We are making the mid-century furniture Icons available and affordable once again by eliminating all middle men and producing all products in our own factory.
Written by the business, not verified by us.
Is Interior Icons legit?
Interior Icons (www.interioricons.com) has a 3.2 out of 5 rating on OK.one, based on 101 user reviews collected here. It is listed under Home & Garden and its reputation is mixed. Opinions are polarized: 54% rate it 4 stars or higher while 42% give 1 star; The business has replied to 100% of negative reviews; Reviews mostly discuss Product, Customer service, Quality. Last updated 2026-08-12.
What reviewers say
AI generated
Most reviewers were somewhat happy with their experience overall. Consumers frequently appreciate the attractive furniture quality and find the ordering process straightforward and simple. Many people highlight helpful support interactions, noting that representatives respond promptly and resolve issues effectively when needed. Buyers often mention that items arrive well-packaged and match their expectations for stylish home decor.
Some reviewers were not happy with long delivery delays, unexpected timeline shifts, and extended waiting times. Customers also reported receiving damaged items, missing parts, or encountering unresponsive service teams during disputes. Several buyers expressed frustration regarding strict return policies and expensive shipping fees charged for deliveries.
Auto-generated from all reviews of this business. For reference only.
horrible company! the time it takes to send is so long and if you want to cancel they tell you that you have to do it within 48 hours and order with no working phone number!
Reply from Interior Icons2026-01-16
We’re very sorry to hear about your experience, Rue. We strive to provide clear information on order processing and cancellations, and we understand your frustration with the timing and communication. While we currently handle support primarily via email, we aim to respond quickly and assist all customers efficiently. We appreciate your feedback and will continue looking for ways to improve our processes.
What made the experience great was it? Somebody got back to me immediately it was my mistake to order without checking and I had to cancel the order yet. They were pleasant and immediately got back to me. I have absolutely no complaints to Customer Service and Brn
Reply from Interior Icons2026-01-02
Thank you for sharing your experience! We’re glad to hear our team responded quickly and was able to help resolve the situation smoothly. We truly appreciate your kind words about our customer service.
– The Interior Icons Team
The thing that struck me the most about the customer service I received was the honesty. I really appreciate that.
Reply from Interior Icons2026-01-02
Thank you for your feedback! We’re glad to hear that honesty stood out in the service you received—it’s something we truly value. We appreciate you taking the time to share this.
– The Interior Icons Team
Worst experience EVER. This company does not own phones. Zero communication. BUYER BEWARE!!! Hidden fees. i was charged over $1,200.00 for a delivery fee when they dropped off and immediately picked up the product.
Wrong none of that is posted anywhere.
Again look at all of the reviews. They don’t post any unsatisfactory reviews on their website and make you believe that everyone has given a five star review. Check it out they have no phone number no way to correspond at all. BUYER BEWARE !!!!
Reply from Interior Icons2026-01-02
We’re sorry to hear about your experience and understand your frustration. The fees associated with returning an item, including return shipping and restocking, are clearly outlined on our website prior to purchase.
We appreciate you taking the time to share your feedback.
– The Interior Icons Team
Beware of this company. I ordered a chair on October 20, 2025. I still do not have the chair. It was supposed to ship from Seattle within days. Upon written inquiry on December 1, I was advised in writing the product would ship within one week. I still do not have the product. I have made another inquiry and advised shipment is now January 5 or January 12. I have canceled the item as they have not met the delivery terms advertised. Notifying my credit card company. Seems like enough claims of misrepresentations have been made that a claim for unfair trade practice against this company would hold water. Best to avoid this company.
Reply from Interior Icons2025-12-19
We’re sorry to hear about your experience and the frustration caused by the delays. We can confirm that your chair and ottoman were delayed into December, and that this situation concluded with your order being refunded. We appreciate you taking the time to share your feedback.
– The Interior Icons Team
Ordered an item online and was informed weeks later that the delivery would be in more than 3 months. Wrote them to cancel the order pre production and they told me the only way to cancel is to cancel within 24hours (before actually receiving a shipping estimate) or wait until it is delivered and then return it and having to incur the cost for shipping it back. No common sense, unhelpful customer service, horrific business practice.
Reply from Interior Icons2025-12-12
We’re sorry to hear about your experience and understand your frustration. Lead times are provided as estimates on the product page, and once an order is placed it is quickly allocated to production or inventory, which is why our policy only allows cancellations within a short window after purchase.
As outlined in our terms, orders that proceed beyond this window can still be returned after delivery in accordance with our return policy. We regret that this process did not meet your expectations and appreciate you taking the time to share your feedback.
– The Interior Icons Team
I am experiencing the same problem pointed out by Jasper in his review. Interior Icon's website falsely represented the order will be "ship within two days from Seattle". I live in Seattle and my order has not been shipped over three weeks. I suspect the company overpromises to geneate orders. Its website continues to falsely represent the clam chairs would be ship in "two days from Seattle" in order to generate oneline sales. Repeated follow-ups with the company provides no clarity on delivery date with the company providing the exact same standard response with no clarity on the actual delivery date. I have stopped contacting its customer service because they r unhelpful. At this juncture I am not even sure if they will deliver my order. Per other customers' online complaints with certain customers waiting for five months before receiving their goods, I will probably need to wait to see if my order is delivered within above time frame. I am still preparing to initiate legal action in local court and file my case the Better Business Bureau. If you want to save yourself from stress and aggravation, stay away from Intericon.
Reply from Interior Icons2025-12-12
We’re sorry to hear about your experience and understand your concern. At this time, the review has not been submitted with an order number, which means we’re unable to look into the details of your order or provide a specific update.
If you’re able to share your order number with our customer service team, we’d be more than happy to review the situation further and assist where possible.
– The Interior Icons Team
Interior Icons is a scam. They make promises for deliveries that they do not keep and the product that they deliver is not close to what was promised. I ordered a chair in July, decided to cancel the order after weeks went by with no delivery and was told they would not refund the order. Now in December and still no chair and being told that perhaps in 9 weeks we will get a delivery.
Reply from Interior Icons2025-12-12
We’re very sorry for your experience. We can see that your original delivery was damaged, and we apologize for the additional delay in getting the replacement to you.
As per our policy, for items that arrive damaged we are only able to offer a replacement rather than a refund. We regret that this has been so frustrating and appreciate you sharing your feedback.
– The Interior Icons Team
So easy, and the webiste is so easy to navigate and request special delivery instructions whereas many other sites are horribly user unfriendly! Easy, and just got notice item is being shipped well within their timeframe. Highly suggest using them!!!
Reply from Interior Icons2025-12-12
Thank you for your wonderful feedback! We’re so glad to hear you found our website easy to navigate. It’s great to know your item is shipping within the expected timeframe as well. We truly appreciate the recommendation!
– The Interior Icons Team
I appreciated the personal attention to my prospective order as often online services fail in this regard.
Interior Icon sold me with my first purchase of a couch.
Reply from Interior Icons2025-12-12
Thank you for sharing your experience. We’re thrilled to welcome you to Interior Icons and hope you love your new couch!
– The Interior Icons Team
Went from the best customer service to the WORST!
I received a table that looks NOTHING AT ALL like the pic on their site. I HATE it, but tried to live with it for a few days.
I contacted them and they said, no problem, you can return it. I even offered to buy something else if they wanted to give a credit. I paid $420 for white glove to place the 300lb concrete/marble veneer table AND take away packaging. YES, taking the packaging is one reason why we all pay for white glove.
The next email asked if I had the packaging. REALLY???? Well, they won't take it back without it. I offered to have a crate made so it can be "safely" returned. They GHOSTED ME.
Reply from Interior Icons2025-11-21
We’re sorry to hear that your experience hasn’t met expectations and we understand how disappointing that can be.
Please note that marble is a natural material, and some variation in veining and color is to be expected. This is part of what makes each piece unique. That said, you were entitled to return the table, and we’re sorry to hear it wasn’t the right fit for your space.
However, as stated in our return policy, all returns must be made using the original packaging to ensure the item is adequately protected during transit. Without it, we’re unable to process the return.
– The Interior Icons Team
Interior Icon was easy to deal with. With in 24 hours I was contacted regarding my questions and they were answered correctly and in a timely manner. I’ve bought a lot of furniture from them and my wife and I think they have some of the best designs and good prices.
Reply from Interior Icons2025-11-07
Thank you for your kind words and continued support! We’re so glad to hear our team was able to assist you quickly and that you’re happy with both our designs and pricing. We truly appreciate your loyalty and look forward to helping you again in the future!
– The Interior Icons Team
Interior Icons has been great to work with. Their Order Manager (Matt) has done a great job informing me of the status of my order and Customer Service agent (Maria) answered all of my questions promptly. Both were very courteous and friendly.
Reply from Interior Icons2025-10-31
Thank you for your wonderful feedback! We’re so glad to hear that Matt and Maria provided excellent service and kept you well informed throughout the process. We’ll be sure to share your kind words with them both!
– The Interior Icons Team
This is a scam organization. We have bought a lot of furniture online and this is by far the worst. They do not have a customer service number and won't give you a timeframe to deliver until after they have your credit card. They were months out and when we tried to get a refund they said you only have 15 minutes to cancel after ordering. Total scam. Stay away.
Reply from Interior Icons2025-10-24
We’re sorry to hear you feel this way and understand your frustration.
To clarify, our lead times are displayed on each product page prior to purchase, and our cancellation policy allows for changes within a short timeframe due to our automated order processing system. While we don’t operate a phone line, our customer service team is available via email to provide timely and detailed support.
We regret that this experience did not meet your expectations and appreciate you sharing your feedback.
– The Interior Icons Team
I bought over 8k furniture from interior icon, the sectional was packed well and didn’t suffer any damage during shipping. Subsequently I ordered four high chairs but unfortunately one of the chairs was not assembled completely and is missing its rubber feet. It’s been a week since I informed the service department but they have not responded with any useful information. The chair with out the rubber feet is not usable as it scratches my wood floor. It shouldn’t take a week to figure out if you have rubber feet or not. They should have replaced the chair or they need better quality control on their production line. My issue is still unresolved.
Reply from Interior Icons2025-10-24
We’re very sorry to hear about the issue with your chair and the delay in resolving it. We completely understand how frustrating it must be to receive an incomplete item, especially after a positive first experience with your sectional.
– The Interior Icons Team
First problem, no way to speak to a real person. All exchanges have to be through chat or email. I bought a three seat LeCorbusier sofa. A small metal clip in the support webbing has broken, and I have been informed that's not under warranty. Fine. I offered to buy the replacement part. They won't sell it to me. I also had problems with initial delivery. I paid several hundred dollars for "white glove service." The delivery was late, and assembled wrong.
Reply from Interior Icons2025-10-24
We’re very sorry to hear about your experience and understand how frustrating this has been.
Unfortunately, we’re unable to have individual replacement parts manufactured, which means we’re not able to sell or provide parts separately. We know this isn’t the outcome you were hoping for, and we truly regret the disappointment it’s caused.
– The Interior Icons Team
I purchased Callie coffee table and it has great quality. The first time they shipped it arrived damaged, however upon contacting tge customer support, they send another one. The customer suppor responds promptly.
Reply from Interior Icons2025-10-17
Thank you for sharing your experience! We’re glad to hear you’re happy with the quality of your coffee table and that our customer support team was able to quickly assist with the replacement.
– The Interior Icons Team
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