Protect your home’s most valuable systems and appliances.Starting at $1/dayLiberty Home Guard have been rated the #1 Home Warranty Provider by the U.S. News & World Report and received an A grade from The Better Business Bureau.Liberty Home Guard is committed to revolutionizing the home service industry by providing customers with outstanding service and cutting edge technology to increase ease and efficiency in the home warranty process.
Written by the business, not verified by us.Liberty Home Guard (www.libertyhomeguard.com) has a 4.2 out of 5 rating on OK.one, based on 206 user reviews collected here. It is listed under Home Services and its reputation is good. 79% of reviews are 4 stars or higher and 18% are 1 star; The business has replied to 95% of negative reviews. Last updated 2026-08-31.
Reviewers overwhelmingly had a great experience with this company. Many consumers find the staff to be exceptional, noting that representatives are consistently polite, knowledgeable, and very helpful throughout the process. Reviewers appreciate the ease of utilizing the service and finding solutions, with some noting swift resolutions to issues regarding claims and replacements. However, some customers also noted significant issues concerning the claims process, mentioning frustrating delays such as long waiting periods for technicians or extended review times. A few other people also felt that specific service interactions were poor, detailing instances of unfamiliar staff responses or difficulties in understanding coverage details.
Auto-generated from all reviews of this business. For reference only.Jayden Reed was very helpful and understanding in our difficult situation. Would gladly work with him again!
Thank you for sharing your kind words! We’re so glad to hear that Jayden was helpful and understanding during a difficult situation. We truly appreciate your trust in Liberty Home Guard and look forward to assisting you again in the future!
Luis Pena was very patient, knowledgeable, and personable. He helped me make a claim over the phone since the online claim required a model and serial number. Great customer service!
Thank you for your wonderful feedback! We’re so glad to hear that Luis Pena was patient, knowledgeable, and personable while assisting you with your claim. Making the process as easy and convenient as possible is important to us, and we’re happy Luis was able to provide the support you needed. We truly appreciate your kind words and your trust in Liberty Home Guard!
They communicate quickly. That’s about all the good I can say. DO NOT FALL FOR THE REPLACE JARGON of the sales people. It is not what you think. They wanted to replace my $2000 Fisher Paykal dishwasher with a $400 model so I had someone else fix it. Then when our pool heater stopped working they only paid $500 for a $4500 heater. I assume most people who care enough for their appliances don’t buy cheap models, but that’s what they want to give you. I will not be renewing this policy.
Hello ! Thank you for your feedback, and we’re truly sorry to hear about your experience. We strive for excellence and regret that we did not meet your expectations. To help us address your concerns effectively, could you please email us at [email protected] with the subject "Trustpilot Review - Include your policy number or full name in the email so we can locate your account and expedite the resolution process. We are committed to improving your experience and hope to resolve this matter swiftly.
Fabio provided excellent service! Thank you
Thank you for your kind words! We’re delighted to hear that Fabio provided you with excellent service. We’ll be sure to share your appreciation with him. Thank you for choosing Liberty Home Guard!
Mr Luis Pena assisted me with my claim. He was very helpful. He provided me with the process steps and instructions. We also made sure I had a contact number for the technician.
Thank you for sharing your positive experience! We’re happy to hear that Mr. Luis Pena was helpful throughout your claim and made sure you had clear instructions and the necessary contact information for the technician. Providing clear guidance and support is what we strive for at Liberty Home Guard. We truly appreciate your feedback!
Thank you for your feedback! We’re glad to hear that you found the process easy and straightforward. We appreciate you choosing Liberty Home Guard and look forward to being here whenever you need us!
After experiencing a multiple long wait times and numerous customer service agents hanging up on me, Fabio was a breath of fresh air. He was very knowledgeable and experienced, and helped me to my final destination with this case. Five stars I give Fabio.
Thank you for sharing your experience and for the five-star review! We’re especially glad to hear that Fabio was able to turn things around and provide the knowledgeable, dedicated support you needed to get your case resolved. We’ll be sure to recognize him for his excellent service. We truly appreciate your patience and your trust in Liberty Home Guard!
Luis Pena was very pleasant, professional and helpful. He listened to my concern, understood me, and acted on it. I am now waiting to receive a rescheduled appointment date for the technician to come when I am home. Thank you Mr. Pena
Thank you for taking the time to share your experience! We’re glad to hear that Luis Pena was pleasant, professional, and attentive to your concerns. It’s wonderful to know he was able to listen, understand your needs, and take action to help with your appointment. We truly appreciate your patience and your trust in Liberty Home Guard!
He was very kind and patient and walked me through setting up the mobile app and how to file a claim. He emailed me some information to have to help understand using our own technician or one provided by the agency. He gets 10 stars from me!
Thank you for your fantastic feedback! We’re thrilled to hear that he was kind, patient, and took the time to walk you through the mobile app and claim process. We’re also glad he provided helpful information about your technician options so you could feel confident moving forward. Ten stars is wonderful to hear! We truly appreciate your trust in Liberty Home Guard and your recognition of his excellent service.
Mr Pena was courteous and professional in guiding me through the claim reimbursement process. He is an exemplar of your organization
Thank you for your thoughtful feedback! We’re delighted to hear that Mr. Pena was courteous and professional while guiding you through the claim reimbursement process. We’re proud to have team members who exemplify the level of service we strive to provide. We’ll be sure to share your kind words with him. Thank you for choosing Liberty Home Guard!
Our new rep Jayden was courteous and resolved our dishwasher problem without delay.
Thank you for your kind feedback! We’re glad to hear that Jayden was courteous, responsive, and able to resolve your dishwasher issue without delay. We appreciate you taking the time to recognize his great service and thank you for choosing Liberty Home Guard!
Jayden was amazing! He handled my AC service refund professionally and took the time to explain every detail clearly. He was patient, knowledgeable, and made the entire process easy and stress-free. I truly appreciate his excellent customer service!
Thank you for your wonderful feedback! We’re thrilled to hear that Jayden provided such excellent service and made your AC service refund process easy and stress-free. We’re glad he took the time to explain everything clearly and was patient and knowledgeable throughout the process. We’ll be sure to share your kind words with Jayden. We truly appreciate your trust in Liberty Home Guard!
Liberty guard and Fabio was extremely helpful and personable during this phone call. This is why we love Liberty card, always helpful and gives us ease of mind. Fabio went above and beyond and is very much appreciated. Thank you Liberty and Fabio!!
Thank you so much for your heartfelt feedback! We’re thrilled to hear that Fabio was extremely helpful, personable, and went above and beyond to make your experience a positive one. Providing our customers with peace of mind and dependable support is exactly what we strive for at Liberty Home Guard. We’ll be sure to share your appreciation with Fabio. Thank you for being a valued Liberty Home Guard customer!
Mr. Theo Miller treated me as a valuable customer. He was very professional, patient, in explaining the steps in resolution of incidence concerning the H-VAC condensation pipeline leakage at my home. He explained the technician diagnostic findings and resolution process to my satisfaction, after I explained the continuous leakage of water from H-VAC pipeline that was destroying my property. Prior to speaking with Mr. Theo, I had called multiple times since August 4, 2026, and had been denied assess to someone who manages the Customer Service personnel to help resolve the leakage problem. The staff always said someone will call in 1-2 days but nobody did. Today I did a follow up call to resolve this urgent issue but Ms. Delancy Rodriguez was very unprofessional and when I ask to talk to someone who is above her, she refused to do so. Finally, I introduced myself to her and told her about my rights to have a lawyer resolve this issue. It was then that she said she will forward my case up the chain of responsibility. I was contacted about 2 hrs later and was told, I will receive a call from the resolution department which I did receive a call from Mr. Theo Miller at 3:34 PM.
Thank you for taking the time to share such detailed feedback about your experience. We’re especially glad to hear that Mr. Theo Miller treated you with professionalism, patience, and care while helping you navigate the resolution process for your HVAC condensation pipeline issue. We understand how concerning it can be when a persistent leak is affecting your property, and we appreciate your patience throughout the process. We’re pleased that Theo was able to explain the technician’s findings and the next steps clearly and help move your case forward. Your feedback is important to us, and we’ll be sure to recognize Theo for providing the attentive service you deserve. Thank you for giving Liberty Home Guard the opportunity to assist you.
The support received by Luis Peña was great. Quick and detailed. Thank you!!
Thank you for your wonderful feedback! We’re glad to hear that Luis Peña provided quick, detailed, and excellent support. We truly appreciate you taking the time to recognize his service and thank you for choosing Liberty Home Guard!
Lucas Marin was polite and helpful. There's not much he could do for our situation but he said we should get a response today or tomorrow.
Thank you for sharing your experience! We’re glad to hear that Lucas Marin was polite, helpful, and kept you informed about the next steps. We appreciate your patience and understanding, and we hope you receive a positive update soon. Thank you for choosing Liberty Home Guard!
Lily was nice and sent me an email reiterating what she told me over the phone. I’m still anxious about how my claim will get resolved, but she was helpful.
Thank you for sharing your experience. We’re glad to hear that Lily was kind, helpful, and took the extra step of following up with an email to make sure you had the information discussed during your call. We also understand your concerns about how your claim will be resolved and appreciate your patience as the process moves forward. Your feedback is important to us, and we hope your claim reaches a satisfactory resolution soon. Thank you for choosing Liberty Home Guard!
Fabio, the LHG rep. Was helpful and informative regarding my claim.
Thank you for your feedback! We’re glad to hear that Fabio was helpful and informative while assisting you with your claim. Providing clear guidance and support throughout the claims process is important to us. We truly appreciate your kind words and your trust in Liberty Home Guard!
Thank you for your kind feedback! We’re delighted to hear that Fabio provided great customer service. We truly appreciate you taking the time to recognize his efforts and thank you for choosing Liberty Home Guard!
Absolute crooks! My washing machine broke, they couldn't repair it and told me that they would give me a partial reimbursement to purchase a new one. I purchased a new one. They never paid me!
Hello ! Thank you for your feedback, and we’re truly sorry to hear about your experience. We strive for excellence and regret that we did not meet your expectations. To help us address your concerns effectively, could you please email us at [email protected] with the subject "Trustpilot Review - B T" Include your policy number or full name in the email so we can locate your account and expedite the resolution process. We are committed to improving your experience and hope to resolve this matter swiftly.
206 reviews matching
American Home Shield
Choice Home Warranty
First American Home Warranty
Select Home Warranty
Cinch Home Services
Americas Preferred Home Warranty
Old Republic Home Warranty
Home Buyers Warranty