KFC Corporation, based in Louisville, Ky., is the world's most popular chicken restaurant chain specializing in Original Recipe®, Extra Crispy, Grilled Chicken and Original Recipe Strips with home-style sides, Honey BBQ Wings, and freshly made chicken sandwiches. There are more than 14,000 KFC outlets in more than 80 countries and territories around the world, serving some 12 million customers each day. KFC Corporation is a subsidiary of Yum! Brands, Inc., Louisville, Ky. (NYSE: YUM.)
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KFC (www.kfc.com) has a 1.9 out of 5 rating on OK.one, based on 201 user reviews collected here. It is listed under Restaurants & Bars and its reputation is poor. 67% of reviews are 1 star, a relatively high share; The business has not yet replied to negative reviews; Reviews mostly discuss Product, Quality. Last updated 2026-08-29.
What reviewers say
AI generated
Most reviewers were unhappy with their experience overall. Many consumers reported that the chicken's quality has decreased, with some describing the taste as undesirable or the chicken as being low-grade and greasy. There were frequent complaints regarding food preparation, such as items being overcooked, dry, or not being at the expected temperature.
Conversely, a small portion of people felt that certain staff members were very kind and helpful. Some customers noted positive aspects, mentioning that the food was delicious, or that particular employees provided excellent service. However, a few other people also felt that delivery issues were problematic, with reports of missing orders or unfair refund compensation.
Auto-generated from all reviews of this business. For reference only.
KFC 6041 S Goldenrod Rd, Orlando, FL 32822. Absolutely terrible experience that reflects horribly on the KFC brand as a whole. Placed a mobile app order and was forced to wait over an hour in the store due to pure staff incompetence and a complete failure of management. This location is a total operational failure. The employees on duty showed zero work ethic or care for the customers, completely ignoring the massive food backlog. To make matters worse, when the food was finally handed over, the order was completely wrong and missing items I paid for. This location is an absolute embarrassment to the company name. Management needs to step in immediately and retrain this crew (at the very least). Avoid this location if you value your time and money.
The popcorn chicken is not very good they have a not so great taste.i remember the old popcorn chicken wasn't almost burnt.it was crispy but golden brown,and I can taste the almost burnt and several pieces are to hard to eat.either y'all have added some different ingredients or the younger kids working there needs to be taught how to cook them right,but I just can't get past the taste they have a taste that isn't desirable
I placed an order online in the evening. It was supposedly delivered by DoorDash to my 2nd floor apartment. I never received the order, so I called KFC immediately. They told me that they would check it out. I received an email the next day stating that there would be no compensation because the order was delivered. I called them back today and explained that there was a 202 in the building below me, and it must have been delivered there. I received another email basically saying the same thing as before. I do not like being called a liar. No more KFC for me. They handled the whole thing very poorly.
The worst customer service I have ever seen in a restaurant I give this restaurant five stars down. I would never eat here again. They make the food so slow terrible experience worst restaurant in Newton, Iowa
My Door Dash driver was told to exit the store and get in the line for a pickup because it was after 9 pm. I made my order around 8:30, and 15 vmin to pick up for delivery. Then My driver was informed that the driver needed to go back in line to pick up. I will NEVER order from the location on Louetta and FM 249, Houston, Texas 77070.
I
am writing this review about my experience at the KFC City Mall Dora branch. My sister and I visited on Tuesday, and unfortunately, the customer service was extremely disappointing.
First, they were unable to give us change and said they couldn't accept credit cards. We both ordered a Twister Box Meal and asked to upgrade our chicken to chicken breast instead of thigh. We were told they could only give one chicken breast and the other had to be a thigh, even though we were ordering two separate meals. That made no sense.
We also specifically asked for our Twisters without tomatoes. They told us they would give us two Crispy pieces instead of the chicken breast upgrade. After waiting about 20 minutes, we received our meals, but the Twisters still had tomatoes, and each person only received one tiny Crispy piece that was smaller than my little finger.
When we pointed out that the Twisters still had tomatoes, the staff actually laughed at us. They opened the wraps, removed the tomatoes with their hands, closed them again, and tried to give them back to us. Only after we argued did they finally replace them. Even then, the presentation was terrible.
The worst part was the attitude of the staff. They mocked us throughout the interaction, and one employee eventually handed me the new Twister saying, "Here are two new ones without tomatoes," in a very rude and sarcastic way.
This was one of the worst experiences I've ever had at a KFC branch. I expected much better customer service and professionalism from KFC. I'm only posting this review today because I just found out how to submit feedback.
i ordered yesterday midnight. quality was compromised. really disappointrd with wing pucket. wings were not freshly fried. they were clearly fried multiple times, even its crisp turned dark brownish and was very oily, zinger quality was also not satiafactory. while dining your services are good but at home delivery its getting really poor. i mentioned before ordering about previous poor experience but there was no improvement. i am suffering from severe stomachache since last night even i cant finish my meal. disappointed again
Driver from redcliffe kfc delivering to another address parked at an angle across our street making access difficult. They were beeped quietly to highlight the issue. They hurled abuse and drove away with the passenger giving a rhythmic salute out the window with the middle finger of each hand. Quite the big man given he was abusing a female. Completely uncalled for and when you try to call kfc to find out what company is responsible for driver they don't answer their phone. 7 times. So by default they made this their problem.
This is the second time I have been to this restaurant, each time my order has been messed up, when I brought it to the Drive-through clerks attention, She went and got the manager who immediately tried to argue. Despite the fact I had a printed receipt proving my order. I will never step foot in the Splendora restaurant again, the manager is the rudest individual I’ve ever met
If I could give a zero i would I ordered a 8 piece chicken thighs and legs yesterday and a lg coleslaw when I got home it was just the chicken so i called and gave my name and she said come back the next day to get it so i waited till today and had to wait 30 min the guy at the register had a nasty attitude saying the manager had a lot going on along with other people had been waiting so long for there order to one lady was waiting to order and it took so long she just left I will never go back to kfc on Jonesboro rd
Went to get a 4 PC Taste of KFC for $10 in Salisbury. NC. Was told that the offer was only good for online orders. On the website it states nowhere that he offer is only good for online orders. When told that my order would be over $18, I told them to keep it as they would not honor the $10 offer and I walked out. Poor way of doing business in my opinion!!!
I’ve been a loyal KFC customer for close to 60 years. What the hell have you done to your recipes? I used to love your colonel strips and wings. Now they are so spicy, I can’t eat them, they make me ill. Who are you making this stuff for? Aren’t your marketing people doing their job? I am seriously considering NEVER get KFC again! It’s a shame. I really liked your chicken.
I contacted the KFC Customer Service line because I did not receive any birthday promotion in July. They first told me that I didn't have a birthday registered. I offered to send them a screen shot showing my profile did list my birthday. They then said it was too late and I should have contacted them before my birthday. WTF? Then they would not let me speak with a supervisor. I have lots of chicken options. Very dissatisfied with their customer service.
Bought a meal from Kentucky in MyMall Limassol. Spoons and serviettes weren’t supplied. When asked for some I was told to buy it from them. How is a person supposed to eat your salad and wipe your mouth and hands. I was told by their customer care department that that’s their policy!!! Pathetic!!! KFC will NEVER see our family again!!
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