Protect your home’s most valuable systems and appliances.Starting at $1/dayLiberty Home Guard have been rated the #1 Home Warranty Provider by the U.S. News & World Report and received an A grade from The Better Business Bureau.Liberty Home Guard is committed to revolutionizing the home service industry by providing customers with outstanding service and cutting edge technology to increase ease and efficiency in the home warranty process.
Written by the business, not verified by us.Liberty Home Guard (www.libertyhomeguard.com) has a 4.2 out of 5 rating on OK.one, based on 206 user reviews collected here. It is listed under Home Services and its reputation is good. 79% of reviews are 4 stars or higher and 18% are 1 star; The business has replied to 95% of negative reviews. Last updated 2026-08-31.
Reviewers overwhelmingly had a great experience with this company. Many consumers find the staff to be exceptional, noting that representatives are consistently polite, knowledgeable, and very helpful throughout the process. Reviewers appreciate the ease of utilizing the service and finding solutions, with some noting swift resolutions to issues regarding claims and replacements. However, some customers also noted significant issues concerning the claims process, mentioning frustrating delays such as long waiting periods for technicians or extended review times. A few other people also felt that specific service interactions were poor, detailing instances of unfamiliar staff responses or difficulties in understanding coverage details.
Auto-generated from all reviews of this business. For reference only.Great for rural people. The employee solved the problem.
Thank you for your kind feedback! We’re so glad to hear that our team member was able to resolve your issue and provide the assistance you needed. We truly appreciate your trust in Liberty Home Guard and are happy to be there for our customers, wherever they call home!
My experience with Fabio was excellent. He looked into my HVAC ductwork claim and explained everything thoroughly. Great customer service. The issue seems to be with report the technician submitted to Liberty Home Guard.
Thank you for sharing your experience! We’re delighted to hear that Fabio took the time to look into your HVAC ductwork claim and explain everything thoroughly. We truly appreciate your kind words about his customer service. We also understand how important clear and accurate technician reports are, and we appreciate your patience while we work through these details. Thank you for choosing Liberty Home Guard!
Leon Sonny Wolf was very informative. I had never heard of the VIP program and he patiently took the time to explain how it all worked. While today I wasn’t ready to purchase the VIP it was not for lack of Leon doing his job to upsell me!! Biggest reason I didn’t go with the VIP is because I’ve never had a service call with Liberty and I don’t know how the customer service department handles service calls . I don’t want to be stuck with a company for an extended period of time have given up payment and have to go with someone else because of bad customer service. Once I decided I did not want to purchase the VIP program Leon was quick to get me off the phone to the point I thought he had hung up on me, I called him right back and he quickly answered my call and explained he would be sending me email confirmation of the new policy.
Thank you for taking the time to share such detailed feedback! We’re glad to hear that Leon was informative, patient, and took the time to explain the VIP program and your policy options. We also appreciate your honesty about wanting to experience our service process before making a longer-term commitment. We understand that earning your trust through great customer service is important, and we’re committed to providing that experience. We’re happy Leon was able to assist you and provide the confirmation you needed. Thank you for choosing Liberty Home Guard!
We will not renew with this company the worst experience we’ve had with any home warranty company over the last 15 years. We opened up a claim on June 26, 2026 for a broken refrigerator water filter system here we are August 15, 2026 and it is still broken. I’ve had more than 15 phone conversations with different customer service reps who have been rude who have lied I’ve already paid our service fee and installation fee, but the company cannot find a technician in a timely manner to install the parts I would not recommend liberty home guard to anyone
Hello Lauren! We are deeply sorry to hear about your experience. Your feedback is invaluable to us, and we sincerely apologize for any inconvenience caused. Our customer success team will reach out to you shortly to address your concerns and ensure that your issue is resolved. Thank you for bringing this to our attention.
Great customer service and professionalism.
Thank you for your kind feedback! We’re thrilled to hear that you experienced great customer service and professionalism. Providing a positive experience for our customers is always our goal. We truly appreciate you choosing Liberty Home Guard!
Jayden Reed helped with a service claim and explained clearly the coverage and the resolution process. It was a good experience working with him and Liberty HomeGuard.
Thank you for sharing your experience! We’re delighted to hear that Jayden Reed provided clear guidance on your coverage and the resolution process. We’re glad he made your service claim experience a positive one. We truly appreciate your trust in Liberty Home Guard and your kind words about our team!
In the matter of my disputes with Liberty Home Guard, the issues have been resolved. Matt Willis
Thank you for sharing this update, Matt. We’re glad to hear that your concerns have been resolved. We appreciate your patience throughout the process and are grateful for the opportunity to assist you.
Thank you for your kind words! We’re so glad to hear that our team was helpful and courteous. We truly appreciate your feedback and are happy to have been there for you!
Mr. Luis Pena was very helpful and understood my circumstances. I am a 78 year-old Customer who wound up having two insurances covering the same period last year. I wish to cancel this coverage immediately and have the charges removed from my Citi Credit Card. Thank you for your assistance in this matter Gerald Miller 480-550-0091.
Thank you for sharing your experience, Gerald. We’re glad to hear that Luis Peña was understanding, helpful, and able to assist you with your circumstances. We truly appreciate your feedback and the opportunity to help make the process as smooth as possible. Thank you for choosing Liberty Home Guard!
He was very kind, Professional and solution oriented Luis Pena
Thank you for your wonderful feedback! We’re thrilled to hear that Luis Peña was kind, professional, and solution-oriented throughout your experience. We’ll be sure to share your kind words with Luis. We truly appreciate you choosing Liberty Home Guard!
I have had several claims with these folks. In July 2026 I had an emergency water heater situation (water leaking from the bottom of the heater). To be honest, I forgot I had the coverage. As I said, it was an emergent situation. It occured to me a couple of weeks later that I had this coverage. I filed a claim to be reimbursed for something. I was not expecting to get a full reimbursement, but I would have been satisfied with a partial reimbursement. The "resolution department (more like the declination department)" called me today and declined the claim. I have to fight on every claim. I would NEVER recommend Liberty Home Guard. They are not easy to deal but they are good at denying claims. Great job LHG!!
Hello ! Thank you for your feedback, and we’re truly sorry to hear about your experience. We strive for excellence and regret that we did not meet your expectations. To help us address your concerns effectively, could you please email us at [email protected] with the subject "Trustpilot Review - Darin Holovach" Include your policy number or full name in the email so we can locate your account and expedite the resolution process. We are committed to improving your experience and hope to resolve this matter swiftly.
Thank you for your kind words! We’re glad to hear that our team made handling your concerns easy and provided you with the support you needed. We truly appreciate your feedback and your trust in Liberty Home Guard!
I paid $3k plus for a whole home policy 2 years ago. I called about 3 WEEKS ago about my ac being out. I have just now received a call that they cannot find a technician and that I should find one. 3 WEEKS! As like most of the country we are having near record heat, I had to buy a window unit (what I could afford as I'm disabled) that is too small and keeps my home at 83°. I don't even want to see what my power bill is going to be. Then I was told that I would have to pay to get it fixed out of pocket once it is "approved", and they would reimburse me. As stated above, I'm disabled. I don't have that kind of money. On top of that they took $70 out of my account just to "open" the claim. There has got to be a better way to conduct business. Please do your due diligence before going with this company.
Hello Vince Embry! We are very sorry to learn about the difficulties you faced. Please accept our sincere apologies. Our customer success team will reach out to you soon to address your concerns and ensure that your issue is resolved. Thank you for your feedback.
I have an issue with the temperature of my shower going from hot to cold and extreme temperatures it doesn't keep a static temperature. They sent a tech out to diagnose it and then a separate trip to fix it. After they said it was fixed we found it was still not working and actually worse. Called customer service and tried to get a different company to perform the work because I wasn't confident of the company that fixed it initially and the representative told me they could put a request in but wasn't guaranteed. I said I'd like to speak to a supervisor but they told me if the reason was to dispute that the supervisor wouldn't be able to help. I said I'd like to still speak to a supervisor they refused without a reason and I said I'm not happy with this and I'd like to speak to a supervisor still refused and more or less hung up on me. Called for a supervisor took 15 minutes of waiting on hold and then told me they would call me back. Once called back determined they wouldn't be able to switch the provider and it would have to go for review. I asked how long the review and they said two days. I said ok forget the review just have the company come out again. Still waited like a day and a half and now they just took it upon themselves to schedule the date and time of the service without consulting me just an email. No idea if a different provider has been selected based off the email. Really dislike the way they operate and you need to follow up with them to figure out what's going on, and I shouldn't have been hung up on when I asked to speak to a supervisor.
Hello Michael Hainthaler! We apologize for the experience you described and the inconvenience it caused. Your feedback is important to us, and we are committed to addressing your concerns. A member of our customer success team will contact you shortly to resolve this matter. Thank you for bringing it to our attention.
I have been really frustrated with Liberty and my call earlier today was horrible. The gentleman just read a script and talked around my questions. He also promised me an email that never came. Fabio got a very frustrated person and was calm and clear and talked to me about my options and what to do. He was informative and very easy to talk with. I would give him 10 stars if possible.
Thank you for sharing your experience. We’re sorry to hear about the frustration you experienced earlier, but we’re glad Fabio was able to turn things around by listening to your concerns, clearly explaining your options, and providing the support you needed. We’ll be sure to recognize Fabio for his outstanding service. We truly appreciate your feedback and your 10-star praise!
Jayen was a pleasure to deal with. Did not know a cracked oven door was outside my contract but they repaired it at a discount. Appreciate
Thank you for your kind feedback! We’re happy to hear that Jayen was a pleasure to work with and was able to help arrange the oven door repair at a discounted rate. We appreciate your understanding and are grateful you chose Liberty Home Guard!
Thank you for your kind words! We’re delighted to hear that Fabio provided you with great customer support. We’ll be sure to share your positive feedback with him. We appreciate you choosing Liberty Home Guard!
I spoke with Lili and she was very helpful. I was a little disappointed by the conclusion by the company but the customer service was great.
Thank you for sharing your feedback. We’re glad to hear that Lili was helpful and provided you with great customer service. We also appreciate your honesty regarding the outcome and understand how important it is to feel heard and supported throughout the process. We’ll be sure to recognize Lili for her excellent assistance!
Staff is nice but getting work requires days -week to finalize approval and move forward. I have emergency calls still it takes time. Customers service only reads whats on my screen. Resolution helps in due time. I understand their process but some emergencies cannot wait for process
Thank you for your honest feedback. We’re glad to hear our staff has been kind and helpful, and we understand your frustration with the time it can take to finalize approvals, especially when you’re dealing with an emergency. We appreciate your patience and understanding of the process, and we’ll continue working to make the experience as smooth and timely as possible.
Fabio Lopez, a member of LHG resolution department, did a great job resolving my problem with the plumbing fixture.
Thank you for your wonderful feedback! We’re delighted to hear that Fabio from our Resolution Department was able to help resolve your plumbing fixture issue. We truly appreciate you recognizing his dedication and are grateful to have you as a Liberty Home Guard customer!
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