Was close to purchasing but unsure when I was contacted by Scott from Brilliance (via texting) and he was able to work with me to get specifically what I wanted at a fantastic price. Really excited to have such personalized Customer Service in the communication style I prefer. Looking forward to receiving the ring and getting engaged. Thanks to Scott P and Brilliance for making this a Great Experience thus far!
Reply from Brilliance.com2026-06-05
Hi Jeff! It was our pleasure to assist you throughout the process, and we truly appreciate your trust in us. We look forward to helping you again in the future!
They were incredible at helping my…
They were incredible at helping my fiancé create the most perfect engagement ring! And so quick with resizing for me the customer service has been exceptional!
Reply from Brilliance.com2026-06-05
Hi Meagan! Your feedback is truly appreciated! Thank you so much!
Absolutely love this store. Very friendly and great customer experience. Santiago was such a great help.
Absolutely love this store.
Reply from Brilliance.com2026-06-05
Hi Reagan! Your satisfaction is our top priority and we are so happy to know that you had wonderful buying experience with us. Thank you so much for your trust and support!
Phenomenal experience
Phenomenal experience. Bought my wife her 10 yr anniversary ring. Price is unmatched. Received updates each step of the process, knowing exactly what was going on. I shopped around, brilliance can’t be beat. Just go with these guys.
Reply from Brilliance.com2026-06-05
Hi David! It was our pleasure to assist you throughout the process, and we truly appreciate your trust in us. We look forward to helping you again in the future!
Owner shows he cares
I ordered a set of custom earrings for my wife for Mother’s day. Everything went well, earrings were delivered promptly and they were beautiful. One problem……..one backing was defective as it would not secure properly to either post, it was loose. I have found that after finally talking to a customer care mgr, that her lack of communication is reason to never buy from Brilliance again. It’s a simple fix, send new backings based on the posts used to construct the earrings, communicate that, and we’re happy. It’s been since May 6 when it was determined it was just one backing that is defective, and in spite of that care mgr telling me she would reach out, I have yet to hear from her. Finally heard back from Care Mgr. Rather than just inform me that they would send the correct backings, she wanted to “talk.” Had Brilliance’s quality control done their job in the first place, I would not have had to take time out of my day, over and over, trying to just get them to send the correct backing. I’m amending my review from 3 stars to 2 stars. Jonathan, the owner reached out to me, and resolved the issue of the backings. The simple fact that the owner would take the time to make things right is a credit to Brilliance. I’ve amended my rating to 5 stars.
Positive experience - Would recommend
Good selection of rings with fair pricing. Was able to see where the ring was throughout the process of it being assembled and shipped. Shipping took 8 weeks, I was fine with the extended time but something to be aware of. Customer service was very good.
Reply from Brilliance.com2026-06-05
Thank you for choosing our ring for such a special moment. We're delighted to know you love it!
I was looking for a very specific diamond
I was looking for a very specific warm diamond for my now fiancée, the brilliance team was brilliant with helping me locate the diamond of my woman’s dreams that was not only within my budget but shipped reasonably after I explained when I needed it by, the team also threw in earrings as a gift, I would 100% do business with them again and I can’t thank them enough for helping me put together my fiancées dream ring -Andre S
Reply from Brilliance.com2026-05-20
Wow! We greatly appreciate you for sharing your amazing experience with us, Andre. Best wishes!
Quick and PERFECT
They got the diamond to me quickly and it is absolutely BEAUTIFUL. My wife’s finger has never looked so good!
Reply from Brilliance.com2026-05-20
Hi Ben! Your satisfaction is our top priority and we are so delighted to know that you had great buying experience with us. Thank you so much!
My ring was incredible
My ring was incredible! My fiancé is beyond happy with it!
Reply from Brilliance.com2026-05-20
Hi Jacob! We are very happy to provide you with a beautiful ring for your fiancé. Thank you so much your support and for being one of our amazing clients!
Extremely satisfied customer
Went to them for a custom engagement ring and it was absolutely perfect. It was exactly what my fiance wanted and I got an incredible deal on the most perfect diamond for it. Couldn’t imagine a better ring. The color was stunning and the customer service was great when I needed an estimate of how long before it arrived.
ORDER HERE
Hi everyone. I was worried at first ordering from here because I couldn’t find much online about people purchasing from here. However I am over the moon with the ring I got for my fiance. The customer service was brilliant, they gave me rush delivery and kept me in the loop throughout. And the ring looks absolutely beautiful. Couldn’t recommend enough!
Reply from Brilliance.com2026-05-20
Hi James! We're thrilled to hear that you found the perfect ring with us! Thank you for your kind words and recommendation.
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