The Home Depot (www.homedepot.com) has a 1.8 out of 5 rating on OK.one, based on 201 user reviews collected here. It is listed under Home Services and its reputation is poor. 77% of reviews are 1 star, a relatively high share; The business has not yet replied to negative reviews; Reviews mostly discuss Product, Customer service. Last updated 2026-08-28.
Most reviewers were let down by their experience overall. A general feeling amongst customers points to substandard customer service and significant issues with delivery logistics. Many consumers recounted difficulties with interactions, such as extended hold times, being hung up on, or receiving disrespectful treatment from staff and management. Conversely, a small portion of people felt that certain employees provided exceptional assistance and knowledge, going above and beyond for the shopper's needs. Some reviewers experienced timely and efficient deliveries, or found store associates genuinely helpful with product guidance. Conversely, other individuals pointed out problems like receiving damaged appliances, instances where delivery drivers left items inappropriately, or receiving inaccurate items after ordering online.
Auto-generated from all reviews of this business. For reference only.I had vinyl flooring installed in my kitchen. All of the material did not show up with the installer. He had to go back to Home Depot to get it. Did not complete the job and said someone will come back Monday to do it. I had an estimate performed and paid for the job up front. Totally unprofessional conduct on the part of Home Depot and the installer.
DO NOT USE HOME DEPOT DELIVERIES. They have changed our delivery date 3 times and the item needs a signature. So, I have changed my schedule and taken time off of work to accommodate this delivery. I still do not have it. Home depot does not value its customers' time. There is zero lack of accountability and respect. After countless phone calls, emails and chats online, I still do not have a solution nor am i confident in any of the accuracy of any of the conversations from anyone I have spoken to. BEWARE!!!! DO NOT USE HOME DEPOT! There are plenty of other options out there!
I purchased a Vigoro drop spreader (Model #VDS2026). This product broke on its very FIRST use. I wasn’t even able to finish fertilizing my lawn before the mechanism failed. The part that broke appears to be a pin that holds the cable in place. While I was fertilizing, the cable suddenly became slack and the spreader stopped functioning entirely. I contacted the number list on the owner’s manual and supplied pictures. I was told someone would contact me within two days, but still waiting.
The website has been unusably slow for years. How are they not bankrupt with such a terrible website.
Wait Times, telephone hang ups, no resolution to simple payment issues that are with Home Depot.
I have had wonderful service from Armando at the Home Depot Victorville, Plumbing section. On several occasions, he has helped me find needed parts for my projects at home. I was able to repair my outdoor pool fountain with his help to find items that would fit my needs. He has always been courteous and respectful, which, as a retired person, I appreciate very much.
The Home Depot online service to order anything online is absolutely ridiculous they are turning customers away I'm not going to beg Home Depot to take my money I will go to Amazon you can forget me shopping at Home Depot ever again
Store 527 fair avenue san antonio tx I want to recognize Margarita at Home Depot for her outstanding customer service. Even though it wasn't her department, she immediately stepped in to help me with a smile and a positive attitude. She was kind, patient, knowledgeable, and made sure I found exactly what I needed. It's rare to meet someone who goes above and beyond to help a customer without hesitation. Thank you, Margarita, for your professionalism, dedication, and exceptional service. Home Depot is lucky to have an employee like you! Thank you very much 😀
I ordered a 24” Big Joe Kanado Grill. Woke up the next morning and received an email that they were processing an 18” Kamoda Grill. I went to the Home Depot App and cancelled. I received an email that they had received the cancellation request and that I would receive an email with their decision. I went to my local Home Depot, showed them where I had ordered the 24”Big Joe July 4 special, they called and was told that I would have to receive it and then stat a return. It was still processing. I went ahead and bought the 24” Big Joe that I had bought the night before, but ordered it delivered to the local store instead of my home. Just received confirmation that my ‘order’, the 18” could not be cancelled. There is no place in the app for wrong merchandise sent. This is a wake up call for me and any else that I know to not trust even the ‘website’ on Home Depot. I’m 89 years old and will have to try and return a heavy grill and fight exorbitant shipping fees. Already knew to never use their card again, but now to just not buy from them. July 8th 18” Kamoda Joe out for delivery this morning. I was finally able to talk to a Lady with an Indian accent, explained to her what went on, she recapped what I had told and asked me to verify accuracy, and I did. She proceeded to refund the total amount to my card and cancel delivery. Wonderful and proficient employee. Thank you.
I would give ZERO stars if I could! I ordered a Ryobi string trimmer on a Monday. Website showed that several of these were in stock locally, and over a thousand were available for next day delivery. My delivery, according to Home Depot, was 'skipped'. I called customer service, and was assured I would recieve my trimmer the next day (Wednesday) After 10 pm on Tuesday, I recieved an email saying my order was CANCELLED and that it would take several days to process my refund back to the card I had chosen to use. This is akin to bait and switch. This company will be able to use MY money for however many days, and meanwhile I do not have the items I was PROMISED for next-day delivery.
I went to the website to order a ryobi pruning saw for $69.00, free delivery to my home. Then I remembered I also needed a bag of manure, cost $6.47 under the item it says free delivery. So I added it to my cart, then was being charged $79 delivery fee for adding that one item. I called online customer support to find out why and that was a total waste of my time!!! He did not offer me any help. He told me to go to the store and pick it up, Well WTF why would I want to do that???I told the rep I would just cancel my whole order and go to Lowes! So deleted all of the items in my cart and I am done with this kind of business. Lowes doesn't treat me this way. I am done shopping at this horrible business!!! Home depot does not care about it's customers, I am reading all of the 1 star reviews and there is never a response from the company!
Paid Home Depot over $2,400. Waited all day for delivery based on window they provided. They delivers washer/dryer combined unit, but not the base to elevate unit. Did not install or hook up unit. In garage and awaiting resolution: Ken Parker
Home Depot online is the worst, I have been trying to return 3 defective items for over two months. The Hub group is a complete disaster. They lie to you and promise they will pick up items and you miss work and they never show. The worst customer service.
450 dollar return was sent to somone else card number. That’s what I’m being told no one can help me and no one can tell me were my $ is they stole my $
 Bought a raised gardening bed for my wife’s birthday. It came in, and I put it together in less than a week. One of the wheels broke after she had planted plants and put soil in the raised garden bed. I filed a claim and the person I spoke to told me that they would replace the garden bed. I told them that it was already put together and that it had flowers in it or plants and they told me to call a number for who supplied the raised garden bed. I’ve tried that three times and all I get is recording they never call me back even though Home Depot said they were replace the garden bed to me. That’s not sufficient when all I need is a wheel. In my opinion, their customer service is terrible. Makes me rethink dealing with Home Depot in the future. 7/13 - well I called the San Diego number that Home Depot gave me again. Got a recording left my name and telephone number. This is the fourth time I’ve called still have never received a phone call back from him. We’ll never buy anything from Home Depot again they are not very customer friendly.  7/17 - well I’m not sure anything is happening haven’t heard a word. One suggestion I have is never ever deal with Home Depot. I started looking at there ratings and they aren’t very good. Poor would be a better explanation. 7/18 Well another wheel broke today. I guess that’s expected from Home Depot. Still waiting on replacement wheel. 7/25 As usual still no resolution or replacement. 8/1 Go figure, still no resolution 8/8 Still no resolution 8/15 Still no resolution, we have written off Home Depot.
7/1/26 1pm Freeport, NY: I was shopping outside in plants, 3 racks of mismatched flowers and plants that were on the sales floor. I found several that could be saved. I had to speak with a Mgr about a markdown. I was told they don't give markdown on plants, then why the hell are these racks still on the floor at 1pm. They should've been brought to receiving for the dumpster. Think I'll shop at Lowes!! Very disorganized at this location!!
Went in to return an item and was harassed and made a fool of by an employee. Over a simply return
Bad, bad, bad. Do not use their online order service. My order was delivered to the wrong address. I called the store it came from, and they claimed they "didn't have my building number," which was nonsense. The building number was on the order. This was the Home Depot in West Niles, Illinois. Anyway, at their direction, I called an 800 number for their online order center. The online order center said the only thing they could do was give me a refund; they started a case for me, and generated a case number, but they said I had to call the store back in order to get the refund. I called the store back and had a bad connection with someone, coming from their end. I had to speak at the top of my lungs to explain the situation. They did say they would issue me a refund. I'm crossing my fingers, hoping it comes through. Apparently, the store had discretion over this and could have denied me the refund if it had wanted to. I cannot believe this store couldn't just deliver a replacement product to me. They had plenty in stock, according to the website. What a runaround.
Ordered online, original date said delivery by 6/30. Then changed to 7/3. 7/4 said the package is at a facility 20 minutes from me but somehow the new deliver date is 7/6??? Ridiculous, never ordering again.
I wish that I had read the reviews before buying something from Home Depot. %80 negative reviews sounds about right. Horrible store. I wanted to cancel an order that hadn't left the warehouse yet but customer service said that I'd have to wait until it was delivered and then I could send it back. Stupid. When you have to have UPS pick up something it means waiting all day by the door because if you don't see them pull up and meet them at the door then you get a notice that says missed you. Even though I had a sign on my door that said I'M HOME. I HAVE A PICKUP. PLEASE KNOCK. The UPS person left a "missed you note". I called Home Depot "customer service" and they were as useless as ever. They also have the dumbest AI possible. I had to call UPS 10 times because their online "artificial intelligence" is beyond useless and infuriating. I bought the item that I returned to Home Depot from Lowe's. Lowe's is a much better store than Home Depot.
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