We are making the mid-century furniture Icons available and affordable once again by eliminating all middle men and producing all products in our own factory.
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Is Interior Icons legit?
Interior Icons (www.interioricons.com) has a 3.2 out of 5 rating on OK.one, based on 101 user reviews collected here. It is listed under Home & Garden and its reputation is mixed. Opinions are polarized: 54% rate it 4 stars or higher while 42% give 1 star; The business has replied to 100% of negative reviews; Reviews mostly discuss Product, Customer service, Quality. Last updated 2026-08-12.
What reviewers say
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Most reviewers were somewhat happy with their experience overall. Consumers frequently appreciate the attractive furniture quality and find the ordering process straightforward and simple. Many people highlight helpful support interactions, noting that representatives respond promptly and resolve issues effectively when needed. Buyers often mention that items arrive well-packaged and match their expectations for stylish home decor.
Some reviewers were not happy with long delivery delays, unexpected timeline shifts, and extended waiting times. Customers also reported receiving damaged items, missing parts, or encountering unresponsive service teams during disputes. Several buyers expressed frustration regarding strict return policies and expensive shipping fees charged for deliveries.
Auto-generated from all reviews of this business. For reference only.
I ordered a lounge chair from Interior Icons and deeply regret doing business with this company. The chair arrived roughly three weeks later than the original delivery date. When the chair finally showed up, it did not fit my space. I immediately tried to return it and discovered the catch in their much‑touted “365‑day returns.” Interior Icons only accepts returns in the “original, undamaged packaging.” This requirement sounds reasonable until you realize that their own carrier took the packaging away upon delivery, making it literally impossible for me to comply. Interior Icons is enforcing a condition that their own delivery process prevents customers from meeting.
There is also no clear customer service phone number and I was forced to navigate an automated chat and a return portal just to ask for basic help. After I submitted a return request, the company emailed me an offer that if I kept the chair, they would give me a 20% refund on the item. I accepted this offer in writing. Interior Icons then refused to honor the 20% refund they themselves offered, again citing the lack of original packaging, which their own carrier removed and discarded. In effect, they are using an impossible packaging requirement both to block returns and to walk away from a documented refund promise.
I cannot recommend Interior Icons to anyone. If you are considering purchasing from them, read the fine print on their returns page and third‑party reviews of their deceptive promises very carefully before you click “buy.”
Reply from Interior Icons2026-07-17
Thank you for your feedback, and we're sorry for the frustrating experience.
Our delivery teams remove packaging at the customer's discretion, so you're always welcome to ask them to leave it encase you need to return. Please note, we did not refuse your 20% refund, this was a misunderstanding by the team member responding to one of your emails. Your 20% refund was processed on 14th July.
Please check your account, where the refund should now appear, and do reach out to us directly if we can help further.
Love this shop. Great quality, great customer service, beautiful pieces at better prices than other high end shops. Ship fast. Highly recommended.
Reply from Interior Icons2026-07-10
Thank you so much for the kind words! We're thrilled you love your pieces and had a great experience with our team. Delivering high-end quality at fair prices is exactly what we aim for.
The item I ordered was out of stock and the order was cancelled. However, when I went back to the site the item was available in a different color. The option could have been offered before cancelling my purchase. I almost missed finding it. However, it was odd that the different color cost 10% more. I couldn't help thinking that it was all some sort of bait and switch.
Reply from Interior Icons2026-06-26
Thank you for your feedback. We're sorry your original order was cancelled due to stock availability.
Different color variants are priced individually based on their own material and production costs, so the difference you noticed isn't connected to your order's cancellation. We can assure you there's nothing more to it than that.
They keep lying to me about when I will receive my chairs. We are now 48 days past the 6 day delivery date. Amy, the only person answering their customer service line hung up on me and refuses to take my call. Emails to customersupport at interioricons.com are filled with the same deceptive practices, and outright lies, and Amy who refused to answer my call at the only number for the entire company is the one who manages the emails.
Reply from Interior Icons2026-06-26
Thank you for your review. We're sorry to hear your delivery has been significantly delayed and that your experience with our customer service team has fallen short of what we expect.
We'd like to look into both matters directly. Please contact us at [email protected] with your order details and we will treat this as a priority. We appreciate your patience and want to resolve this as quickly as possible.
Do not order from this company. Ordered two stools advertised as taupe, looked a lovely creamy color. Arrived gray. In sending them back you lose the initial shipping fee - $170. And get a 30% return cost - another $170. I carefully packaged the stool, didn’t even open the other - they’re not refunding me anything as they said it was damaged!! Lies!! They have stolen $732 from me!
Reply from Interior Icons2026-06-19
We're sorry to hear about your experience. We understand your frustration and take concerns regarding product condition and returns very seriously.
We would welcome the opportunity to review this further. Please contact our customer care team with your order details, and a senior member of our team will investigate the matter directly.
Kind regards,
Interior Icons
I ordered a table in April 2026. Delivery estimates repeatedly changed from May windows (May 18–24) to late June due to supply chain issues. Customer service provided no proactive updates—I had to chase them constantly. Cancellation attempts after missed dates triggered policy excuses, and a promised $125 partial refund was never applied.
AIT delivery was chaotic: multiple missed appointments forced me to take days off work. On June 19, after confirming a 1–5 PM window, I received conflicting info by phone with no resolution or follow-up. Zero accountability from Interior Icons. Avoid this company—constant frustration and broken promises.
Reply from Interior Icons2026-06-26
Thank you for your review, Joshua. We're glad the table itself met your expectations, and we're sorry the journey to get it there did not.
Delivery timelines on this order were affected by supply chain disruptions outside our control, and we acknowledge that our communication during that period wasn't as proactive as it should have been. We're sorry you had to chase updates rather than receive them.
The missed appointment windows and the time you lost are attributed to our carrier, and we have raised your experience directly with them. The standard of service you received from them falls short of what we expect from our delivery partners.
Great price on beautiful sofa we’ve been considering for a long time!
Reply from Interior Icons2026-06-19
Thank you for your kind review! We're delighted to hear you found the perfect sofa at a great price after considering it for so long. We hope it brings you years of comfort and enjoyment in your home.
Kind regards,
Interior Icons
Thank you for your review! We're pleased to hear that you found the ordering process efficient, accurate, and easy. We appreciate your support and hope you enjoy your purchase.
Kind regards,
Interior Icons
The chairs are exactly what I was looking for. They are made well, and actually look designer expensive. Solid metal legs, supportive cushion, perfect stitching; soft vegan leather (doesn’t feel like plastic). The white is more of an ivory. The brushed gold frame is more of an antique brass tone. The chairs shipped immediately and were meticulously packaged. Quick assembly— took me 30 minutes to put together 6 chairs.i would highly recommend this company and their esme chair!
Reply from Interior Icons2026-06-05
Thank you so much for this wonderful feedback. We're thrilled the Esme chairs exceeded your expectations, and we love that you noticed all the little details that go into them!
It means the world to us to have customers like you who take the time to share their experience. We hope you enjoy your Esme chairs for many years to come, and we'd love to welcome you back whenever you're ready to add to your space.
I can confirm that they are a scam! I placed an order for my chair over a month ago, and it was marked as “in stock.” I reviewed their website policy, which outlined the expected shipping windows and the refund process. However, after nearly two months, I still haven’t received any updates on my order. It’s simply stated as “waiting for details.”
I first contacted their customer service via text message. It was amusing because they were aware that my order was unfulfilled and had been placed over a month ago. Surprisingly, they informed me that I couldn’t cancel a shipped order. They suggested that I receive the item first and then initiate a return if I desired. This is absurd because a non-shipped item cannot be considered shipped. Moreover, there was no email confirmation that the item had been shipped.
I then called their customer service directly. Here’s the bizarre part: the representative acknowledged that the order was not shipped and stated that I could cancel it. However, she informed me that I would have to pay a 20% cancellation fee from the order amount. I questioned this because I was unaware of any cancellation fee policy. She offered to send me a link, but guess what? They didn’t clearly display this “cancellation fee” policy on their website at all! Naturally, I refused to pay the 20%. I made it clear that there was no policy regarding the 20% fee that she had mentioned. She then claimed that it was under “Returns,” which made my order suddenly a return order!
This is illegal, and we don’t have to pay that fee! I’m spreading awareness to prevent others from falling victim to this brand’s scam. They are truly terrible.
Reply from Interior Icons2026-06-05
Thank you for taking the time to share your experience - we're sorry to hear this has been so frustrating, and we want to address your concerns directly.
We understand how concerning it is to place an order and not receive timely updates, and we sincerely apologize for the lack of communication around your order status. That is not the experience we want for our customers. However, our cancellation policy only allows changes or cancellations within a 6-hour window of placing an order, which is available for reference on our Returns page.
We'd very much like to resolve this for you directly. Please reach out to us at [email protected] and reference this review, and a member of our team will make sure your case is reviewed properly.
I would never purchase anything with Interior Icon ever again
I would never purchase anything with this company again. The quality of
The merchandise is cheap. The customer service experience was horrible and my shipping experience was the worst. There was absolutely nothing positive about shopping with this company and I will share my experience will all I can
Reply from Interior Icons2026-05-29
We're truly sorry to hear your experience was so disappointing across the board - the product quality, customer service, and delivery all fell short of what we strive to provide. We take feedback like this seriously and will use it to improve.
I cannot communicate with Anyone in Customer Service and my order has the WRONG SHIPPING ADDRESS and you charged me for Shipping but ADVERTISED FREE SHIPPING.
I have wasted many hours today and yesterday trying to COMMUNICATE WITH YOUR BUSINESS!!!!
Reply from Interior Icons2026-05-29
We're sorry to hear about the frustration you've experienced, and we sincerely apologize for the difficulty in resolving your issue.
Please note, free shipping only applies to standard deliveries - orders requiring White Glove service do carry a delivery fee. Please reach out directly to our team at [email protected], and we will ensure you were only charged if this is the case.
I would like my chairs replaced or refunded. Two of the chairs of the four are loose where the back and the legs meet. I have emailed and no one has gotten back to me.
Reply from Interior Icons2026-05-22
Thank you for taking the time to leave a review, and we're truly sorry to hear that two of your chairs have arrived with a structural issue.
We can see that our Customer Service team has responded to your email chain, so please do keep an eye on your inbox (including your spam folder, just in case). If you can reply to that email and share any images our team has requested, we'll be able to move your claim forward as quickly as possible.
Not the first purchase via the site. Again very simple and with previous purchase records on file payment was even easier.
Reply from Interior Icons2026-05-22
Thank you so much for your kind words, and for choosing Interior Icons again, returning customers mean the world to us! We're really glad to hear the checkout experience was even smoother this time around.
Excellent Customer service. Quickly sent replacements for irems damaged during shipping.
Reply from Interior Icons2026-05-22
Thank you so much for the kind words! We're sorry to hear your items arrived damaged in transit, but we're really glad our Customer Service team was able to get replacements out to you quickly.
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