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Shopping & Fashion

Brilliance.com

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157 reviews

4.9157 reviews
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About Brilliance.com

Data updated
Website
www.brilliance.com
Category
Shopping & Fashion
Location
United States
Status
Unclaimed
Last 12 months
157 reviews
Replies to negative
0% (0/2)
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About this business

Engagement rings, wedding rings, diamonds, loose diamonds and diamond jewelry online at Brilliance. Exceptional quality, selection and pricing.Specialties:Women's & Men's Engagement Rings

Written by the business, not verified by us.

Is Brilliance.com legit?

Brilliance.com (www.brilliance.com) has a 4.9 out of 5 rating on OK.one, based on 157 user reviews collected here. It is listed under Shopping & Fashion and its reputation is excellent. Praise is nearly unanimous, with 98% rating it 4 stars or higher; The business has not yet replied to negative reviews; Reviews mostly discuss Product, Quality, Customer service. Last updated 2026-09-04.

What reviewers say

AI generated

Reviewers overwhelmingly had a great experience with this company. Many customers frequently praise the stunning jewelry quality, effortless website navigation, and remarkably affordable pricing compared to other competitors active in the market today. Consumers also note the exceptional customer support and remarkably helpful representatives who guide them patiently throughout the entire custom design and purchasing process. Some reviewers were not happy with certain physical details, specifically mentioning defective backings or disappointing expectations regarding the actual appearance of custom settings. A few people also experienced frustrating communication issues, noting delayed responses or confusing follow-ups from customer care representatives during their orders.

Auto-generated from all reviews of this business. For reference only.

What people say

m
millicent grear · 1 review · Experienced 2026-05-20 ·

My ring was amazing and my girlfriend…

My ring was amazing and my girlfriend loved it

C
Christopher Lee · 2 reviews · Experienced 2025-11-06 ·

Excellent company to do business with

Excellent company to do business with. Found a similar ring elsewhere and they were able to get it with the band I wanted. Even was able to match the price. Will choose Brillance for future business. Highly Recommend

R
Red Line Paving LLC · 4 reviews · Experienced 2026-07-15 ·

BEST Company EVER and exceptional rings so Beautiful!

This company is the BEST! The owner made me a lifetime customer when he personally called me two years ago to update me on a BEAUTIFUL engagement ring status. He delivered like he promised. Stand by his word. Just ordered wedding band to match and NOT DISAPPOINTED at all Exceptional Customer Service as well. Beautiful rings!!

K
Kaycee Bush · 4 reviews · Experienced 2026-04-20 ·

I purchased my wedding band to match…

I purchased my wedding band to match with my engagement ring and they are absolutely perfect. I get compliments all the time!

K
Kyle Collins · 1 review · Experienced 2026-05-14 ·

Excellent Service and Quality

We debated between multiple different vendors. The ring we got from Brilliance was better quality than the one we would've gotten elsewhere for the same price. We love it.

j
justin armstrong · 1 review · Experienced 2026-05-15 ·

I had a great experience purchasing an…

I had a great experience purchasing an engagement ring. The entire process was smooth from start to finish, with no issues at all. The ring arrived exactly as described, the quality exceeded my expectations, and it looked even better in person. Shipping was fast, the packaging was secure, and everything was handled professionally. I’m very happy with my purchase and would definitely recommend this company to anyone looking for a quality engagement ring and a hassle-free buying experience.

L
Luca Formento · 1 review · Experienced 2026-02-06 ·

Great Experience

Brilliance provided exceptional service and remarkable quality. The ring I purchased is in great condition, with no visible signs of damage or poor assembly. I’m happy to have chosen Brilliance for the ring that will be on my wife’s finger for the rest of her life.

D
Darien Dunham · 1 review · Experienced 2026-03-09 ·

Wife love the ring she picked…

Wife love the ring she picked and they helped with every step to getting the ring to me!!

J
Jacob · 1 review · Experienced 2026-02-14 ·

Great company and very reasonable prices

C
Christi Wright · 2 reviews · Experienced 2026-02-20 ·

20 year anniversary ring

My husband wanted to replace my engagement ring after 20 years, so he asked for my opinion on what I would like. I found the one I wanted on Brilliance. It was an easy purchase, and the ring arrived beautiful and perfect. I will always love wearing it.

j
josue_bb · 2 reviews · Experienced 2026-02-06 ·

Purchased an earring for my wife

Purchased an earring for my wife. Quality is top notched and the price, a budget friendly is always a win. My wife is happy as the rule say, happy wife, happy life, the product didn’t disappoint. Brilliance thanks for the creation and delivering a fine product.

P
Philip Debellis · 1 review · Experienced 2026-02-06 ·

Terrific experience

Terrific experience. Built the ring online, called in to get some more info and then ordered. Loads of communication on the process of the build. And received it in some great safe packaging. Thanks!

H
H.D · 1 review · Experienced 2026-04-02 ·

From customer service to the delivery…

From customer service to the delivery of the most beautiful engagement ring. We couldn't be happier with the results. Absolutely stunning. Looking forward to our next purchase.

C
Chris S. · 2 reviews · Experienced 2026-02-26 ·

Great All Around

From ordering to talking to customer support, my experience was great! I really am glad I purchased from here - the quality is phenomenal as long as you know what you’re looking for! Research and learn a bit and you’ll get a gorgeous diamond.

R
Ruth Hernandez · 1 review · Experienced 2026-02-13 ·

Wow!!

Wow!! Brilliance really made the experience so easier! The customer service was awesome, shipping was fast, and the ring is beautiful! I had initially chosen the wrong setting/ size and they were able to work with me on fixing those mistakes. The experience felt like I was right there with them picking everything out in person.

I purchased an engagement ring and the…

I purchased an engagement ring and the experience was amazing. Customer service kept me updated the entire time and provided a very personal touch. Oh, and she said yes! The ring is gorgeous.

Reply from Brilliance.com2026-08-27

Hi Nicholas! Thank you for the trust you've placed in us. Best wishes!

I purchased a wedding ring in August…

I purchased a wedding ring in August 2025. My wife receives constant compliments regarding the ring. Total strangers will comment. More importantly is Brilliance customer service. I called recently regarding a couple of issues on the ring. Nothing major, it was loosing some of it's "bling". The customer rep explained to me what was happening, and reminded me about the lifetime warranty, and recommended sending the ring to them a couple times a year for a free clean, and check. I sent the ring in. A couple of weeks later it was sent back. It looked like the first time we took it out of the box. Great ring....great service.

Ghosted by salesman Alan

Update: Jonathon, the owner, reached out to me regarding this issue and he truly did seem genuine in making sure that my experience was better for the wedding band. We are working to get the band design done and I am excited to see the design come to life. My experience in the engagement ring was with Grant who was also great to deal with. I wrote the initial review in frustration and will say that Brilliance has been a great company to work with overall and the quality of there work is amazing. I bought my initial engagement ring with them and the process was great but when I reached out for the wedding band I was put into contact with Alan who initially was responding to my inquiry before promptly ghosting me while trying to get a quote on the band. I touched base to check in and did not get a response. It is frustrating considering that I wanted the set to be from the same dealer but I guess I’ll be taking my business elsewhere.

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