We are making the mid-century furniture Icons available and affordable once again by eliminating all middle men and producing all products in our own factory.
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Is Interior Icons legit?
Interior Icons (www.interioricons.com) has a 3.2 out of 5 rating on OK.one, based on 101 user reviews collected here. It is listed under Home & Garden and its reputation is mixed. Opinions are polarized: 54% rate it 4 stars or higher while 42% give 1 star; The business has replied to 100% of negative reviews; Reviews mostly discuss Product, Customer service, Quality. Last updated 2026-08-12.
What reviewers say
AI generated
Most reviewers were somewhat happy with their experience overall. Consumers frequently appreciate the attractive furniture quality and find the ordering process straightforward and simple. Many people highlight helpful support interactions, noting that representatives respond promptly and resolve issues effectively when needed. Buyers often mention that items arrive well-packaged and match their expectations for stylish home decor.
Some reviewers were not happy with long delivery delays, unexpected timeline shifts, and extended waiting times. Customers also reported receiving damaged items, missing parts, or encountering unresponsive service teams during disputes. Several buyers expressed frustration regarding strict return policies and expensive shipping fees charged for deliveries.
Auto-generated from all reviews of this business. For reference only.
I ordered a chair from Interior Icons back in October. They said the chair would be delivered in mid January. In mid January they said mid February. In mid February they said mid March. I began to feel that this was a scam. I politely articulated my concerns. I received an AI response that I could not cancel beyond 15 minutes of ordering. So I disputed with my credit card and Icons refunded immediately. There is simply no customer service or accountability with this organization.
Reply from Interior Icons2026-02-20
Hi Jon, we’re sorry to hear about your experience. Our team was actively working to resolve the matter and issued a refund promptly, without being aware that a dispute had been opened. We always aim to find fair resolutions for our customers and regret any frustration caused by the delivery delays.
I received a reply very quickly after I inquired about delivery. So far, so good.I await the delivery.
Reply from Interior Icons2026-02-20
Hi Robert, thank you so much for the 5-star review! We’re glad we could respond quickly and keep you updated. We look forward to your delivery and are here if you need anything in the meantime.
Buyer beware!! Also deeply disappointed. Ordered 3 bar stools in the color represented on the website, but the actual chairs that came were in a very light color, not at all like those represented online. When I asked about exchanging them, suddenly this product color is “final sale”. None of the other colors of this chair are” final sale.”. Which tells me they clearly understood something wasn’t right. There was good communication tho. They said they understood why I was concerned about the color, but since it was final sale there’s nothing they could do. I offered to pay for return shipping and more $$ for a different color. They said m
Can’t help you. I’m now stuck with these 3 chairs that don’t fit with my decor at all. Hope I can sell them and recoup some of my loss. Will proactively review to save others from this unfortunate circumstance.
Reply from Interior Icons2026-02-20
Hi Janice, We’re sorry to hear you’re disappointed with your purchase. The Light Walnut chairs were clearly marked as Final Sale prior to your order being placed, as they are end-of-range items. As noted, the order was placed for the Light Walnut finish rather than the Dark Walnut option.
Our Final Sale terms are outlined on our website and apply to items marked as such at the time of purchase. We do appreciate your acknowledgment of our communication and regret that we’re unable to accommodate an exchange in this instance.
Once a company has your funds, support is essentially nonexistent. My order arrived with items falling out of damaged boxes, and two chairs valued at over $1,300 were broken on arrival. The company offered only a $125 credit, which is completely inadequate given the condition of the items. There is no customer service phone number—only automated email responses. Their return policy also requires the customer to pay for return shipping and a 30% restocking fee, even when items arrive damaged. This has been an extremely disappointing experience, and I would strongly recommend purchasing through Amex or avoiding this company altogether.
Update: 2 replacement chairs were shipped and arrived with the same identical damage due to improper packaging. I have provided photos and videos.
Damage is identical to first set of chairs shipped. Damage due to improper protective packaging. I would expect chairs at this value would be properly packaged to avoid this type of problem. Additional the two replacement chairs that have arrived are in a worse condition than the initial set of chairs that arrived. In the video, the first two chairs are the replacement chairs. The last two chairs in the video are the first set. I have also taken photographs of the boxes, as you will observe the damage caused by improper protective packaging.
Their response:
“Thank you for sending those pictures, although we are sorry to hear that your replacements have not arrived in perfect condition. So our claims team can look into this, please can you send full pictures of the boxes and chairs showing the scale of the damage? Once we have this we will work to find a resolution for you.”
We are still awaiting a response from Interior Icons.
Reply from Interior Icons2026-02-13
We’re sorry to hear about your experience. Our team has offered the available resolutions in line with our Terms & Conditions, and we remain willing to work with you to move forward with one of the options provided. Please reach out to our support team directly with your order number so we can assist further.
Do not buy anything from this company. Please learn from my costly mistake. They lie. They will not return items. Their furniture is like cardboard. I lost a lot of money ordering from them. Hoping you don't do the same. I regret my purchase and now they will not take it back.
Reply from Interior Icons2026-02-13
We’re sorry to hear about your experience. We take these concerns seriously, but we’re unable to locate an order associated with this review. Please contact our support team with your order number so we can review the matter and assist further.
a scam website, I can't believe their still allowed to be online, it should be illegal. They have no contact information, their reviews are fake, clearly, they steal money and send you an email confirmation every week or so saying track shipping on website, they also charge over $150 for fed ex home delivery then emailed me that some other company is used to pick it up that never shows... they refuse to have management call me, im gonna have to wind up disputing it on card and submitting my home camera footage of it never coming, but they won't even try to assist you in getting it delivered on time, if ever. disgusting.
Reply from Interior Icons2026-02-06
Hi there,
We’re very sorry to hear about your experience and we’d like to look into this urgently. Unfortunately, we’re unable to locate your order from this review alone.
Please email our support team with your order number and the email address used at checkout, and we will investigate the delivery status with the carrier immediately.
Thank you,
Interior Icons Support Team
I am updating my review, the couch arrived and all seems in order. The company communication was constant until the order arrived in and around the timeline they put in their response.
Their website did start working in Asia perhaps at the time there was a glitch. I can say I am satisfied with the couch.
Reply from Interior Icons2026-01-30
Hi Judy, Thank you for your feedback. We’d like to clarify that we ship exclusively within the U.S., and our website reflects this. Orders are fulfilled within 2 business days and then ship via standard delivery (typically 5–7 business days), rather than 2-day shipping. We’re sorry for any misunderstanding and remain happy to assist in line with our policies.
TERRIBLE CUSTOMER SERVICE. I have been trying to get my address updated for the past four days. The company fact page says just send an email and we’ll get your address updated as if it is no problem at all. It has literally been the most difficult experience. Nobody answers the customer service email. Had I known the shopping experience would be this exhausting and irritating I would have never ordered from this place to begin with. This order was for a personal project of mine and I am actually a trade customer which could have brought a lot of business. I’ve already also placed an order over $13,000 but I will never shop here again.
Reply from Interior Icons2026-01-30
Hi Hayley, We’re sorry to hear about your frustration. We’d like to clarify that your address update was completed within 24 hours of your request being received. We regret that the experience felt stressful and appreciate you sharing this feedback, as it helps us improve our communication moving forward. Please reach out to our team if there is anything we can do to help improve your experience with us.
I bought the Arne chair and ottoman. It took too long to receive them. When they finally came, there were no instructions. I asked for directions and got a simplistic cartoon. I figured it out. This is the most uncomfortable chair I've ever owned. The chair has no padding. No support. Impossible to sit in for any length of time. I blame myself for buying online. Never again.
Reply from Interior Icons2026-01-23
Hi Michael, we’re unable to locate an order or correspondence matching this review. Please reach out to our support team directly with your order number so we can review your concerns and assist further.
Interior Icons Resolved my Order to my Satisfaction
Interior Icons resolved my order to my satisfaction.
Reply from Interior Icons2026-01-23
We’re sorry to hear about this experience. We have reached out directly and are actively working with the customer to review the details and find a resolution where possible.
They sent me wrong furniture that arrived in boxes dumped on my driveway. I returned and they never refunded me. I opened a dispute. They have all the merchandise and my money. This company is unethical. Also you will never be able to talk to anybody or email. They hide behind a chat bot good luck if you order ORDER SJ136921
I’d like to upload the automated message from Dan at Interior Icons. Whatever you do don’t order furniture that comes in boxes from this company. Plus you will have to assemble the expensive furniture yourself.
Reply from Interior Icons2026-01-23
We’re unable to locate any order or return matching this description. We take concerns seriously and encourage the reviewer to contact our customer support team directly with their order number so we can review and resolve the matter appropriately.
I had an issue with a chair that had some defects - quick response and very courteous -problem fixed.
Reply from Interior Icons2026-01-16
Thank you, Michael! We’re so glad we could resolve this for you quickly. We truly appreciate your kind words and are happy you had a positive experience with our team.
Thank you, Dr. Shirvani, for your kind words! We’re delighted to hear you’re happy with both the quality of our products and the service you received. We truly appreciate your support and look forward to serving you again.
I was happy to find Interior Icons for a specific chair design. What made the experience even better was the ease of ordering and even more important, the great follow up from customer service to keep me informed...thanks so much, Maria! I'm looking forward to receiving my chairs in a few weeks, and just placed a second order!
Reply from Interior Icons2026-01-16
Thank you so much, Meredith! We’re thrilled to hear you had such a positive experience and that our team could keep you well informed along the way. We truly appreciate your trust in placing a second order and can’t wait for you to receive your chairs—thank you for choosing Interior Icons!
Ordered a “concrete” coffee table.
Table showed up broken, and since it’s broken you can see that it’s made of plaster not concrete. They offered me $160 refund for the $900 table.
I will be doing a charge back on Amex. Do not trust these people. What a joke.
Reply from Interior Icons2026-01-16
We’re very sorry to hear about this experience and truly regret the disappointment it caused. This is not the standard we aim to provide. Our concrete-finish pieces are constructed with a reinforced composite designed to replicate the look and weight of solid concrete, and we understand how concerning it is to discover damage that raises questions about the material.
I can see that you have been refunded in full. If you have any further concerns, please reach out to our support team so we can assist you directly.
Maria has been making the process go smoothly. I have had to get a replacement chair and so far all is going well. Appreciate the quick response through email since there is no actual phone number. And I love my new chairs.
Reply from Interior Icons2026-01-16
Thank you, Elizabeth! We’re so happy to hear that Maria was able to make everything run smoothly and assist with your replacement. We truly appreciate your patience and kind words, and we’re delighted that you love your new chairs!
Interior Icons is a company that's doing everything right, especially customer service! Maria was quick to respond to any questions I had, and was extremely helpful! Her responses felt personal, as if talking to a friend who genuinely cares about you.
I ordered a Tufty couch and was very relieved to find out that Interior Icons offers a white glove delivery service (I live by myself in an upstairs apartment). Not to mention the phenomenal 10-year warranty!
They'll also send you material/color swatches for free, which is nice if you're trying to do some furniture color matching.
Reply from Interior Icons2026-01-16
Thank you so much for your wonderful review! We’re delighted to hear that Maria made your experience feel personal and supportive—that’s exactly what we strive for. We’re so glad the Tufty couch, white glove delivery, and added perks like free swatches and our 10-year warranty gave you peace of mind. We truly appreciate your trust and kind words!
Everybody was really helpful, the answer all of my questions and made the process really easy!
Reply from Interior Icons2026-01-16
Thank you so much, Sara! We’re thrilled to hear our team was able to answer all your questions and make the process easy. We truly appreciate your kind words and your support!
I ordered a couch and a few lamps from Interior Icons. the process was very professional and smooth. the items are well packaged and quality is amazing. Thank you.
The only slight negative was the delivery of the couch, the 3rd party company you use in NYC had a team that was rude and unhelpful.
Reply from Interior Icons2026-01-16
Thank you, Emmanuel! We’re so glad to hear you’re happy with the quality of your pieces and that your ordering experience was smooth and professional. We truly appreciate your feedback regarding the delivery team and will be sharing this with our carrier to help improve future experiences. Thank you again for your support!
The service reply regarding shipment of my products was prompt, accurate, and satisfied my query. I am satisfied with both the quality of the furniture and the customer service. Good company overall!
Reply from Interior Icons2026-01-16
Thank you for your kind words! We’re delighted to hear that both your furniture and our customer service met your expectations. We truly appreciate your support and are glad to have you as part of the Interior Icons community.
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