KFC Corporation, based in Louisville, Ky., is the world's most popular chicken restaurant chain specializing in Original Recipe®, Extra Crispy, Grilled Chicken and Original Recipe Strips with home-style sides, Honey BBQ Wings, and freshly made chicken sandwiches. There are more than 14,000 KFC outlets in more than 80 countries and territories around the world, serving some 12 million customers each day. KFC Corporation is a subsidiary of Yum! Brands, Inc., Louisville, Ky. (NYSE: YUM.)
KFC (www.kfc.com) has a 1.9 out of 5 rating on OK.one, based on 201 user reviews collected here. It is listed under Restaurants & Bars and its reputation is poor. 67% of reviews are 1 star, a relatively high share; The business has not yet replied to negative reviews; Reviews mostly discuss Product, Quality. Last updated 2026-08-29.
Most reviewers were unhappy with their experience overall. Many consumers reported that the chicken's quality has decreased, with some describing the taste as undesirable or the chicken as being low-grade and greasy. There were frequent complaints regarding food preparation, such as items being overcooked, dry, or not being at the expected temperature. Conversely, a small portion of people felt that certain staff members were very kind and helpful. Some customers noted positive aspects, mentioning that the food was delicious, or that particular employees provided excellent service. However, a few other people also felt that delivery issues were problematic, with reports of missing orders or unfair refund compensation.
Auto-generated from all reviews of this business. For reference only.I didn't remember why I don't eat there and I had a coupon, so I went. The staff are nice, the atmosphere is nice, but the food is terrible. Low quality taste of the chicken. Very greasy. It was a low price with the coupon, but still not worth the price.
Went to KFC today on Henderson Street in Galesburg il to get the wed ten dollar wing deal as was advertised on tv and was told they don't have that here so there needs to be a disclaimer when running these ten dollar daily deals not valid in All locations
Best fried chicken I’ve had in forever. This location is always finger looking good Thank you KFC D212160
I came to the somerset kfc and no sauces available for my meal. I ordered the long John silvers and all was great I tried to order from the 8pc kfc side and of course they didnt have any white meat it would take around about 30 mins wait and the lady at the drive thru window had fowl attitude and not very patient what so ever. All and all not best experience this place has gone downhill majorly.
Worst customer service ever!!! they’re so mean, i asked for a sauce packet and they literally rolled their eyes at me!! 0/10. And they literally yell at there co workers to where everyone in there trying to order food can hear!!
My chicken bowls weren't as bad as many customers admit. Although, the service could be better.
Worst meal ever 😭 Went to kfc in Weston super mare Not been in a while but I was shocked at the standard of the food purchase a bucket for £20 and it's the last time I will be buying KFC again I had to give one star but I would have given it a minus 20 star's it was so awful
I ordered a large bucket of chicken through Kentucky Fried chicken and it was so salty. I couldn’t. I couldn’t even eat it. I had to throw all the chicken away. I was so disgusted usually when I order from them, I order a large bucket because it will last me about a week, but when that last bucket I ordered it was extremely salty and I told myself I would they lost me as a customer, and I never looked back. Shame on you for making your food salty like that.
Moulsham st Chelmsford Should have walked out on entry! Very small outlet . Litter on counter and floor.....felt very uncared for. Ordered takeaway 8 piece classic bucket. The worst chicken I have ever had! Slimey almost grey chicken! Ws it kentucky approved chicken?? Avoid!!@
I got a question on how you ordered thighs at KFC but you only get drumsticks in your order every time is they running out of chicken or the right people was not running it now or they don’t care about the services that they give out and is sad because the KFC on university Avenue in Rochester, NY 14609 they serve suck and that’s all they serve is drumsticks But you pay for other different types of food, but they never have it. Sad KFC is gone down so badly.
Service is shocking! Always waiting so long for food! Got to 15 minutes, asked where my food was to then be told they forgot all about it 😡 Needs to improve on service and time.
Went to the Ashby branch and all the chicken was cold… absolutely disgraceful at these prices
The company can improve by giving app users extra points, and considering the situation, a free meal voucher. I placed my order which was a pick up order on a Sunday evening on my KFC APP & had to have my order placed within the given time frame.which I did & got confirmation it wld be ready at 9:15pm. Got in the car to go pick up my order & the store was closed. But my card had already been charged upon confirmation of the order being placed & the time I wanted to pick my order up was confirmed. Considering the inconvenience of leaving my home at night. using my gas which is so expensive, and not having anything to eat is unacceptable for a food establishment. I have plenty of food establishments to choose from that do get it right. And they will compensate you besides giving your money back. Being a regular customer this was very disappointing. Didn’t have my food to eat and had to figure out where to go and get something else to eat. Not to mention it’s almost 10pm by now.
i usually like KFC but this is ridiculous. on a recent Saturday we went to kfc in uttoxeter. we go the food but no receipt. we had a look at the food in the car park but there was a USED BANDAGE IN THE BATTER AND BLONDE HAIR!!!!!!!! we asked for a refund but they said we couldnt because we didn't have a receipt. THEY DIDN'T GIVE US A RECEIPT!!!!! never going to KFC uttoxeter again.
I went to the KFC on indian school road near 75th ave, and they have a new manager named Sean who has really whipped that place back into shape. The food is better and any issue you have he will personally help you with. If u avoided this place becuz of poor service like i did for a long time, go back. Sean has made a great difference.
KFC/AW Restaurant # K584007 11183 S Frontage Drive (928) 305-9339 Ticket # 3545 2026-06-09 1:33 PM Cashier Azucena I walked in and placed an order: 12pc meal, large coleslaw, 2 large Mash/gravy with 6 biscuits $ 38.99 Tenders only $ 10.00 8 tenders + Dip Cup, 2 Honey BBQ and 2 KFC Sauce Tax $ 3.29 Carry out – used Visa Total $ 52.28 When I arrived home I was dissatisfied with the looks of the Crispy chicken they were very dark like the oil had not been changed that day prior to deep frying them. The chicken was dry as the desert here in Yuma, AZ. No moisture and the crust was hard as a rock, had to tug like HELL to separate it from the meat. The tenders were dark as the chicken, not a light color as they should be, again the crust was tough and hard and when you tried to break them it would be like tugging on JERKY. My wife just said that this was again the reason we stopped going to KFC because of the bad food. WON’T GO BACK. I know that KFC was founded in the early 1900’s but from the look and taste of this chicken it was probably fried back then and reheated until it sold today. Hank Lovato
The meat wasn't nicely cooked inside, but the waiting time was actually great. Waited short time to get my food
I went to Alagiamandapam branch of kfc in kanyakumari district at night 9.30 it took more than 25 minutes for the delivery and I ordered 3pack of 4 pieces of wings but they gave 1 pack of piece so after reaching home I was really disappointed and I could not even contact them I was from far place so I couldn't go and get also so it was really a worst experience and I lost my money
We came to the plainwell KFC ordered then we're informed it would be a 40 minute wait as they were out of chicken? I am waiting in the lobby only 5 minutes in and very unhappy over it. I have seen 6 customers leave without ordering due to the 40 minute wait. I was under the impression at 5 p.m. dinner would be ready. Yep if its a special you as a business should be prepared for such
expensive, chicken tastes like it was sick when it was slaughtered. My chicken bite was as big as the chicken itself. fries were good though
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