Design online custom t-shirts, other apparel and promotional products. Featuring high quality t-shirt printing and thousands of t-shirt design ideas. Free shipping, live help and no minimums.
Custom Ink (www.customink.com) has a 4.3 out of 5 rating on OK.one, based on 190 user reviews collected here. It is listed under Shopping & Fashion and its reputation is good. 80% of reviews are 4 stars or higher and 8% are 1 star; The business has replied to 100% of negative reviews; Reviews mostly discuss Product, Quality, User experience. Last updated 2026-08-11.
Reviewers overwhelmingly had a great experience with this company. Customers frequently highlight how easy it is to use the online design tools to create personalized apparel and promotional items. People are also very pleased with the impressive print clarity and the high quality of the materials used. Many buyers mention receiving their packages ahead of schedule and appreciate the responsive assistance provided. Some reviewers were not happy with the sizing, noting that certain garments felt too tight or poorly proportioned. A small group of consumers also reported unexpected shipping delays or minor flaws like uncentered designs on products.
Auto-generated from all reviews of this business. For reference only.Overall excellent experience, from start to finish. Best selection of tees to choose from. Excellent printing, and high-quality shirts.
Hi Alex, Thank you so much for taking the time to write such a wonderful review about your experience. We are glad to hear that you loved our selection and were pleased with the shirts. -Christie, Quality Assurance Manager
Hi Carolyn, Thank you so much for sharing your feedback with us! We are glad to hear that your shirts arrived quickly and that you are happy with the quality. -Christie, Quality Assurance Manager
Custom service to get the best product within price we needed.
Hi Olivia, Thank you so much for taking the time to leave this wonderful feedback. We are delighted that we could help you find the perfect product while staying within your budget. -Christie, Quality Assurance Manager
Easy and fun to order, quality goods, great customer service
Hi Michael, Thank you so much for the wonderful review and for sharing your experience with us. We are so glad to hear you found the ordering process fun and that you are happy with both our customer service and the quality of your aprons. -Christie, Quality Assurance Manager
Cole was wonderful in customer service and helped me create a design with our hockey team logo and the US flag at no additional cost to me! I really appreciated his quick assistance and timely feedback and the t shirts and sweatshirts turned out great!
Hi Kathleen, Thank you so much for sharing your wonderful experience with us! We are so happy to hear that your shirts turned out great, and we will be sure to pass along your fantastic feedback to Cole for his assistance. -Christie, Quality Assurance Manager
Great experience working with them, online design and ordering was super easy, delivery was fast.
Hi Jared, Thank you so much for sharing your feedback with us! We are glad to hear that using our design lab was a breeze and that your order arrived so quickly. -Christie, Quality Assurance Manager
We've been ordering from Custom Ink since weopened our business and rely on them to produce quality items. Always very pleased with results.
Hi there, Thank you so much for your continued business and for trusting us to supply your company's gear since day one! We are incredibly grateful for your loyalty and are so happy to hear that you are always pleased with our quality. -Christie, Quality Assurance Manager
poor quality. Paid for rush service which wasn't honored - item came late.
Hi Darren, Thank you for taking the time to share your feedback, we sincerely apologize for the delay while one of your orders was in transit. We see that we have refunded the rush fee, but we would love to hear what quality issues you experienced. -Christie, Quality Assurance Manager
I like the quick turnaround time. The logo embroidery was great. I’m not too pleased with the quality of the caps however. They looked great in pictures. However, upon receiving them, they looked unflattering and the shape didn’t look right.
Hi Robert, Thank you for taking the time to share your feedback, and we are glad you were pleased with the quick turnaround and the embroidery quality. We are sorry to hear that the fit of the caps did not meet your expectations. We reached out via email last week, and we hope to hear back from you so we can make this right. -Christie, Quality Assurance Manager
Some of the (50) bags I ordered had the logo printed slightly warped, or not entirely parallel with the bottom of the bags. Also, compared to a previous order of the same bags, the white ink looked slightly less opaque (read: white).
Hi Henry, Thank you for your feedback, we sincerely apologize for the issues with the print. We previously reached out to you via email to help resolve this, please reply to us at your earliest convenience so we can make things right. -Christie, Quality Assurance Manager
Hi Richard, Thank you so much for sharing your experience with us! We are glad to hear that your shirts arrived quickly and that the print quality met your expectations. -Christie, Quality Assurance Manager
Hi Elliott, Thank you so much for taking the time to write a review. We are happy to hear that our shipping process was both easy and quick for you. -Christie, Quality Assurance Manager
The shirts turned out great! Another easy transaction with Custom Ink.
Hi Eric, Thank you so much for sharing your experience and for your continued business with us. We are absolutely delighted to hear that the shirts turned out great and that you had another seamless transaction! -Christie, Quality Assurance Manager
Sent an inquiry to get a proof of art work prior to printing. Never got a response. I wanted the artwork at the front of the shirt to remove white background but they printed as is. The design at the back is not centered. Product looks like a DIY home project
Hi Reynold, Thank you for your valuable feedback, we are truly sorry that your shirts did not meet your expectations. We sent an email to you recently to help resolve this, so please check your inbox or spam folder whenever you have a moment to reply. -Christie, Quality Assurance Manager
We are beyond thrilled with our Custom Ink experience! The website was so easy to navigate, customer service was exceptional, I appreciated getting a proof of our design and the end product of our Adams Pigment dyed embroidered logo caps in Poppy & Royal exceeded our expectations. The embroidery came out exactly like my JPEG loaded design. The quality is superb, the delivery was quick (we ordered expedited service) and the caps came in 2 weeks. Shout out to sales rep Bryce at the Bethesda, MD office whose expertise was truly appreciated! Thank you Custom Ink!
Hi there, Thank you so much for sharing your wonderful experience with us! We are incredibly happy to hear that you loved using our design lab and that the hats exceeded your expectations. We will be sure to pass your fantastic feedback along to Bryce for his support. -Christie, Quality Assurance Manager
The products look great! They came in faster than expected and they look just like the photos that were sent over for approval.
Hi there, Thank you so much for sharing your feedback with us! We are absolutely delighted to hear that your order arrived ahead of schedule and that the can coolers perfectly matched your approval proofs. -Christie, Quality Assurance Manager
The products were great and were true to size.
Hi Matthew, Thank you so much for taking the time to share your feedback. We are absolutely delighted to hear that you loved the shirts. -Christie, Quality Assurance Manager
I loved how easy it was to design my product, no complaints other than a small typo that I was hoping your software / order analysts would have seen. Need to know if there’s any possible compensation
Hi Ryan, Thank you for your feedback, and we are so glad you had a wonderful experience using our design lab to create your shirts! After looking into this, our records show that the order containing the typo was actually placed with another company, but we truly appreciate your business and hope to work with you again. -Christie, Quality Assurance Manager
The design was simple. Placed group order. Everyone paid. The day before they were supposed to be here custom ink canceled the order claiming i never submitted the order. But it was already paid for. No one reached out to me. Ill have my shirts made elsewhere.
Hi Keith, Thank you for bringing this to our attention. Please let us know your order number or email address so we can immediately look into this for you. -Christie, Quality Assurance Manager
Very helpful. Easy to work with personnel assistance. Great product and service.
Hi Tom, Thank you so much for taking the time to share your feedback with us. We are delighted to hear you received great service and will certainly pass your kind words along to the personnel who assisted you. -Christie, Quality Assurance Manager
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