KFC Corporation, based in Louisville, Ky., is the world's most popular chicken restaurant chain specializing in Original Recipe®, Extra Crispy, Grilled Chicken and Original Recipe Strips with home-style sides, Honey BBQ Wings, and freshly made chicken sandwiches. There are more than 14,000 KFC outlets in more than 80 countries and territories around the world, serving some 12 million customers each day. KFC Corporation is a subsidiary of Yum! Brands, Inc., Louisville, Ky. (NYSE: YUM.)
KFC (www.kfc.com) has a 1.9 out of 5 rating on OK.one, based on 201 user reviews collected here. It is listed under Restaurants & Bars and its reputation is poor. 67% of reviews are 1 star, a relatively high share; The business has not yet replied to negative reviews; Reviews mostly discuss Product, Quality. Last updated 2026-08-29.
Most reviewers were unhappy with their experience overall. Many consumers reported that the chicken's quality has decreased, with some describing the taste as undesirable or the chicken as being low-grade and greasy. There were frequent complaints regarding food preparation, such as items being overcooked, dry, or not being at the expected temperature. Conversely, a small portion of people felt that certain staff members were very kind and helpful. Some customers noted positive aspects, mentioning that the food was delicious, or that particular employees provided excellent service. However, a few other people also felt that delivery issues were problematic, with reports of missing orders or unfair refund compensation.
Auto-generated from all reviews of this business. For reference only.I had KFC here in the Philippines and the taste of the meat was "off". You know that metallic taste when something is over sales date? So here they use gravy to hide the taste of chicken that should not be served. It is just as bad as jollibee!
Ordered from KFC London road did not receive the two meals and was only given a 6 pound refund from Uber eats shocking that you have to pay when they messed up
Good test. I like more than the others
THIS is now the 3rd time (Granted... I should've learned my mistake after the second time BUT considering it's been WELL OVER A YEAR... Thought MAYBE they finally got their "stuff" together) Even after the first mishap. Tried AGAIN. AND then NOW definitely last.... So we ordered 12 piece chicken tenders meal (12 piece tenders, mashed potatoes, potato wedges and BISCUITS..! They then called us to the counter after waiting 10 minutes to tell us "We just barely served our VERY last order of tenders JUST NOW" (8:20 PM) (FYI They close at 10 pm) We were cool. BUT also told them "Sucks... That happened to us last time we came HERE" They apologized AS THEY DO. Sent us on our jolly good way with 5 legs (dark meat...) 3 Breasts (white meat. Yum.. as to why we ordered Tenders) and 4 wings (nobody eats.. because... bones... and...) NOT only THAT ..... WE DIDN'T GET OUR BISCUITS!! Not even a "Because of the situation.. We'll give you an dessert for FREE or We'll give you a FREE "whatever" (as if I would EVER) at no purchase. SAVE YOUR MONEY LAYTON RESIDENCE OR PASSERSBY!!!!! Extreme NO to Layton Kentucky Fried Chicken AKA..... KFC 🤮🤢🤢🤮🤢🤢🤮🤢🤮🤢🤮🤢🤢🤢🤮🤢
Had a KFC last week for the first time in about a year. I was appalled to see that the chicken portions were half the size they used to be, Never again. Another customer lost forever.
Ordered the daily special and 4 wings. The bucket was old cooked and looked horrible. I could not eat either. No pies or whatever they advertised. Good, I only paid the day special plus wings, NEVER again! The finger licking has gone as well as the secret herbs and spices. Chicken quality is poor, oil is low grade.
The chicken had obviously been cooked earlier in the day. It was dry, greasy and definitely not the quality we are used to.
why the ayam KFC so so small now!!! tak worth it dengan the price!!! dulu ayam besar! sekarang sangat kecil!!! omg! boleh tak perbaiki lagiii! the chicken very hard to eat! keras
Kfc j9 Wednesbury,on Thursday evening.wrong order when got home,wrong sides a joke for 43.00 Last time I'm going there then.how hard can it be .waste of time and money..
I know i ordered a kids meal. This was quite literally for a dog. It was so small 50% bones, and NO chips in sight. Please KFC actually add in the chips and make it for a human not a dog🤢
We spent sixty dollars, and forgot about two drinks, and when we tried to pay for them they said no we can’t sell that to you, food is good staff isn’t.
I was eating at kfc today and I was trying to get some dripping sauce and I have a speech impediment and the employee insisted on make fun of me because of my disability saying apparently I can’t speak English and laughed at me I will no longer come to this restaurant if this employee is still working here
We always go to this KFC even though we pass anther on our way to a different location. We have always had good service. However tonight was not a happy experience. My wife and I like the original chicken and purchase 2 breast. She went to get some chicken for dinner and ask for 2 breast 2 bisque’s and a side of coleslaw. The attendant repeated what she ordered back to her. When she got home the box contained 1 breast and 1 wing, 2 bisques and a side of coleslaw. We checked the receipt and was charged exactly what she got. So there was no 2 breast. It was less than satisfactory. I guess we will have to find another KFC that sells us what we order.
KFC is unprofessional. Management lacks professional leadership qualities. Doesn't listen to employees. Only heard what she or he wants to hear I quit Kfc And taco bell . Because they lie about everything. I've been sexually harassed, micromanaged, discriminated against. kfc makes a lot of lies up in their head and it's an unsafe , unclean machines. Dishonest unclear expectations. Manipulation and total disregard for other people feelings. Plus, a lot more and It needs to be shut down here in fort collins colorado.
I did not get my food that I ordered on Deliveroo. I paid and everything but the food still hasn't arrived. I expect my food to be free now since I have already paid and waited.
I ask for a cup of water I was told they don’t give out water!! I ask if I could pay for a cup of water the cashier ( wish I had her name ) told me NO!!! KFC on Merrill Rd They are very very Rude!!! Today is Father’s Day June 21st 2026 @ 4:10pm
I went to the Kentucky Fried chicken on Elmwood in Buffalo New York a month ago I got the nuggets. They were nice size nuggets to fill one of those little buckets they have. this time they gavea tiny little bucket with some little nuggets in there smaller than McDonald’s . I should’ve known it was too good to be to be true. When I first got the first nuggets they must’ve made a mistake. I won’t do it again. I don’t care if it is $10.
the guy that took my order he had kind of long hair he was just really really rude and I was trying to upgrade a meal and he told me I couldn't so yeah that'll be the last time I ever eat it this KFC because there's nothing but crackheads that work there and they don't know how to hire anybody decent
Terrible zinger burger meat never seen chicken feel sick put it in the bin Barnsley should sell better cannot believe they're open selling rubbish like this disgusting cannot get over the meat sold as chicken disgusting disgusting to top it all just had diarrhea unbelievable
KFC in Maumee, Ohio web site did not work properly and would not accept my credit card. The original chicken was dry and had no traditional kfc flavor.
201 reviews matching
KFC
Mcdonalds
McDonald's
Taco Bell
KFC
Popeyes Louisiana Kitchen
Pizza Hut
Subway