KFC Corporation, based in Louisville, Ky., is the world's most popular chicken restaurant chain specializing in Original Recipe®, Extra Crispy, Grilled Chicken and Original Recipe Strips with home-style sides, Honey BBQ Wings, and freshly made chicken sandwiches. There are more than 14,000 KFC outlets in more than 80 countries and territories around the world, serving some 12 million customers each day. KFC Corporation is a subsidiary of Yum! Brands, Inc., Louisville, Ky. (NYSE: YUM.)
KFC (www.kfc.com) has a 1.9 out of 5 rating on OK.one, based on 201 user reviews collected here. It is listed under Restaurants & Bars and its reputation is poor. 67% of reviews are 1 star, a relatively high share; The business has not yet replied to negative reviews; Reviews mostly discuss Product, Quality. Last updated 2026-08-29.
Most reviewers were unhappy with their experience overall. Many consumers reported that the chicken's quality has decreased, with some describing the taste as undesirable or the chicken as being low-grade and greasy. There were frequent complaints regarding food preparation, such as items being overcooked, dry, or not being at the expected temperature. Conversely, a small portion of people felt that certain staff members were very kind and helpful. Some customers noted positive aspects, mentioning that the food was delicious, or that particular employees provided excellent service. However, a few other people also felt that delivery issues were problematic, with reports of missing orders or unfair refund compensation.
Auto-generated from all reviews of this business. For reference only.What happened to this place! The portions are terrible. It's no wonder they are building these restaurants in generic form without character because they lose less money if they tank and go under. Macaroni salad comes in a dixie cup. Your lucky if you get 10 fries. I ordered the number 1. It's a shame you can't post a picture. What a shame. Never again.
Hi I’m so disappointed Im missing item from my order
I would like to appreciate kfc glen marais. My food was fresh and hot. The taste was delicious and the delivery arrived earlier than expected. Keep it up
“I received the wrong order from KFC. I called customer care and spoke with them. They said they had registered my complaint and told me that I would receive a call within 5 minutes to resolve the issue. However, I did not receive any call. When I called again, they asked me to wait another 15 minutes.”still i did’t get any information nothing
I think KFC is doomed , dinner for 2 ,30 bucks , 3 pieces of chicken each, 2 of the three we not editable. the third was a breast that had been cooked some time ago, stringy and dried out .no wonder all the reviews are bad , don't waste your money
The food quality was poor, but what made the experience even worse was the attitude of the staff and management. We received items that we did not order and when we pointed out the mistake, the staff refused to correct it. Instead of acknowledging their error and providing a solution, they insisted that we had to keep the order as it was. When we asked to speak with the manager, we were told that this is “the rule in Morocco” and that they do not offer refunds or exchanges, even when the mistake comes from their side. This is unacceptable customer service. Customers should not be forced to pay for and accept food they never ordered because of an error made by the restaurant. What should have been a simple issue to resolve turned into a frustrating and disappointing experience due to the complete lack of accountability and customer care. This experience has seriously damaged our trust in the KFC brand. As a result, we have decided to stop visiting KFC restaurants altogether, not only in Morocco but worldwide. One bad order can happen anywhere, but refusing to correct a mistake and treating customers this way is something we cannot accept.
Half the order missing drink was wrong burger was wrong so they only managed to get a portion of fries right KFC WEYBRIDGE RETAIL PARK
Once again items missing from our delivery. Tried calling the Bury Moorgate shop, and was hung up on 3 times. How hard can it be to get an order correctly. We even ordered from the website.
It was worst experience from last 4 to 5 times. Last time we ordered mighty zinger and it was cold and no iceberg and when we complaint for it there was no response from the manager and this time also there was no iceberg no cheese and cold burger. Going to delete the app and boycott kfc. Chor
Went to KFC in Ripley MS, Ordered aan 8pc dinner with potatoes and coleslaw. When we got to th window th guy said did you want to add a coleslaw, my husband said yes I want a coleslaw. So what the guy did was give us 2 potato and gravy and we paid for coleslaw. Got to the hotel and only had 7 pcs of chicken . Went back and the guy was very rude chicken was greasy and the coleslaw we paid for was only 1/2 full. I will never go to Ripley KFC again.
Westb liberty kfc, has the friendliest service and great food. I ordered and 8 piece meal with mashed potatoes gravy and baked beans. Everything was tasty and delicious. And customer service there was great.
My order was made wrong I was missing chicken,, so I went back up there to get my order remade and don't get me wrong they did redo it but it was not cooked properly and it was so much oil in the box I will never go there again ago 8933 Jennings Station Rd, St. Louis, MO 63136·
Your request (#2269690) I have been trying to respond back to this request 5 TIMES now and everytime I have tried via your website (chrome and explorer) and even via my phone it just spins and spins. Your complaints procedure is ridiculous and I cannot email you back from the email received and you do not mention on the email how to respond back. I will never eat at KFC again until someone acknowledges my concerns. I have wasted 35mins of my evening trying to respond back to you. My experience of KFC is awful and your complaints procedure is even worse.
Aylmer ont Canada someone at hq should really have a look at this location not taken care of if you need pictures could be sent but have someone have eyes on. For sure .
On May 23, 2026, I called the KFC store at 841 Springfield Avenue, Irvington, NJ 07111 to follow up on a job application I had submitted earlier. The staff was so rude and didn't even listen to what I had to say. She ended the call harshly and I was so confused. I may be in need of a job but I won't tolerate and disrespectful and unprofessionalism from anyone. Thank you and stay safe.
Don't be so rude - simple as. Your staff are shocking. I have had better service in cheap discount stores!
This is my second time to this location First time I did on app. Guy was very nice This time I was on hwy and couldn't access I had to say hello twice. Not friendly at all Another hot button item no printer are working. Not everyone is into this new era I need my receipt period ( the prices are thru the roof so you should be able to afford paper) my girlfriend live the pot pie so I wanted to make sure she got since I'm on this side of town visiting. My two piece was not tasty at all mashed potatoes taste old( 2430 Salem road Please be patience with older customers We are your foundation
I came in for 2 pieces of chicken and had to wait 25 minutes. Absolutely unacceptable I would have left but because I have to order on the kiosk I knew the incompetence of the person working I would probably have to wait for refund as well. Absolutely disgusting attitude from the staff as well and they hardly speak English either.
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