The Home Depot (www.homedepot.com) has a 1.8 out of 5 rating on OK.one, based on 201 user reviews collected here. It is listed under Home Services and its reputation is poor. 77% of reviews are 1 star, a relatively high share; The business has not yet replied to negative reviews; Reviews mostly discuss Product, Customer service. Last updated 2026-08-28.
What reviewers say
AI generated
Most reviewers were let down by their experience overall. A general feeling amongst customers points to substandard customer service and significant issues with delivery logistics. Many consumers recounted difficulties with interactions, such as extended hold times, being hung up on, or receiving disrespectful treatment from staff and management.
Conversely, a small portion of people felt that certain employees provided exceptional assistance and knowledge, going above and beyond for the shopper's needs. Some reviewers experienced timely and efficient deliveries, or found store associates genuinely helpful with product guidance. Conversely, other individuals pointed out problems like receiving damaged appliances, instances where delivery drivers left items inappropriately, or receiving inaccurate items after ordering online.
Auto-generated from all reviews of this business. For reference only.
Whatever you do, do not trust Home Depot / Character Door / RFInstallations for your door needs. They are not trustworthy and will lie to cover their own butts to get past the warranty period just to leave you high and dry with bad installations and having to pay for your own repairs. The people they to trouble shoot concerns really have no experience in what to look for. They misrepresent the findings in order to not pay for damages to personal property they caused.
STAY AWAY ESPECIALLY IF IN TENNESSEE
Call and make sure there will be someone to help you or you will be wasting your time
You could have at least one person in each department to help customers.
Came in to buy quartz counter tops and there was no one that knew how to do it, so they wanted me to make an appointment and come all the way back in a one ton diesel truck and that makes me feel like my time is not important.
The guy in the paint dept at 6pm was great!
I was paying bills one evening, and the bill for Home Depot was paid in full as I aways do. But it turns out it was after midnight. So they charged me a late fee. This is CitiBank, and so I suppose I should write a review of them. They absolutely refused to dismiss the late fee on my phone call. They told me I had to pay. So I canceled my card. Now I have no way to pay the late fee. I can still get into my canceled account online, but it will not accept payments. This is so frustrating.
Sometimes you get such bad service that you wonder how a place stays in business, but you usually don’t equate that to Home Depot. You shop at Home Depot because you know that if you have a problem they are going to make it right, but the Home Depot in Texarkana didn’t make it right, and didn’t even follow Home Depot’s return policy. Tried to return a lawn tractor the day after I purchased it after I found it was leaking oil. Home Depot website clearly says tractors can be returned up to 30 days after purchase, but they would not exchange it and would not refund it. Called the HD main line and they called the Texarkana store and indicated I could return it if I cleaned up the oil (which was weird). I was transferred to the store and explained the situation and was asked if I wanted to talk to the manager. In a last act of cowardice the manager would not take my call but I was disconnected. Extremely disappointed and I’m done with Home Depot. I guess be careful what you buy there because regardless of HD’s return policy Texarkana may or may not accept the return and make it right.
Horrible horrible company, to buy from, to support, to work for, or anything. Their employees are miserable, overworked, underpaid, and deserve so much better from a billion dollar company. The management is so irresponsible and inconsiderate. They don’t know who they are hiring and they don’t know anyone’s value. They just have random people all around doing unsafe things and not knowing what their job description is. Also only strict on law required training, they could not care any less about safety and job department training.
Delta Mechanical is a horrible sub contractor looking to take advantage of Home Depot customers.
Technician was very friendly but the company he works for is very expensive and ridiculous in their pricing for flange repair. I was charged for replacing a flange on two toilets he was already replacing the toilets. So with toilets already out the repair took about 15 minutes and the part is about $10 . His company charged $350 dollars for this job. They were already charging $620 labor to replace 2 toilets. That’s $970 for 2 hours work. He and Delta Mechanical would not listen, this part fails on most toilets so I’m sure it is common practice for Delta Mechanical to pull this price gouge on most toilet installation.
“caveat emptor”
Warning to Consumers: Home Depot Delivery Damage, Driver Bullying, and Unfair Insurance Releases by Sedgwick - their insurer
I am sharing my experience to warn other consumers about the severe risks of using Home Depot’s delivery services and their third-party insurers.
The Incident: A Home Depot delivery driver failed to deliver the items I purchased, caused physical damage to my home, arrived angry and belligerent hours before the allotted delivery time and engaged in bullying and threatening behavior during the interaction.
The Claims Process: Home Depot’s insurance provider - Sedgwick attempted to heavily low-ball our property damage claim.
Deceptive Legal Tactics: Home Depot’s insurer Sedgwick pressured us to sign their standard release form that falsely classifies any quickly settled legitimate property damage case as a "nuisance claim." The contract contains strict "gag clauses" designed to stop consumers from posting online or telling others about the incident.
Do not trust Home Depot’s delivery network. If their drivers damage your property, their insurance process is designed to minimize their liability and silence affected homeowners so other homeowners will continue to buy their products and delivery services without being aware of the risk.
Roanoke, Texas. You only had 3 gas cook tops on display. All the most expensive! The dishwashers were not screws in and so the doors were very hard to open. The sales lady was nice. I can’t buy anything if you don’t have it for me to see. No choices. No more discount on appliances for military.Shame on you!
**1 Star**
We purchased a $1,200 Ninja BBQ from HomeDepot.com. After three delivery delays, we received a text saying it would arrive in 10 minutes. An hour later, the website showed it as delivered, but it never arrived.
The delivery photo was clearly not our house. My wife then spent 90 minutes on the phone being treated as though she was lying or trying to keep the BBQ while requesting a refund. Home Depot refused to compare the photo with our previous deliveries, which would have confirmed it was the wrong address.
When I called back, they offered to resend it with no expedited shipping, discount, or meaningful apology.
Home Depot’s delivery company lost a $1,200 product, yet we were treated like the thieves. Completely unacceptable customer service.
First poor customer service and bad productlet me start by saying I gave 1…
First let me start by saying I gave 1 star because 0 stars was not an option. I purchased a Hampton bay ceiling fan, and took me 2 trips to Home depot because there was no one available to help even though help was asked for multiple times. Oiad a contractor to come to my house and install it, since HD doesn't install fans they only refer you to local contractors which I can do myself. anyway the light kit did not work and I had to have the contractor take the entire ceiling fan down and drag it back to the store instead of just swapping out the light kit. now I have a hole in my ceiling with dangling wires until I have to pay the contractor again to come back and install again. when I called the Ohio Township store Eli, was very rude and unhelpful., no apologies or anything basically tough luck. DO NOT RECOMMEND HD for anything. no employees to help in store and rude managers on the phone.also called their 1800HD Number to be told they only handle online orders. when I returned the fan The return counter was closed and I had to drag it farther to the service desk where I was interrogated by the cashier probably barely 18 years old and some random other guy comes over and starts looking at the wires and poking around the fan , never said anything to me. went back to get a new one and again no one to help anywhere..
I bought a Dwalt mower in Home Depot jun30 2025 after 11 months that mower was not working and Dwalt company recommended one place to repair that mower and I paid $63.42 because they said was no changed any part and the warranty was not considered .how is possible if the warranty of labor and part is 1 year.I think that company has to return my money .I would like Home Depot help me.
Purchased an expensive A/C Unit and it was delivered all bent & banged up like as if it was rolled down a flight of stairs. Called Home Depot & they had UPS pick it up yesterday. Today I called & was told I wont get a credit for 4 or 5 days. So now by the time I get my money back to purchase another one half the summer will be over.
I should have bought it from Amazon since they issue the credit as soon as a defective item is picked up, they don't punish the customer! Shame on you HD!
I went to pick up one of my orders including two different boxes two weeks ago from Home Depot on Rosco Blvd. Due to some minor damages to one of the boxes, I rejected the pick up. the person in customer service named Veronika paged the responsible department and both were trying to check available stocks in different Aisles. Finally they came up with a solution that made me happy. Thank you guys for the time you spent on my case.
For product and customer service.
2 weeks ago, my husband went to rent a trencher because our neighbors are building a fence and making us fix the crossover of our sprinklers. After only 2 hours, and having put our own gasoline into the tool, he found it was dysfunctional. The cord would rip out, it would die after a few minutes of use, and it hurt his hand. He attempted to return it and obtain a refund for the poor performance. The representative acknowledged that that particular tool was 'on its way out' but only gave $50 back, not offering any credit and claiming the manager was not onsite for escalation. Home Depot stole $250 from us!
Our project remains unfinished for a couple months and our lawn is now dead.
Never buying online Home Depot order again. The freight service they use is beyond terrible. I was given a defective loveseat I cannot put together. I am on my fourth time rescheduling with Hub Group to get it picked up so I can get my refund and buy somewhere else. They either cancel or are no shows and no call. Worst customer service. They expect us to keep taking off work and waiting for no one to show up! Why is Home Depot even associated with such an unprofessional company it is making Home Depot look terrible.
Nothing like some bad ROADIE driver delivering a very sensitive order to wrong house. And the neighbors took the item too. But this is mainly on Home Depot. Custoner support of phone tells you to call the store and when you call the store they say they can't help.
Home Depot, please update your online order experience. I changed the zip code closest to my home and ordered my wife’s birthday present. I had to cancel because the order would be delivered to a store 850 miles away so I cancelled the order. I won’t bother anymore. SMH
I’ve been waiting on a package for four days that has been in four different states. It went from Georgia to Ohio to Kentucky to Tennessee and then back to Georgia and now back in Tennessee I live in Tennessee so this is the third time it has been in my state and now I received a text message saying that my package is delayed 1 to 5 days. This will be the last time I ordered from Home Depot.
Had problems with delivery's in the past .
Decided to try again with a washing machine .
Excellent communication and delivery .
I believe they are trying .
Delivery came out of Colorado Springs in a Home Depot truck
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