Protect your home’s most valuable systems and appliances.Starting at $1/dayLiberty Home Guard have been rated the #1 Home Warranty Provider by the U.S. News & World Report and received an A grade from The Better Business Bureau.Liberty Home Guard is committed to revolutionizing the home service industry by providing customers with outstanding service and cutting edge technology to increase ease and efficiency in the home warranty process.
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Is Liberty Home Guard legit?
Liberty Home Guard (www.libertyhomeguard.com) has a 4.2 out of 5 rating on OK.one, based on 206 user reviews collected here. It is listed under Home Services and its reputation is good. 79% of reviews are 4 stars or higher and 18% are 1 star; The business has replied to 95% of negative reviews. Last updated 2026-08-31.
What reviewers say
AI generated
Reviewers overwhelmingly had a great experience with this company. Many consumers find the staff to be exceptional, noting that representatives are consistently polite, knowledgeable, and very helpful throughout the process. Reviewers appreciate the ease of utilizing the service and finding solutions, with some noting swift resolutions to issues regarding claims and replacements.
However, some customers also noted significant issues concerning the claims process, mentioning frustrating delays such as long waiting periods for technicians or extended review times. A few other people also felt that specific service interactions were poor, detailing instances of unfamiliar staff responses or difficulties in understanding coverage details.
Auto-generated from all reviews of this business. For reference only.
Thank you to Marc Wagner for your professionalism, patience and understanding with the renewal of my policy. Appreciate you going the extra mile in helping me through this process.
Reply from Liberty Home Guard2026-08-26
Thank you for taking the time to share such wonderful feedback! We’re delighted to hear that Marc Wagner provided you with professionalism, patience, and understanding throughout your policy renewal. Going the extra mile to make the process smooth and comfortable for our customers is exactly the kind of service we strive to provide at Liberty Home Guard. We’ll be sure to share your kind words with Marc. Thank you for your continued trust in Liberty Home Guard! 🏠💙
Easy to work with and a prompt response to all issues.
Reply from Liberty Home Guard2026-08-26
Thank you for your positive feedback! We’re glad to hear that your experience with Liberty Home Guard was easy and that our team provided prompt responses whenever you needed assistance. Delivering responsive and reliable service is something we take pride in. We truly appreciate your trust and support! 🏠💙
Had a great experience with Luis Pena today a little but complicated issue but he handled it very nicely and professional Thank you Luis
Reply from Liberty Home Guard2026-08-26
Thank you for sharing your experience! We’re thrilled to hear that Luis Pena was able to assist you with a complicated issue while remaining professional, patient, and helpful throughout the process. We’ll be sure to pass along your kind words to Luis he’ll be glad to know his efforts made a difference. Thank you for choosing Liberty Home Guard! 🏠💙
Dealing with Liberty Home Guard is like dealing with the DMV. They have 48 (business) hours to respond and they use every minute. Last winter, my furnace failed and they kept coming back with new requirements that reset their response clock. It took weeks to get heat in the house. I am currently trying to get a dryer fixed. I submitted the request last Friday. The technician showed up on Monday and submitted the diagnosis that afternoon. It is a circuit board - $285 on-line. It is Wednesday and still under review. Simple fix but as always dragging things out.
Reply from Liberty Home Guard2026-08-26
Hello Frank Wahl! We are deeply sorry to hear about your experience. Your feedback is invaluable to us, and we sincerely apologize for any inconvenience caused. Our customer success team will reach out to you shortly to address your concerns and ensure that your issue is resolved. Thank you for bringing this to our attention.
Thank you for the great feedback! We’re so glad to hear you had a positive experience with our team. We truly appreciate your kind words and your trust in Liberty Home Guard. 🏠💙
I’m giving a 5 star for Fabio. I would give zero stars to everyone before Fabio and the overall experience which started July 10 and after 4 technicians visited I was informed I’ve exhausted my pool benefit.
Reply from Liberty Home Guard2026-08-28
Thank you for your 5-star feedback for Fabio. We’re truly glad he was able to make a positive difference in what sounds like a very frustrating experience. We appreciate you recognizing his professionalism and support, especially after the challenges you experienced throughout the claim process. We’ll be sure to share your kind words with Fabio. Thank you for giving us the opportunity to assist you and for sharing your honest feedback with Liberty Home Guard. 🏠💙
This service has been great to work with and we were happy to renew for another 72 months. The rep Marc Wagner was knowledgeable about the service and costs and made renewing simple. I highly recommend Liberty Home Guard.
Reply from Liberty Home Guard2026-08-26
Thank you so much for your wonderful review! We’re thrilled to hear that you had such a positive experience with Liberty Home Guard and decided to renew for another 72 months. We’re especially glad to know that Marc Wagner was knowledgeable, transparent, and made the renewal process simple and stress-free. We’ll be sure to share your kind words with Marc and the team. Thank you for your continued trust and recommendation! We truly appreciate having you as part of the Liberty Home Guard family. 🏠💙
Quick response to my claim, clearly explained the options, very polite.
Reply from Liberty Home Guard2026-08-25
Thank you for sharing your experience! We’re glad to hear that your claim was handled quickly and that our team clearly explained your options. We truly appreciate your kind words and are happy we could provide you with polite and helpful service.
This has been an awful experience. I still have not got anything accomplish. My garage is not fixed. My wife sent info on our current fan and hasn't heard anything back. I was not able to speak to supervisor when I requested to.
Reply from Liberty Home Guard2026-08-25
Hello James Hoover! We are deeply sorry to hear about your experience. Your feedback is invaluable to us, and we sincerely apologize for any inconvenience caused. Our customer success team will reach out to you shortly to address your concerns and ensure that your issue is resolved. Thank you for bringing this to our attention.
I’m leaving before Jehovah. It’s been mentally draining with this process. The last person I spoke with Mr. Lucas, assured me that all things will work out well. I’m putting my confidence in him and your Brand.
After 3 years, this is my first time use of the warranty and it seemed to be a difficult process.
Reply from Liberty Home Guard2026-08-25
Thank you for sharing your honest experience. We’re truly sorry to hear that the process has been mentally draining, especially after having your Liberty Home Guard coverage for three years before needing to use it for the first time. We understand how frustrating and difficult that can feel.
We’re glad to hear that Mr. Lucas was able to provide reassurance and give you confidence that things will work out. We sincerely appreciate the trust you’re placing in him and in Liberty Home Guard. Your experience matters to us, and we hope we can turn this situation into a much more positive one for you.
Marc Wagner was helpful, he got us a great deal.
Thanks Marc
Reply from Liberty Home Guard2026-08-25
Thank you for your kind words! We’re glad to hear that Marc Wagner was helpful and able to find you a great deal. We truly appreciate your trust in Liberty Home Guard and are happy to have you as part of our family!
Thank you for your feedback! We’re glad to hear that your experience with Liberty Home Guard was fast, efficient, and straightforward. We appreciate your trust in us and are always here when you need us! 🏠💙
Thank you for the kind words! We’re so glad to hear that Fabio provided you with a great experience. We’ll be sure to share your positive feedback with him it’s always wonderful to know when a team member makes a difference. Thank you for choosing Liberty Home Guard! 🏠💙
Kieth Gordon called us while we were online looking at what Liberty Home Guard offers, we spoke to Kieth and asked numerous questions ,he took the time to explain the plan we were interested in and then inquired about our age when we replied he told us about the senior plan and what the advantage is going that way. We signed up . Kieth is a great person for your company a representative you can trust and persons looking for your service will trust Kieth as well.
Reply from Liberty Home Guard2026-08-25
Thank you for sharing such a wonderful experience! We’re thrilled to hear that Keith Gordon took the time to answer your questions, explain your options, and help you find the plan that best suited your needs. We’re especially glad his guidance made you feel confident in your decision to join Liberty Home Guard. Keith is a valued member of our team, and we truly appreciate your trust and kind recognition of his dedication!
Marc Wagner did a great job of explaining the new proposal to me which allowed me to extend my current coverage at a very reasonable cost! He also ensured I understood the summary of the new proposal in which I was not sure I understood the costs associated with the renewal/extension; after 2 minutes with Marc I understood!!
Reply from Liberty Home Guard2026-08-25
Thank you for sharing your experience! We’re thrilled to hear that Marc Wagner took the time to clearly explain your new proposal and make sure you fully understood the renewal and extension costs. Providing clear, personalized guidance is important to us, and we’re glad Marc was able to make the process simple and easy to understand. We truly appreciate your trust in Liberty Home Guard!
Fabio Lopez was best when I contact the resolution department of liberty home guard.
T
Reply from Liberty Home Guard2026-08-25
Thank you for your kind words! We’re delighted to hear that Fabio Lopez provided you with such a positive experience when you contacted our Resolution Department. We’ll be sure to share your recognition with Fabio and the team. We truly appreciate your trust in Liberty Home Guard!
Libert Home Guard is the MOST AWFUL home warranty company out there. DO NOT EVER sign a contract with them! Liberty Home Guard receives frequent complaints on platforms like the Better Business Bureau highlight denied claims, low payout caps, and delayed service.Common ComplaintsClaim Denials & Low Payouts: Users on Reddit report that fine print excludes vital components or results in low reimbursement amounts compared to actual repair costs.Low Coverage Caps: Industry reviews note that Liberty Home Guard maintains relatively low caps on certain trades like plumbing and electrical.Customer Service Bottlenecks: Users frequently describe long wait times on hold and difficulties escalating disputes to decision-makers.Deceptive Marketing: Complaints include aggressive sales tactics. I have experienced all of the above..........But a special TY to Mr. Rodriqez
Reply from Liberty Home Guard2026-08-24
We’re sorry to hear that your overall experience did not meet your expectations. We do appreciate you taking the time to share your feedback, and we’re glad to hear that Mr. Rodriquez was able to make a positive impression during your experience. We’ll be sure to recognize him for his efforts. Thank you for bringing your concerns to our attention.
Get away from this company, it's totally a scam, they will lie to you regarding your claim.
Reply from Liberty Home Guard2026-08-24
Hello Lucas Lu! We regret that your experience did not meet your expectations, and we apologize for any inconvenience you encountered. Your feedback is important to us, and we assure you that our customer success team will contact you soon to address and resolve your concerns. Thank you for taking the time to share your experience.
Luis is very helpful and knowledgeable, he deserves 5 stars
Reply from Liberty Home Guard2026-08-24
Thank you for the 5-star shoutout! ⭐ We’re thrilled to hear that Luis was so helpful and knowledgeable throughout your experience. We’ll be sure to share your kind words with him. We truly appreciate you choosing Liberty Home Guard! 🏠✨
Jayden was nice, polite and explained the details briefly and put my claim in the customer portal to view claim resolution options. So far well done by Jayden and Liberty Home Guard!
Reply from Liberty Home Guard2026-08-24
Thank you for sharing your positive experience! We’re delighted to hear that Jayden was friendly, professional, and made the process easy by clearly explaining the details and getting your claim into the customer portal. We’ll be sure to recognize Jayden for his great service. We appreciate your trust in Liberty Home Guard and look forward to continuing to provide you with a great experience! ⭐🏠
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