About KFC
Data updated- Website
- www.kfc.com
- Category
- Restaurants & Bars
- Location
- United States
- Status
- Unclaimed
- Last 12 months
- 201 reviews
- Replies to negative
- 0% (0/151)
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About this business
KFC Corporation, based in Louisville, Ky., is the world's most popular chicken restaurant chain specializing in Original Recipe®, Extra Crispy, Grilled Chicken and Original Recipe Strips with home-style sides, Honey BBQ Wings, and freshly made chicken sandwiches. There are more than 14,000 KFC outlets in more than 80 countries and territories around the world, serving some 12 million customers each day. KFC Corporation is a subsidiary of Yum! Brands, Inc., Louisville, Ky. (NYSE: YUM.)
Is KFC legit?
KFC (www.kfc.com) has a 1.9 out of 5 rating on OK.one, based on 201 user reviews collected here. It is listed under Restaurants & Bars and its reputation is poor. 67% of reviews are 1 star, a relatively high share; The business has not yet replied to negative reviews; Reviews mostly discuss Product, Quality. Last updated 2026-08-29.
What reviewers say
AI generatedMost reviewers were unhappy with their experience overall. Many consumers reported that the chicken's quality has decreased, with some describing the taste as undesirable or the chicken as being low-grade and greasy. There were frequent complaints regarding food preparation, such as items being overcooked, dry, or not being at the expected temperature. Conversely, a small portion of people felt that certain staff members were very kind and helpful. Some customers noted positive aspects, mentioning that the food was delicious, or that particular employees provided excellent service. However, a few other people also felt that delivery issues were problematic, with reports of missing orders or unfair refund compensation.
Auto-generated from all reviews of this business. For reference only.What people say
Ordered chicken pot pies
Ordered chicken pot pies. First time they were very good. Second time they were horrible. Mostly a bowl of dark meat with some chicken skin. It was gross. Never go there again.
whats happenening to the portion sizes??
kfc used to be great but the shrinkflation is getting ridiculous. the sides now come in these tiny little cups that are gone in two bites, and the chicken pieces are half the size they used to be. chicken was okay but way too greasy this time. it's convenient but you get terrible value for your money now....
This was so disappointing
This was so disappointing. What happened to KFC? Unable to attach the pictures but KFC got to do better..
I went with my 3 children and wife
I went with my 3 children and wife, order what we think would be good for our family. The food was not good. Nobody in our family was happy. Everything was over expensive if you compare to other. We eat 2 times at KFC the first and the last time in one time. My advice is Don't buy KFC...
Had the best service at this KFC than…
Had the best service at this KFC than any other. Blaine has been a definite hidden gem!! The food was hot and served quickly, during the lunch rush at that. The cooks are fantastic!! Thank all of you!
Waited 2 hours for the order
Waited 2 hours for the order , customer support not picking calls , pathetic services pathetic quality pathetic customer support
I went to the KFC/Taco Bell…
I went to the KFC/Taco Bell establishment in Cadiz KY today, 6/6, around 1:45 pm. I pulled up to the drive thru because I had my dog with me and it was over 80' out. I ordered the 8pc chicken tender meal that comes with 2 lrg sides and 4 biscuits. I also added 2 orders of empanadas. The drive thru gal tells me that I get 4 sides, even though I tell her the menu board say 2 sides and 4 biscuits. So I tell her just to double the mashed potatoes with gravy and the coleslaw. After paying, I was asked to pull forward because there was a wait or 3-5 minutes on the empanadas. So I did. After about 10 minutes, the drive thru gal comes out with a bag (that had a bucket in it 🤷) and says, "oh you had the empanadas. I sorry, I forgot". Said it would be a 2-3 minute wait. After another 5 minutes, she finally comes out, (this time bag has 2 boxes and a bag) only for me to notice that I was short an order of empanadas. So I turned my truck off, went inside, told the drive thru gal I only got 1 order and she acted like I was being difficult. Just smerked and walked away to tell another person to drop another order and waiting another 5 minutes. So, after paying over $27, leaving the establishment at 2:20, I get home to find my sides were small individual sides, like the ones that are in the combo meals. Not to mention that I didn't get the mashed potatoes, just the gravy. It wasn't even busy when I arrived there. No wait in drive thru before placing order and when I went in to get the rest of my order there were only 5 people inside waiting for food, 2 couples and 1 old man. This place is getting worse with each visit. Seriously needs to be re-evaluated for their skill set and hire people who know what a sense of urgency means. 30 minutes for most of my items already being made before I even got there. Come on! Oh yeah, didn't even get my receipt.
I asked before ordering if they had a…
I asked before ordering if they had a pot pie cooked and they said yes. I said‘good cause the other day they took 25 minutes to get my pot pie’ well, this time it’s been 18 minutes and I still don’t have my order. I shop here often but after this experience, I don’t know.. People should be re-trained in my opinion.
Thursday Special disappointment
We went to KFC to get their Thursday special the $10 BUCKET of 8 chicken tenders and received a small box that had enough room for an individual coleslaw that was ordered as an additional item. No bucket of tenders and tenders so small they fit in a box with a coleslaw. Would have added a picture but this Durant Durant have any way to.
Charge an extra $20 for delivery for a…
Charge an extra $20 for delivery for a customer within a few KMs. Very poor form!!
Had a reply from KFC customer care ref…
Had a reply from KFC customer care ref being refused service at the counter/use the terminals to order. It is NOT policy to demand people order using the in-store terminals. Training issues are not being addressed, I will never use KFC again.
⭐ 1 Star Mansfield (NG19 0HA)
⭐ 1 Star Mansfield (NG19 0HA) This has to be one of the worst KFC locations I've visited. A 1-hour parking limit is unreasonable for a sit-down restaurant. Other KFC locations, such as Banbury, allow 3 hours, which shows that a fairer system is perfectly possible. The restaurant itself didn't help the experience: dirty tables, no napkins, poor customer service, and then the risk of receiving a parking charge for staying slightly too long. Customers should be encouraged to enjoy their meal, not rushed out the door while worrying about a parking fine. Very disappointing.
Food was cold
Food was cold, overcooked, bone dry, and stringy. Almost inedible. In fact, my Dogs got more of it than I ate. I generally prefer 'Lee's Chicken' and this visit only reinforced that belief. KFC has fallen so far they're just not worth the money they charge. I will never order from them again. And this wasn't a delivery, this was picked up from the store. Sorry KFC Pennfield, you'll never get my business again.
THE CHICKEN WAS FINE BUT MY COMPLAINT…
THE CHICKEN WAS FINE BUT MY COMPLAINT IS WITH THE DRINKS!! TEXANS DO NOT DRINK PEPSI PRODUCTS THAT IS WHAT YANKEES DRINK!! TEXANS DRINK DR PEPPER AND COKE AND THIS IS WHAT YOU SHOULD BE SERVING!! IF YOUR HOME OFFICE IS IN A BLUE STATE YOU NEED TO UNDERSTAND THE WANTS OF EACH STATE YOU ARE SERVING NOT JUST BLINDLY SERVE WHAT YOUR HOME OFFICE HAS AUTHORIZED!!! WILL NOT EAT HERE AGAIN IF YOU CAN NOT ACCOMEDATE EVERYONE!!!
I went to the KFC on 801 E William…
I went to the KFC on 801 E William Cannon Dr Suite 401 Austin, TX 78745 tonight and order a 2pc combo. They originally told be it’ll be a 20 minute wait and I agreed. When I arrived to the window, within 2 mins they provided me with my food. When I got home, I found that they gave me chicken that had been sitting there all day. It was super disrespectful and I’ll never eat at another KFC. I wish I could post a picture of this damn chicken. It is so frustrating. This is not my first experience with them providing bad service and bad food. But it is the last time I’ll eat there.
Cares about us unlike other drive…
Cares about us unlike other drive through that are rude
Very rude waiting in line for 30 min…
Very rude waiting in line for 30 min pay large liver dinner and a chicken pot pie. Got a small liver dinner with one side.try to talk to the person she walk off
The restaurant smelled like a raw…
The restaurant smelled like a raw chicken coop. The floors were dirty , waited for 5 minutes to get service only after I banged on counter to get someone attention while they were in back talking , the chicken tenders were over cooked , don’t get my full order or any sauces to go with tenders, ketchup packs had a sticky substance all on the outside, called corporate just to have the restaurant manger call me and harassed me by calling me a liar with my complaints. The location is shelbyville ky and needs to be shut down or under new management. I personally will never eat at a kfc even is someone paid me to eat there for the rest of my life .
I have been eating pot pies at KFC for…
And it's the one at 3860 Wedgewood Lane I have been eating pot pies at KFC for a long time this is the worst I've ever gotten everybody beware do not eat at KFC no more do not call a certain number because they're trying to scam me and take money from you and it's still one at 3860 Wedgewood Lane the Villages Florida
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