The chicken was perfectly cooked and…
The chicken was perfectly cooked and the fries were super crispy and seasoned
About KFC
Data updated- Website
- www.kfc.com
- Category
- Restaurants & Bars
- Location
- United States
- Status
- Unclaimed
- Last 12 months
- 201 reviews
- Replies to negative
- 0% (0/151)
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About this business
KFC Corporation, based in Louisville, Ky., is the world's most popular chicken restaurant chain specializing in Original Recipe®, Extra Crispy, Grilled Chicken and Original Recipe Strips with home-style sides, Honey BBQ Wings, and freshly made chicken sandwiches. There are more than 14,000 KFC outlets in more than 80 countries and territories around the world, serving some 12 million customers each day. KFC Corporation is a subsidiary of Yum! Brands, Inc., Louisville, Ky. (NYSE: YUM.)
Is KFC legit?
KFC (www.kfc.com) has a 1.9 out of 5 rating on OK.one, based on 201 user reviews collected here. It is listed under Restaurants & Bars and its reputation is poor. 67% of reviews are 1 star, a relatively high share; The business has not yet replied to negative reviews; Reviews mostly discuss Product, Quality. Last updated 2026-08-29.
What reviewers say
AI generatedMost reviewers were unhappy with their experience overall. Many consumers reported that the chicken's quality has decreased, with some describing the taste as undesirable or the chicken as being low-grade and greasy. There were frequent complaints regarding food preparation, such as items being overcooked, dry, or not being at the expected temperature. Conversely, a small portion of people felt that certain staff members were very kind and helpful. Some customers noted positive aspects, mentioning that the food was delicious, or that particular employees provided excellent service. However, a few other people also felt that delivery issues were problematic, with reports of missing orders or unfair refund compensation.
Auto-generated from all reviews of this business. For reference only.What people say
KFC in Ardmore TN is nothing short of a…
KFC in Ardmore TN is nothing short of a joke. 5 year children could do a better job. got an 8 pc bucket if dries out chicken that got fed to my dog it was disgusting. i asked how old the chicken was and was told 15 to 20 min it was well over 2 hours. I said I would wait for them to drop fresh. Oh sir the will be at least 20 min. NEVER AGIN this is where you take your enemies so they can contract Hep C
I had a very disappointing experience…
I had a very disappointing experience with KFC Rwanda. I paid for my order using Mobile Money, and the money was deducted from my account immediately. However, the staff told me they could not find the payment. I showed them the Mobile Money confirmation message as proof, but they still said they could not locate the transaction. Instead of helping me resolve the issue, the customer service was poor. The communication was unprofessional, and there seemed to be very little effort to investigate or find a solution. What concerns me most is that I still don't know whether I will get my money back. This has been a frustrating and stressful experience. Payment system issues can happen, but customers deserve respectful treatment, clear communication, and timely support. I hope KFC Rwanda improves its customer service and handles payment disputes much more effectively in the future.
Order for delivery
I placed an order for delivery, we have done this many times before. My order was cancelled, I called the branch at White Lion Retail park Dunstable. The person on the phone could not have cared less. Actually said the delivery is not their responsibility... Shocking considering KFC is using Uber to deliver the food.... So tonight our young boy has come home from football to not have his treat and now has to settle for my cooking. Shame on the giant KFC while they really have too many customers to provide or care about them as individuals. Not to mention we now have to wait up to 7days for a full refund, because yes we are the little people who can wait!
Popcorn Chicken?
Ordered the popcorn chicken. Didn't find any popcorn in my chicken. Hmmm 😑
All I wanted was a large Cole slaw
All I wanted was a large Cole slaw, so went to inside counter rather than wait behind 4 vehicles. Was only person waiting to order Stood waiting for 6-7 minutes but cashier did not come to take my order...ignored. Finally approached me as I tossed a $10 spot on counter n remarked shouldn't take 15-20 minutes for a simple order...supposedly fast food? So she tossed my change back across counter, went to get slaw...when opened box at home- only HALF FULL- discarded bc likely otherwise sabotaged. VERY SLOW n Rude service. Got nuggets 2 weeks ago- some were raw. Also saw floor drain in kitchen clogged with puddle of dirty water overtop. Was steady customer- but no more...and I know many people! Owner needs to light a fire under these employees!
I was overcharged
I was overcharged, staff were rude , went online to complain, absolutely no help , will never use collierswood kfc again
Always out of food and service is slow…
Always out of food and service is slow at Central Ave location in Toledo, Ohio
Need to go back to the old recipe too…
Need to go back to the old recipe too much salt on the chicken
Awful customer service and substandard food
On 1 July 2026, I ordered a meal through the KFC website, which was delivered by Uber Eats from the Shirley Branch in Solihull. I ordered a rice bowl, but what I received was completely unacceptable. It looked nothing like the meal advertised, contained very little food, and several advertised ingredients were missing, including butternut squash, sweetcorn, and coleslaw. I have ordered this meal before, so I know what it should look like and the standard I would normally expect. This meal was far below that standard. I went to the restaurant in person to speak to the manager and showed her the meal. Instead of resolving the issue, she kept the meal and refused to provide a refund. She offered to replace it, but also told me that the replacement would be of the same standard. As I had already lost confidence in the quality of the food, I declined the replacement and requested a refund instead. This was refused, and I was told to contact Uber Eats. I then had a lengthy telephone call with Uber Eats customer support. The experience was extremely disappointing. The representative was rude, refused to properly discuss or resolve the issue, and ultimately ended the call by hanging up on me. They maintained that they had only provided the delivery service and refused to issue a refund. As a result, I was left without any food despite paying for a meal that was not as described. This experience completely ruined what was supposed to be a family meal. I also had the inconvenience of travelling to the restaurant myself to complain about food that was clearly substandard, yet I still received no satisfactory resolution. As the order was placed through the KFC website, I believe KFC has failed to meet its responsibilities under consumer law by supplying food that was not as described and refusing to provide an appropriate remedy. The entire experience has been extremely upsetting and has involved some of the worst customer service I have ever received from both KFC and Uber Eats. I expected much better from companies of this size and will think very carefully before ordering through KFC again.
Haven’t had Kentucky fried chicken in a…
Haven’t had Kentucky fried chicken in a while so i go there to order for my family. The worst chicken ive had in a long time. It was dry over fried the only crunch you have is the fried skin on it. The sides were ok. If i hadn’t lived so far across town i would have gave it back. Terrible experience
The new manager on North Davis Drive…
The new manager on North Davis Drive Vincent W. Was literally who and what that location needed!! He needs a raise!!
What a complete waste of a building
What a complete waste of a building. Every single time I’ve been here, it’s something. Today’s excuse? A 25 to 30 minute wait… with maybe three people in the entire place. The parking lot has more traffic than the restaurant. The biggest mystery is how a fried chicken restaurant somehow never has fried chicken ready. That’s like a gas station running out of gas or an ice cream shop saying, “Sorry, we’re out of ice.” And to top it all off, I once found a roach floating in my sweet tea. Somehow that was the quickest thing they managed to serve. At this point, I don’t even know why I keep giving this place another chance. The only thing they seem to keep fully stocked is excuses. If waiting forever for food that should already be cooked is part of the business model, they’re absolutely crushing it. Save yourself the time, gas, and disappointment. You’ll probably have better luck raising your own chicken first.
Everyone was well respectful
Everyone was well respectful. Brittany was very respectful with helping us and making sure our order was right 10/10 would definitely come back
I visit the store in 40/42 Garner NC 4…
I visit the store in 40/42 Garner NC 4 or 5 times and they said don't have white meat. how that happened?
KFC zingers and crunch burgers are now…
KFC zingers and crunch burgers are now not good anymore. They are greasy and during my last visit the chicken inside the bun was full red as if it had bleeding veins and not cleaned properly. KFC should check and balance their quality assurance properly, else they'll be shut down from Pakistan soon
Brilliant service
Brilliant service Brilliant food
Great atmosphere
Great atmosphere! Great service! Food was delicious!
RACIAL SLOWNESS?
I waited a half hour to get 1 thigh and 1 breast. Watched a number of drive thru customers and a couple of walk ins get served before me even though they were there after me; I happen to be the only white person in there. I finally said something to an employee who had just come on duty and showed some hustle, unlike every other employee on duty at the time. This nice lady had me out the door in a few minutes. Well KFC responded with a half ass apology. Couldn't even send me a coupon for my wasted half hour. Ridiculous, pathetic and cheap.
It has been a while that i had kfc so…
It has been a while that I had kfc so yesterday night I decided to order my self something different then the peaces of chicken I always had so I went on in and got myself a mouth watering box master meal and nice and spicy zinger wings and on top of that the service delivery was fast and efficient
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