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Shopping & Fashion

Brilliance.com

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157 reviews

4.9157 reviews
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About Brilliance.com

Data updated
Website
www.brilliance.com
Category
Shopping & Fashion
Location
United States
Status
Unclaimed
Last 12 months
157 reviews
Replies to negative
0% (0/2)
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About this business

Engagement rings, wedding rings, diamonds, loose diamonds and diamond jewelry online at Brilliance. Exceptional quality, selection and pricing.Specialties:Women's & Men's Engagement Rings

Written by the business, not verified by us.

Is Brilliance.com legit?

Brilliance.com (www.brilliance.com) has a 4.9 out of 5 rating on OK.one, based on 157 user reviews collected here. It is listed under Shopping & Fashion and its reputation is excellent. Praise is nearly unanimous, with 98% rating it 4 stars or higher; The business has not yet replied to negative reviews; Reviews mostly discuss Product, Quality, Customer service. Last updated 2026-09-04.

What reviewers say

AI generated

Reviewers overwhelmingly had a great experience with this company. Many customers frequently praise the stunning jewelry quality, effortless website navigation, and remarkably affordable pricing compared to other competitors active in the market today. Consumers also note the exceptional customer support and remarkably helpful representatives who guide them patiently throughout the entire custom design and purchasing process. Some reviewers were not happy with certain physical details, specifically mentioning defective backings or disappointing expectations regarding the actual appearance of custom settings. A few people also experienced frustrating communication issues, noting delayed responses or confusing follow-ups from customer care representatives during their orders.

Auto-generated from all reviews of this business. For reference only.

What people say

The quality

The quality, service, selection and value were better than the competition. They were very communicative throughout the process. I received what I ordered in a timely manner. It made the special day even more special. My new bride loves her rings! Yes, both wedding and engagement came from Brilliance! Five Stars!!!

Reply from Brilliance.com2026-08-07

We are happy to know that you had great buying experience with us. Thank you for your order. We can't wait to serve you again in the future!

Such a wonderful experience

Such a wonderful, stress-less, experience. If you are looking for jewelry and have no idea what you need to know. This is the place for you. Everything is so simple to understand, they are transparent about everything, and their customer service is TOP NOTCH. You will never be waiting long for a response. They even sent me pictures of the ring I designed which they didn't have to (I asked but was assuming they were going to say no). I was also updated at every single step of the process. Everything was too easy and then I got the ring--BEAUTIFUL! If this place doesn't have a 5/5 stars I would be surprised.

Reply from Brilliance.com2026-07-01

Thank you for your recent purchase, Erik! We are thrilled to have had the chance to provide you with the best customer service and your satisfaction is very important to us.

Great Value and Great Customer Service (Tom S)

After doing lots of research among different companies (Blue Nile, Brilliant Earth, Rare Carat) - Brilliance comes out on top. Tom S was very knowledgeable, flexible, and supportive on helping me pick the perfect diamond for my partner. He did not pressure me to go with more expensive options despite my budget allowing for it. He was very friendly throughout the whole process. You cannot beat the value. The stone I selected with its specs would have cost thousands more at the other listed places. I fully recommend Brilliance to anyone looking for a diamond.

Reply from Brilliance.com2026-07-01

We greatly appreciate you for sharing your amazing experience with us, Justin! Thank you for choosing Brilliance!

Great product

Great product. Great options for customizing. Great communication. Great shipping options for proper delivery. Quality beauty and packaging all great. Great experience.

Reply from Brilliance.com2026-07-01

Hi Karen! Your satisfaction is our top priority and we are so happy to know that you had wonderful buying experience with us. Thank you so much for your trust and support!

Great company

Wonderful quality, easy to use website, and overall just a great experience. I’m the type to do my research before purchasing anything big, and I’m glad I landed on brilliance for an engagement ring! Resizing was easy too. Their representatives, especially Jane, worked hard to make sure my order was tracked start to finish.

Reply from Brilliance.com2026-07-01

We are happy to know that you had great buying experience with us. Thank you for choosing Brilliance!

My experience was nothing short of…

My experience was nothing short of amazing. The website made it very clear and easy to find exactly what i needed to make the perfect ring for my wife! I will and have recommended this site to many of my family and friends!

Reply from Brilliance.com2026-07-01

Hi Carlos! We are so glad to know that you are satisfied with our website and services. Thank you for your kind words and recommendation!

Selecting which one to purchase was…

Selecting which one to purchase was tough, everything was beautiful. The ring quality was superb and the order update was timely. It was a great experience buying from Brilliance.

Reply from Brilliance.com2026-07-01

We are happy to know that you had great buying experience with us. Thank you for your order, Kim. We can't wait to serve you again in the future!

I was totally blown away

I was totally blown away. My wife has been asking for a 2k ring since we got married and gave her a 4K instead. The current lab grown prices are so low right now that I was totally blown away. The ring arrived and it truly was absolutely amazing clarity, and flawless. I was also tight on time and they delivered. Everything about a sight unseen purchase scared me. It was awesome all around.

Reply from Brilliance.com2026-06-19

Hi Edward! Your satisfaction is our top priority and we are so delighted to know that you had great buying experience with us. Thank you so much!

It was more than I expected

It was more than I expected. I wanted to double check the engraving I requested and got response quickly. I had some difficulty with delivery because I wasn't home when they delivered so I changed pick up at a USPS location. They did regular check ins and updates to ensure I got it. Great customer service and very happy with the quality.

Reply from Brilliance.com2026-06-19

We are happy to know that you had great buying experience with us. Thank you for your order, Asia. We can't wait to serve you again in the future!

Fantastic Company!

From beginning to end, Brilliance was a terrific company to buy an engagement ring from. Customer service was excellent and I was given a huge discount at checkout that I did not expect. When there was a slight issue with the diamond I chose, they replaced it with a slightly better one without charging me extra. Communication was also great and I was always made aware of how my ring was doing and where it was. The ring arrived earlier than expected and it was packaged well. And the ring itself was absolutely beautiful! There's literally not a single bad thing I can say about Brilliance. I will definitely be recommending this company to anyone looking for a ring!

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