Design online custom t-shirts, other apparel and promotional products. Featuring high quality t-shirt printing and thousands of t-shirt design ideas. Free shipping, live help and no minimums.
Custom Ink (www.customink.com) has a 4.3 out of 5 rating on OK.one, based on 190 user reviews collected here. It is listed under Shopping & Fashion and its reputation is good. 80% of reviews are 4 stars or higher and 8% are 1 star; The business has replied to 100% of negative reviews; Reviews mostly discuss Product, Quality, User experience. Last updated 2026-08-11.
Reviewers overwhelmingly had a great experience with this company. Customers frequently highlight how easy it is to use the online design tools to create personalized apparel and promotional items. People are also very pleased with the impressive print clarity and the high quality of the materials used. Many buyers mention receiving their packages ahead of schedule and appreciate the responsive assistance provided. Some reviewers were not happy with the sizing, noting that certain garments felt too tight or poorly proportioned. A small group of consumers also reported unexpected shipping delays or minor flaws like uncentered designs on products.
Auto-generated from all reviews of this business. For reference only.Design looked great! Shipping was perfect always a pleasure using Custom Ink!!!
Hi Christopher, Thank you for sharing your experience with us! We are glad to hear that you loved how your design turned out and that your order arrived on schedule. -Christie, Quality Assurance Manager
Our product arrived quickly and the shirts looked good.
Hi Terry, Thank you for sharing your experience! We're glad to hear that your order arrived quickly and that you were happy with how the shirts turned out. -Christie, Quality Assurance Manager
It was easy to design the shirt and I came in a few days. I wasn't happy with the design I wanted because it looked very block on the t shirt, so I used your AI feature to design one. It's OK.
Hi Tangie, Thank you for sharing your experience with us! We appreciate your feedback on our design lab and are glad the order arrived quickly. -Christie, Quality Assurance Manager
Hi James, Thank you for taking the time to share your feedback with us. We're delighted to hear that you had a great experience with our service and processing time. -Christie, Quality Assurance Manager
Shirt was printed great, image and colors just as I wanted them like the photo I sent. Shirt size was a great fit too.
Hi Michael, Thank you so much for sharing your feedback with us. We are so glad to hear that you are happy with the fit of your shirt and that the colors turned out exactly like your photo. -Christie, Quality Assurance Manager
My custom shirts came out PERFECT!! The quality and the printing were 1st class. I am very excited for my sister's 40th birthday surprise!
Hi Megan, Thank you so much for sharing your feedback, and we are absolutely delighted to hear that your shirts turned out perfect! Happy birthday to your sister! -Christie, Quality Assurance Manager
Everything happened so fast. Speed is why 5 stars
Hi Brad, Thank you so much for the five-star review and for sharing your experience. We are glad to hear that our fast turnaround time and speedy service hit the mark for you! -Christie, Quality Assurance Manager
Always amazing customer service, quality is amazing.
Hi Stevie, Thank you so much for sharing your wonderful feedback with us! We are glad to hear that you consistently receive amazing customer service and are happy with the quality of your items. -Christie, Quality Assurance Manager
Great quality and ordering. A bit pricy but the print quality is great.
Hi Jim, Thank you so much for taking the time to share your review. We are happy to hear you enjoyed the ordering process and the print quality, and we appreciate your honest feedback regarding our pricing. -Christie, Quality Assurance Manager
The website is very user-friendly, which makes ordering super easy. The order came before the estimated shipping date.
Hi there, Thank you so much for sharing your feedback about your ordering experience. We are glad to hear that you found our design lab user-friendly and that your order arrived ahead of schedule. -Christie, Quality Assurance Manager
It was clear and easy to use. The products came out perfectly.
Hi Jessica, Thank you so much for your review and for sharing your experience. We are glad to hear that you found our website easy to use, and that your shirts turned out perfectly. -Christie, Quality Assurance Manager
Hi Scott, Thank you so much for taking the time to leave a review. We are absolutely delighted to hear that you received great service and that your new hat is awesome! -Christie, Quality Assurance Manager
My experience was great because I could actually communicate with a live person.
Hi Stephen, Thank you so much for taking the time to share your experience with us. We are so glad you were able to easily connect and communicate with our team. -Christie, Quality Assurance Manager
The shirts look great. I had made the design years ago and reordered them a couple of weeks ago. I should have changed some of the colors on the shirt since my original color of shirt had been discontinued. The shirt design didn’t show up as well on the new shirt color. I had some trouble ordering because the only access was to children sizes. I used the help button and was helped and ended up ordering the correct amount and size through the woman that was helping me.
Hi Penny, Thank you for taking the time to share your feedback, we are so glad our team was able to assist you in getting the correct sizes ordered. We really appreciate your notes regarding the shirt color contrast and are happy to hear that the final prints turned out great. -Christie, Quality Assurance Manager
Bags are well made and look great! They were delivered within the timeframe promised.
I ordered 1 t shirt on july 3rd, I cant even track the order! When I try to the site it says we're slow processing you order tracking come back in few minutes and same over and over for 7 days! Never again, luckily I ordered only one 1 to check. I hope I'll get the t shirt I paid for in few months... NEVER AGAIN!
Hi Jonas, Thank you for sharing your feedback, we incredibly sorry for the frustration with the website. Please share your order information so we can investigate what is causing this and get you an update immediately. -Christie, Quality Assurance Manager
Hi there, Thank you for your feedback, we sincerely apologize for the faded logo on your items. Our records show we've placed a replacement order to make this right. Certainly let us know if you have any other concerns. -Christie, Quality Assurance Manager
Easy to work with, and easy communication
Hi Angela, Thank you so much for taking the time to share your feedback. We are delighted to hear that you found our team easy to work and communicate with throughout your experience. -Christie, Quality Assurance Manager
Look at my acct, I have used you so much, but deliver times are just not acceptable for future orders
Hi Charles, Thank you for sharing your feedback. As discussed in our recent email conversation, we are glad your order was able to deliver two days ahead of your estimated delivery date. We always want to get your gear to you as quickly as possible, so please keep in mind that we do offer expedited shipping options for any of your future orders. -Christie, Quality Assurance Manager
I used this company twice. The first time, I did receive a good product. However, the company was not entirely easy to deal with. They would put my order on hold for copy right issues. I understand that since I had put something related to a college in my design. However, when they place your order on hold, they don't let you know. You have to figure it out. The second time I tried to use them, they cancelled my order without letting me know. When I finally figured that out and inquired why, they said it was because they deemed my order fraudulent. I tried to work with them to move they order forward, but they made it very difficult so I ultimately just cancelled my order. In summary, this company is just difficult to deal with.
Hi Brian, Thank you for sharing your feedback, we sincerely apologize for the frustration. We would like to look directly into what happened here, so please let us know your order information or reach out to us at your earliest convenience. -Christie, Quality Assurance Manager
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