Engagement rings, wedding rings, diamonds, loose diamonds and diamond jewelry online at Brilliance. Exceptional quality, selection and pricing.Specialties:Women's & Men's Engagement Rings
Written by the business, not verified by us.Brilliance.com (www.brilliance.com) has a 4.9 out of 5 rating on OK.one, based on 157 user reviews collected here. It is listed under Shopping & Fashion and its reputation is excellent. Praise is nearly unanimous, with 98% rating it 4 stars or higher; The business has not yet replied to negative reviews; Reviews mostly discuss Product, Quality, Customer service. Last updated 2026-09-04.
Reviewers overwhelmingly had a great experience with this company. Many customers frequently praise the stunning jewelry quality, effortless website navigation, and remarkably affordable pricing compared to other competitors active in the market today. Consumers also note the exceptional customer support and remarkably helpful representatives who guide them patiently throughout the entire custom design and purchasing process. Some reviewers were not happy with certain physical details, specifically mentioning defective backings or disappointing expectations regarding the actual appearance of custom settings. A few people also experienced frustrating communication issues, noting delayed responses or confusing follow-ups from customer care representatives during their orders.
Auto-generated from all reviews of this business. For reference only.Worked with Tom on a necklace for my daughter and her wedding. Tom did a great job offering a fair price and getting me comfortable with a company new to me. Always a concern when making a significant purchase, but good customer service is always appreciated these days.
I’ve never left a negative review before - with ANY company, so for me to take the time and do this speaks volumes. Be very careful when ordering from this company. My first order, they sent the wrong stone so we did an exchange. It takes them 6-8 weeks to fabricate the rings and ship it out. My second stone - correct stone but HORRIBLE quality. I contacted Brilliance that day about the stone. They saw my concerns and agreed the stone was not their “normal” quality….BUT it was too late to exchange it. My 30 days was up. The second stone had no video for me to view so shame on me for trusting a picture. I truly trusted this company with providing me the best quality lab stone. The first ring issue was not my fault and the second stone they sent was like see through glass. I’ve seen better $100 CZ rings. You can literally see the prongs and my finger through the stone. It’s called “windowing” or “empty space”. Very expensive HORRIBLE “certified” stone.
Beautiful items and great service! I love my purchases!
Your feedback makes us very happy, Paulette! Thank you so much for being one of our amazing clients!
I was assisted by Janet Chauhan when I was looking to replace my lost engagement ring. My partner purchased my beautiful ring from Brilliance last year and I unfortunately lost it last week. I was devastated and wanted to replace it immediately so I reached out to Brilliance to see about rebuilding it. I found a diamond that I liked but it was quite expensive and out of my price range. Janet very kindly went out of her way to speak with management and got approval to offer a special reduced price on it which made it affordable for me. I am eternally grateful to her for her compassion and assistance. I can't wait to receive my new ring.
I had a few questions about shipping and went to chat for help. From there I was in contact with Henry. Henry answered all my questions. He also looked over my purchase and gave me insight on details such as color and clarity of the stone I had chosen and even sent me text of some better options. He is now involved in this purchase to insure I receive the ring by the date that I need it delivered. All this done on Saturday and Sunday by phone call and text.
We bought both my engagement ring and my wedding band from Brilliance and I am very happy with both. Shipping was fast and packaging was good. Rings are good quality.
We are so glad to know that you love our product and services. We can't wait to serve you again in the future, Yagmur!
Brilliance made my shopping experience so easy and simple. I was looking to upgrade my wife’s wedding ring set. Navigating Brilliance website was very simple from picking the band to choosing a stone to purchasing. They even stayed in contact with me throughout the whole process of shipping. Their product are top quality and my wife couldn’t be happier with her set. I definitely recommend Brilliance for all your jewelry needs.
The whole process was easy from start to finish. The communication was clear and quick throughout, and the ring arrived in a few weeks after ordering. I was checked in with often throughout the process.
Hi Anthony! Your satisfaction is our top priority and we are so delighted to know that you had great buying experience with us. Thank you so much!
I had an excellent online customer service experience working with Tom while choosing the perfect diamond and setting for my wife. From the beginning, Tom was patient, knowledgeable, responsive, and genuinely helpful throughout the entire process. He took the time to answer my questions, explain the options clearly, and make sure I felt confident in my decision without ever making me feel rushed or pressured. Although I have not received the ring yet, I wanted to recognize the outstanding service Tom provided during the selection and purchase process. Buying something this meaningful online can feel overwhelming, but Tom made the experience smooth, personal, and enjoyable. His professionalism and attention to detail gave me great confidence that I made the right choice.
Hi Darrell! It was our pleasure to assist you throughout the process, and we truly appreciate your trust in us. We look forward to helping you again in the future!
Engagement ring came out perfect, she loves it.
That is perfect! Thank you so much your support!
I went through brilliance to purchase my seven year anniversary present and Santiago helped me every step of the way he gave me all my options. Listened to my needs and really nailed it. I am so happy with my diamond and my setting. Customer service was top-notch. Quality is phenomenal. I will definitely be back.
From customer support, to ordering and shipping, to the finished product the whole process was a breeze. The ring turned out fantastic and my now fiancé was extremely happy with the ring. Would recommend to anyone!
Thank you for your kind words, Andrew. Your feedback is truly appreciated!
Amazing support, helpful and informative from start to finish.
Thank you for your kind words, Tyler. Your feedback is truly appreciated!
if you’re seeing this review, DO IT!!! i am beyond satisfied and AMAZED with my rings. i got the channel solitaire bridal set and my eyes can’t believe what they are seeing. it’s the most beautiful thing i have ever layed my eyes on. white gold, 1.5 ct diamond and i couldn’t be happier. i ordered on may 20th and received on june 15th. had some issues with fedex but that’s not on Brilliance.com, their customer service is amazing too. order the ring yall, you won’t be disappointed
Thank you for your kind words, Emily. Your feedback is truly appreciated!
Tom was AMAZING to work with. I love Brilliance. they truly go above and beyond.
That is perfect! Thank you so much your support!
Process was extremely simple and easy. Customer service was outstanding. I worked with Alan over a period of about 6 weeks. He was always patient and there was no pressure.
Thank you for your recent purchase, Jon! We are thrilled to have had the chance to provide you with the best customer service and your satisfaction is very important to us.
Simple, seamless, stress free. When I called for a rush, the support team actually was able to provide a bigger/better diamond for the same price to get the ring delivered to me on time. So grateful to the Brilliance team!
We are happy to know that you had great buying experience with us. Thank you for choosing Brilliance!
Gorgeous Ring! I couldn’t be happier with this purchase. The ring is stunning, beautifully crafted, and looks amazing when worn. It’s even better in person than in the pictures. Truly pleased with it! Also the staff is really nice and help me a lot and gave me updates during the whole process.
We are happy to know that you had great buying experience with us. Thank you for your order, Ricardo. We can't wait to serve you again in the future!
I ordered a custom engagement ring and I was blown away upon receiving it, it’s absolutely beautiful and stunning the whole team did a amazing job getting it done on time and getting it shipped out fast received it on the day they said it would be here I’m soo happy my fiancé love it almost made her cry I’m soo happy I found a place that goes above and beyond to make the customer happy if I could give a 10 star I would order from them you will not be disappointed thanks again I will always shop here moving forward for any jewelry or upgrades
We are happy to know that you had great buying experience with us. Thank you for your order, Daniel. We can't wait to serve you again in the future!
My experience with Brilliance was fantastic from start to finish! Peter was an excellent source of knowledge. My ring arrived today and it is so beautiful! I am beyond happy! I can’t stop staring at it!
That is perfect! Thank you for choosing us, Kim!
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