We are making the mid-century furniture Icons available and affordable once again by eliminating all middle men and producing all products in our own factory.
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Is Interior Icons legit?
Interior Icons (www.interioricons.com) has a 3.2 out of 5 rating on OK.one, based on 101 user reviews collected here. It is listed under Home & Garden and its reputation is mixed. Opinions are polarized: 54% rate it 4 stars or higher while 42% give 1 star; The business has replied to 100% of negative reviews; Reviews mostly discuss Product, Customer service, Quality. Last updated 2026-08-12.
What reviewers say
AI generated
Most reviewers were somewhat happy with their experience overall. Consumers frequently appreciate the attractive furniture quality and find the ordering process straightforward and simple. Many people highlight helpful support interactions, noting that representatives respond promptly and resolve issues effectively when needed. Buyers often mention that items arrive well-packaged and match their expectations for stylish home decor.
Some reviewers were not happy with long delivery delays, unexpected timeline shifts, and extended waiting times. Customers also reported receiving damaged items, missing parts, or encountering unresponsive service teams during disputes. Several buyers expressed frustration regarding strict return policies and expensive shipping fees charged for deliveries.
Auto-generated from all reviews of this business. For reference only.
They never sent us screws for the table and delivery was terrible. We’ve sent emails about the screws. We have a party coming up and no way of fixing this table. Disappointing..
Reply from Interior Icons2026-05-22
Thank you for your review, and we're so sorry to hear about your experience.
We can see that our Customer Service team arranged for replacement screws to be sent out, and that these arrived with you on the 19th. We hope that means you were able to get the table set up in time for your event!
Bought table march and it was supposed to be delivered late April. The company didn't deliver it and said it was shipped doesn't answer the phone. Their website now says June but has no shipping information. Online I've read that people have waited over a year with continued stories. What kind of company doesn't reach out if they know they can't deliver your item when it was supposed to be delivered... update.. they refunded the order but still I waited a month and didn't let me know and now I have to start over and find another table from another company buy it .. order number Order SJ153087
Reply from Interior Icons2026-05-08
Thank you for reaching out. We're sorry to hear about the frustrating experience you've described - we completely understand how concerning it must be to have no updates on an order you've been waiting on.
However, we've been unable to locate an order in our system matching the name provided. Could you please contact us directly at [email protected] with your order number? Once we can match your order, we'll do everything we can to get you a clear update and resolution as quickly as possible.
Shipping was very fast, less than a week, packaging adequate came in 1 large box, styrofoam protected then wrapped in plastic! Easy set up, just add castors & attach seat which snaps right on, no screws or anything of that nature. Very Comfortable, well constructed & solid, color accurate too! I took off 1 star because there is a chalky faded area on the bottom underneath the seat, looks as though the fabric is bruised, faded or could have been color transfer from the packaging if stored for a while, but since its underneath its not visible & doesn't affect the aesthetic at all. Overall I am happy with the purchase because the chair is very unique & the perfect color way for my desk. I would recommend to anyone wanting a sleek clean modern look.
Reply from Interior Icons2026-05-08
Thank you so much for your detailed and thoughtful review! We're so glad to hear the chair arrived quickly and that the setup was as smooth as we'd hope.
We do appreciate you flagging the faded area on the underside of the seat. While we're relieved it's not visible and hasn't impacted your enjoyment of the chair, it's something we'd like to look into on our end, if you'd like to reach out to our Support team.
Thank you again for the recommendation - we hope you enjoy your new chair for years to come!
I ordered a sofa from Interior Icons and experienced repeated delivery delays over several months. Right before each delivery the date shifted. Below is the actual timeline:
Initial delivery estimate: mid-March
Updated to: mid-April
Updated to: late April
Updated to: early May (5/11–5/17)
Updated to: late May (5/25–5/30)
Continued pattern of weekly shifts without clear explanation
In total, the delivery window changed at least six times.
The issue wasn’t just the delays—it was the lack of transparency. Each update felt like a rolling estimate rather than a real timeline, and I was never given a firm ship date or a clear explanation for the changes.
After months of shifting delivery windows, I ultimately canceled the order.
To their credit, customer service did process the cancellation and refund promptly when requested. However, the overall experience fell short due to the repeated delays and lack of reliable communication.
I would recommend others proceed with caution and be prepared for potential delays and uncertain timelines.
Reply from Interior Icons2026-05-01
Thank you for your review, and we're very sorry for the delays and disruption to your order.
The production delays you experienced reflect ongoing challenges across the furniture industry - access to materials remains unpredictable, and this can result in shifting timelines that are difficult to communicate with the clarity customers deserve. We acknowledge that the frequency of updates fell short of what you should have received.
We're pleased the refund was processed without issue , however we're sorry the overall experience didn't meet expectations and thank you for the candid feedback.
Welp, I can definitely recommend you purchase from Interior Icons IF you meet the following criteria:
1. You'd like to receive a pair of chairs on a deadline, they decide to ship them separately, and then lose one of them forever
2. You'd like to spend an inordinate amount of time with them going back and forth 30+ times trying to resolve the issue, and they claim they have zero insight into FedEx or the fate of the chairs
3. You'd like customer service to repeatedly tell you everything is fine and you'll make your deadline when they absolutely knew you wouldn't all along and just want to scam you out of your money
4. You like it when companies say "there's nothing we can do" and you have to repeatedly suggest remedies like, say, getting a refund for the chair that never was, and when they reluctantly do it, they neglect to refund shipping
5. You just don't have enough stress in your life and you think it would be great to experience more hassle and frustration for a completely stupid reason.
Terrible, terrible company. Scam. Buyer beware.
Edited to add: I am fully aware that you have to be sure the carrier has lost something before you say it's lost. But you then do not repeatedly insist that everything is fine, it is not lost, I will make my deadline. Look carefully at their response below, and note how they do not substantively address my concerns about terrible communication, lack of transparency, and a refund that they only gave reluctantly after I pressed them for it. I repeat: Buyer beware.
Reply from Interior Icons2026-05-01
Thank you for taking the time to leave a review, and we are genuinely sorry that one of your chairs was lost in transit by FedEx. We understand how stressful that experience must have been, particularly when you were working to a deadline.
We do want to provide the context that when a shipment goes missing, we are required to follow a formal process with the carrier to confirm the item is lost rather than delayed before we can take further action - this protects customers as much as it does us. Throughout that process, we kept you informed that we were working with FedEx support to the extend that we were able.
Once the loss was confirmed, we outlined the resolutions available to you under our policy. We regret that the experience felt drawn out - that was never our intention, and we're sorry we fell short of your expectations.
I ordered a chair and bc I was getting the chair, I got a side table that I didn’t really need but figured I’d ship them together.
After I ordered and paid, I got a notice that you didn’t have the chair. I sent an email inquiring about another chair and explaining about the table and if they don’t have the chair, I don’t need the table and I never got a response and they sent me the table.
Reply from Interior Icons2026-05-01
Thank you for sharing your experience, and we're sorry to hear about the confusion with your order. We completely understand how frustrating this situation must have been.
We can see that our team did send a reply to your email on Tuesday, but we haven't heard back from you since. We'd love to get this sorted out for you - please do check your inbox (and spam folder, just in case) and reply when you get a chance. We're here to help.
This so-called company is a complete scam. I had a chair that was drop-shipped from China. When I went on the “company’s website” and entered that the item was defective, I received a notification that the item wasn’t returnable. Probably since the item was “on sale” or “clearance”. Interestingly enough, I noticed just about everything on their website is either, “on sale” or “clearance” which means nothing is returnable. What about their “365” return? What does “365” even mean? This is all false advertising in my opinion….what you see is NOT at all what you get.
Reply from Interior Icons2026-05-01
Thank you for taking the time to share your feedback - we're sorry to hear about your experience and understand your frustration.
To clarify our policy, items marked as Final Sale are not eligible for return, and damaged or defective items follow a separate claims process rather than a standard return. However, sale items are not excluded from our return policy - the vast majority of our catalog remains returnable under our 365-day return promise.
Without an order number, we're unable to confirm what applied in your case. We'd genuinely like to help resolve this - please reach out to us directly at [email protected] and we'll make sure your concern is reviewed properly.
This company has deceptive marketing that touts 365 day returns when in fact they penalize you 44% for returning items and if their items come damaged (which ours in fact did- open packaging and STAINED) they refuse any sort of refund and corner you into credit only option
Reply from Interior Icons2026-04-24
Thank you for sharing your feedback.
We do offer 365-day returns, and the associated fees are clearly outlined on our Returns page. These costs reflect the logistics involved in returning large furniture items and are disclosed prior to purchase.
We're sorry to hear your order arrived with damaged packaging and a stain - that's not the experience we want for any customer. When items arrive with damage, we offer a replacement, a partial refund, or store credit, and we work with each customer to find the best resolution for their situation.
The payment flow was hit or miss; took several tries to get a successful transaction
trade program
Reply from Interior Icons2026-04-24
Thank you for your feedback, and we apologize for the friction you experienced during checkout.
We're glad you were ultimately able to complete your order, and we hope the rest of your experience with our trade program has been smooth. Please don't hesitate to reach out to our team directly if there's anything we can help with.
Terrible Quality and Policies
The coffee table I ordered was delivered with a huge crack in it. We first tried to navigate a complete return, since we weren't satisfied with the product's quality, but Interior Icons' policy doesn't allow for that, despite the fact that what they provided us was damaged. Then we tried to return for store credit, but Interior Icons wouldn't cover the $120 shipping fee. Rather than throw that money in the trash, we decided to just replace the coffee table in kind. However, when the replacement table was delivered, they wouldn't pick up the original, damaged one. Their Customer Support said that the damaged one is our responsibility to dispose of. I couldn't have asked for a more frustrating dissatisfying experience.
Reply from Interior Icons2026-04-17
Thank you for sharing your feedback, we're sorry that your experience has left you dissatisfied.
We do want to gently clarify a couple of points for transparency. A free replacement was offered from our very first response - we're glad we were ultimately able to deliver that for you. Regarding the damaged table, we recognize that being left responsible for disposing of a large concrete piece is genuinely inconvenient, and we're sorry we weren't able to offer a better solution.
Your feedback has been noted, and we hope you'll give us another opportunity in the future. We'd welcome the chance to show you a better experience - please don't hesitate to reach out to us directly.
I ordered 3 pieces for a restaurant client in November and spent over $12,000. We were told it would originally take 8 weeks. It has now been closer to 5 months and I am not sure if we will actually receive our furniture. Email communications have not given me confidence as the delivery dates keep shifting. I feel like we've been badly scammed.
Reply from Interior Icons2026-04-17
Thank you for taking the time to share your experience. We sincerely apologise for the significant delays you have encountered with your order - we fully understand how concerning and frustrating this situation must be, particularly given the scale of your investment.
This is not the standard of service we hold ourselves to, and we want to make this right. Please reach out to our customer service team directly at [email protected] so that we can look into your order as a priority and provide you with a clear, reliable update.
Impossible to know the quality of the item as I finally cancelled the order when delivery extended from December 2025 to APRIL 2026. Totally absurd. Offering discounts along the way to keep your order in place - like a weird retail Ponzi scheme. BUYER BEWARE - SAME SELLER/ SAME PROBLEMS AS THORVALD & DESIGN.
Reply from Interior Icons2026-04-10
Thank you for taking the time to share your feedback, and we're truly sorry to hear about your experience with this order. A delivery timeline that extended that far is not the standard we hold ourselves to, and we completely understand your frustration.
We do want to address one point directly: Interior Icons is not affiliated with Thorvald & Design in any way - we are an entirely separate company with no shared ownership, operations, or supply chain.
We're sorry to see this review and take all customer concerns very seriously. We'd genuinely like to understand what happened and have the chance to help. Please don't hesitate to reach out to our support team.
We purchased four beautiful chairs on sale for $500 each. Every one came broken. Split wood bottoms, back rest snapped off, chips and gashes. I realize they were final sale. However, I did not expect to pay $500 for damaged chairs. Online return policy was difficult because of the final sale discount. Once I corresponded with an individual they issued a full refund.
Reply from Interior Icons2026-03-27
Thank you for your feedback. We are very sorry to hear your chairs arrived damaged, as this is not the standard we aim to deliver. While Final Sale items are not eligible for return, products should still arrive in good condition, and we are glad our team was able to review the issue and issue a full refund for you. We appreciate your comments and will share them internally as we continue working to improve quality control and delivery handling.
when Maria responded immediately when I placed my order.
I inquired earlier today, March 17 to see the status of my delivery. I haven't heard anything yet but am hoping to soon. Thank you so much, ~Karen Matusoff
Reply from Interior Icons2026-03-20
Thank you for your review, Karen! We're glad Maria was able to assist you quickly when you placed your order. Our team will follow up on your delivery inquiry shortly, and we appreciate your patience in the meantime.
Excellent service. Maria and Ben were outstanding. I was hesitant due to the mixed reviews online. But I purchased this sofa Final Sale at a great price. Exactly what I hoped it was. Stylish and great quality and condition. Shipped very fast to Birmingham, AL too.
Reply from Interior Icons2026-03-20
Thank you so much for your review! We’re delighted to hear that Maria and Ben were able to assist you and that you’re happy with your sofa. It’s great to know it arrived quickly and met your expectations. Enjoy your new piece, and we truly appreciate you choosing Interior Icons!
We purchased two sets of AJ Wall Lamps for our new home construction. Unfortunately, one of the lights has a faulty cap that covers the small screw used to secure the fixture to the wall. The cap is improperly threaded and cannot be screwed on.
We requested a simple replacement cap to match the other cap on the light. This is a very small part needed to fix a manufacturing defect. However, we were told that a replacement cannot be provided because more than 30 days have passed since the purchase.
Of course it has been slightly more than 30 days. Our contractor needed the lights on site so the electrician could check the wiring before installing the fixtures, which is standard practice during new construction.
It is extremely disappointing that such a minor replacement part cannot be provided to address a clear product defect. Based on this experience, I would strongly caution others against purchasing from ICON. Their response shows a lack of concern for customers.
Reply from Interior Icons2026-03-13
Hi Belinda,
Thank you for your review. We're sorry to hear about the issue with the cap on one of your AJ Wall Lamps.
After reviewing the order, we can see the lamps were delivered in February 2023, which is over three years ago. While we absolutely try to help wherever possible, our replacement and warranty policies unfortunately don’t extend to issues reported after such a long period of time.
That said, we do understand how frustrating it is when a small component causes a problem, especially during a home project. If you’d still like assistance, please feel free to reach out to our support team again.
We appreciate your feedback and are sorry for the inconvenience caused.
I ordered two expensive (to me, anyway) pieces of furniture in November (orders SJ34780 and SJ136666, in case anyone from there is monitoring reviews). The "estimated delivery window" was originally in February, but has now moved several times and is now into April. I honestly don't think I'll ever receive the furniture and I feel that I've been scammed.
Reply from Interior Icons2026-03-13
Hi Jeff,
Thank you for your review, and we're very sorry for the frustration caused by the delays with your orders.
Your concern is completely understandable. While we always provide estimated delivery windows in advance, recent global supply chain disruptions have unfortunately caused delays for some production schedules. Our production team is actively working to reduce these delays and move orders through as quickly as possible.
We understand that changes to delivery estimates are frustrating, and we’re also working internally to improve the consistency and accuracy of the updates we provide to customers.
Please feel free to reach out to our support team directly with your order numbers and we’ll be happy to check the latest status and assist further.
Thank you for your patience.
recommend to AVOID buying from here. This company has system in place making it extremely difficult to return damaged items. They do not refund reasonably for damage. Quality control does not exist, as defected product made it to shipment and to consumer in bit up box. They force small refund $50 for product worth much more. DO NOT BUY EXPENSIVE PRODUCTS even if they look good on picture. Return will be a major pain and a devastating loss to you if product may be defected. Phone system to speak live does not exist. ALL emails. DO NOT RECOMMEND dealing with this company. AVOID at all costs.
ADDENDUM: they have responded to my review in a blank general statement. They were not "willing to work with customer (me) toward an appropriate solution. AGAIN general blank statement. Their team DID NOT offer reasonable solution to retain customer as 1) item they wanted to replace was NO LONGER available, so offering NEW one to be shipped to me as replacement is NOT practical. 2) they REFUSED to offer reasonable refund and practically limited refund to only $50, 1/6 of the original cost of product. AGAIN, AVOID this company at all costs, especially if buying expensive item. As in my case, they caused major headache, when it came to settling my issue, and cheated me out of my hard earned money, leaving me with defective product after all. AVOID. DO NOT RECOMMEND
ADDENDUM 03/12/2026: DO NOT BELIEVE this statement like they care about you. Its AI generated. There is no heart behind this. AVOID buying expensive items. They did not refund me for defected product other then $50 spit in the face. DO NOT BE a VICTIM. SEE ALL PRIOR NEGATIVE REVIEWS. AGAIN, This statement is AI generated. THEY DO NOT CARE "Hi Gianni, We’re sorry to hear about your experience. We take product quality and damage claims seriously, and our team reviews each case in line with our published policies. The resolutions offered are based on the specific circumstances of the claim. We’re always willing to work with customers toward an appropriate solution and encourage you to contact our support team directly with your order details so we can review the matter further."
Reply from Interior Icons2026-02-27
Hi Gianni, We’re sorry to hear about your experience. We take product quality and damage claims seriously, and our team reviews each case in line with our published policies. The resolutions offered are based on the specific circumstances of the claim. We’re always willing to work with customers toward an appropriate solution and encourage you to contact our support team directly with your order details so we can review the matter further.
ICONS did cancel my order on 2/25 and refunded my money.
Reply from Interior Icons2026-02-26
Hi Mary, Thank you for your review. We’re glad we were able to resolve the issue and process the refund for you. If you ever need assistance in the future, we’re happy to help.
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