Engagement rings, wedding rings, diamonds, loose diamonds and diamond jewelry online at Brilliance. Exceptional quality, selection and pricing.Specialties:Women's & Men's Engagement Rings
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Is Brilliance.com legit?
Brilliance.com (www.brilliance.com) has a 4.9 out of 5 rating on OK.one, based on 157 user reviews collected here. It is listed under Shopping & Fashion and its reputation is excellent. Praise is nearly unanimous, with 98% rating it 4 stars or higher; The business has not yet replied to negative reviews; Reviews mostly discuss Product, Quality, Customer service. Last updated 2026-09-04.
What reviewers say
AI generated
Reviewers overwhelmingly had a great experience with this company. Many customers frequently praise the stunning jewelry quality, effortless website navigation, and remarkably affordable pricing compared to other competitors active in the market today. Consumers also note the exceptional customer support and remarkably helpful representatives who guide them patiently throughout the entire custom design and purchasing process.
Some reviewers were not happy with certain physical details, specifically mentioning defective backings or disappointing expectations regarding the actual appearance of custom settings. A few people also experienced frustrating communication issues, noting delayed responses or confusing follow-ups from customer care representatives during their orders.
Auto-generated from all reviews of this business. For reference only.
I was honestly a little skeptical about buying a custom engagement ring online at first. After speaking to a few local jewelers, they warned me I might get ripped off, but that couldn't have been further from the truth. Not only did I have a fantastic customer experience, but the final piece was delivered exactly on time. I actually had to make a slight change to the ring during the process, and the team accommodated it seamlessly with absolutely no extra charge. I couldn't be more satisfied!
Reply from Brilliance.com2026-08-27
Hi Griffin! Your satisfaction is our top priority and we are so delighted to know that you had great buying experience with us. Thank you so much!
The process was super easy. Prices were affordable and it did not take long for a custom quality ring. My ring shipped to me in about 3 and a half weeks.
Reply from Brilliance.com2026-08-27
Thank you for your kind words, Avianne. Your feedback is truly appreciated!
My ring arrived earlier than expected. The cut and the look, that I designed was spot on. I priced the same design with two local jewelers and they were way more priced than what I paid through BRILLIANCE. I received an authorized warranty value with the ring and the price matched what I was quoted by the jewelers. I recommend BRILLIANCE!!! Quality is A+
Reply from Brilliance.com2026-08-27
Thank you for your kind words, Luvell! Your feedback on our diamond is truly appreciated!
I am so pleased with my ring and the purchase process. It’s beautiful and exactly what I wanted. The entire process was slick and easy, and I was surprised by the very high touch customer service. Can’t wait to purchase again.
Reply from Brilliance.com2026-08-27
We are happy to know that you had great buying experience with us. Thank you for your order, DVA. We can't wait to serve you again in the future!
Man, they made the whole process so easy and the one assistant, Kent, really went to the bat for me.
Could not recommend enough. (So far, I have yet to receive my package)
Brilliance has been one of my satisfactory purchases so far this year. Their pricing is great without any sacrifices to quality. The quality is exceptional and the packaging certainly matched that authentic feel. It made for a fantastic gift opening experience. I highly recommend this company if you are looking for the best value and service.
Customer service was great. They made sure I would get the ring in time and communicated well with me. The ring itself was amazing. Great quality and the now-fiancé loves it. Great experience all around, highly recommend. Quality, customer service, price and shipping were all excellent.
I worked with Janet at 9pm at night!! She was absolutely wonderful. I called in regarding my wedding band and she helped walk me through the whole process. Great customer service!
Amazing workmanship on both ring and earrings! Throughout the process someone was reaching out to me to give me constant updates and to also ask of ways they could personalize the order to my liking!
The brilliance website is very easy to use and I liked that they have tools to explain how diamonds are graded on the website. The ring turned out beautiful.
Reply from Brilliance.com2026-08-07
Thank you for taking the time to provide us with your valuable feedback, JT. We are always excited to serve you!
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